Mar 3, 2013, 10:24 pm
Last edit by: TWA884
Current NEXUS Information messages can be found in the following thread:
The NEXUS Information Thread
The NEXUS Information Thread
Welcome to the Travel Safety/Security Trusted Travelers Forum Nexus Information Wiki! This resource will appear at the top of every page within this thread to help users learn more about this program.
About NEXUS
NEXUS is designed to expedite the border clearance process for low-risk, pre-approved travellers into Canada and the United States.
The Canadian Border Services Agency (CBSA) and U.S. Customs & Border Patrol (CBP) are cooperating in this joint venture to simplify border crossing for members while enhancing security.
Program benefits
If you are approved to participate in NEXUS, you will receive a membership identification card to use when entering Canada or the United States at all designated NEXUS air, land and marine ports of entry.
Membership will enable airline passengers to save time by:
- using automated self-serve kiosks in dedicated areas at designated international airports;
- using NEXUS/SENTRI lanes at land crossings when/where available. NEXUS lanes entering Canada will likely have a constant red traffic signal. This is to discourage non-NEXUS members from using the lane. Canada-bound NEXUS land crossing operating hours. All occupants must have NEXUS cards when using NEXUS lane entering Canada. At some locations, the NEXUS lane, the inspection booth is not staffed but there should be a call button. When entering US in a NEXUS/SENTRI lane, all occupants must carry either NEXUS, Global Entry, or SENTRI cards (or any combination thereof). Notable exception is Whirlpool Bridge which requires a NEXUS card to open the toll gate on the Canadian side to cross to the US..
- As of 17 MAY 2017 - NEXUS members no longer need to complete a paper CBSA Declaration Card (Form E311) when using a NEXUS self-serve kiosk at any Canadian airport where NEXUS is available. (Refer to post #10421)
- using the Trusted Traveller Canadian Air Transport Security Authority (CATSA) Security Line at major and select medium-sized Canadian airports to expedite airport pre boarding security screening. For detailed information, please visit the CATSA Web site.
Join NEXUS
Here are the steps for becoming a member. There is a non-refundable processing fee of CAN$50 or US$50 per applicant for a five-year membership card.
About NEXUS
Eligibility
How to apply
Enrolment process
Key points about the program as found by forum members:
- NEXUS cardholders must advise of ANY changes to their vital information such as passport numbers/validity, visa status, legal names, primary residence, criminal convictions, and employment if it impacts your eligibility in the program.
- It's normal to find the first in-person NEXUS interview to be months into the future, but a little patience and regular checks on the TTP website almost always yields an interview date much sooner.
- Each person who wants to participate in the NEXUS program must fill out a separate application form. There is no fee for applicants under the age of 18.
- If traveling with non-NEXUS family members NEXUS cardholders are required to use the regular customs lines.
- There is a zero tolerance policy and membership can be terminated for infractions including not having your NEXUS card on you and using the NEXUS lane and not declaring items on your customs declaration card, though members have reported some leniency being granted for such infractions in the past.
- Private companies may offer services for submitting your application and charge an additional processing fee but these extra charges are not part of the official NEXUS application fee. Expedited services offered by such companies will not assist in speeding up the application process.
Updating Passport with Canada for NEXUS
As per CBSA website, updates to passport information can be handled on TTP.
Please note that NEXUS members are not required to report to an Enrolment Centre to update or change their passport information with the CBSA.
Some FT members don't trust instructions provided by CBSA and recommend the following:
Call the Canadian Processing Centre with responsibility for residents of the United States:
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
- 800-842-7647 --- Monday to Friday, 8:30 am to 4:30 pm (Eastern Time)
After going through the phone tree to reach a Nexus representative, advise them that you need to update your US passport with Canada.
The representative will give you an email address and instructions to scan your updated passport picture page (include your trusted traveler number on the scan) and then email it to a particular email address. I was advised to put the representative's name in the email message so that he could process the update on the Canadian side. He confirmed that any passport update in TTP does not reach Canada. NOTE: FT members have been able to enter Canada without any issues by updating passport online only.
He specifically requested that only the telephone number be posted (and not the email address).
In case the telephone number doesn't work, here's the webpage where the phone number is posted: Canada Border Services Agency - NEXUS - General Information
US citizens/residents who have both Global Entry and NEXUS cards and who renew the Global Entry membership whilst their NEXUS card is active, will not be able to renew the NEXUS card until after it expires. The option to do so disappears from the TTP website.
Dear mxzblftspk,
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Your NEXUS membership is not set to expire until July 11 2016.
As an approved NEXUS member, you added Global Entry for an additional $100. When you completed your Global Entry application, you received a Global Entry card. When you activated the Global Entry Card, your NEXUS Card was deactivated and the option to renew NEXUS was removed from your account.
If you wish to renew NEXUS, you will have to wait for your NEXUS membership to expire. Once it expires, you will have the option within your TTP online account to renew NEXUS. After you follow all of the steps to become a NEXUS member again, including the completion of an interview at a NEXUS Enrollment Center near the Canadian border, you will receive a new NEXUS card and will have Global Entry benefits at no additional cost.
When your Global Entry account expires 5 years after your application, do not renew it. Global Entry benefits are included with your NEXUS membership.
It is our goal to provide you the best information we have in response to your question. If you follow the information provided in our response, and still need assistance, please reply to this email and we will investigate how we may further assist you.
Thank you again for contacting the CBP INFO Center.
Sincerely,
CBP INFO Center
Archived: The NEXUS Information Thread
Jan 8, 2015, 8:03 am
#9076
Join Date: Dec 2010
Posts: 9
Not to sound shallow, but is it possible to have the photo retaken? I know it can be done for driver's licenses for a fee and this Nexus photo has got to be the worst I've ever taken.
Jan 8, 2015, 9:17 am
#9077
Join Date: Dec 2014
Posts: 394
Jan 8, 2015, 11:41 am
#9078
Join Date: Jul 2008
Location: Redmond, OR
Programs: AS MVP Gold, HHonors Silver, Marriott Titanium (Lifetime Platinum), UA Silver, OW Sapphire
Posts: 709
Dave
Jan 8, 2015, 11:57 am
#9079
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,607
Jan 8, 2015, 1:46 pm
#9080
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,196
Jan 8, 2015, 1:49 pm
#9081
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 21,607
I had that experience when I got my passport card at KU. As was typical for a college student with no classes on Friday's, I decided to stay asleep until the last possible moment. Had time to grab a quick shower and hop on the bus, though forgot a comb. They only took one photo and when I received the card, my hair was sticking up 
No warning from the person taking the pic... 
No warning from the person taking the pic...
Jan 8, 2015, 7:53 pm
#9082
Join Date: Jun 2012
Posts: 446
Also, after my last encounter at the YYZ office, I really don't ever want to go back. Went in to update my passport and had some questions about the information they had on file (the issuing authority, my middle name is my last name in GOES, as well as something else that escapes my memory right now) and the fellow I talked to really had the attitude of "just shut up and let me finish my day so I can go home". I have a feeling if I asked this particular guy for a new photo on my card he'd probably revoke my membership on the spot.
Jan 9, 2015, 4:31 pm
#9083
Join Date: Nov 2013
Location: YTZ
Posts: 502
😄
Jan 9, 2015, 8:36 pm
#9084
Join Date: Jul 2013
Location: CLE
Programs: NEXUS, MileagePlus Silver, Frontier Diamond, IHG Spire, Marriott Gold, Hilton Diamond, Hertz PC
Posts: 264
Funny story. As I had my birthday the day before my interview, the CBSA officer sang happy birthday to me before the CBP officer took my photo. As a result of this surprise, I look very joyful and happy in my NEXUS photo!
Jan 10, 2015, 10:22 am
#9085
Join Date: Jan 2015
Location: YXE
Programs: WS Gold, SPG Plat, Nexus, HDC Gold, CCarlson Gold, HHonors Diamond,
Posts: 130
Nexus interview was this morning. Completed the interview, fingerprinting and iris scan all in a matter of minutes. Went amazingly fast! I guess that just means an extra few hours in the lounge before my afternoon flight. ^
Jan 15, 2015, 4:31 pm
#9086
Join Date: Jan 2015
Posts: 4
Hi all,
I just found this thread and have a few questions first:
1. I just got my Nexus (took me 9 days!!!, not kidding)
2. I might be moving/new job/new numbers
So my question is, how do I go about updating this info?
On the brochure I was given it says i must do that as failure to would be a valid reason for losing my card. On GOES, the only thing I can update is my passport/drivers license/mailing address. I haven't received the card yet so haven't activated. I don't know if after there are options to. All I can see now is the info I initially typed into the system (telephone number/current/former addresses/ employers)
Thanks and if you want a quicker appointment, just go and check everyday. I went from July 7/2015 in Vancouver to today checking a few days after my original appointment.
Cheers
I just found this thread and have a few questions first:
1. I just got my Nexus (took me 9 days!!!, not kidding)
2. I might be moving/new job/new numbers
So my question is, how do I go about updating this info?
On the brochure I was given it says i must do that as failure to would be a valid reason for losing my card. On GOES, the only thing I can update is my passport/drivers license/mailing address. I haven't received the card yet so haven't activated. I don't know if after there are options to. All I can see now is the info I initially typed into the system (telephone number/current/former addresses/ employers)
Thanks and if you want a quicker appointment, just go and check everyday. I went from July 7/2015 in Vancouver to today checking a few days after my original appointment.
Cheers
Jan 15, 2015, 10:15 pm
#9087
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Hi all,
I just found this thread and have a few questions first:
1. I just got my Nexus (took me 9 days!!!, not kidding)
2. I might be moving/new job/new numbers
So my question is, how do I go about updating this info?
On the brochure I was given it says i must do that as failure to would be a valid reason for losing my card. On GOES, the only thing I can update is my passport/drivers license/mailing address. I haven't received the card yet so haven't activated. I don't know if after there are options to. All I can see now is the info I initially typed into the system (telephone number/current/former addresses/ employers)
Thanks and if you want a quicker appointment, just go and check everyday. I went from July 7/2015 in Vancouver to today checking a few days after my original appointment.
Cheers
I just found this thread and have a few questions first:
1. I just got my Nexus (took me 9 days!!!, not kidding)
2. I might be moving/new job/new numbers
So my question is, how do I go about updating this info?
On the brochure I was given it says i must do that as failure to would be a valid reason for losing my card. On GOES, the only thing I can update is my passport/drivers license/mailing address. I haven't received the card yet so haven't activated. I don't know if after there are options to. All I can see now is the info I initially typed into the system (telephone number/current/former addresses/ employers)
Thanks and if you want a quicker appointment, just go and check everyday. I went from July 7/2015 in Vancouver to today checking a few days after my original appointment.
Cheers
And just FYI, last time I had a job change, they asked for proof. Think a business card was good enough. I didn't have it initially so they refused to make the change at that point.
Jan 23, 2015, 3:40 pm
#9088
Suspended
Join Date: Oct 2014
Posts: 472
NEXUS might be cancelled temporarily if passport is expired.
I called a NEXUS office. There have been posts on FT about conflicting information given by different people but they told me today to just cross the land border to and from Canada with the NEXUS card (even though I expressed fear of NEXUS card revocation if my passport is expired).
Therefore, I think if your passport expires, you may experience delays or denial at the land border even if you have a NEXUS card.
Jan 23, 2015, 3:41 pm
#9089
Suspended
Join Date: Oct 2014
Posts: 472
Wirelessly posted (Mozilla/5.0 (Linux; Android 4.4.4; Nexus 5 Build/KTU84P) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.93 Mobile Safari/537.36)
The controversy you're referring to is about whether a Nexus card can be used alone for *air* travel (a recent change). It has always been the case that the Nexus card, as a WHTI document, is sufficient for land crossing in both directions and the program materials state as much.
The controversy you're referring to is about whether a Nexus card can be used alone for *air* travel (a recent change). It has always been the case that the Nexus card, as a WHTI document, is sufficient for land crossing in both directions and the program materials state as much.
Jan 23, 2015, 3:47 pm
#9090
Join Date: Oct 2010
Location: YYZ
Programs: AA Advantage, spg platnum, viporter, United Silver, Delta Med
Posts: 132
Applied Jan 16,
Approved Jan 19
Interview Jan 24 - YYZ availability was initially April! but managed to snag one - was checking every few hours.
Date card received - Will post
All in all, quite a fast process!
Approved Jan 19
Interview Jan 24 - YYZ availability was initially April! but managed to snag one - was checking every few hours.
Date card received - Will post
All in all, quite a fast process!