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Global Entry Renewal Information and Processing Timelines

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Old Sep 7, 2015, 8:03 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: 5khours
Messages posted in this thread between 2013 and 2018 have been archived and can now be found in the following thread:

Archived: Global Entry Renewal [2013-2018]




Global Entry Reapplication / Renewal (required every 5 years)

You can proactively initiate the renewal process before you get your expiration notification from DHS, which seem to be going out to your email address of record a few months prior to expiry.

You may reapply for Global Entry renewal as early as one year prior to your membership expiration date; your new GE expiration date will be five years from your next birthday.

The amount of time for approval of applications varies from as little as 1-2 days to as long as several months. The reason for this is unclear. Please be patient. If you renew before expiration, your GE benefits will continue until your renewal is approved/rejected, for up to 24 months after expiration.
__________________________________________________ ______________________________________

Important:

1) If you allow your Global Entry status to expire, even by one day, you will need to submit a new application.

Contrary data points: three people (two of whom are minors) had their GE expire in July/August/October 2021. Renewed in March/April 2022 with full approval (no interview required) within 48 hours.

2) If you cancel a scheduled interview, your application will be canceled. So, instead of canceling an appointment date for the interview, just reschedule it.
Your Global Entry expiration date will show when you register and sign in to the new Trusted Traveler Program website https://ttp.cbp.dhs.gov/ If you can renew, you will see a white on blue "RENEW" radio button.

Reapplication requires filling out an application form essentially de novo, including listing citizenship or residency documents, whether your driver's license is EDL conforming, aliases or "AKAs", new jobs or address changes since application, all countries visited the last five years (the form sorts them alphabetically, and does not request date or year of visit) and payment of $100 (for five years of GE renewal).

Please don't forget some credit cards will give you credit for PreCheck application or renewal, $85, or for Global Entry etc. renewal, $100, every five years (Barclay Aviator Silver, Capital One Venture, Venture X, Chase CSR and JPM Reserve, AMEX Marriott Bonvoy Brilliant, American Express Platinum, CNB Crystal, etc.) Interestingly, they may not cover NEXUS, which is $50 - and if you have NEXUS, your GE will be subsumed by NEXUS.

After one to a few weeks, you will likely receive an e-mail informing you action has been taken on your application; you will have to log in to your account to determine what that action has been.

Extension of current Global Entry:

If you submit a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 18 months after your expiration date).
Please note that according to the information the TTP website, the grace period has been extended to 24 months.

Decisions on your application:

1) You may be approved, with no further action on your part necessary; your GE will be extended five years from your next birthdate. For an example of an uncomplicated renewal without requiring an interview, see this post by mre5765.

2) You may receive conditional approval. To receive full approval you must complete the enrollment interview within 365 days of receiving the conditional approval. You still have a hoop or two to jump through.

3) You may have not been approved. See instructions on line to proceed; this information refers to reapplication, not how to appeal or reverse the denial.

If your renewal application takes inordinately long to process or you experience other difficulties, see Frequently Asked Questions or contact or email your questions or request for support through the CBP support portal.

Notification of Conditional Approval:
Global Entry
Aug 28, 2015

WILLISTON, VT
PO BOX 946
Williston, VT 05495
US

JACK FROST
1000 MAIN ST
CENTERVILLE, 02234-5678
US

Re: Your application for the Global Entry Program Membership #"123456789"
Dear "JACK FROST":

We are pleased to inform you that your U. S. Customs and Border Protection, Global Entry membership application has been processed and you are now invited to visit an enrollment center to complete the enrollment process.

In order to finalize your Global Entry enrollment, you need to complete an interview within 365 days of conditional approval, or your application will be cancelled. You can reschedule as often as needed]. To do this, please log in through your TTP Account using the username and password you established when you completed your initial application. Once you have logged in, please schedule your interview using the blue "Schedule Interview" button located on the right side of the screen. If you have already visited the enrollment center for this application, please disregard this letter.

You must bring the following original documents with you to the enrollment center:
  • A valid passport. If you travel using more than one passport, please bring them to the interview so that the information can be added to your file. This provides you with the ability to use either passport at the Global Entry kiosk;
  • A permanent resident card (if applicable);
  • Documents providing evidence of residency. Examples are: driver's license (if the address is current), mortgage statement, rental payment statement, utility bill, etc.
When you visit the Enrollment Center, we will review your application and any additional information you provide at that time. We will verify your identity, review your documentation, and take your fingerprints and photograph. Finally, we will explain the terms and conditions of the Global Entry program and answer any questions or concerns you may have.

Your Global Entry membership number is, "123456789", if your account is approved, this will become your Known Traveler Number for your TSA Pre-Check benefit. For more information on the TSA Pre-Check program please visit their web site at www.tsa.gov/tsa-precheck.

Thank you for applying to the Global Entry Program. If you have any questions, please visit the Global Entry website at www.globalentry.gov. You may also contact the CBP Info Center at (877) 227-5511 or by visiting their website at https://help.cbp.gov.

Respectfully,

(unsigned)

Supervisor, Global Entry Enrollment Center
U.S. Customs and Border Protection

Note: names and numbers used herein are fictitious
You can check the status of your application from your TTP Website dashboard, which is displayed after you login. If you applied through GOES, you can find migration instructions here. Please DO NOT submit a new application as you will be liable for any additional fees incurred per the non-refundable terms and conditions you agree to prior to making payment.

If your application status is "Pending Review" then your application has been received and is being processed. Please note that processing times vary by applicant.

The vetting process cannot be expedited. If you submitted a renewal application before expiration of your current membership, then you can continue to use your benefits until the renewal is finalized (up to 6 months after your expiration date). [Please note that according to the TTP website, the grace period has been extended to 24 months.

[b]After the application has been reviewed, the status will be updated to either "Conditionally Approved" or "Denied" and a letter will be posted in your TTP account with additional information. This letter can be found under Notifications on the Dashboard.

If conditionally approved, you will receive a notification to schedule your interview. It is important that you complete your interview within 365 days of conditional approval. Failure to schedule an interview in that timeframe will cancel your application and you will need to pay again and reapply if you still wish to be a member.

Please note that some Enrollment Centers have a long wait for an interview. Availability is displayed through your TTP account before applying and upon conditional approval. If you have immediate travel plans, please have flexibility in the center that you can visit for the interview. To see where the centers are located see the links below [please go to this [URL="https://help.cbp.gov/app/answers/detail/a_id/1332/~/i-have-submitted-my-trusted-traveler-application-for-review.-did-cbp-receive-my"]CBP web page for the links.

You should prepare for your appointment as if you were newly applying, with passport, naturalization certificate or whatever you're using to establish qualification as well as documents establishing residency (state driver's license, senior identification, etc.) you will also have your fingerprints and photograph taken.

Be sure to mention anything you've forgotten to list in your application form, and to disclose any incidents such as being arrested (not just if you were found guilty) or Driving Under the Influence - alcohol or any substance - AKA "DUIs" (some posting in this thread report they were asked if they'd been charged with DUI);,these folks access various data bases, at least one of which includes data going back to the 1950s. Some members in this forum have posted they had trouble or were initially denied for not mentioning those incidents, even juvenile records that should have been expunged.

If your reapplication is approved, you will generally be notified quickly.

Your Global Entry Program Number / TT# and your PASSID will not change.

Longest wait for renewal (already renewed)
360 days - 5khours (August 2023 approval; no interview); applied 08/19/22, approved 8/14/23
334 days - (ms)jmd001 (Oct 2020 approval; no interview); specifically 11/20/2019 to 10/19/2020
313 days - (ms)arollins (Dec 2020 approval; no interview); applied 02/02/20, approved 12/11/20
313 days - RandomNobody Applied Mar 30 2022, approved Feb 6 2023, no interview.
311 days - Stanj (Nov. 2020 approval)
310 days - solosf (Nov. 2020 approval)
309 days - drewguy (Nov. 2020 approval)
305 days - BTA daughter (Nov. 2020 approval)
294 days - CaptainMiles (August 2020 approval, no interview)
292 days - topcat_dcx (July 2020 approval)
292 days - gig103 (Aug 2020 approval, no interview)
263 days - phillapkin (June 2020 approval)
256 days - DCDuo (Feb. 2020 approval)
224 days - Smartguy35 (8/23/19 to 4/3/20)
223 days - N104UA (8/22/19 to 4/1/20)
222 days - cheltzel (11/4/2019 applied, 6/12/2020 approval, no interview)
212 days - Matthew330Ci (8/1/2019 applied, 2/26/2020 approval, no interview)
211 days - aerokitty (Feb. 2020 approval, no interview)
207 days - Mrs. Flaneurs (Feb 2020, interview required)
197 days - mgalisa (Jan. 2020 approval)

Longest active waits for renewal
6/3/19 - Marcky
6/26/19 - Mearagirl
7/3/19 - mctaste




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Global Entry Renewal Information and Processing Timelines

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Old Nov 18, 2019, 9:39 am
  #931  
 
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So I've skimmed the thread and read the wiki without finding an answer so...

I started the process to renew GE when I got my new passport back in June. At about 3am(!) on Sunday (November 18th -- close to, if not, exactly 5 months after I submitted the renewal) I got the notification that I was conditionally approved and needed to schedule the interview.

All of the GE facilities in Ohio as well as the one that would be quasi-practical to get to in PA and MI are showing no interviews available -- not "an interview a freaking long time in the future" but none available, period. I think I found one facility on one of the coasts that had an opening in April of 2020 or so -- but would like to get this done before then just so I don't have to worry about it.

I know in the past some facilities accepted walk-in for initial applications... is that (still) the case for renewals? Any list of facilities that do walk-ins? Hoping I can go camp out at CBP in Middleburg Heights (I have vacation time to burn before EOY anyway ) and/or give it a whirl at EWR when I'm passing through tomorrow and Thursday.
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Old Nov 18, 2019, 9:46 am
  #932  
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Moderator's Note

Hello @lincolnjkc,

Please refer to the following threads:
For indexing and future search purposes, please discuss Global Entry enrollment interview appointments availability, walk-in interviews and Enrollment on Arrival in the respective threads on those topics.

Future messages that do not discuss issues which are strictly related to Global Entry renewal will be moved to the appropriate threads or summarily deleted.

Thank you for understanding,

TWA884
Travel Safety/Security co-moderator

Last edited by TWA884; Nov 18, 2019 at 11:24 am Reason: Updated after posts were moved
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Old Nov 18, 2019, 9:47 am
  #933  
 
Join Date: Jul 2019
Programs: GE
Posts: 46
Originally Posted by eddief
I applied june 12 and as of today still have not got my conditional approval
Any phone number to call with prompts please
thanks
I also applied on June 12, 159 days ago, and still nothing !!! (Which I believe is the longest so far anyone on here is waiting).
You can find the phone number and prompts by scrolling back up, but fair warning, nearly impossible to get through and I've been told they won't do anything before day 182.
Good luck and keep us posted.

Last edited by leavedacannoli; Nov 18, 2019 at 9:55 am
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Old Nov 18, 2019, 10:50 am
  #934  
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Originally Posted by eddief
I applied june 12 and as of today still have not got my conditional approval
Any phone number to call with prompts please
thanks
Originally Posted by leavedacannoli
I also applied on June 12, 159 days ago, and still nothing !!! (Which I believe is the longest so far anyone on here is waiting).
You can find the phone number and prompts by scrolling back up, but fair warning, nearly impossible to get through and I've been told they won't do anything before day 182.
Good luck and keep us posted.
Just curious, when is/was your expiration date and what part of the US are you in? I'm wondering if expiration dates or processing location have anything to do with the priority in the queue or if it really is just a random luck of the draw.

BTW, I've got you both beat by one day--June 11, 160 days. Expiration in Feb 2020. I know I have until Feb 2021, but with a couple of int'l trips coming up it would be nice to do EOA and get it over and done with, if interview is necessary.
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Old Nov 18, 2019, 11:02 am
  #935  
 
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Originally Posted by stanj
Just curious, when is/was your expiration date and what part of the US are you in? I'm wondering if expiration dates or processing location have anything to do with the priority in the queue or if it really is just a random luck of the draw.

BTW, I've got you both beat by one day--June 11, 160 days. Expiration in Feb 2020. I know I have until Feb 2021, but with a couple of int'l trips coming up it would be nice to do EOA and get it over and done with, if interview is necessary.
You have one year from conditional approval date to complete your interview, not your current Global Entry expiration date.
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Old Nov 18, 2019, 11:09 am
  #936  
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Originally Posted by 1KChinito
You have one year from conditional approval date to complete your interview, not your current Global Entry expiration date.
Sorry I didn't word that very well, but I meant GE privileges for 12 months after expiration. It shouldn't be a problem for me to get an interview done within 12 months of CA, just might be a bit more inconvenient if I don't get CA within the next couple of weeks.
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Old Nov 18, 2019, 11:14 am
  #937  
 
Join Date: Feb 2005
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Originally Posted by stanj
Just curious, when is/was your expiration date and what part of the US are you in? I'm wondering if expiration dates or processing location have anything to do with the priority in the queue or if it really is just a random luck of the draw.

BTW, I've got you both beat by one day--June 11, 160 days. Expiration in Feb 2020. I know I have until Feb 2021, but with a couple of int'l trips coming up it would be nice to do EOA and get it over and done with, if interview is necessary.

I'm in Ohio (and my original application went from application -> conditional approval in less than 48 hours and did the entire process including interview in less than a week). I think processing location for the application is strictly random (first time around it came from Vermont, IIRC)

Expiration is May of 2020 -- renewed July 13 (thought it was June but just checked TTP and that's the date it shows) -- have wondered if the fact that I still have plenty of time before expiration contributed to the slow turnaround (e.g. giving priority to earlier expirations) but it sounds like that's not the case from this unscientific sample. Also curious what the criteria is for requiring a new interview -- guessing in my case my "exotic" travel (14 countries in the past 5 years including China and Mongolia) may have set up a flag, otherwise I have a very unique name and a clean history...
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Old Nov 18, 2019, 12:02 pm
  #938  
 
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Anyone think that those who are applying super early (i.e. 364 days before expiration) are falling to the back of the queue?
I applied maybe 6 months before expiration (I was asleep at the renewal year), and was approved in 70 days.
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Old Nov 18, 2019, 1:21 pm
  #939  
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Originally Posted by lindros2
Anyone think that those who are applying super early (i.e. 364 days before expiration) are falling to the back of the queue?
I applied maybe 6 months before expiration (I was asleep at the renewal year), and was approved in 70 days.
FWIW a family member and I each recently applied for renewal between 360-364 days before expiration and had conditional approval within a week.
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Old Nov 18, 2019, 3:07 pm
  #940  
 
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Applied July 20th, today i was conditionally approved 121 days, need to do an interview, what a pain.
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Old Nov 18, 2019, 3:22 pm
  #941  
 
Join Date: Jul 2019
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Originally Posted by stanj
Just curious, when is/was your expiration date and what part of the US are you in? I'm wondering if expiration dates or processing location have anything to do with the priority in the queue or if it really is just a random luck of the draw.

BTW, I've got you both beat by one day--June 11, 160 days. Expiration in Feb 2020. I know I have until Feb 2021, but with a couple of int'l trips coming up it would be nice to do EOA and get it over and done with, if interview is necessary.
I am in Southern CA, not far from the border. When I applied for 2nd renewal on June 12, that was 5 months prior to my expiry this month. My husband and daughter, who reside at the same address, also applied around mid-June. My husband was 2 months prior to expiry, my daughter 4 months. They BOTH got approved in less than 5 business days and got new cards in less than 2 weeks, no interview required.
@stanj -

Most here believe it's completely random, and I agree but I also think that what's being randomized is ONE person from each shared household ending up in the long queue, regardless of location or anything else.

As for location and interviews, etc., if I can't get an appointment I'll just have to make a trip to Vancouver and do Entry on Arrival (separate thread on this forum fyi, you get 1 year to complete interview however there are NO appointments available for months out at most airports and most office hours have been cut).

An email I received confirming receipt of my renewal app stated that you get ONE year beyond expiration date in which the GE benefits are still good. There have been varying reports about TSA-Pre, but it's looking like if you filed renewal before expiry it will also continue, but no one knows if that will be 6 vs. 12 months post expiry, as TSA and CBP are different sub-agencies.

And just to relay some info from the other, EoA thread, people are having reasonable luck at walk-in interviews at both IAD and at the Reagan Building in DC. See the other thread for specifics.

StanJ - I hereby cede my Crown of Pointless Waiting to you. Huzzah. Do let us know when you get approval!

Last edited by leavedacannoli; Nov 18, 2019 at 3:27 pm Reason: add comment
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Old Nov 18, 2019, 4:28 pm
  #942  
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Originally Posted by leavedacannoli
I am in Southern CA, not far from the border. When I applied for 2nd renewal on June 12, that was 5 months prior to my expiry this month. My husband and daughter, who reside at the same address, also applied around mid-June. My husband was 2 months prior to expiry, my daughter 4 months. They BOTH got approved in less than 5 business days and got new cards in less than 2 weeks, no interview required.
@stanj -

Most here believe it's completely random, and I agree but I also think that what's being randomized is ONE person from each shared household ending up in the long queue, regardless of location or anything else.

As for location and interviews, etc., if I can't get an appointment I'll just have to make a trip to Vancouver and do Entry on Arrival (separate thread on this forum fyi, you get 1 year to complete interview however there are NO appointments available for months out at most airports and most office hours have been cut).

An email I received confirming receipt of my renewal app stated that you get ONE year beyond expiration date in which the GE benefits are still good. There have been varying reports about TSA-Pre, but it's looking like if you filed renewal before expiry it will also continue, but no one knows if that will be 6 vs. 12 months post expiry, as TSA and CBP are different sub-agencies.

And just to relay some info from the other, EoA thread, people are having reasonable luck at walk-in interviews at both IAD and at the Reagan Building in DC. See the other thread for specifics.

StanJ - I hereby cede my Crown of Pointless Waiting to you. Huzzah. Do let us know when you get approval!
Thank you for that! I'll wear the Crown meekly, and hope I can pass it on to someone else soon.

I thought I saw some posts that reported couples both getting approved quickly, so not sure about your theory on one person from each household getting stuck in the queue. Although, who knows?
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Old Nov 18, 2019, 8:25 pm
  #943  
 
Join Date: Jun 2014
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I submitted my renewal, change of address, new passport number and many new countries visited in May, 2019. My GE expiry was May 2020. I never received and conditional approval notification, it never appeared on my account. Today I got an email and upon checking my account, renewal was approved, no interview needed. Crazy.
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Old Nov 18, 2019, 8:40 pm
  #944  
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Originally Posted by Xyzzy
Mrs. Xyzzy was finally approved for renewal this week after about 13 days.
Mrs. Xyzzy received renewal approval the other day as I reported. The email that was received indicated she could schedule an interview or use interview on arrival. This evening we figured we'd look at what interviews might be pen at airports we will be passing through in the next few days. Sure enough - it appears that the interview section of the approval process screen has green check marks - no approval is required!
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Old Nov 19, 2019, 8:41 am
  #945  
 
Join Date: May 2014
Location: TUS
Posts: 69
Data point:

Applied on 11/12, and got my approval today 11/19, no interview is required.

This is my first renewal and my GE is set to expire in March of 2020.

Last edited by aujusco; Nov 19, 2019 at 1:35 pm
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