The e-mail i sent them explain the situation:

"I made a reservation with your company in May for a 3 days car rental in Tenerife, Canary Islands. I choused Carjet because someone gave me good references on you but, the all thing went wrong right from the beginning.
It happened this way:
I asked Carjet for a reservation for 3 days - 63 EUR (although I needed that car only for a day) and I received a confirmation for a 4 days - 84 EUR rental. After finding out your mistake, I sent you an e-mail explaining the situation. Happily, you corrected the voucher and sent me another one. The problem is that, when I received my credit card charges, I realized you charged me 84 EUR instead of 68 EUR (price on voucher).
Anyway, this is not a problem, considering what happened next:
To my surprise there was no one waiting for me at Tenerife Airport (TFN). I waited for an hour. To resolve my situation I tried to contact your office with no success. I, then, tried to contact the local office mentioned on voucher. I haven't succeed either. After trying for about one hour I realized that I couldn't do nothing more. I then rented another car on the airport from another company.
Conclusion:
I'm sending you a copy of the voucher you sent me.
I'm also sending a copy of the receipt from my other car rental that day.
I'm also sending a copy of the receipt from my hotel stay that day.
I'm asking, now, for a full reimbursement on the importance you charged me.
I am expecting that you'll have this problem worked for the best."

I've sent copys of that e-mail in several occasions. I've never received a reply.
What should i do?

Does anyone know he address of a Spanish Consummer Association to where i could send a copy of that e-mail?



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rucas0