Oct 28, 2019, 12:32 am
Last edit by: sammyg901
Last Updated: 21 AUG 2021
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Since August 2021 the online *A ticket payment flow is broken ("continue" button does not appear on the credit card entry page) so transactions cannot be completed. No known workarounds
From 18 Nov 19, you may continue to book partner awards online for selected airlines, routes and options. Not all options that you could book with another partner is bookable through the TK website.
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Due to various changes to the TK IT-system booking partner awards has taken a great step back. Details below.
Online: Potentially working?
See recent (July 2022) posts - it seems possible to ticket *A online IF you can find availability. A lot of availability does not show. If you can see X or I class on ua.com but not on turkishairlines.com then likely a ticket office can assist
Availability could be checked online via the United website without being a MileagePlus member with the book with miles tool at the flight search engine. Note: For UA flights, check 'X' fare bucket, for other airlines check Saver Award.
TK Hotline: Partially working
From recent reports ( fall 2020 ) in this thread, it is now possible to book *A awards from the TK hotline although still, not all agents are capable to do it; you might need to HUACA multiple times to find an agent that knows how to book *A awards. Although, it's strongly suggested to make your own research on availability before calling them.
Sales Office: Working
A sales office could book *A award tickets. You could call, e-mail or visit them in person. Some offices do not answer phones or do not reply to e-mails so visiting them in person would improve your chances to book a *A award ticket.
First class award: Not working
TK has stopped issuing first class awards since at least September 2019.
Everything You need to know about booking Star Alliance awards with Miles&Smiles
Oct 24, 2019, 7:03 am
#586
Join Date: Oct 2019
Posts: 15
Hello,
I was wondering if someone can help me out here. I emailed turkish airline ticket sales office and they said the first segment (BOS to SFO; UA 207) of the below flight is unavailable. They mentioned they could see another flight (UA 433, 6:00 am - 9:55 am (6h 55m)) which I would rather not book as it will make my layover in SFO longer. I called the call center twice but they are unable to book any united airline flights on phone. I was wondering if anyone knows why they might not be able to see the first segment. They both have economy saver availability. I can see the same flights on aeroplan available as well. Thanks!
Date: 08 February, 2020
Class: Economy
Origin: BOS
Destination: HNL
Segments:
1) UA 207 08Feb2020 BOS-SFO 0820am - 1213pm (6 hr 53min)
2) UA 300 08Feb2020 SFO-HNL 0210pm - 5:51pm (5hr 41min)
I was wondering if someone can help me out here. I emailed turkish airline ticket sales office and they said the first segment (BOS to SFO; UA 207) of the below flight is unavailable. They mentioned they could see another flight (UA 433, 6:00 am - 9:55 am (6h 55m)) which I would rather not book as it will make my layover in SFO longer. I called the call center twice but they are unable to book any united airline flights on phone. I was wondering if anyone knows why they might not be able to see the first segment. They both have economy saver availability. I can see the same flights on aeroplan available as well. Thanks!
Date: 08 February, 2020
Class: Economy
Origin: BOS
Destination: HNL
Segments:
1) UA 207 08Feb2020 BOS-SFO 0820am - 1213pm (6 hr 53min)
2) UA 300 08Feb2020 SFO-HNL 0210pm - 5:51pm (5hr 41min)
Oct 24, 2019, 1:45 pm
#587
Join Date: May 2005
Posts: 72
In case someone needs email addresses for booking an award, it seems Boston is very responsive compared to Los Angeles and San Francisco. I emailed Los Angeles several days ago and still haven't gotten a reply. I tried Boston late yesterday evening and got a response today. This was for an economy ticket from Denver to Honolulu on United Airlines. Here is the email address [email protected]
They booked the award and they needed award ticket form, credit card form along with your ID and back and front of credit card.
They booked the award and they needed award ticket form, credit card form along with your ID and back and front of credit card.
Oct 24, 2019, 1:55 pm
#588
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Hello,
I was wondering if someone can help me out here. I emailed turkish airline ticket sales office and they said the first segment (BOS to SFO; UA 207) of the below flight is unavailable. They mentioned they could see another flight (UA 433, 6:00 am - 9:55 am (6h 55m)) which I would rather not book as it will make my layover in SFO longer. I called the call center twice but they are unable to book any united airline flights on phone. I was wondering if anyone knows why they might not be able to see the first segment. They both have economy saver availability. I can see the same flights on aeroplan available as well. Thanks!
Date: 08 February, 2020
Class: Economy
Origin: BOS
Destination: HNL
Segments:
1) UA 207 08Feb2020 BOS-SFO 0820am - 1213pm (6 hr 53min)
2) UA 300 08Feb2020 SFO-HNL 0210pm - 5:51pm (5hr 41min)
I was wondering if someone can help me out here. I emailed turkish airline ticket sales office and they said the first segment (BOS to SFO; UA 207) of the below flight is unavailable. They mentioned they could see another flight (UA 433, 6:00 am - 9:55 am (6h 55m)) which I would rather not book as it will make my layover in SFO longer. I called the call center twice but they are unable to book any united airline flights on phone. I was wondering if anyone knows why they might not be able to see the first segment. They both have economy saver availability. I can see the same flights on aeroplan available as well. Thanks!
Date: 08 February, 2020
Class: Economy
Origin: BOS
Destination: HNL
Segments:
1) UA 207 08Feb2020 BOS-SFO 0820am - 1213pm (6 hr 53min)
2) UA 300 08Feb2020 SFO-HNL 0210pm - 5:51pm (5hr 41min)
Oct 24, 2019, 11:44 pm
#589
Join Date: Oct 2015
Location: HNL
Posts: 148
Oct 25, 2019, 6:43 am
#590
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Edit: XN class is not bookable through Turkish Airlines Miles&Smiles. According to my research, it's not bookable through any partner unless UA releases availability to them. There might be some exceptions on codeshare flights.
Last edited by ISTFlyer; Oct 25, 2019 at 7:39 pm Reason: Stated
Oct 25, 2019, 7:37 pm
#591
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Update: The Twitter team has no information that *A awards could not be booked through the hotline. And, they have answered the poster above when they were drunk, asking a screenshot from the member which the hotline had. 
Tweet order
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Tweet order
-1
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-2
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Oct 26, 2019, 10:40 am
#592
Join Date: Oct 2019
Posts: 15
Hello,
I was wondering if someone can help me out here. I emailed turkish airline ticket sales office and they said the first segment (BOS to SFO; UA 207) of the below flight is unavailable. They mentioned they could see another flight (UA 433, 6:00 am - 9:55 am (6h 55m)) which I would rather not book as it will make my layover in SFO longer. I called the call center twice but they are unable to book any united airline flights on phone. I was wondering if anyone knows why they might not be able to see the first segment. They both have economy saver availability. I can see the same flights on aeroplan available as well. Thanks!
Date: 08 February, 2020
Class: Economy
Origin: BOS
Destination: HNL
Segments:
1) UA 207 08Feb2020 BOS-SFO 0820am - 1213pm (6 hr 53min)
2) UA 300 08Feb2020 SFO-HNL 0210pm - 5:51pm (5hr 41min)
I was wondering if someone can help me out here. I emailed turkish airline ticket sales office and they said the first segment (BOS to SFO; UA 207) of the below flight is unavailable. They mentioned they could see another flight (UA 433, 6:00 am - 9:55 am (6h 55m)) which I would rather not book as it will make my layover in SFO longer. I called the call center twice but they are unable to book any united airline flights on phone. I was wondering if anyone knows why they might not be able to see the first segment. They both have economy saver availability. I can see the same flights on aeroplan available as well. Thanks!
Date: 08 February, 2020
Class: Economy
Origin: BOS
Destination: HNL
Segments:
1) UA 207 08Feb2020 BOS-SFO 0820am - 1213pm (6 hr 53min)
2) UA 300 08Feb2020 SFO-HNL 0210pm - 5:51pm (5hr 41min)
Oct 26, 2019, 4:20 pm
#593
Join Date: Jan 2010
Location: CGK/LAX
Programs: KF,JMB, OZ, SPG,AA,UA,AS
Posts: 1,163
Nov 3, 2019, 5:38 am
#595
Join Date: Mar 2018
Posts: 113
Hello,
I was wondering if someone can help me out here. I emailed turkish airline ticket sales office and they said the first segment (BOS to SFO; UA 207) of the below flight is unavailable. They mentioned they could see another flight (UA 433, 6:00 am - 9:55 am (6h 55m)) which I would rather not book as it will make my layover in SFO longer. I called the call center twice but they are unable to book any united airline flights on phone. I was wondering if anyone knows why they might not be able to see the first segment. They both have economy saver availability. I can see the same flights on aeroplan available as well. Thanks!
Date: 08 February, 2020
Class: Economy
Origin: BOS
Destination: HNL
Segments:
1) UA 207 08Feb2020 BOS-SFO 0820am - 1213pm (6 hr 53min)
2) UA 300 08Feb2020 SFO-HNL 0210pm - 5:51pm (5hr 41min)
I was wondering if someone can help me out here. I emailed turkish airline ticket sales office and they said the first segment (BOS to SFO; UA 207) of the below flight is unavailable. They mentioned they could see another flight (UA 433, 6:00 am - 9:55 am (6h 55m)) which I would rather not book as it will make my layover in SFO longer. I called the call center twice but they are unable to book any united airline flights on phone. I was wondering if anyone knows why they might not be able to see the first segment. They both have economy saver availability. I can see the same flights on aeroplan available as well. Thanks!
Date: 08 February, 2020
Class: Economy
Origin: BOS
Destination: HNL
Segments:
1) UA 207 08Feb2020 BOS-SFO 0820am - 1213pm (6 hr 53min)
2) UA 300 08Feb2020 SFO-HNL 0210pm - 5:51pm (5hr 41min)
Nov 3, 2019, 6:30 am
#596
Join Date: Oct 2019
Posts: 15
Not sure if i understand correctly but I booked Boston to HNL (which ended up having two segments, BOS to SFO and then SFO to HNL). I was given one reservation code at the end and was charged 7500 turkish miles (which is for one flight).
Nov 3, 2019, 7:09 pm
#597
Join Date: Mar 2018
Posts: 113
Thanks! So basically their "direct" means connection less than 4 hours. I guess for 7.5k one can transfer 3 times within US.
Nov 5, 2019, 2:01 am
#598
Join Date: Jul 2005
Posts: 796
what a fiasco, call center still unable to book Star Alliance awards! I guess they are not really in a hurry to fix it though...
I booked an LX award last night with my UA miles as I can't get to a TK airport ticket counter until tomorrow at the earliest and didn't want to lose the seat...
my plan is now to try to book same flight with TK and transfer ThankYou points to TK to redeem, then once ticketed, cancel the UA booking...
only concern I have is that the ThankYou points transfer takes usually 48-72 hours and that in the meantime the LX system will auto cancel BOTH bookings as they will flag it as a double booking...
what is the likelihood of that happening, and is it worth the risk/stress to save the 25k miles?!
I booked an LX award last night with my UA miles as I can't get to a TK airport ticket counter until tomorrow at the earliest and didn't want to lose the seat...
my plan is now to try to book same flight with TK and transfer ThankYou points to TK to redeem, then once ticketed, cancel the UA booking...
only concern I have is that the ThankYou points transfer takes usually 48-72 hours and that in the meantime the LX system will auto cancel BOTH bookings as they will flag it as a double booking...
what is the likelihood of that happening, and is it worth the risk/stress to save the 25k miles?!
Nov 5, 2019, 2:39 am
#599
Join Date: Jul 2013
Location: AMS/RTM
Posts: 2,827
If 25k miles are ten year worth of accumulation then maybe it's worth it, if it's two flights then maybe not. Only you can judge that.
Nov 5, 2019, 7:50 am
#600
Join Date: Jul 2005
Posts: 796
do you know if they are familiar with not only booking but the concept of putting it on hold while the credit card points are being transferred?