Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Jul 10, 2019, 4:13 pm
Join Date: May 2009
Posts: 204
Jul 14, 2019, 7:46 am
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,547
So bizarre.
My daughter ended up with an XXXXX on her GE kiosk receipt.
They advised to just go to the desk - even for kids with fingerprints on file.
Over the age of 13 - everything should be fine.
Last edited by TWA884; Jul 14, 2019 at 9:28 am Reason: Merge consecutive posts by the same member; please use the multi-quote function. Thank you.
Jul 16, 2019, 5:42 am
Join Date: Jan 2010
Posts: 166
I have an international flight from YYZ T1 next month. Can I use my Nexus card for the expedited security? Does it matter where I’m going, as long as I have the card?
I always have it for the return trip. Saves having to go through the long lines.
I always have it for the return trip. Saves having to go through the long lines.
Jul 16, 2019, 6:06 am
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
Yes - just show your card and you can use the NEXUS security line.
Jul 16, 2019, 6:32 am
Join Date: Jan 2010
Posts: 166
Thanks. Forgot to ask, do I need to add my trusted traveler number to my advance passenger info? From my understanding, this info needs to appear on your boarding pass to be able to use the Nexus line.
Jul 16, 2019, 8:08 am
Join Date: Jun 2011
Location: YYZ
Programs: AC SE100K MM
Posts: 588
No. Unless you are going to the US, nothing appears on your BP. You need to show your card physically to get access to the Nexus security lane.
Jul 16, 2019, 8:16 am
Join Date: May 2018
Location: Colorado (anywhere between DEN DMM BAH)
Programs: United MileagePlus, SkyMiles, AAdvantage, NEXUS
Posts: 3,030
I think you also need to add the number when you check in so you can use the NEXUS benefits. Isn't the KTN linked to the ticket whenever you go through immigration?
Jul 16, 2019, 9:02 am
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
If you enter your trusted traveler number, it gives you the chance to use expedited security/TSA Precheck, which would appear on your boarding pass.
I think you also need to add the number when you check in so you can use the NEXUS benefits. Isn't the KTN linked to the ticket whenever you go through immigration?
I think you also need to add the number when you check in so you can use the NEXUS benefits. Isn't the KTN linked to the ticket whenever you go through immigration?
Jul 16, 2019, 9:31 am
Join Date: May 2014
Location: Toronto
Programs: Aero Plan, Marriott, Air Miles
Posts: 106
guys..i have flight in the midnight on Thursday at YYZ and thinking of going bit early to try for walk-in interview as i already got a conditional approval and scheduled an appointment for Sept 1st week but as i am going to airport in few days wanted to carry the document and try my luck.
The question is what is the last scheduled interview on evening? i could not find the info correctly..
any recent DP on successful walk-in interviews?
The question is what is the last scheduled interview on evening? i could not find the info correctly..
any recent DP on successful walk-in interviews?
Jul 16, 2019, 9:57 am
Join Date: May 2016
Location: YUL
Programs: Aeroplan, NEXUS
Posts: 433
guys..i have flight in the midnight on Thursday at YYZ and thinking of going bit early to try for walk-in interview as i already got a conditional approval and scheduled an appointment for Sept 1st week but as i am going to airport in few days wanted to carry the document and try my luck.
The question is what is the last scheduled interview on evening? i could not find the info correctly..
any recent DP on successful walk-in interviews?
The question is what is the last scheduled interview on evening? i could not find the info correctly..
any recent DP on successful walk-in interviews?
Jul 16, 2019, 10:04 am
Join Date: May 2014
Location: Toronto
Programs: Aero Plan, Marriott, Air Miles
Posts: 106
thank you
Jul 17, 2019, 8:51 am
Join Date: Jun 2014
Programs: EY
Posts: 852
I did a walk in appointment at yyz about two years ago. Last appointment is either 645 745pm. Ymmv
Jul 18, 2019, 8:08 pm
Join Date: Jul 2019
Posts: 1
How long does the CBP keep violation records?
About 17 years ago I drove my car across the border into the USA. At the border crossing, a random search found a cannabis roach in the back seat ash tray (nothing left of it but the cardboard filter). This was a shock to me as I never sit in the back seat. The CBP searched the car and me and found nothing else, then allowed me to continue into the USA.
I'm now planning to apply for a Nexus card and on the application is asks "Have you ever been found in violation of customs or immigration laws or other federal import laws?"
Was this incident a violation of the law if I was not denied entry?
Is there a time limit the CBP would keep these records?
Getting denied a Nexus application, will it affect me getting into the USA using my regular Canadian passport in the future?
I'm now planning to apply for a Nexus card and on the application is asks "Have you ever been found in violation of customs or immigration laws or other federal import laws?"
Was this incident a violation of the law if I was not denied entry?
Is there a time limit the CBP would keep these records?
Getting denied a Nexus application, will it affect me getting into the USA using my regular Canadian passport in the future?
Jul 27, 2019, 7:06 pm
Join Date: Sep 2017
Posts: 40
I helped set my parents up with Interviews which happen to be on the Civic Holiday (Aug 5). I would assume this would not be a holiday for the CBSA agents in the NEXUS office (I'm not sure if they're even off throughout the year)? Thanks.