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-   -   Global Entry Renewal Information and Processing Timelines (https://www.flyertalk.com/forum/trusted-travelers/1426118-global-entry-renewal-information-processing-timelines.html)

McGoogles Jan 8, 2020 9:07 pm

I also applied on June 25th and received my conditional approval today. Now onto the hard part of finding a time to complete the interview. SEA isn't even scheduling interviews at this time...

dgcpaphd Jan 8, 2020 9:38 pm


Originally Posted by McGoogles (Post 31926726)

I also applied on June 25th and received my conditional approval today. Now onto the hard part of finding a time to complete the interview. SEA isn't even scheduling interviews at this time...

Congratulations on your being approved the same day as I and having applied on the same day as I back on June 25.

Rather than your taking time to find an open appointment have you considered "appointment on arrival"

Just a thought in case you were not aware of the possibility.

McGoogles Jan 8, 2020 10:00 pm

dgcpaphd, thank you for the suggestion. Unfortunately, I only have one international trip planned in the next 6 months and that has a short connection time between MSP and SEA (coming from LHR). I wish I could do the appointment on arrival at my final destination! If I can squeeze it in at MSP I will but, in case that doesn't work, I should find an interview slot somewhere I'm traveling in US if I can work out timing.

kaku_jinbutsu Jan 8, 2020 10:18 pm

In my case, I applied for renewal on October 1 and was conditionally approved on December 25, so total processing time was a little less than three months. Who knew the federal government worked on Christmas?! I'm going to try to do my interview via enrollment on arrival during an upcoming entry into the US at LAX in February. Keeping my fingers crossed...

mctaste Jan 8, 2020 11:51 pm

july 3 app here.

congrats to the june peeps!

mgalisa Jan 9, 2020 8:47 pm


Originally Posted by mgalisa (Post 31925492)
June 26 as well here, still pending.

Finally, 197 days later, approved, no interview.

TravelinSperry Jan 9, 2020 9:11 pm

I applied for renewal on Jan 7. Today, on Jan 9 I was given conditional approval and required to go to have an interview (to complete the process). Ugh. Last renewal I was accepted without interview. Oh well.

dgcpaphd Jan 9, 2020 9:39 pm


Originally Posted by TravelinSperry (Post 31931284)

I applied for renewal on Jan 7. Today, on Jan 9 I was given conditional approval and required to go to have an interview (to complete the process). Ugh. Last renewal I was accepted without an interview. Oh well.

You are a lucky person in that it was only two days from the time you submitted your renewal application until you received conditional approval.

Your fast approval lends credibility to what a Global Entry agent told me about a Global Entry obscure "queue" process that determines the speed of an applicant's application processing.

In short, there is no way for us to know what causes a delay in processing without knowing how the "queue" functions and that information is not public.

In an earlier thread, I reported talking with an agent at Global Entry in Washington, D. C. who informed me of the "queue" and that some applications have been waiting eight months since applying.

Congratulations on such a speedy and lucky renewal process.

fishy21 Jan 10, 2020 10:35 am


Originally Posted by fishy21 (Post 31924641)
Congrats! I'll be happy to takeover your spot. I applied June 26 as well, still pending review. Expires this month.


Approved today, no interview.

Congrats to us June renewals.

mctaste Jan 10, 2020 12:20 pm


Originally Posted by fishy21 (Post 31933471)
Approved today, no interview.

Congrats to us June renewals.

I am starting to get optimistic that I will get renewed before my trip to oz next month...

aerokitty Jan 10, 2020 6:07 pm


Originally Posted by mctaste (Post 31933957)
I am starting to get optimistic that I will get renewed before my trip to oz next month...

Yes, it seems that the "long queue" is getting to the end of June 2019. If this holds, I have about 10 days left :-) Meanwhile, another week has gone by and nada -- now beyond 6 months...

mctaste Jan 10, 2020 11:30 pm

This is interesting: https://maloney.house.gov/sites/malo...plications.pdf

Essentially, super long renewals appear to be due to a technical error, and it gives instructions for resubmitting.

If end of June renewal applications weren’t beginning to go through, I might try that...

aceman Jan 12, 2020 3:49 am


Originally Posted by mctaste (Post 31935758)
This is interesting: https://maloney.house.gov/sites/malo...plications.pdf

Essentially, super long renewals appear to be due to a technical error, and it gives instructions for resubmitting.

If end of June renewal applications weren’t beginning to go through, I might try that...

Link doesnt work for me?

I'm at 91 days currently, uk passport.

Previously it didnt say anything about a grace period on my page, but now it does thankfully


Due to a significant increase in application volume, we are extending the grace period from 6 months to 1 year for any submitted renewal application. This means you will continue to receive full benefits for 1 year while U.S. Customs and Border Protection is finalizing your renewal application.
So can't say I'm that worried.

Hopefully the TSA precheck is extended with it

joshwex90 Jan 12, 2020 4:06 am


Originally Posted by mctaste (Post 31935758)
This is interesting: https://maloney.house.gov/sites/malo...plications.pdf

Essentially, super long renewals appear to be due to a technical error, and it gives instructions for resubmitting.

If end of June renewal applications weren’t beginning to go through, I might try that...

Page won't load. What does it say is the process for re-submitting, and what does it consider "super long?"

mctaste Jan 12, 2020 8:22 am

Odd, still works here. Text of the linked pdf, from the office of a US Congress member:


Update on Trusted Traveler Program & Global Entry Renewal Applications
U.S. Customs and Border Protection (CBP) has informed my office that renewal applications of all Trusted Traveler Programs, including Global Entry are experiencing significant delays due to current demand. However, if you file your renewal application prior to your expiration date, your active membership status will be extended for 6 months to allow for application processing. This will allow you to continue to maintain your Trusted Traveler Program privileges as normal throughout your application process.
If you are having trouble submitting your Global Entry renewal application, please follow carefully the steps below. If the issue persists after this do not hesitate to reach out to my office.
The problem you are experiencing with renewal applications may be because the expired document information saved in your account from a previous Trusted Traveler Programs application is transmitted with your application. This prevents the application from being approved. U.S. Customs and Border Protection is aware of this issue and working diligently to resolve the issue and has developed a workaround. As a temporary workaround, follow the steps below to cancel and successfully refile an application to avoid this error:
1. Log into your account on a laptop or computer instead of a mobile device to simplify the process.
2. When first logging in to the account, below the button that says, “Continue Application” will be another button that says, “Cancel Application.” You must then click “Cancel Application” and confirm your intent to cancel when prompted.
3. If the passport on your account is expired, open your account page and click the “Edit Documents” button on the right side of the page. You must enter the details for a new passport in your account prior to applying for a new application.
4. On the edit document page, the new documents can be entered and/or the necessary changes can be made to your documents.
5. When entering the information into the passport fields, your name should match how it appears on your passport EXACTLY, not necessarily how it is shown on your TPP page.
6. After updating your passport information, you must procced to click “Renew Application” on the existing or expired membership and file a new application for your desired Trusted Traveler Program.



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