Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:
Archived: Global Entry Renewal [2013-2018]
Global Entry Reapplication / Renewal (required every 5 years)
Archived: Global Entry Renewal [2013-2018]
Global Entry Reapplication / Renewal (required every 5 years)
You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.
You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.
The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________
Important:
1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.
Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.
2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.
Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).
Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.
After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.
Extension of current Global Entry:
If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.
Decisions on your application:
1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.
2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.
3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.
If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.
Notification of Conditional Approval:
Global Entry
Aug 28, 2015
WILLISTON, VT
PO BOX 946
Williston, VT 05495
US
JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US
Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":
We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.
In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.
You must bring the following original documents with you to the enrollment center:
Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.
Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.
Respectfully,
(unsigned)
Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection
Note: names and numbers used herein are fictitious
Global Entry
Aug 28, 2015
WILLISTON, VT
PO BOX 946
Williston, VT 05495
US
JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US
Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":
We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.
In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.
You must bring the following original documents with you to the enrollment center:
- A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
- A permanent resident card (if applicable);
- Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.
Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.
Respectfully,
(unsigned)
Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection
Note: names and numbers used herein are fictitious
If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.
The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.
[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.
If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.
Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.
You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.
Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.
If your reapplication is approved, you will generally be notified quickly.
Your Global Entry Program Number / TT# and your PASSID will not change.
Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)
Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste
Global Entry Renewal Information and Processing Timelines
#1006
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,634
#1007
Join Date: Apr 2008
Posts: 2,358
After 11 weeks you can call the customer service #- they will escalate to try and find out what is causing the delay. (877) 227-5511 and follow the prompts. If you can call very early in the day there is a good chance your phone wait will not be long. Have your application ID# and your current Global Entry TT# handy.
In our case, my husband was approved in 7 days, for me it took 10 weeks and 6 days- we have identical travel histories. We also did not have to re-interview.
I called the number you listed in your post (877-227-5511).
The number takes you to an automated answering device that says to enter "1" for English.
After entering 1, the recording lists various options, one of which is for Global Entry information.
I clicked on the Global Entry option. Then, after several seconds, the phone promptly hung up.
I repeated this process many times but each time the phone disconnected after I clicked on the Global Entry option. I tried this from several different phones.
It is now 171 days since I applied and paid the renewal fee. That is almost six months since I applied for renewal.
It is my second renewal.
Is there no way to reach anyone who can process my renewal?
Following the instructions on the Global Entry website merely takes you around in circles.
#1008
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,439
Please be aware - many people who applied around the time you applied for renewal are just now receiving their notifications from CBP. You should expect an update on your renewal application in the next few days.
#1009
Join Date: Apr 2008
Posts: 2,358
I have no basis to expect any update on my application in the next few days given the history of this entire thread.
Considering the program is called "Trusted Traveler Program" the fact that renewals take many months (in some cases) and only a few days in other cases, one must wonder about the process when such a simple renewal goes unprocessed without any logical way to check on the status of the renewal.
If you go to the Global Entry site, you will see links that say you can find an answer at such and such a link (provided), but when you click on the link, it takes you back in circles to the place you started.
It is a similar situation with the phone number we were given to reach CBP so we can check why there is a delay for a renewal. Even that phone number does not work in that it answers then hangs up on you when you respond to selecting options given by the recorded voice.
I must admit, I am totally baffled by this method our government uses to process renewals of the Global Entry program.
#1011
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,634
Moderator's Note
Once again, it is time for the periodic reminder:
Folks,
The Trusted Travelers forum is informational. Members come here in search of data points and practical advice about applying for and using the various Trusted Travelers programs.
This thread is for keeping track of processing timelines of Global Entry renewal applications.
Please limit your postings here to seeking and providing practical information, and sharing news, experiences and data points about approval timelines of Global Entry renewal applications.
While some limited natural deviation from the topic is obviously acceptable, please let's keep the focus of this thread on reporting approval times.
Complaints, commentaries, opinions, and rants about about government bureaucracy and speculations as to why some applicants experience longer waits for the conditional and/or final approval of their GE applications belong in the Checkpoints and Borders Policy Debate forum or OMNI/PR (access to OMNI is limited to members who have been on FlyerTalk for 180 days and posted 180 contributive posts).
Future non-informational content will be summarily deleted.
Thank you for understanding,
TWA884
Travel Safety/Security co-moderator
The Trusted Travelers forum is informational. Members come here in search of data points and practical advice about applying for and using the various Trusted Travelers programs.
This thread is for keeping track of processing timelines of Global Entry renewal applications.
Please limit your postings here to seeking and providing practical information, and sharing news, experiences and data points about approval timelines of Global Entry renewal applications.
While some limited natural deviation from the topic is obviously acceptable, please let's keep the focus of this thread on reporting approval times.
Complaints, commentaries, opinions, and rants about about government bureaucracy and speculations as to why some applicants experience longer waits for the conditional and/or final approval of their GE applications belong in the Checkpoints and Borders Policy Debate forum or OMNI/PR (access to OMNI is limited to members who have been on FlyerTalk for 180 days and posted 180 contributive posts).
Future non-informational content will be summarily deleted.
Thank you for understanding,
TWA884
Travel Safety/Security co-moderator
#1014
Join Date: Dec 2019
Posts: 452
I just emailed them, Will let you know if I hear anything useful.
#1015
Join Date: May 2007
Location: SFO-OAK-SJC
Programs: UA MM/1K; Marriott Au; Hyatt Dsc
Posts: 443
#1016
A FlyerTalk Posting Legend
Join Date: Feb 2001
Location: Berkeley, CA USA
Programs: Piggly Wiggly "Shop the Pig!" Preferred Shopper
Posts: 57,075
Dec. 14, 2019 -- helped my college student daughters submit their GE renewal applications. Neither had been to a country since 2014 that might raise any questions.
Dec. 18, 2019 -- both applications approved (no interview required). Good to go until 2025.
Dec. 18, 2019 -- both applications approved (no interview required). Good to go until 2025.
#1017
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,060
Applied: August 5th, 2019
Approved (no interview required): December 19th, 2019
Total Time: 136 days
I think this might represent a new data point compared to the recent average of around 170 days.
Approved (no interview required): December 19th, 2019
Total Time: 136 days
I think this might represent a new data point compared to the recent average of around 170 days.
#1018
Join Date: Jan 2003
Location: NYC
Posts: 8,498
Do they charge your credit card as soon as you apply for renewal?
I have a CSR card that I want to downgrade before the annual fee hits on February 1. I haven't used the GE fee reimbursement benefit yet and would love to grab that $100 before I downgrade the card.
The next statement (which will be the last one before the annual fee hits) closes January 9. I'd prefer to have the charge hit the card before then so I can get the credit on the 1/9 statement and then downgrade the card before the fee hits on 2/1. But my GE isn't eligible for renewal until a few days before 1/9. If I apply for renewal on, say, 1/5, is it a good bet that the fee will hit the card before 1/9?
I have a CSR card that I want to downgrade before the annual fee hits on February 1. I haven't used the GE fee reimbursement benefit yet and would love to grab that $100 before I downgrade the card.
The next statement (which will be the last one before the annual fee hits) closes January 9. I'd prefer to have the charge hit the card before then so I can get the credit on the 1/9 statement and then downgrade the card before the fee hits on 2/1. But my GE isn't eligible for renewal until a few days before 1/9. If I apply for renewal on, say, 1/5, is it a good bet that the fee will hit the card before 1/9?
Last edited by themicah; Dec 19, 2019 at 2:14 pm
#1019
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
#1020
Join Date: Apr 2008
Posts: 2,358
UPDATE:
Today, I finally reached a live person at Global Entry via telephone.
I explained that my renewal date is fast approaching six months since I applied and that I am still waiting for my application to process.
I asked if there is a way to have someone check into the delay.
The person looked in my account and said my status stills says "pending"
I did not want to be rude by saying that I already knew that because I accessed my account and saw the "pending" comment status.
I told the person that I am not clear why my renewal is taking so long to process while others process quickly. The response I got was that the processing time depends on the "queue" where the application goes after submitting the application.
I was told that even families that apply together often get delayed and approved on different days. Then, some families get their application processed in days. It all depends on that mysterious "queue" that determines where in the pile your application lands.
I asked if there was an approximation of when I should expect the renewal to process.
I was then told that some applications are now taking up to eight months.
Today, I finally reached a live person at Global Entry via telephone.
I explained that my renewal date is fast approaching six months since I applied and that I am still waiting for my application to process.
I asked if there is a way to have someone check into the delay.
The person looked in my account and said my status stills says "pending"
I did not want to be rude by saying that I already knew that because I accessed my account and saw the "pending" comment status.
I told the person that I am not clear why my renewal is taking so long to process while others process quickly. The response I got was that the processing time depends on the "queue" where the application goes after submitting the application.
I was told that even families that apply together often get delayed and approved on different days. Then, some families get their application processed in days. It all depends on that mysterious "queue" that determines where in the pile your application lands.
I asked if there was an approximation of when I should expect the renewal to process.
I was then told that some applications are now taking up to eight months.