The e-mail i sent them explain the situation:

"I made a reservation with your company in May for a 3 days car rental in Tenerife, Canary Islands. I choused Carjet because someone gave me good references on you but, the all thing went wrong right from the beginning.
It happened this way:
I asked Carjet for a reservation for 3 days - 63 EUR (although I needed that car only for a day) and I received a confirmation for a 4 days - 84 EUR rental. After finding out your mistake, I sent you an e-mail explaining the situation. Happily, you corrected the voucher and sent me another one. The problem is that, when I received my credit card charges, I realized you charged me 84 EUR instead of 68 EUR (price on voucher).
Anyway, this is not a problem, considering what happened next:
To my surprise there was no one waiting for me at Tenerife Airport (TFN). I waited for an hour. To resolve my situation I tried to contact your office with no success. I, then, tried to contact the local office mentioned on voucher. I haven't succeed either. After trying for about one hour I realized that I couldn't do nothing more. I then rented another car on the airport from another company.
Conclusion:
I'm sending you a copy of the voucher you sent me.
I'm also sending a copy of the receipt from my other car rental that day.
I'm also sending a copy of the receipt from my hotel stay that day.
I'm asking, now, for a full reimbursement on the importance you charged me.
I am expecting that you'll have this problem worked for the best."

I've sent copys of that e-mail in several occasions. I've never received a reply.
What should i do?

Does anyone know he address of a Spanish Consummer Association to where i could send a copy of that e-mail?



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rucas0

I find that I rarely get satisfaction using email. I suggest making phone calls. Be sure and document everything carefully. Here is the contact info from their web site.

CarJet Iberia s.l.
B-96844386
Calle del Greco 4
03016 Alicante
Telephone 0034 96 515 3500
Fax 0034 96 515 7054


I have a few comments:

First, I see you charged your purchase. I would talk to the credit card company. Here in the US, credit card companies will sometimes get involved to help resolve a complaint.

Next, to find info on a Spanish Consumer Protection agency, I would contact your nearest Spanish Embassy or consulate. They might be able to assist you.

One final note: while the company is now called CarJet Iberia, it has NO relation to Iberia Airlines.

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Michael Steinberg
Editor
BizTrip
http://www.biztrip.com

Businesstraveler, thank you for your reply.

I finally got an answer from carjet (with 4 months delay). I'm curious to see how things will turn out.

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rucas0

I received another e-mail. Carjet said that they will refund the amount of the hire to my account as soon as possible.
They also said that it will take, probably, 4 weeks.

Alright!!!
I'm pleased with it.
Maybe i'll try them again. Maybe that was the one in a million error and it hapened to me.

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rucas0