Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Nov 6, 2017, 7:17 am
Join Date: Jan 2013
Location: YVR
Posts: 243
The old GOES system didn't have the popup specifying that a refusal of entry is considered an immigration violation, so I never thought to answer "YES" to that question when I applied under GOES. I guess when I reapply again in 2022 I will have to answer "YES" now that I know, but answering "NO" in the past didn't hurt me. I have had two refusals of entry into the US, both before 2001.
Nov 7, 2017, 3:07 pm
Join Date: May 2008
Location: YYZ
Programs: Avis CHM, Hertz Plat, National EE, SPG Plat, Hyatt Diamond, Le Club Plat, CX Gold
Posts: 367
Name change question for you:
If my wife has changed her last name on her Canadian drivers license, but not on her Canadian Passport or Nexus Card is she still able to use Global Entry/Nexus to travel under her old last name?
If my wife has changed her last name on her Canadian drivers license, but not on her Canadian Passport or Nexus Card is she still able to use Global Entry/Nexus to travel under her old last name?
Nov 7, 2017, 3:37 pm
Join Date: Oct 2006
Location: YYZ/DLC
Programs: AP, HHonours Diamond
Posts: 3,722
Where do you change the employment information on the new website? I'm completely lost.
It doesn't change my eligibility for the program (which is the case where it was mentioned you HAVE to update this info) but I'd like to be up to date.
It doesn't change my eligibility for the program (which is the case where it was mentioned you HAVE to update this info) but I'd like to be up to date.
Nov 9, 2017, 9:13 am
Join Date: Nov 2017
Posts: 2
Additional fees to process NEXUS renewal
I have a question about renewing my NEXUS membership. I applied online, paid the fee, filled out the application and submitted everything.
A day later I receive a suspicious email from the Immigration Visa and Travel Services (IVT) department telling me I have to pay a $50 CBP fee for background and security check to renew my NEXUS account. It also indicated the payment can only be made using PayPal.
Has anyone received this type of email from IVT? Do you know if it is legitimate? Sounds suspicious.
A day later I receive a suspicious email from the Immigration Visa and Travel Services (IVT) department telling me I have to pay a $50 CBP fee for background and security check to renew my NEXUS account. It also indicated the payment can only be made using PayPal.
Has anyone received this type of email from IVT? Do you know if it is legitimate? Sounds suspicious.
Last edited by RDS1; Nov 9, 2017 at 9:27 am Reason: Additional information
Nov 9, 2017, 9:52 am
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
I have a question about renewing my NEXUS membership. I applied online, paid the fee, filled out the application and submitted everything.
A day later I receive a suspicious email from the Immigration Visa and Travel Services (IVT) department telling me I have to pay a $50 CBP fee for background and security check to renew my NEXUS account. It also indicated the payment can only be made using PayPal.
Has anyone received this type of email from IVT? Do you know if it is legitimate? Sounds suspicious.
A day later I receive a suspicious email from the Immigration Visa and Travel Services (IVT) department telling me I have to pay a $50 CBP fee for background and security check to renew my NEXUS account. It also indicated the payment can only be made using PayPal.
Has anyone received this type of email from IVT? Do you know if it is legitimate? Sounds suspicious.
Nov 9, 2017, 2:30 pm
Join Date: Nov 2017
Posts: 2
NEXUS Renewal
I applied via the CBP site which looks like the real site.
See below, the full email message I received from the IVT.
"Thank you for your renewal application for the NEXUS Card Program.
We are unable to process your application because we have not received the IVT service fee via PayPal.
If you have not yet paid the IVT service fee, please follow the link below to be redirected to the payment page.
American applicants, please click:
(the system wont let me post the link)
Canadian applicants, please click:
(the system wont let me post the link)
If you have submitted more than one application to us, you must make a separate payment for each application.
The IVT service fee is the fee payable to Immigration, Visa & Travel Services for checking your application form, setting up your NEXUS profile, submitting your data to Customs and Border Authorities in Canada and the USA for background and security checks and arranging your NEXUS interview.
The $50 CBP fee for background and security checks will be taken directly from the credit card you provided on your application form. (Child applicants are exempt from this fee).
Please note: We cannot take the IVT service fee from your credit card; it MUST be paid via a PayPal account.
If you have already paid your service fee, please let us know the PayPal transaction ID so that we can match it to your application.
If you paid the IVT service fee using someone else's PayPal account or using a different name or email please let us know the exact details.
If you have any questions regarding your application, please don't hesitate to get in touch.
Once we receive your payment we will process your application and send you email confirmation when it is submitted to the US Customs & Border Protection and the Canadian Border Services Agency.
Kind Regards,
Ruth Logan
IVT Agent
Immigration Visa and Travel Services"
See below, the full email message I received from the IVT.
"Thank you for your renewal application for the NEXUS Card Program.
We are unable to process your application because we have not received the IVT service fee via PayPal.
If you have not yet paid the IVT service fee, please follow the link below to be redirected to the payment page.
American applicants, please click:
(the system wont let me post the link)
Canadian applicants, please click:
(the system wont let me post the link)
If you have submitted more than one application to us, you must make a separate payment for each application.
The IVT service fee is the fee payable to Immigration, Visa & Travel Services for checking your application form, setting up your NEXUS profile, submitting your data to Customs and Border Authorities in Canada and the USA for background and security checks and arranging your NEXUS interview.
The $50 CBP fee for background and security checks will be taken directly from the credit card you provided on your application form. (Child applicants are exempt from this fee).
Please note: We cannot take the IVT service fee from your credit card; it MUST be paid via a PayPal account.
If you have already paid your service fee, please let us know the PayPal transaction ID so that we can match it to your application.
If you paid the IVT service fee using someone else's PayPal account or using a different name or email please let us know the exact details.
If you have any questions regarding your application, please don't hesitate to get in touch.
Once we receive your payment we will process your application and send you email confirmation when it is submitted to the US Customs & Border Protection and the Canadian Border Services Agency.
Kind Regards,
Ruth Logan
IVT Agent
Immigration Visa and Travel Services"
Nov 9, 2017, 3:01 pm
Join Date: Aug 2017
Posts: 177
You applied via a non-government, third-party website.
That's understandable, because a Google search for "nexus apply", "nexus renewal", or similar phrases lists this IVT company's results right next to the official TTP site.
For example, with "nexus renewal", TTP is 5th down the page. Just above it -- 4th on the page -- is the site you probably used "usa.immigrationvisaforms.com" -- which is run by this IVT company.
(The official TTP site is unfortunately ranked 5th because of the transition last month from a different government website called GOES.)
You get similar results with "Nexus apply", etc.
You've already provided this company with all your personal information and ID card numbers.
Will they sell your personal information or commit identity theft -- seems rather unlikely. Their whole company scheme is to rank highly in Google searches for these types of things, and then collect a "service fee" for just forwarding the information to government agencies.
Do you trust the security of their information databases? People on here will probably tell you to keep an eye out on your credit report, etc.
The question is whether you'll just go ahead and complete the transaction through them, or start over with the official TTP website.
That's understandable, because a Google search for "nexus apply", "nexus renewal", or similar phrases lists this IVT company's results right next to the official TTP site.
For example, with "nexus renewal", TTP is 5th down the page. Just above it -- 4th on the page -- is the site you probably used "usa.immigrationvisaforms.com" -- which is run by this IVT company.
(The official TTP site is unfortunately ranked 5th because of the transition last month from a different government website called GOES.)
You get similar results with "Nexus apply", etc.
You've already provided this company with all your personal information and ID card numbers.
Will they sell your personal information or commit identity theft -- seems rather unlikely. Their whole company scheme is to rank highly in Google searches for these types of things, and then collect a "service fee" for just forwarding the information to government agencies.
Do you trust the security of their information databases? People on here will probably tell you to keep an eye out on your credit report, etc.
The question is whether you'll just go ahead and complete the transaction through them, or start over with the official TTP website.
I applied via the CBP site which looks like the real site.
See below, the full email message I received from the IVT.
"Thank you for your renewal application for the NEXUS Card Program.
We are unable to process your application because we have not received the IVT service fee via PayPal.
If you have not yet paid the IVT service fee, please follow the link below to be redirected to the payment page.
American applicants, please click:
(the system wont let me post the link)
Canadian applicants, please click:
(the system wont let me post the link)
If you have submitted more than one application to us, you must make a separate payment for each application.
The IVT service fee is the fee payable to Immigration, Visa & Travel Services for checking your application form, setting up your NEXUS profile, submitting your data to Customs and Border Authorities in Canada and the USA for background and security checks and arranging your NEXUS interview.
The $50 CBP fee for background and security checks will be taken directly from the credit card you provided on your application form. (Child applicants are exempt from this fee).
Please note: We cannot take the IVT service fee from your credit card; it MUST be paid via a PayPal account.
If you have already paid your service fee, please let us know the PayPal transaction ID so that we can match it to your application.
If you paid the IVT service fee using someone else's PayPal account or using a different name or email please let us know the exact details.
If you have any questions regarding your application, please don't hesitate to get in touch.
Once we receive your payment we will process your application and send you email confirmation when it is submitted to the US Customs & Border Protection and the Canadian Border Services Agency.
Kind Regards,
Ruth Logan
IVT Agent
Immigration Visa and Travel Services"
See below, the full email message I received from the IVT.
"Thank you for your renewal application for the NEXUS Card Program.
We are unable to process your application because we have not received the IVT service fee via PayPal.
If you have not yet paid the IVT service fee, please follow the link below to be redirected to the payment page.
American applicants, please click:
(the system wont let me post the link)
Canadian applicants, please click:
(the system wont let me post the link)
If you have submitted more than one application to us, you must make a separate payment for each application.
The IVT service fee is the fee payable to Immigration, Visa & Travel Services for checking your application form, setting up your NEXUS profile, submitting your data to Customs and Border Authorities in Canada and the USA for background and security checks and arranging your NEXUS interview.
The $50 CBP fee for background and security checks will be taken directly from the credit card you provided on your application form. (Child applicants are exempt from this fee).
Please note: We cannot take the IVT service fee from your credit card; it MUST be paid via a PayPal account.
If you have already paid your service fee, please let us know the PayPal transaction ID so that we can match it to your application.
If you paid the IVT service fee using someone else's PayPal account or using a different name or email please let us know the exact details.
If you have any questions regarding your application, please don't hesitate to get in touch.
Once we receive your payment we will process your application and send you email confirmation when it is submitted to the US Customs & Border Protection and the Canadian Border Services Agency.
Kind Regards,
Ruth Logan
IVT Agent
Immigration Visa and Travel Services"
Last edited by Newbie2FT; Nov 9, 2017 at 3:15 pm Reason: clarify
Nov 9, 2017, 3:54 pm
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
I applied via the CBP site which looks like the real site.
See below, the full email message I received from the IVT.
"Thank you for your renewal application for the NEXUS Card Program.
We are unable to process your application because we have not received the IVT service fee via PayPal.
If you have not yet paid the IVT service fee, please follow the link below to be redirected to the payment page.
American applicants, please click:
(the system wont let me post the link)
Canadian applicants, please click:
(the system wont let me post the link)
If you have submitted more than one application to us, you must make a separate payment for each application.
The IVT service fee is the fee payable to Immigration, Visa & Travel Services for checking your application form, setting up your NEXUS profile, submitting your data to Customs and Border Authorities in Canada and the USA for background and security checks and arranging your NEXUS interview.
The $50 CBP fee for background and security checks will be taken directly from the credit card you provided on your application form. (Child applicants are exempt from this fee).
Please note: We cannot take the IVT service fee from your credit card; it MUST be paid via a PayPal account.
If you have already paid your service fee, please let us know the PayPal transaction ID so that we can match it to your application.
If you paid the IVT service fee using someone else's PayPal account or using a different name or email please let us know the exact details.
If you have any questions regarding your application, please don't hesitate to get in touch.
Once we receive your payment we will process your application and send you email confirmation when it is submitted to the US Customs & Border Protection and the Canadian Border Services Agency.
Kind Regards,
Ruth Logan
IVT Agent
Immigration Visa and Travel Services"
See below, the full email message I received from the IVT.
"Thank you for your renewal application for the NEXUS Card Program.
We are unable to process your application because we have not received the IVT service fee via PayPal.
If you have not yet paid the IVT service fee, please follow the link below to be redirected to the payment page.
American applicants, please click:
(the system wont let me post the link)
Canadian applicants, please click:
(the system wont let me post the link)
If you have submitted more than one application to us, you must make a separate payment for each application.
The IVT service fee is the fee payable to Immigration, Visa & Travel Services for checking your application form, setting up your NEXUS profile, submitting your data to Customs and Border Authorities in Canada and the USA for background and security checks and arranging your NEXUS interview.
The $50 CBP fee for background and security checks will be taken directly from the credit card you provided on your application form. (Child applicants are exempt from this fee).
Please note: We cannot take the IVT service fee from your credit card; it MUST be paid via a PayPal account.
If you have already paid your service fee, please let us know the PayPal transaction ID so that we can match it to your application.
If you paid the IVT service fee using someone else's PayPal account or using a different name or email please let us know the exact details.
If you have any questions regarding your application, please don't hesitate to get in touch.
Once we receive your payment we will process your application and send you email confirmation when it is submitted to the US Customs & Border Protection and the Canadian Border Services Agency.
Kind Regards,
Ruth Logan
IVT Agent
Immigration Visa and Travel Services"
If I were you, I would apply directly with https://www.cbp.gov/travel/trusted-t...programs/nexus since you have to pay $50 anyway.
Nov 13, 2017, 3:48 pm
Join Date: Sep 2013
Posts: 525
My wife just got her renewed Nexus card last week and she's been having problems getting the RFID to scan heading into the US via car. At first the counter wasn't counting but CBP officer told her it did scan and sometimes the counter is broken. Now it doesn't even scan at all. On the way back the card scans fine with the Canadian side.
Did they change the RFID tech recently in the cards? Anyone else experience this issue with their new cards? Or is her card just defective?
Did they change the RFID tech recently in the cards? Anyone else experience this issue with their new cards? Or is her card just defective?
Nov 15, 2017, 7:40 am
Join Date: Jan 2013
Location: YVR
Posts: 243
Are you holding both cards in your hand at the same time when scanning? I'd say about half the time when I do that, one of the cards isn't detected. I just hand the cards to the officer, no problem.
Nov 15, 2017, 10:21 am
Join Date: Sep 2013
Posts: 525
She's just travelling on her own so it's just her card. This started happening with her new card they sent after her renewal.
Nov 19, 2017, 12:23 pm
Join Date: Jul 2010
Posts: 238
The first and only time I got to use my card in the lanes was at Buffalo in late August and it didn't scan for me either. After 30 seconds of fumbling around on my motorcycle trying to get it to scan I just pulled up and handed the agent my card. Only used the card about two or three times before then so it's not even close to being worn out.
Dec 1, 2017, 9:18 am
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,634
Moderator's Action
Recent posts discussing a NEXUS member traveling with an infant who also has NEXUS not receiving PreCheck were moved to the following thread:
TWA884
Travel Safety/Security co-moderator
TWA884
Travel Safety/Security co-moderator
Dec 1, 2017, 4:50 pm
Join Date: Jun 2011
Posts: 1,147
Has anyone found any clever workaround on the new kiosks? The new kiosks require all food to be declared (at least at YYZ), so now your chocolate bar means you get to sent to secondary. When we were filling out the customs forms, it was only nuts, meat, etc. that had to be declared. There was no one in secondary today so I fast, but this could be a nightmare to wait in line to declare some chocolates for a gift or something - in fact it would be longer than NOT using Nexus because any officer would clear you with the chocolates.
Dec 1, 2017, 5:47 pm
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,634
Moderator's Note
Has anyone found any clever workaround on the new kiosks? The new kiosks require all food to be declared (at least at YYZ), so now your chocolate bar means you get to sent to secondary. When we were filling out the customs forms, it was only nuts, meat, etc. that had to be declared. There was no one in secondary today so I fast, but this could be a nightmare to wait in line to declare some chocolates for a gift or something - in fact it would be longer than NOT using Nexus because any officer would clear you with the chocolates.
TWA884
Travel Safety/Security co-moderator