Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Oct 20, 2017, 12:04 pm
Join Date: Feb 2013
Programs: Hilton Diamond
Posts: 83
So on Tuesday, I have my Nexus interview at YYZ. For anyone who already has GE, what was the interview process like when adding Nexus? Not sure why but I have high anxiety going into my interview...
Oct 20, 2017, 12:07 pm
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Well, it looks like my replacement NEXUS card will arrive one day too late for my YUL-ORD flight.
So just to be clear, I cannot use my passport with the Global Entry kiosk unless I am also in possession of my NEXUS card - is this correct?
The good news is that my card will be over-nighted to me in Chicago so I will have it for my return flight to YUL. So while the timing didn't work out perfectly it could have been worse.
So just to be clear, I cannot use my passport with the Global Entry kiosk unless I am also in possession of my NEXUS card - is this correct?
The good news is that my card will be over-nighted to me in Chicago so I will have it for my return flight to YUL. So while the timing didn't work out perfectly it could have been worse.
When entering Canada, you will need NEXUS card to activate NEXUS kiosks.
Oct 20, 2017, 12:17 pm
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Austin, Texas
Programs: Airline nobody. Sad!
Posts: 26,062
Oct 20, 2017, 12:40 pm
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,079
The US re-acquired my fingerprints and took a new photo for the NEXUS card (which was horrible - they need to get webcams that aren't logitech orbits from 2005). Canada asked me why I was applying [business] and then asked me if I knew how to use the NEXUS kiosk (said no).
As TheBOSman said, varies from person to person, but they can deny you rather than grant you an interview, so you're probably almost there if you got the interview in the first place, just answer whatever questions they have.
Oct 21, 2017, 3:00 am
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,659
My nexus card expires on NOV 15, 2017 and I am arriving in YYZ on the same day about 8pm. Can I still use the nexus kiosk to enter Canada on that day?
Another technical question: If I am on a conditional approval and my renewal interview is scheduled on NOV 16, one day after the expiry of my card. If I got approval during the conditional interview, will the period of the new membership going to be 5 years and 364 days or 4 years and 364 days?
Another technical question: If I am on a conditional approval and my renewal interview is scheduled on NOV 16, one day after the expiry of my card. If I got approval during the conditional interview, will the period of the new membership going to be 5 years and 364 days or 4 years and 364 days?
Last edited by NA-Flyer; Oct 21, 2017 at 3:53 am
Oct 21, 2017, 8:58 am
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Another technical question: If I am on a conditional approval and my renewal interview is scheduled on NOV 16, one day after the expiry of my card. If I got approval during the conditional interview, will the period of the new membership going to be 5 years and 364 days or 4 years and 364 days?
Oct 21, 2017, 9:09 am
Join Date: Jan 2013
Location: YVR
Posts: 243
CBSA has updated its NEXUS document renewal page. It says pretty much the same thing as it used to, that passport updates can be done in the TTP system (used to say GOES) and that in-person visits to the office are not necessary. We all know that GOES didn't really push passport updates to CBSA, maybe the new system will.
It also says that address changes can be done at TTP System website, but the TTP website says only mailing addresses can be updated online. Physical address changes must still be done at an enrollment office.
I've already updated my kids' new passports in GOES before it was replaced with TTP. we moved a month ago, so I will stop by the office today to update my address, and ask CBSA if they can now see my kids' new passport info.
It also says that address changes can be done at TTP System website, but the TTP website says only mailing addresses can be updated online. Physical address changes must still be done at an enrollment office.
I've already updated my kids' new passports in GOES before it was replaced with TTP. we moved a month ago, so I will stop by the office today to update my address, and ask CBSA if they can now see my kids' new passport info.
Last edited by Kiraly; Oct 21, 2017 at 9:14 am
Oct 21, 2017, 6:25 pm
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
There’s really no evidence either way whether TTP is merely a cosmetic upgrade on the general public facing website or a wholesale infrastructure upgrade to include backend integration between CBP and CBSA but my guess is that it is the former and not the later.
Oct 22, 2017, 8:47 am
Join Date: Jan 2013
Location: YVR
Posts: 243
Front desk person at Vancouver Airport enrollment centre told me yesterday that passport updates still need to be done in person, despite what CBSA says on the page I linked above.
Oct 22, 2017, 9:34 am
Join Date: Dec 2007
Location: ORD
Programs: BA, AA, SQ, UA, AC, WS, MR TIT
Posts: 8,659
Oct 22, 2017, 10:40 am
Join Date: Nov 2009
Location: LAS/GRU/DUB
Programs: Amex, JPMR, Nexus
Posts: 365
Oct 22, 2017, 11:20 am
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Was there clarification made as to what "passport update" mean? Updating passport to update expiry and passport number or updating passport due to a new passport from a different country?
Oct 23, 2017, 7:48 am
Join Date: May 2012
Location: YOW
Programs: UA*1K, Marriott Titanium (LTP), Hilton Gold, Hertz PC
Posts: 1,665
And yet YOW has said not to come in for passport updates for over a year now... it's almost comical how differently the message has been passed around.
Oct 23, 2017, 8:25 am
Original Member
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Pure speculation on my part but I'm guessing the technical design behind the scene involves each fully approved NEXUS member having a "transactional" record which is used by kiosks and kiosk, GOES/TTP and enrollment centre are three separate systems.
Changes to GOES/TTP or enrollment centre will update the transactional record but GOES/TTP and enrollment centre don't sync up after the initial application.
This would explain a lack of FT reports regarding "despite updating passport expiry date/passport# in GOES/TTP only I can't use NEXUS."
This would also explain CBSA officer at enrollment centre stating GOES/TTP don't get reflected (in their enrollment centre system). While what they state is factually correct, functionally, it is immaterial as kiosk are not using the "enrollment centre system" for immigration clearance.
This would also explain why CBSA website, despite recent updates to content, continue to maintain simple passport updates can be done on GOES/TTP.
Last edited by seawolf; Oct 23, 2017 at 8:32 am
Oct 23, 2017, 9:10 am
Join Date: May 2013
Location: New York
Programs: UA Silver, Marriott LTPP, Hertz Five Star
Posts: 1,079
This would also explain CBSA officer at enrollment centre stating GOES/TTP don't get reflected (in their enrollment centre system). While what they state is factually correct, functionally, it is immaterial as kiosk are not using the "enrollment centre system" for immigration clearance.