Sep 7, 2015, 8:03 pm
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:
Archived: Global Entry Renewal [2013-2018]
Global Entry Reapplication / Renewal (required every 5 years)
Archived: Global Entry Renewal [2013-2018]
Global Entry Reapplication / Renewal (required every 5 years)
You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.
You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.
The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________
Important:
1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.
Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.
2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.
Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).
Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.
After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.
Extension of current Global Entry:
If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.
Decisions on your application:
1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.
2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.
3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.
If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.
Notification of Conditional Approval:
Global Entry
Aug 28, 2015
WILLISTON, VT
PO BOX 946
Williston, VT 05495
US
JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US
Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":
We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.
In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.
You must bring the following original documents with you to the enrollment center:
Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.
Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.
Respectfully,
(unsigned)
Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection
Note: names and numbers used herein are fictitious
Global Entry
Aug 28, 2015
WILLISTON, VT
PO BOX 946
Williston, VT 05495
US
JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US
Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":
We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.
In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.
You must bring the following original documents with you to the enrollment center:
- A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
- A permanent resident card (if applicable);
- Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.
Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.
Respectfully,
(unsigned)
Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection
Note: names and numbers used herein are fictitious
If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.
The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.
[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.
If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.
Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.
You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.
Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.
If your reapplication is approved, you will generally be notified quickly.
Your Global Entry Program Number / TT# and your PASSID will not change.
Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)
Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste
Global Entry Renewal Information and Processing Timelines
Oct 20, 2019, 2:49 pm
#856
Join Date: Jul 2009
Location: SEA
Posts: 2,556
The official FAQ says 6 months
see: https://www.flyertalk.com/forum/31397574-post1554.html
Oct 22, 2019, 4:55 am
#857
Join Date: May 2011
Location: San Antonio, TX
Programs: AA EXP, DL Silver, Global Entry
Posts: 1,863
149 Days
Finally! Mrs K and I received emails overnight telling us we were Conditionally Approved. Since both emails were time stamped at 12:25 AM that technically makes our wait time 149 days. Unfortunately we didn’t get full approval so will have to schedule interviews. A quick check this morning shows nothing available at SAT. We have no International travel scheduled so we’ll have to keep checking until we catch appointments.
UPDATE: Once I woke up enough and had the requisite amount of coffee I was able to schedule appointments at SAT. Interestedly when I looked earlier this morning there were no appointments available at SAT and we actually discussed a little road trip to Laredo, Texas just to get this all done and over with. Mrs K checked her work calendar and we decided to have me get two appointments. Logged back into TTP and all of a sudden SAT had several days open. We stuck with our previously discussed November 8 date as Mrs K is off that day and we can do it all in one trip albeit a short 15 minute drive. There is “light at the end of the tunnel” on what will be a five month renewal process.
UPDATE: Once I woke up enough and had the requisite amount of coffee I was able to schedule appointments at SAT. Interestedly when I looked earlier this morning there were no appointments available at SAT and we actually discussed a little road trip to Laredo, Texas just to get this all done and over with. Mrs K checked her work calendar and we decided to have me get two appointments. Logged back into TTP and all of a sudden SAT had several days open. We stuck with our previously discussed November 8 date as Mrs K is off that day and we can do it all in one trip albeit a short 15 minute drive. There is “light at the end of the tunnel” on what will be a five month renewal process.
Last edited by Randyk47; Oct 22, 2019 at 7:30 am
Oct 22, 2019, 8:58 am
#858
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,642
Interesting. The official FAQ says 6 months ("If you submit a renewal application before your membership expires, you will be able to continue to use benefits up to 6 months after your membership expiration date").
Global Entry expiration dates extended due to backlog
Because of an ongoing backlog in renewal applications from members of Customs & Border Protection's Global Entry trusted traveler program, the agency is now letting members keep their program benefits for 12 months after their membership expiration date instead of the previous six-month limit.
Faced with a large number of renewal applications for the five-year memberships and hobbled by unforeseen bureaucratic difficulties, the agency has made the extension of benefits available, but only to members who have applied for renewal before their expiration date.
***
There could be some confusion about the extension of Global Entry privileges because some pages within the CBP trusted traveler program website still say that benefits are only available for six months after the expiration date for renewal applicants.
The spokesperson said the extension of benefits to 12 months is effective for Global Entry participants whose memberships expired from April of this year onward, provided they applied for renewal before their expiration date. Membership cards will remain valid and usable during that 12-month period.
***
Faced with a large number of renewal applications for the five-year memberships and hobbled by unforeseen bureaucratic difficulties, the agency has made the extension of benefits available, but only to members who have applied for renewal before their expiration date.
***
There could be some confusion about the extension of Global Entry privileges because some pages within the CBP trusted traveler program website still say that benefits are only available for six months after the expiration date for renewal applicants.
The spokesperson said the extension of benefits to 12 months is effective for Global Entry participants whose memberships expired from April of this year onward, provided they applied for renewal before their expiration date. Membership cards will remain valid and usable during that 12-month period.
***
Oct 22, 2019, 9:28 am
#859
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
For those whose GE renewal applications were or are conditionally approved and turn into a final approval after an “interview”, note that it is possible that you may still receive an additional email about using enrollment on arrival or scheduling an interview even after the change in status from conditional approval and its related email were sent out. It’s nothing to worry about.
Some GE members whose renewal applications are in conditionally approved status, the purpose of needing an “interview” may be to update the biometrics on file and have an updated photo on the GE cards. In such situations, there may not even be a single question asked of those in such situations.
Some GE members whose renewal applications are in conditionally approved status, the purpose of needing an “interview” may be to update the biometrics on file and have an updated photo on the GE cards. In such situations, there may not even be a single question asked of those in such situations.
Oct 23, 2019, 1:36 am
#860
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,939
Renewal application submitted Oct 18th afternoon. Email notification of conditional approval was sent about an hour ago. I have a couple EOA-eligible trips coming up so will try to get it done that way I guess.
Oct 23, 2019, 6:05 am
#861
Join Date: Feb 2001
Location: London
Programs: AA EXP, SPG Plt
Posts: 2,607
For those whose GE renewal applications were or are conditionally approved and turn into a final approval after an “interview”, note that it is possible that you may still receive an additional email about using enrollment on arrival or scheduling an interview even after the change in status from conditional approval and its related email were sent out. It’s nothing to worry about.
Some GE members whose renewal applications are in conditionally approved status, the purpose of needing an “interview” may be to update the biometrics on file and have an updated photo on the GE cards. In such situations, there may not even be a single question asked of those in such situations.
Some GE members whose renewal applications are in conditionally approved status, the purpose of needing an “interview” may be to update the biometrics on file and have an updated photo on the GE cards. In such situations, there may not even be a single question asked of those in such situations.
144 days from application to renewal. This is my second renewal having signed up the day it was announced originally.
Fortunately I was in air coming for my last trip of year so maybe 3 hours between email and interview on arrival.
Had to do all new biometrics. Also had a ton of questions about an arrest 15 years ago. Prior interviews were never this much of a hassle. There was a moment where I expected he'd demand more documents but in end he seemed to clear it once fingerprints came back clean. So seems like for second renewals a biometric and photo update is needed.
Oct 23, 2019, 2:14 pm
#862
Join Date: Oct 2013
Location: Washington, DC area
Posts: 19
I recently received my second Global Entry card after 5 years of heavy usage as I travel by air and abroad a lot.
Once you receive the actual card in the mail, the notice that comes with it emphasizes that you then have to go online to activate it.
The flyer I received gave a web address that is expired (https://ttp.dhs.gov), and I was redirected to the cpg.gov site that has replaced the previous site that they still display on the instructions sent out.
Fine--that's the site I used to re-apply in the first place. I had noted down my login and password information, and got in with no problem.
However, after nearly an hour of trying to find out how to activate my new card, I experienced the following:
--There is no clear option on the site for new card activation that I could find;
--The "Ask us a question" link on the site was inactive;
--The "Call Us" telephone number did not answer (no ring, much less a pickup).
Can anyone advise?
Once you receive the actual card in the mail, the notice that comes with it emphasizes that you then have to go online to activate it.
The flyer I received gave a web address that is expired (https://ttp.dhs.gov), and I was redirected to the cpg.gov site that has replaced the previous site that they still display on the instructions sent out.
Fine--that's the site I used to re-apply in the first place. I had noted down my login and password information, and got in with no problem.
However, after nearly an hour of trying to find out how to activate my new card, I experienced the following:
--There is no clear option on the site for new card activation that I could find;
--The "Ask us a question" link on the site was inactive;
--The "Call Us" telephone number did not answer (no ring, much less a pickup).
Can anyone advise?
Last edited by DCFlyerguy; Oct 23, 2019 at 3:08 pm Reason: Question moved to another thread.
Oct 23, 2019, 2:44 pm
#863
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,046
I recently received my second Global Entry card after 5 years of heavy usage as I travel by air and abroad a lot.
So I am dealing with a renewal, not a first-time application, but my question here applies to anyone I think:
Once you receive the actual card in the mail, the notice that comes with it emphasizes that you then have to go online to activate it.
The flyer I received gave a web address that is expired (https://ttp.dhs.gov), and I was redirected to the cpg.gov site that has replaced the previous site that they still display on the instructions sent out.
Fine--that's the site I used to re-apply in the first place. I had noted down my login and password information, and got in with no problem.
However, after nearly an hour of trying to find out how to activate my new card, I experienced the following:
--There is no clear option on the site for new card activation that I could find;
--The "Ask us a question" link on the site was inactive;
--The "Call Us" telephone number did not answer (no ring, much less a pickup).
Can anyone advise?
So I am dealing with a renewal, not a first-time application, but my question here applies to anyone I think:
Once you receive the actual card in the mail, the notice that comes with it emphasizes that you then have to go online to activate it.
The flyer I received gave a web address that is expired (https://ttp.dhs.gov), and I was redirected to the cpg.gov site that has replaced the previous site that they still display on the instructions sent out.
Fine--that's the site I used to re-apply in the first place. I had noted down my login and password information, and got in with no problem.
However, after nearly an hour of trying to find out how to activate my new card, I experienced the following:
--There is no clear option on the site for new card activation that I could find;
--The "Ask us a question" link on the site was inactive;
--The "Call Us" telephone number did not answer (no ring, much less a pickup).
Can anyone advise?
Oct 23, 2019, 3:12 pm
#864
Join Date: Oct 2013
Location: Washington, DC area
Posts: 19
Thank you, flyerCO.
I was not able to get to the page with the activation button before--maybe I did something wrong--not sure. But with your guidance it worked and I could activate the card easily.
DCFlyerguy
I was not able to get to the page with the activation button before--maybe I did something wrong--not sure. But with your guidance it worked and I could activate the card easily.
DCFlyerguy
Oct 23, 2019, 5:01 pm
#865
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Oct 24, 2019, 2:55 pm
#867
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,642
I will go ahead and merge your question into the thread where this issue has been discussed.
TWA884
Travel sAfety/Security co-moderator
Oct 25, 2019, 11:27 am
#869
Join Date: Jul 2019
Programs: GE
Posts: 46
Question:
Has anyone who is still Pending Review AND past their expiration date noticed if their TSA-Pre benefits are also being extended?
My expiry is coming up soon, and still crickets...
Thanks.
(Pending Review Day 135, hubby & daughter both received new cards in 7 days, no interview)
Has anyone who is still Pending Review AND past their expiration date noticed if their TSA-Pre benefits are also being extended?
My expiry is coming up soon, and still crickets...
Thanks.
(Pending Review Day 135, hubby & daughter both received new cards in 7 days, no interview)