View Single Post
Old May 27, 19, 4:34 pm
  #2  
CPRich
FlyerTalk Evangelist
 
Join Date: May 2002
Location: Pittsburgh
Programs: MR/SPG LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus
Posts: 28,098
To keep things simple, any change should have a notification. If not, you can be sure someone would be here complaining.

Swiss customer service told me that the robot should send out an update email even if the change in departure time is only 5 minutes.
The change was received by Swiss and the automated system failed. This has been confirmed to my by the agent.
I should have received the update more than a month ago
This is a pathetic situation that needs to be remedied

Last edited by CPRich; May 27, 19 at 4:40 pm
CPRich is offline