Does this need a notification?
May 27, 19, 4:11 pm
#1
Original Poster
Join Date: Jul 2003
Location: Orlando
Programs: Delta-Million miler
Posts: 1,312
Does this need a notification?
I reserved a flight from Denver to New Delhi by Lufthansa. The flight was supposed to leave at 5:35 and the new time is 5:45. There is over 2 hr stopover at Frankfurt.
Does a 10 min late start need a notification? The email doesn't state that was the change-it mentions cancelling, rescheduling, alternative flight.....etc
I can understand notification if a long delay that would affect transfer at FRG.
How much delay that you think would be appropriate top notify if there is no stop over or there is over two hour connection time!
Does a 10 min late start need a notification? The email doesn't state that was the change-it mentions cancelling, rescheduling, alternative flight.....etc
I can understand notification if a long delay that would affect transfer at FRG.
How much delay that you think would be appropriate top notify if there is no stop over or there is over two hour connection time!
May 27, 19, 4:34 pm
#2
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
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Posts: 27,927
To keep things simple, any change should have a notification. If not, you can be sure someone would be here complaining.
Swiss customer service told me that the robot should send out an update email even if the change in departure time is only 5 minutes.
The change was received by Swiss and the automated system failed. This has been confirmed to my by the agent.
I should have received the update more than a month ago
The change was received by Swiss and the automated system failed. This has been confirmed to my by the agent.
I should have received the update more than a month ago
This is a pathetic situation that needs to be remedied
Last edited by CPRich; May 27, 19 at 4:40 pm
May 27, 19, 9:22 pm
#5
FlyerTalk Evangelist
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Location: Massachusetts, USA; AA Plat (2.90MM), DL GM and Flying Colonel (1.04MM); Bonvoy Gold
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If it just left ten minutes late on the day you probably wouldn't notice and certainly wouldn't give it a second thought.
This is in the same category as a dented can or a torn teabag. You should demand, as a minimum, compensation in seven figures (their choice of USD, Euros, GBP or SFR) and free first-class flights for life.
This is in the same category as a dented can or a torn teabag. You should demand, as a minimum, compensation in seven figures (their choice of USD, Euros, GBP or SFR) and free first-class flights for life.
May 27, 19, 11:22 pm
#6
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Originally Posted by CPRich
To keep things simple, any change should have a notification. If not, you can be sure someone would be here complaining.
Unless it changes after I check in / print boarding passes, it’s not something I care about one way or another.
Originally Posted by Efrem
...their choice of USD, Euros, GBP or SFR...
May 28, 19, 8:07 am
#7
FlyerTalk Evangelist
Join Date: May 2008
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Originally Posted by kale73
I’m holding out for gold-pressed latinum.
I love the ferrenghi so much. Those beautiful heads!
i once attended a Star Trek conference and the actor Armin Shimerman spoke - he also played the headmaster on Buffy and had a cute role as a dog client on Boston Legal or another law dramedy show. I’ll always love him as Quark!!
the ferrenghi are so cute.
May 28, 19, 2:13 pm
#8
Join Date: Nov 2005
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Posts: 4,732
Originally Posted by Gynob001
Does a 10 min late start need a notification? The email doesn't state that was the change-it mentions cancelling, rescheduling, alternative flight.....etc
