Does this need a notification?
#1
Original Poster
Join Date: Jul 2003
Location: Orlando
Programs: Delta-Million miler
Posts: 1,312
Does this need a notification?
I reserved a flight from Denver to New Delhi by Lufthansa. The flight was supposed to leave at 5:35 and the new time is 5:45. There is over 2 hr stopover at Frankfurt.
Does a 10 min late start need a notification? The email doesn't state that was the change-it mentions cancelling, rescheduling, alternative flight.....etc
I can understand notification if a long delay that would affect transfer at FRG.
How much delay that you think would be appropriate top notify if there is no stop over or there is over two hour connection time!
Does a 10 min late start need a notification? The email doesn't state that was the change-it mentions cancelling, rescheduling, alternative flight.....etc
I can understand notification if a long delay that would affect transfer at FRG.
How much delay that you think would be appropriate top notify if there is no stop over or there is over two hour connection time!
#2
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 28,097
To keep things simple, any change should have a notification. If not, you can be sure someone would be here complaining.
Swiss customer service told me that the robot should send out an update email even if the change in departure time is only 5 minutes.
The change was received by Swiss and the automated system failed. This has been confirmed to my by the agent.
I should have received the update more than a month ago
The change was received by Swiss and the automated system failed. This has been confirmed to my by the agent.
I should have received the update more than a month ago
This is a pathetic situation that needs to be remedied
Last edited by CPRich; May 27, 19 at 4:40 pm
#5
FlyerTalk Evangelist
Join Date: May 1998
Location: Massachusetts, USA; AA Plat (2.90MM), DL GM and Flying Colonel (1.04MM); Bonvoy Gold
Posts: 23,011
If it just left ten minutes late on the day you probably wouldn't notice and certainly wouldn't give it a second thought.
This is in the same category as a dented can or a torn teabag. You should demand, as a minimum, compensation in seven figures (their choice of USD, Euros, GBP or SFR) and free first-class flights for life.
This is in the same category as a dented can or a torn teabag. You should demand, as a minimum, compensation in seven figures (their choice of USD, Euros, GBP or SFR) and free first-class flights for life.
#6
FlyerTalk Evangelist
Join Date: Mar 2012
Location: Navajo Nation, Northern Arizona (ABQ, PHX, LAS)
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I’m holding out for gold-pressed latinum.
#7
FlyerTalk Evangelist
Join Date: May 2008
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I love the ferrenghi so much. Those beautiful heads!
i once attended a Star Trek conference and the actor Armin Shimerman spoke - he also played the headmaster on Buffy and had a cute role as a dog client on Boston Legal or another law dramedy show. I’ll always love him as Quark!!
the ferrenghi are so cute.
#8
Join Date: Nov 2005
Programs: EZ Pass, Starbucks Gold, Red Cross blood donor
Posts: 4,732
Well, you could think of it this way. Let's say you got an 8 min delay notification, followed by a 10 min delay notification, followed by another 8 min delay notification. If they didn't send any emails, you might not realize you were staring at a nearly 30 minute delay.