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-   -   Global Entry Enrollment Interview Availability (https://www.flyertalk.com/forum/trusted-travelers/1754370-global-entry-enrollment-interview-availability.html)

zoechow Aug 18, 2016 11:36 am

SFO has opened new night time availability starting in Nov (most of that is gone) and continuing from there.

1KChinito Aug 18, 2016 12:41 pm


Originally Posted by SpyintheSky (Post 27083929)
I have been following this thread as I recently applied for GE. Here was my experience
Online Application: July 20
Online Approval: July 28
First Appt, JFK October 10
Found Open Appt last week for August 16 at Newark by logging in every few days.
Approved at Newark.
Interview began on time, standard questions re arrests, date of birth, name, places I have travelled, etc...


Overall a very good experience.

Welcome to FT. Looks like Global Entry conditional approval is a week now. That is pretty fast.

Doctraveler Aug 18, 2016 9:19 pm

Memphis interview office opens for appointments!
 
On July 12 I posted that I was having trouble getting an interview appointment anywhere near Memphis. Closest locations was BNA (Nashville) booked until 2017. But the Memphis office opens in September (was supposed to open last February) and is now taking appointments. Plenty of slots open in September. Yea!!!
Anyone needing an appointment from out of town come visit Memphis. Best barbeque in the world and you can visit Graceland too!
Now, if we could just get some more flights into Mem. The airport has been a ghost town since Delta closed the hub here.

JShLin Aug 20, 2016 4:24 am

Alert: Boston added slots,
 
If you have applied for Boston Logan, you're in luck; instead of may 2017 availability, new slots during expanded hours are available starting Monday, august 22nd.see you there!

hi55us Aug 22, 2016 10:43 am


Originally Posted by JShLin (Post 27092173)
If you have applied for Boston Logan, you're in luck; instead of may 2017 availability, new slots during expanded hours are available starting Monday, august 22nd.see you there!

Nice! Just snagged a September 9th slot

milesmutt Aug 22, 2016 3:10 pm


Originally Posted by webslog (Post 27055452)
8/12 pm update

BNA = 14 Sept. Work the lurk, folks.


8/10 pm update

BNA = 27 September. Another 2 months forward. Might be able to pull this off in time for my Berlin trip in three weeks.

8/9/17 am update
BNA = 10 Nov - another 2-month leap forward. Lurking works. I'm not willing to burn points to fly to another airport to get my KTN before heading out to Berlin.

8/4/17 noon update:
BNA = 19 Jan 2017 - that's two months in two days, and the avails have always shown up around noon-ish (when the center opens). Makes me wonder if the person there is checking some sort of inbox and updating. But I would think that the online scheduling borg handled it automatically. In any case, I'm revising my lurk plan to focus more around the 11am - 1pm hours.

8/3/17 noon update:
BNA = 15 Feb 2017 What's weird is that the calendar appears to only show the Center open 4 hours/day (noon - 4p).


BNA = March 23, 2017
Went out to Interview Center to try walk-in about 45 mins after open. Office was at end of hall, no lights on in hall. Waiting room was locked. Waited in hall for about 20 mins, not a peep. No one in, no one out.

Back to lurking the scheduling calendar.

Work the lurk indeed. I was one of the fortunate ones (SFO) who grabbed a cancellation as soon as it became available
because I refused to accept the mid-2017 selections the system first put me into. I scrolled back to the current month,
selected the following week, and presto, a lone Sunday appointment was available!

Here's my timeline, a rather quick one compared to what I've read so far in this forum:

Applied: 08/02/16
Conditional approval: 08/10/16
Interview (SFO): 08/14/16 @3:30pm
Approval notification email: 08/14/2016 @3:51pm
GE card received: 08/20/2016

bcl00 Aug 26, 2016 9:31 am

The Boston office must have finally gotten more staffing. They have tons of available slots starting in October. I enrolled in May 2016, my interview appointment was January 2017 until today when I was able to snag October 15, 2016.

Plato90s Aug 26, 2016 8:56 pm


Originally Posted by bcl00 (Post 27122668)
The Boston office must have finally gotten more staffing. They have tons of available slots starting in October. I enrolled in May 2016, my interview appointment was January 2017 until today when I was able to snag October 15, 2016.

Very true - I just checked and grabbed an Oct 16th appointment. ^

I originally booked for Sep 30th but it would have required travel to JFK. An extra 2 weeks to skip the RT flight is well worth it.

suziemay Aug 27, 2016 1:50 pm

Was conditionally approved on August 21. At the time, earliest interview in the vicinity was Newark late October. A few days later, there were a few slots that opened up in September so I grabbed one. Two days ago, I snagged an interview slot for today (August 27) at JFK! Think I was extremely lucky :) Interview took less than 10 minutes, received email notification less than 15 minutes after that.

So seriously, keep checking back for interview slots opening up! The interview availability opens up to the first available appointment so I was checking a few times a day to try my luck.

dhuey Aug 31, 2016 12:19 am


Originally Posted by zoechow (Post 27083963)
SFO has opened new night time availability starting in Nov (most of that is gone) and continuing from there.

I saw on the local news recently that there has been much confusion about wee-hours interviews at SFO. Some time ago, they opened up slots for when pretty much everyone is sleeping. Unfortunately, many people thought 3:30 meant mid-afternoon. Nope -- military time. Adding to the confusion is how they weren't using the proper format for military time (should be 03:30, not 3:30 if we're in the early morning).

So, be clear about your interview time at SFO, folks.

rleroy Aug 31, 2016 12:34 pm

Accelerate your Global Entry Interview
 
If you're still waiting for an interview, I've created a service that can monitor the Global Entry website for you. When an earlier, open interview time appears, it will book automatically. This is a huge time saver since you don't have check the site daily. It pulled my interview in from May of 2017 to August of 2016. If you're willing to participate in a free early-adopter/testing program, please send me a direct email.

precheck Sep 1, 2016 4:14 am

Appointment Time Format
 

Originally Posted by dhuey (Post 27143994)
I saw on the local news recently that there has been much confusion about wee-hours interviews at SFO. Some time ago, they opened up slots for when pretty much everyone is sleeping. Unfortunately, many people thought 3:30 meant mid-afternoon. Nope -- military time. Adding to the confusion is how they weren't using the proper format for military time (should be 03:30, not 3:30 if we're in the early morning).

So, be clear about your interview time at SFO, folks.

When I picked an appointment time, the selection grid (for a calendar date) was in a 24 hour format. 15 minute intervals from left to right and hourly intervals from top to bottom. For instance the second line read: 0100 0115 0130 0145. Halfway down: 1200 1215 1230 1245.

dhuey Sep 1, 2016 9:51 am


Originally Posted by precheck (Post 27150039)
When I picked an appointment time, the selection grid (for a calendar date) was in a 24 hour format. 15 minute intervals from left to right and hourly intervals from top to bottom. For instance the second line read: 0100 0115 0130 0145. Halfway down: 1200 1215 1230 1245.

Thanks. Sounds like they changed it. This was on the local news 2-4 weeks ago.

1KChinito Sep 1, 2016 11:02 am


Originally Posted by dhuey (Post 27143994)
I saw on the local news recently that there has been much confusion about wee-hours interviews at SFO. Some time ago, they opened up slots for when pretty much everyone is sleeping. Unfortunately, many people thought 3:30 meant mid-afternoon. Nope -- military time. Adding to the confusion is how they weren't using the proper format for military time (should be 03:30, not 3:30 if we're in the early morning).

So, be clear about your interview time at SFO, folks.

Most people were not aware SFO interview office was open 24/7. Thus the confusion. People just assumed 3:00 meant 3 pm instead of 3 am even though 15:00 could also possibly be available.

slickrick11 Sep 2, 2016 3:05 pm

Just wanted to share a success/luck story. I applied through GOES on 8/20, got conditional approval on 8/26. Had plans to fly out of LAX on 9/1. Spammed reload the day before my scheduled departure and got an appointment on 9/1 but for after my scheduled departure time.

Asked the office if they could squeeze me in, and they did so! Approved an hour later.

I'm not located in the US, so this was a HUGE win for me.

dmunz Sep 4, 2016 11:51 am

What Happened to the Saturday Interviews at IAH?
 
Wife and son both got approved for GE within 8 days (yes, 8 days), I went to schedule them and got times on Saturday 9/3. We had a scheduling conflict with that day so I tried to rebook for the following Saturday. Nothing is there now and all the Saturdays look blocked out through October.

I really don't want to pull my son out of school for a weekday appointment so I'll keep checking but I thought I'd check to see if anyone has had success for at Saturday appointment at IAH.

Also, I'm confused about the 30-day timeframe. Do you have 30 days to book the appointment or must if be within 30 days for the letter? They were conditionally approved on the 28th of August. October 10th is a school holiday here in Texas so I did book them for that day. BUT, it is obviously more than 30 days from the letter date. (I'm also concerned as it is a Federal holiday - would they accept and then cancel appointments?)

TIA
DLM

MSPeconomist Sep 4, 2016 12:03 pm

IMO it's unlikely that appointments will be canceled.

Can you find an after school spot for your son?

Unless the rules have changed, which is unlikely, you must pick an appointment within thirty days, but the actual appointment, including any reschedulings can take place whenever.

dmunz Sep 4, 2016 12:06 pm


Originally Posted by MSPeconomist (Post 27164495)
IMO it's unlikely that appointments will be canceled.

Can you find an after school spot for your son?

Unless the rules have changed, which is unlikely, you must pick an appointment within thirty days, but the actual appointment, including any reschedulings can take place whenever.

Thought about after school but the latest they show is 4pm and we have to go through Houston so traffic makes that pretty much impossible. I'll keep checking for Saturday.

FWIW
DLM

flyerCO Sep 4, 2016 9:26 pm


Originally Posted by dmunz (Post 27164449)
Wife and son both got approved for GE within 8 days (yes, 8 days), I went to schedule them and got times on Saturday 9/3. We had a scheduling conflict with that day so I tried to rebook for the following Saturday. Nothing is there now and all the Saturdays look blocked out through October.

I really don't want to pull my son out of school for a weekday appointment so I'll keep checking but I thought I'd check to see if anyone has had success for at Saturday appointment at IAH.

Also, I'm confused about the 30-day timeframe. Do you have 30 days to book the appointment or must if be within 30 days for the letter? They were conditionally approved on the 28th of August. October 10th is a school holiday here in Texas so I did book them for that day. BUT, it is obviously more than 30 days from the letter date. (I'm also concerned as it is a Federal holiday - would they accept and then cancel appointments?)

TIA
DLM

Immigration and Customs don't get days off for holidays. People travel on holidays, thus they still have to be there at the airport. If it was a location in an office building then you might have an issue, but airports are staffed everyday. Also for IAH don't you need to be flying that day to get access? If I remember the office for GE is inside security by the E Terminal United Club. I know when I signed up and picked an appointment at IAH, it was noted that you must be traveling to get access to it. It's why IAH always had better availibilty for booking since you could only get an appointment on a day you were traveling at IAH.

amybd Sep 4, 2016 10:40 pm

Has anyone ever tried to arrange an appointment trade - try to reschedule the appointments in synchrony so you manage to swap times?

I have one for LAX this Friday 9/9 at 245 and can't make that time (will be on a plane heading there, but won't land until 5pm)

I realize you run the risk of somebody else looking at the same time and snagging the slot of whoever cancels first, but since I know I can't make my appointment, I'd be willing to risk it for a slot some time in the next month or so that I knew I could use.

dmunz Sep 5, 2016 8:03 am


Originally Posted by flyerCO (Post 27166164)
Immigration and Customs don't get days off for holidays. People travel on holidays, thus they still have to be there at the airport. If it was a location in an office building then you might have an issue, but airports are staffed everyday. Also for IAH don't you need to be flying that day to get access? If I remember the office for GE is inside security by the E Terminal United Club. I know when I signed up and picked an appointment at IAH, it was noted that you must be traveling to get access to it. It's why IAH always had better availibilty for booking since you could only get an appointment on a day you were traveling at IAH.

Thanks for the info on holidays. Makes sense, I just though the GE process was extra service so it might end up closed. There are actually two GE service areas at IAH. One is inside security but the original one is down in the international arrivals area where people meet passengers. (They have both listed in the drop-down for appointments.) It would be nice if they had one at Hobby too now that it is international.

FWIW
DLM

dmunz Sep 6, 2016 7:07 am


Originally Posted by dmunz (Post 27164449)
Wife and son both got approved for GE within 8 days (yes, 8 days), I went to schedule them and got times on Saturday 9/3. We had a scheduling conflict with that day so I tried to rebook for the following Saturday. Nothing is there now and all the Saturdays look blocked out through October.

I really don't want to pull my son out of school for a weekday appointment so I'll keep checking but I thought I'd check to see if anyone has had success for at Saturday appointment at IAH.

<snip>

TIA
DLM

All better now - weekend appointments are back open at IAH. Kind of interesting that they were blocked over the weekend (while mid-week appointments were showing available.)

FWIW
DLM

peony11 Sep 6, 2016 9:21 am

Update:
Applied 7/6
Conditionally approved 7/19
First apt. avail in Boston Logan was March 2017. I refreshed thousands of times for about 2 weeks and got a 9/3 apt. I could have gotten earlier, but my schedule didn't work. I found that open appts were gone in 1-2 mins or quicker. So, others are doing the same thing. I got a late September apt for my spouse.

pnsnkr Sep 7, 2016 2:20 pm

AUS availability
 
Both wife and I applied together. When we looked for availability on Sep 2nd, there were no appointments available at all. I've been constantly monitoring availability throughout the weekend. A couple of slots opened up, one in November and one on Sep 10th. I grabbed them but still kept looking. Finally, a whole bunch of slots opened up for Sep 7th on the day before and I was able to pick the same timeslot for both of us.

During the interview, the officer mentioned that he'd opened up quite a few slots for the next few days. Apparently, they were all taken up already. He hinted that they may open up more slots since the demand is very high.

If you are based in AUS or are looking for appointments there, don't give up yet. Keep checking for slots to open up.

paperwastage Sep 9, 2016 8:24 am

NYC region

looking for the first time today, first available one was
EWR 11/5

1 hour later, I see
EWR 10/24

2 hours later, I see
JFK 9/28, 9/18 and 9/14

interesting...

1KChinito Sep 9, 2016 9:32 am


Originally Posted by paperwastage (Post 27187705)
NYC region

looking for the first time today, first available one was
EWR 11/5

1 hour later, I see
EWR 10/24

2 hours later, I see
JFK 9/28, 9/18 and 9/14

interesting...

If you keep checking diligently, you may find something in the next 24 hours.

TonyLuke Sep 10, 2016 7:12 am

Has anyone ever seen a US Customs House cancellation opening? I see JFK all the time, comes and goes very quickly, but constantly. Never seen activity at the US Customs House.

mandabear Sep 10, 2016 9:40 pm

I helped my BF with his Global Entry application. The current appointment dates for SFO are now in 3/2017.

Data points:
Applied: 8/26/2016
Conditional approval 9/5/2016
Original interview date: 2/24/2017 in SFO.

I kept checking (frequently) daily and was able to move up his appointment: 1/7/2017 -> 12/27/2016 -> 12/24/2016 -> 9/14/2016!!!

mandabear Sep 15, 2016 12:26 am

FYI - apparently, there was a computer/network issue last night and those with appointments at SFO were told to come back today (and put on some waiting list?). The wait list was not clearly communicated to the staff today. More agents/supervisors were called in to help get through the backlog from yesterday and those with appointments today. The agents were able to squeeze some of those from last night in with those who did have appointments.

BF waited 30 minutes after his time slot to be called in. Interview took about 5 minutes.

busyizzy Sep 24, 2016 4:10 pm

FYI, SFO just opened up a bunch of interview slots for late October! Grab them quick!!

thewelts Sep 25, 2016 6:18 pm

7 + month wait at PDX!
 
I was just approved for a Global Entry interview (9/24/2016). The first available interview slot is in early May 2017 - over 7 months.

That is INSANE!

Any advice?
I hope to try a walk-in

Need Sep 26, 2016 8:34 am

First available LAX interview is April 2017! :p I will check everyday and hope there will be cancellations...

1KChinito Sep 26, 2016 10:06 am


Originally Posted by thewelts (Post 27264652)
I was conditionally approved on September 24, 2016. The first appointment at PDX (Portland, Oregon) is on May 2, 2017 - over 7 months. This is outrageous!!!
Any advice?

Do a new search every five minutes. Most likely in 48 hours you will find something more acceptable. Best time to check is when your local office is open.

If you are traveling somewhere in the near future, check that area's availability.

Let us know what you end up with.

thewelts Sep 26, 2016 1:37 pm

Update
 

Originally Posted by thewelts (Post 27264640)
I was approved for an interview on September 24, 2016. The first interview slot at PDX is currently May 3, 2017 - over 7 months from now... INSANITY!

Any success with walk-ins at PDX?
Cancellations?

This morning a September interview opened up (4 days from today). I'm thrilled, but it is pointless if the other 3 members of my family can't get appointments until May.

I guess I will continue to compulsively check for cancellations and new openings.

1KChinito Sep 26, 2016 1:57 pm


Originally Posted by thewelts (Post 27266386)
This morning a September interview opened up (4 days from today). I'm thrilled, but it is pointless if the other 3 members of my family can't get appointments until May.

I guess I will continue to compulsively check for cancellations and new openings.

You can try your luck at your interview slot. Have three other members go with you with their documentation. Ask officer nicely and see if s/he would take them. Worse case s/he says no. You have nothing to lose and everything to gain. Good luck and let us know your result.

Pulley Sep 30, 2016 5:18 am

CLT has times available on 10/05, 10/12 & 10/19.

newmex Sep 30, 2016 9:46 am


Originally Posted by pnsnkr (Post 27179276)
Both wife and I applied together. When we looked for availability on Sep 2nd, there were no appointments available at all. I've been constantly monitoring availability throughout the weekend. A couple of slots opened up, one in November and one on Sep 10th. I grabbed them but still kept looking. Finally, a whole bunch of slots opened up for Sep 7th on the day before and I was able to pick the same timeslot for both of us.

During the interview, the officer mentioned that he'd opened up quite a few slots for the next few days. Apparently, they were all taken up already. He hinted that they may open up more slots since the demand is very high.

If you are based in AUS or are looking for appointments there, don't give up yet. Keep checking for slots to open up.

I tried over the weekend and didn't get anything, San Antonio were open in December but then got one for early October. Then got one in mid October for Austin and 2 days later for early October.

Don't give up, just keep trying.

Need Oct 3, 2016 9:20 pm

As of tonight, both LAX and Long Beach center are fully booked 6 months out. You can't make any appointment unless someone cancels.

javabytes Oct 4, 2016 1:41 pm

ORD appointment available Thursday 10/6 @ 2:45 PM.

(ETA: Gone)

1KChinito Oct 4, 2016 1:58 pm


Originally Posted by javabytes (Post 27302575)
ORD appointment available Thursday 10/6 @ 2:45 PM.

(ETA: Gone)

Global Entry appointments come and go very quickly. It is easy to say nothing is available until mid 2017. By doing a new search every 5 minutes when your GE office is open, it is very likely an appointment will be available and acceptable in 48 hours or less.


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