Mar 18, 2018, 7:28 am
Last edit by: TWA884
Enrollment on Arrival is a program operated by U.S. Customs and Border Protection (CBP) to allow Global Entry applicants who are conditionally approved to complete their interviews upon arrival into the United States or when using CBP Preclearance facilities. The Enrollment on Arrival program eliminates the need for a Global Entry applicant to schedule an interview at an enrollment center to complete the application process.
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
Enrollment on Arrival Locations
When landing in an international terminal follow the signage directing you to CBP officers who can complete your Global Entry interview during your admissibility inspection. If you require assistance for your Global Entry interview because of a disability, immediately inform the interviewing CBP officer of your need for a reasonable modification or auxiliary aid or service to participate in the interview. For your planning purposes, please understand that if you use EoA and are requesting a modification, aid, or service at that time and an effective modification, aid, or service is not readily available, the interview may be scheduled for a later date.
To complete the interview via EoA, you must be in possession of the following documents:
- A valid passport. If you travel using more than one passport, please bring them all to the interview so that the information can be added to your file.
- Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc. This is not required for minors.
- A permanent resident card (if applicable).
Enrollment on Arrival Locations
Global Entry Enrollment on Arrival
Aug 7, 2017, 8:48 pm
#16
Join Date: Feb 2008
Location: Kobe, Japan
Programs: Bonvoy Platinum, IHG Diamond, Hyatt Discoverist
Posts: 1,532
SFO on arrival?
I went to the effort to plan a 4 day LA stopover (KIX-DEN) in order to interview in Long Beach. With this "on arrival" option, a flight via SFO looks possible.
I wonder if this desk is always open, and if so, how much time I need between flights in order to be assured I get it done.
Found this comment from July 14th: When you get off an international flight, RUN, don't walk, to the interview line. It fills up fast and there was only one lane doing interviews at a rate of 15-20 minutes per person. At one point there were 12+ waiting but some gave up after being told they'd be waiting hours. Unfortunately, it was all extremely inefficient and not much of a time-saver.
I wonder if this desk is always open, and if so, how much time I need between flights in order to be assured I get it done.
Found this comment from July 14th: When you get off an international flight, RUN, don't walk, to the interview line. It fills up fast and there was only one lane doing interviews at a rate of 15-20 minutes per person. At one point there were 12+ waiting but some gave up after being told they'd be waiting hours. Unfortunately, it was all extremely inefficient and not much of a time-saver.
Aug 21, 2017, 11:57 am
#17
Join Date: Aug 2015
Programs: Singapore Airlines KrisFlyer Gold, IHG Spire
Posts: 41
Okay, I have done it on Sunday morning after arriving on UA2 at 9:00AM. The SIngle Counter is actually, between the Global Entry Lane and the Crew/APEC Card Channel. Since there was no one , I had to wait for him to setup. You need to fill up a customs form as there is no automatic machine to fill it up. The Officer processed my entry first and then proceeded with the Interview. It will take about 10 to 15 minutes, plus some time if you are the first for him to setup.
Aug 21, 2017, 12:19 pm
#18
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Okay, I have done it on Sunday morning after arriving on UA2 at 9:00AM. The SIngle Counter is actually, between the Global Entry Lane and the Crew/APEC Card Channel. Since there was no one , I had to wait for him to setup. You need to fill up a customs form as there is no automatic machine to fill it up. The Officer processed my entry first and then proceeded with the Interview. It will take about 10 to 15 minutes, plus some time if you are the first for him to setup.
Oct 12, 2017, 7:07 am
#19
Join Date: Jun 2017
Posts: 7
Well this is turning into a roller coaster ride of surprises!
Just received an email from the CBP letting me know that International travellers arriving at certain US airports can compete the process without having to schedule an interview. You'll just do the finger prints and photo as part of the normal entry process with a CBP Officer to complete the process.
Crucially for me. my arrival airport is SFO which is on the list.
Full story here: https://www.cbp.gov/newsroom/nationa...-international
Just received an email from the CBP letting me know that International travellers arriving at certain US airports can compete the process without having to schedule an interview. You'll just do the finger prints and photo as part of the normal entry process with a CBP Officer to complete the process.
Crucially for me. my arrival airport is SFO which is on the list.
Full story here: https://www.cbp.gov/newsroom/nationa...-international
The good news is that I have my Global Entry status after a few issues.
On arrival at SFO, I followed the line marked 'Global Entry On Arrival' as instructed in the mail I was sent, only to be turned around and sent to the normal immigration arrival line for International travelers! It appears that you physically have to see a CBP Officer and be admitted to the US before you can complete Global Entry.
Once I had been processed, I was allowed to return to the 'Global Entry On Arrival' line where I was asked a series of questions about my application by a CBP Officer. After that I was approved but my finger prints came back as poor from the FBI (See other threads here on that problem.) The CBP Officer said that a supervisor would need to look at this but didn't work at SFO and I would receive an email in due course with the outcome.
So I left! Fortunately I still had my scheduled appointment at LAX two days later and having not heard anything from SFO, I went for that appointment too. Was seen straight away despite being 40 minutes early and processing took around 10 minutes. Again the finger prints came back as poor but this time the CBP Officer was able to deal with this and I had my approval email later that morning.
When I related the SFO story to the CBP Officer, he remarked that 'Global Entry On Arrival' is relatively new.
Hope this helps other people applying and doing 'Global Entry On Arrival.'
Yes. See my post above for my experience. I can add that there was only one desk open at SFO and one person in front of me. My interview took a while too.
Last edited by TWA884; Apr 30, 2019 at 1:07 pm Reason: Merge consecutive posts by the same member; Please use the multi-quote function. Thank you.
Nov 26, 2017, 8:10 pm
#20
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
Is there operating hours for the on-arrival interviews? I landed at 2pm yesterday and attempted to do the on-arrival interview but was informed that they were closed since the officer doing them was going to take his break. Guess I will have to try next week but it seems a little ridiculous that they don't list hours and then when you get there, they tell you you can't do it.
Nov 26, 2017, 10:11 pm
#21
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,639
Is there operating hours for the on-arrival interviews? I landed at 2pm yesterday and attempted to do the on-arrival interview but was informed that they were closed since the officer doing them was going to take his break. Guess I will have to try next week but it seems a little ridiculous that they don't list hours and then when you get there, they tell you you can't do it.
Enrollment on Arrival Locations >> California
San Francisco International Airport (SFO)
Location: Terminals A and G, International Arrivals
Hours of Operation: 6:00 a.m. to 10:00 p.m. (Terminal G) and
9:00 a.m. to 1:00 a.m. (Terminal A)
Contact Information: (650) 877-4006
Location: Terminals A and G, International Arrivals
Hours of Operation: 6:00 a.m. to 10:00 p.m. (Terminal G) and
9:00 a.m. to 1:00 a.m. (Terminal A)
Contact Information: (650) 877-4006
Nov 27, 2017, 11:29 am
#22
Join Date: Aug 2017
Posts: 177
Is there operating hours for the on-arrival interviews? I landed at 2pm yesterday and attempted to do the on-arrival interview but was informed that they were closed since the officer doing them was going to take his break. Guess I will have to try next week but it seems a little ridiculous that they don't list hours and then when you get there, they tell you you can't do it.
If so, did you consider trying to make an appointment for, say, 3 pm-ish or 4 pm-ish instead of trying for Enrollment on Arrival?
It seems like it might actually be less effort to repeatedly check for newly-opened appointment slots than dealing with a lack of certainty about officer availability, sudden lines, and random break times.
Nov 27, 2017, 6:50 pm
#23
Join Date: Aug 2016
Location: SFO
Programs: BR Diamond, Dynasty Flyer Paragon, Marriott Lifetime Plat
Posts: 1,926
Just out of curiosity, was this flight planned for a while?
If so, did you consider trying to make an appointment for, say, 3 pm-ish or 4 pm-ish instead of trying for Enrollment on Arrival?
It seems like it might actually be less effort to repeatedly check for newly-opened appointment slots than dealing with a lack of certainty about officer availability, sudden lines, and random break times.
If so, did you consider trying to make an appointment for, say, 3 pm-ish or 4 pm-ish instead of trying for Enrollment on Arrival?
It seems like it might actually be less effort to repeatedly check for newly-opened appointment slots than dealing with a lack of certainty about officer availability, sudden lines, and random break times.
Nov 27, 2017, 8:44 pm
#24
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Trick is to check very frequently when your desired Global Entry office is open. Usually in a few days, you will find something suitable. What you are looking for is a last minute cancellation, which can be in 24 hours. Good luck and please come back and let us know what you end up with.
Nov 28, 2017, 12:05 am
#25
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,639
Moderator's Note: Topic Drift
Folks,
The subject of this thread is Global Entry Enrollment on Arrival. We are straying into a topic that should be discussed in the following thread:
TWA884
Travel Safety/Security co-moderator
The subject of this thread is Global Entry Enrollment on Arrival. We are straying into a topic that should be discussed in the following thread:
TWA884
Travel Safety/Security co-moderator
Dec 12, 2017, 7:23 am
#26
Join Date: Mar 2017
Posts: 32
Enrollment on Arrival -PHL
Has anyone completed their Global Entry interview with the new "enrollment on arrival" program at PHL? Just wondering where you go, how it works, etc. I'll be coming back from an international trip at the end of December, and that weeks ahead of when I'd otherwise be able to get an appointment.
Thanks for the help!
Thanks for the help!
Mar 7, 2018, 1:30 pm
#27
Join Date: Sep 2006
Posts: 49
Looks like the number of available locations has expanded again, LAX is now on the list!
So, the Mrs. needs to do the interview, and we have a flight scheduled to land at 8:20pm. They show their hours for enrollment on arrival as being until 9:00pm. Does that seem doable, or would that be pushing it? Does anyone know what happens if I were to schedule an appointment the following day at SEA (just in case the office is closed or our flight is delayed) would they let her do enrollment on arrival anyway?
So, the Mrs. needs to do the interview, and we have a flight scheduled to land at 8:20pm. They show their hours for enrollment on arrival as being until 9:00pm. Does that seem doable, or would that be pushing it? Does anyone know what happens if I were to schedule an appointment the following day at SEA (just in case the office is closed or our flight is delayed) would they let her do enrollment on arrival anyway?
Mar 7, 2018, 2:53 pm
#28
Join Date: Jul 2003
Location: SFO
Programs: COdbaUA Platinum 2MM
Posts: 5,532
Looks like the number of available locations has expanded again, LAX is now on the list!
So, the Mrs. needs to do the interview, and we have a flight scheduled to land at 8:20pm. They show their hours for enrollment on arrival as being until 9:00pm. Does that seem doable, or would that be pushing it? Does anyone know what happens if I were to schedule an appointment the following day at SEA (just in case the office is closed or our flight is delayed) would they let her do enrollment on arrival anyway?
So, the Mrs. needs to do the interview, and we have a flight scheduled to land at 8:20pm. They show their hours for enrollment on arrival as being until 9:00pm. Does that seem doable, or would that be pushing it? Does anyone know what happens if I were to schedule an appointment the following day at SEA (just in case the office is closed or our flight is delayed) would they let her do enrollment on arrival anyway?
If Enrollment on Arrival is not open, she will go to her scheduled appointment the next day in Seattle.
Mar 13, 2018, 11:25 am
#29
Join Date: Feb 2018
Location: Sunny So Cal
Programs: SPG, HH, IHG, BA, DL
Posts: 192
Looks like the number of available locations has expanded again, LAX is now on the list!
So, the Mrs. needs to do the interview, and we have a flight scheduled to land at 8:20pm. They show their hours for enrollment on arrival as being until 9:00pm. Does that seem doable, or would that be pushing it? Does anyone know what happens if I were to schedule an appointment the following day at SEA (just in case the office is closed or our flight is delayed) would they let her do enrollment on arrival anyway?
So, the Mrs. needs to do the interview, and we have a flight scheduled to land at 8:20pm. They show their hours for enrollment on arrival as being until 9:00pm. Does that seem doable, or would that be pushing it? Does anyone know what happens if I were to schedule an appointment the following day at SEA (just in case the office is closed or our flight is delayed) would they let her do enrollment on arrival anyway?
We just applied for Global Entry (thanks to Amex for picking up the $200 in charges) and setting up an interview for LAX or LGB would be a pain in the middle of the work week as I work.
With LAX open for Global entry on arrival, we will now be taking advantage of this when we return from Japan at the end of the month!
Thanks @hannibal for letting us know!
Mar 13, 2018, 8:20 pm
#30
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
Programs: Delta DM & MM, Hilton DM, Marriott gold, Hyatt Globalist, Alaska 75K, Wyndham Diamond,
Posts: 15,399
I received my conditional approval and have an international flight in a couple weeks landing in ATL with an hour and 55 minute layover. Would that give me enough time to complete my interview and make my connection (I'll be carrying on and using mobile passport to clear passport control at ATL). Delta changed my flight time since booking the ticket so I maybe able to connection changed to the next flight two hours later.
There is an interview slot available at DTW a half hour after I'm scheduled to land but I am nervous about my flight being late and missing the interview.
There is an interview slot available at DTW a half hour after I'm scheduled to land but I am nervous about my flight being late and missing the interview.