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NEXUS First Time Applications Information and Processing Timelines

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Old Mar 6, 2017, 1:27 pm
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CBSA published NEXUS processing times to get to conditional approval can be found here. The most recently published processing time is below, along with a short history of recent official published times. A longer history of published wait times is here, via the Internet Archive Wayback machine. Please post your personal experiences below in the thread. All posts are appreciated. Thank you/Merci!

5 business days as of 2020-04-29
30 business days as of 2020-02-17
39 business days as of 2019-10-07
40 business days as of 2019-08-28
25 business days as of 2019-04-11


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NEXUS First Time Applications Information and Processing Timelines

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Old Jan 3, 2019 | 10:32 am
  #1666  
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[MENTION=179301]skemsley[/MENTION], sorry am still living in the past! Yes, it's been more than 90 days now and we are still waiting on conditional approval.
I guess i will reach out to them via email and see. I am actually applying after GE. I had to email them and the next day it got approved!

Let's try it here as well

*I just called 1-877-227-5511 stated on a message I got after I submitted status check request on TTP website and it played a recorded message that, "Due to lapse of appropriation our CBP center is closed. Hello we are closed!".

I also noticed that the Canadian website is showing a wait time of 39 days now for Nexus, I think I saw 35 earlier.

I guess we need to wait a bit longer. Did anyone else have their application approved during this shutdown?

Last edited by gulrajb; Jan 3, 2019 at 10:52 am Reason: Additional information
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Old Jan 3, 2019 | 11:52 am
  #1667  
 
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[MENTION=905371]gulrajb[/MENTION] What email address do you have to check on this, is it with Canadian border services or US? I assumed that the US government shutdown is causing a lot of the problems here, the Canadian wait times may not account for any work stoppages for the US part of the approval.
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Old Jan 3, 2019 | 11:54 am
  #1668  
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Hi,

I contacted the US side.
By email, I mean this page which emails them:

help.cbp.gov/app/ask
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Old Jan 3, 2019 | 1:01 pm
  #1669  
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Quick update:

US CBP responded pretty quickly and basically told me to wait for 3-5 months.

They referred to the following page:

https://help.cbp.gov/app/answers/detail/a_id/1332
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Old Jan 4, 2019 | 6:24 am
  #1670  
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Applied November 20th, still waiting for conditional approval. Canadian here.
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Old Jan 5, 2019 | 9:32 am
  #1671  
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Originally Posted by wrldtrav2013
Applied November 20th, still waiting for conditional approval. Canadian here.

The Canadian website says that their side is not impacted by shutdown, ofcourse, so they are asking people to come to interview as planned but will have to reschedule interview for US officers at a later time to complete the process. For some people it might give them an additional opportunity to visit Canada and for some it might be irritating lol.

Link:
https://www.cbsa-asfc.gc.ca/prog/nexus/menu-eng.html
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Old Jan 6, 2019 | 7:32 am
  #1672  
 
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This only works if you're already conditionally approved, which is what most of us seem to be waiting for. Since the conditional approval has to pass through both governments, that's likely at a standstill until the shutdown is over.

Originally Posted by gulrajb

The Canadian website says that their side is not impacted by shutdown, ofcourse, so they are asking people to come to interview as planned
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Old Jan 8, 2019 | 2:07 pm
  #1673  
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Originally Posted by skemsley
This only works if you're already conditionally approved, which is what most of us seem to be waiting for. Since the conditional approval has to pass through both governments, that's likely at a standstill until the shutdown is over.
Mine still is "Pending Review" after about 2 1/2 months. My understanding is it's in the hands of the Canadian authorities as I have Global Entry already.
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Old Jan 9, 2019 | 12:42 pm
  #1674  
 
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I applied on 11/29 and my status just changed to 'Conditionally Approved' today (1/9) so it appears that even with the shutdown they are still processing applications.
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Old Jan 9, 2019 | 2:00 pm
  #1675  
 
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Applied on 10/29 and still waiting.

Thanks [MENTION=913313]jadore714[/MENTION], that gives me hope.

Mine might be delayed maybe because I travelled to 3 non-NAFTA countries in 2018.
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Old Jan 12, 2019 | 5:02 am
  #1676  
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Applied in July, payment taken in early September. Not a peep since then. I applied via paper (which I am regretting).
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Old Jan 12, 2019 | 12:21 pm
  #1677  
 
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Originally Posted by Sintaku
Applied in July, payment taken in early September. Not a peep since then. I applied via paper (which I am regretting).
If you applied on paper, the onus is on yourself to contact them and find the status.
They don't automatically call you when it's ready.
Some people who applied by paper were conditionally approved for 1-2 months before they phoned in and found out about it.
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Old Jan 13, 2019 | 7:24 am
  #1678  
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Originally Posted by Montoya080
If you applied on paper, the onus is on yourself to contact them and find the status.
They don't automatically call you when it's ready.
Some people who applied by paper were conditionally approved for 1-2 months before they phoned in and found out about it.
They don't send a letter saying I should schedule an interview? Seems like a flawed system. According to the CBSA it says I should get a letter: https://www.cbsa-asfc.gc.ca/prog/nex...apier-eng.html

Well, I am getting in touch anyway. Hopefully, things will move.
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Old Jan 13, 2019 | 8:51 am
  #1679  
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Exclamation Moderator's Note: Topic Drift

Folks,

While some natural deviation is obviously OK, please let's keep the focus of this discussion on NEXUS first time applications processing timelines.

If you wish to further discuss issues with NEXUS paper applications, please do so in The NEXUS Information Thread.

Thank you,

TWA884
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Old Jan 13, 2019 | 9:22 am
  #1680  
 
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Originally Posted by Sintaku
They don't send a letter saying I should schedule an interview? Seems like a flawed system. According to the CBSA it says I should get a letter: https://www.cbsa-asfc.gc.ca/prog/nex...apier-eng.html

Well, I am getting in touch anyway. Hopefully, things will move.
Regarding the time it takes to find out if you're conditionally approved, you'll see in this thread that some people who did the paper application only found out about it by calling in.
I was wrong to say that they don't send a letter, as some people did receive a letter. But you should call in.

<deleted by moderator>
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Last edited by TWA884; Jan 13, 2019 at 9:33 am Reason: Opinion/commentary better left for the Policy Debate Forum
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