Originally Posted by wilp888

Happened to me last year in ORD. I knew it was my fingerprints because there was some sort of error message on the screen but it flashed really quick and I couldn't really see what it was. I took the "X" receipt to the nearest CBP officer and he asked me if I knew why I got the "X" so apparently there is no code on the receipt to indicate the problem. Anyway he asked me a couple of questions about cash, food, etc. and then told me I could go. I received an email a few days later asking for feedback about my experience. I provided the feedback and this was part of the reply I received from the Program Manager:

"Thank you for taking the time to provide feedback on the Global Entry program. We apologize for the difficulties that you encountered while using the Global Entry kiosks to enter the United States on February 22, 2010. On this date the kiosk failed to grant you passage, because your fingerprints were not properly recognized; the images captured by the scanner on this date were of poor quality.
We endeavor to improve the quality of the program and are examining alternate means of verifying the identity of program members. In the interim, please ensure that your four fingers are properly placed on the fingerprint scanner when the images are captured. This will allow the scanner to obtain a more accurate image of your fingerprints. We are also making modifications to the system to allow for a second attempt at fingerprint capture, should the first attempt fail."

You may receive a similar email.

Originally Posted by xolinlevh

So random question, im thinking about applying due to a recent rise in my international travel. However i noticed on the GE requirements site it says that you may be disqualified due to criminal history, anyone had any problems with this? i have a juvie thing and one minor thing from a couple years back. Never had any problems entering other countries (except Canada which had a problem with my speeding tickets but i got in) been to a total of 10 countries in Europe, Africa, and the middle east in the past year. Im assuming it shouldn't be a problem with GE but just didnt wanna waste $100 if they are super strict....

Originally Posted by chollie

Two months later I came through ORD for the first time and the quy at the customs podium took my kiosk card and passport and demanded to see my sticker! I don't know how he thought I could get a kiosk card without being GE. I guess if I hadn't had the sticker, he would have sent me to the back of the customs line.

Originally Posted by kebosabi

Must be the same ORD customs guy I went through coming back from NRT a few days ago. I was wondering what this guy is so picky about running through the pages to check if I had a CBP sticker on the back page of my passport. Immigration I'd understand, but customs?

And like I said, it's not like this sticker is made out of space age material or anything.

Originally Posted by chollie

I usually have to press really hard for the scanner to recognize my fingerprints. One agent suggested it was because my skin might be particularly dry (true).

Originally Posted by FlyMeToTheLooneyBin

I also have the same problem with my pinky. I was told by the CBP officer to use my left hand to hold down my fingers to get a better read. I do that now and it seems to work.

Originally Posted by ESpen36

Yes, I find I have to press really hard in order for the kiosk to report "Excellent" quality for all four fingertips. I hadn't thought of using my other hand to help press, but it's not a bad idea on a particularly stubborn machine.

Originally Posted by FlyMeToTheLooneyBin

Yeah. That's what I've been told, too. I've tried using my thumb to grab the ledge under the reader to give more pressure, but it's not as effective as using your left hand to press the right fingers down against the pad; less strenuous, too.

Originally Posted by indo79

So without checked luggage very convenient, with checked luggage, could be hit or miss but still worthwhile to have it IMO

Originally Posted by TheMadBrewer

Just got my conditional approval notice (about a week after applying).

The notice said to bring proof of "financial solvency" if self employed (which I am).

There was some mention of this back on page 90 or so of this thread but nothing real definite. Are they looking for bank statements (my are all paperless so its just a computer printout), credit cards, car insurance, stack of $100 bills, ???

Any guidance appreciated.

Originally Posted by xolinlevh

So random question, im thinking about applying due to a recent rise in my international travel. However i noticed on the GE requirements site it says that you may be disqualified due to criminal history, anyone had any problems with this? i have a juvie thing and one minor thing from a couple years back. Never had any problems entering other countries (except Canada which had a problem with my speeding tickets but i got in) been to a total of 10 countries in Europe, Africa, and the middle east in the past year. Im assuming it shouldn't be a problem with GE but just didnt wanna waste $100 if they are super strict....

Originally Posted by mechteach

My husband submitted his application around an hour after mine, but hasn't received his conditional approval yet. Hopefully that will come through soon.

Originally Posted by norf9

Just returned to the country through LAX for the first time. Oddly enough after you went through the GE kiosk, they made you wait in the crew/disabled line for the CBP agent to check your sticker and passport. Is this common? Normally I go through DFW and have always just flashed the receipt to an agent standing next to the kiosks.

Originally Posted by German Expat

Not normal, you don't even have to flash the receipt at IAD or ORD (at ORD there was not even an agent next to the kiosk).

Originally Posted by norf9

Just returned to the country through LAX for the first time. Oddly enough after you went through the GE kiosk, they made you wait in the crew/disabled line for the CBP agent to check your sticker and passport. Is this common? Normally I go through DFW and have always just flashed the receipt to an agent standing next to the kiosks.

Originally Posted by Majuki

I was wondering about this too. I followed the signs to the GE kiosks back in November and got in line. I then realized that I was in some special line, but it was the only way to access the kiosk. I got to the CBP officer and I said, "Are the GE kiosks open?" He told me they were and I just proceeded to them without showing my passport.

I don't know if there's a way to access the kiosks at LAX without standing in the crew line. The only other place I've used GE has been at ORD, and those kiosks are in the middle section. You can simply walk into the baggage claim area after you get your receipt.

Originally Posted by Majuki

I was wondering about this too. I followed the signs to the GE kiosks back in November and got in line. I then realized that I was in some special line, but it was the only way to access the kiosk. I got to the CBP officer and I said, "Are the GE kiosks open?" He told me they were and I just proceeded to them without showing my passport.

I don't know if there's a way to access the kiosks at LAX without standing in the crew line. The only other place I've used GE has been at ORD, and those kiosks are in the middle section. You can simply walk into the baggage claim area after you get your receipt.

Originally Posted by Majuki

I was wondering about this too. I followed the signs to the GE kiosks back in November and got in line. I then realized that I was in some special line, but it was the only way to access the kiosk. I got to the CBP officer and I said, "Are the GE kiosks open?" He told me they were and I just proceeded to them without showing my passport.

I don't know if there's a way to access the kiosks at LAX without standing in the crew line. The only other place I've used GE has been at ORD, and those kiosks are in the middle section. You can simply walk into the baggage claim area after you get your receipt.

Originally Posted by chugger1

Applied on 2/10, approval came today.

2 questions:

The GOES website says to bring a copy of your "Conditional Approval Notification." On the GOES message inbox page, there is just one line stating, "Your application for the Global Entry Program has been approved." Is this the page I print out and bring to the interview?

The earliest back to back appointments available (doing the family thing) were for 3/8 and we're flying internationally on 3/13. Will we be immediately approved at the interview and in the system?

Thanks.

Originally Posted by Ari

Generally speaking, you have to have a conviction reported in NCIC in order to be rejected by the computer. (You can't lie on the application, though, so if you have a conviction that isn't reported in NCIC, you still have to answer the question as asked). If the disposition was something other than conviction (like supervision, conditional discharge, court diversion, nolle prosequi, etc), it shouldn't be a problem at all. Speeding tickets unless they are criminal in nature (like going 20, 25 or 30 over depending on the jurisdiction) are not problms.

Expungement is also a good option. May I ask what the two minor incidents were and what the disposition of each case was and where they took place? That might help answer your questions.