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Old May 27, 19, 9:22 pm
  #5  
Efrem
FlyerTalk Evangelist
 
Join Date: May 1998
Location: Massachusetts, USA; AA Plat (2.90MM), DL GM and Flying Colonel (1.04MM); Bonvoy Gold
Posts: 23,011
If it just left ten minutes late on the day you probably wouldn't notice and certainly wouldn't give it a second thought.

This is in the same category as a dented can or a torn teabag. You should demand, as a minimum, compensation in seven figures (their choice of USD, Euros, GBP or SFR) and free first-class flights for life.
Efrem is offline