Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Jun 19, 2016, 12:51 am
#9826
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS 75k, UA peon, BA Bronze, AC E50k, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 7,834
I am a dual Canadian/Italian citizen but have never held an Italian or EU passport until 2 years ago. When I originally applied for Nexus 5 years ago, I tried to enter my Italian citizenship but it wouldn't let me without also entering an EU passport number. So I left it out and declared Canadian as my only citizenship. I figured I would mention it at my interview but I wasn't asked about it and was approved instantly and have been using Nexus for the past 4 years. I am due for renewal soon and will enter the info into Goes if I am able to at that time.
Mr. Fink was born in Italy and it clearly states this on his Canadian passport. His EU passport has long expired and it was the same situation as me - could not enter Italian citizenship without also entering an EU passport number. Again, we just left it out.
But it has not been an issue in our 4 years of using Nexus at both air and land crossings.
Mr. Fink was born in Italy and it clearly states this on his Canadian passport. His EU passport has long expired and it was the same situation as me - could not enter Italian citizenship without also entering an EU passport number. Again, we just left it out.
But it has not been an issue in our 4 years of using Nexus at both air and land crossings.
Jun 19, 2016, 6:14 pm
#9827
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus Silver, Frontier Diamond, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 264
I can't find any information on this, but has anyone used their NEXUS card to pay for tolls at any Niagara-ish areas (I say this because the Peace Bridge isn't technically a NFBS bridge), besides Whirlpool?
According to NFBS' website you can use it or E-ZPass, and the website for Peace Bridge seems to indicate you can, but under the E-ZPass toll amount it says "USD", but when I set up my toll account I configured it as CAD.
Wondering if it will work, and can I use the lane that doesn't even have a gate? Simply drive through at the posted speed and it somehow will read my NEXUS card from within the car?
According to NFBS' website you can use it or E-ZPass, and the website for Peace Bridge seems to indicate you can, but under the E-ZPass toll amount it says "USD", but when I set up my toll account I configured it as CAD.
Wondering if it will work, and can I use the lane that doesn't even have a gate? Simply drive through at the posted speed and it somehow will read my NEXUS card from within the car?
Jun 20, 2016, 7:10 pm
#9828
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Plenty of evidence over here that they do take multiple passports, at least if you're not american (or possibly Canadian) and trying to add a second-citizenship passport:
http://www.flyertalk.com/forum/pract...passports.html
Edit: I looked at my conditional approval, and noticed the following:
- A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
This of course is independent of declaring citizenships in the application (no need to have a passport to have a citizenship after all) - I imagine declaring all of those is just a given.
http://www.flyertalk.com/forum/pract...passports.html
Edit: I looked at my conditional approval, and noticed the following:
- A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
This of course is independent of declaring citizenships in the application (no need to have a passport to have a citizenship after all) - I imagine declaring all of those is just a given.
I suppose I could technically try entering my Canadian passport into the GE machine, but don't really want to go there.
Jun 20, 2016, 7:12 pm
#9829
Suspended
Join Date: Nov 2010
Posts: 1,677
I have two easy questions:
1. How do I update my phone number - is there a number I can call? I don't see any way to do it on the website.
2. I have the same employer as when I applied, however he moved. How do I update my employer [new] address?
???????
1. How do I update my phone number - is there a number I can call? I don't see any way to do it on the website.
2. I have the same employer as when I applied, however he moved. How do I update my employer [new] address?
???????
Jun 23, 2016, 11:09 am
#9830
Suspended
Join Date: Nov 2010
Posts: 1,677
I'm making arrangements to get my eyes scanned at the Vancouver airport NEXUS office. Does anyone know if they close down for Canada Day? I've tried calling and all you get is voice mail and they never call me back. Thanks.
Jun 23, 2016, 11:46 am
#9831
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Do you have an appointment on 1 July 2016?
They do call you back. I was very skeptical about leaving a message initially. I did receive a call back about 2 or 3 days later. As I recall, recorded message discourages people leaving multiple messages for the same matter.
Jun 23, 2016, 12:36 pm
#9832
Suspended
Join Date: Nov 2010
Posts: 1,677
No I do not have an appointment that day.
Jun 23, 2016, 8:40 pm
#9833
Join Date: Jul 2015
Location: BDL, YVR, CMH
Programs: AC, WN, Nexus
Posts: 74
Iris scans are not supposed to require appointments. They do them at the front desk of the Nexus office at YVR. I don't know, though, about their availability on Canada Day.
Jun 23, 2016, 8:41 pm
#9834
Suspended
Join Date: Nov 2010
Posts: 1,677
I realize that iris scans do not require an appointment. I was just replying to the person that asked me if I had an appointment. 
Jun 23, 2016, 8:49 pm
#9835
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
While it's not a definitive for you, daughter did her NEXUS interview on July 4, which of course is a US holiday, and it was a full roster in the office. You'd think both sides of the program would either get the holiday or have to work it, not one get it and the other not.
Jun 24, 2016, 8:56 am
#9836
Join Date: Dec 2011
Location: YXU
Programs: Marriott LT Titanium Elite, AC 25K
Posts: 127
Declaring purchases
Sometimes when driving back home to Canada, either in nexus or regular line, I am not asked if I have anything to declare. If not asked, and I do have a declaration outside allowable limits, if I do not then declare it am I in danger of losing nexus. In other words, do I make a declaration even if not asked. Thanks
Jun 24, 2016, 11:25 am
#9837
Join Date: May 2016
Posts: 31
If you listen to the voice mail, they will tell you what days they are closed. IIRC, they are not open on Xmas and New Year, but I don't remember Canada Day being mentioned.
Jun 24, 2016, 12:09 pm
#9838
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Jun 24, 2016, 12:25 pm
#9839
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Sometimes when driving back home to Canada, either in nexus or regular line, I am not asked if I have anything to declare. If not asked, and I do have a declaration outside allowable limits, if I do not then declare it am I in danger of losing nexus. In other words, do I make a declaration even if not asked. Thanks
We are supposed to declare all kinds of things, like the medication we are carrying. I can only imagine how long the lines would be if everyone always followed all the rules to the letter. I certainly do not declare my asthma inhaler or, say, a Rx skin ointment, though literally it is required.
That said, if you do have goods to declare, especially in excess of allowance, you should declare proactively. It has been said they often use discretion and pass them through without further ado.
Jun 24, 2016, 7:45 pm
#9840
Join Date: Oct 2015
Location: YYZ
Programs: AC
Posts: 6
Nexus Eye scanner
Just a quick question about the eye scanners witch I believe are only at Canadian airports but I could be wrong.
I'm pretty sure I was told during my interview that you cannot wear your glasses or contacts while using the scanner. However on Wednesday night flying in to Toronto out of the horrendous mess mother nature dumped on Chicago I was a little groggy and didn't take off my glasses for the scan and it worked.
Now a little background. I only wear my glasses for the flight home for the ease of removing them for the Nexus eye scan. Normally I Only wear my contacts now and despise my glasses.
So the question is has anyone had any success wearing contacts through?
Note I'm not trying to "beat the system" I would just like to travel with my contacts in and not have to take them out.
Thank you in advance
Shug
I'm pretty sure I was told during my interview that you cannot wear your glasses or contacts while using the scanner. However on Wednesday night flying in to Toronto out of the horrendous mess mother nature dumped on Chicago I was a little groggy and didn't take off my glasses for the scan and it worked.
Now a little background. I only wear my glasses for the flight home for the ease of removing them for the Nexus eye scan. Normally I Only wear my contacts now and despise my glasses.
So the question is has anyone had any success wearing contacts through?
Note I'm not trying to "beat the system" I would just like to travel with my contacts in and not have to take them out.
Thank you in advance
Shug