The solution is simple.... charge a fee for rollerboards or other large carry-ons. Preferably higher than for checked baggage.

That's really bad and this is also common practice from United as well(even in their business class tickets)

I think that this is the big difference between European and US air carriers.
For example in LH, you wouldn't get that type of behavior and treatment.
Ofcourse getting HON status requires a lot more spending than Delta.

Well what can you say...:(

I actually learned something new from this thread that I would never even have thought of given my itty bitty 37s:

When it comes to comfort when flying and feet: size does matter :p

^^Could not agree more.

YOu could be right in some instances, even though I 'd like to think that these are very few and isolated instance.
HOwever, not trying to defend any of the bad CS experiences, I'd like to point out some differences between U.S carriers and Europeans. RIght after 9/11 and rising fuel costs, while pretty much all U.S carriers were going bankrupt, all GOVERMENT subsidized EUropean carriers were upgrading their equipment, and we stayed in a limbo for years. WHIle european flight crews were and still enjoying their over 24 hours layovers, US carrries layed off , and start flying equipment down to a minimum FAA required staffing, and cutting layovers down to a minimum legal rest of 9 hours, while being on duty for more than 14 hours.
Airline employees lost their pensions, salaries slashed up to 40%, lost incentive pays, and closed bases. Unable to relocate to some other base (some crew members have relocated more than once), due to slashed income, and loss of pensions, many crew members were forced to start commuting. Some of us come in anywhere between 2 to 4 hours prior to reporting on a 14-16 duty day (domestic) up to 18 or so internationally, if theres weather, we are probably there 5 hours before report. Some of us come in the night before, sleep on a chair in the crew lounge, and report to work next morning trying to look as fresh and neat as we can to work a 16 hour day. Many "senior mammas" had their kids in their late 30's after legislation was passed, or even 40's and are still flying , while their kids are just in college. Unable to retire, lossing their bases, lossing salaries, working 16 duty days average, I can assume that it could be a possible root of evil between us and european goverment subsidized carriers.
HOwever in the midst of all this, I do know that traveling has become a very stressful experience for pax also. I want to believe that these are just isolated experiences. It does bother me when I see crew members snapping like that onboard. However, overall I hope that you do find most of us being friendly and courteous and if you see some exceptional CS please award that employee with the reward points, as little things like that does make a better day for us. :)

Now, Now Chazore....getting a soft side? Love the little :)

Not impressed.

Has anyone else noticed that the Hartmann roller bags that DL gives as MM awards do not fit in the sizing boxes at the gate? I finally stopped travelling with my 1 MM Hartmann bag and am not sure that I will pick another one for having recently reached 2 MM because it doesn't fit and on some planes has to be turned sideways rather than wheels in despite the fact, as StayingHomeIsBetter notes, DL says that it is size-wise legal!

As has been discussed on some other threads here, there is really no connection between the Size-wise bins and the overheads. There simply too much variation in the overheads for a single standard bag size to be feasible.

This is as much to do with shape as with size - the Size-wise bins are cuboid, the overheads are not. I have a Zuca Pro. It fits in the Size-wise. However, there are several aircraft type where it will not fit in the overheads wheels or handle first. The reason is that the Zuca is completely rigid - it has no give at all. So it doesn't work well with bins that are very curved.

That is why I picked the 20 inch (of course, now I have to tie the laces together on the pair of shoes that would have packed before, and wear them around my neck :D).

BTW, I believe that DL did away with the 22 inch, which is likely what you have.

As it is, the 20 inch I selected is stated on the MM award selection page to be 10 inches thick, which exceeds the 9" allowance. (I checked it in The Box... it might have fit if I had really pushed, but it would be a very tight fit.)

That is why I carry a copy of the e-mail from DL assuring me that the bag is a legal carry-on.

+1 ^

(though not sure about it being higher than the checked baggage charge.)

I do have the 22" Hartmann. I like the bag, but there are issues getting it to fit in some of the OH bins, especially with the mad dash in the last couple years for bin space and the FA mandate that roller bags go in wheels first. Haven't decided what I'll choose yet as the 'prize' for reaching 2 MM.

I am still "shaking down" the 20". It's amazing how much smaller it is than my Briggs & Reilly 22". But I am going to give it an honest try.

Perhaps this is DL management's way of encouraging us to take more, but shorter, trips. :D

I've never had a problem with a small laptop/tablet even in a bulkhead right next to an FA.

And maybe only 5% of the population have a tablet but IME it is a much higher percentage of frequent fliers.

FYI... when I was selecting my 2MM gift, DL was offering this wheeled Hartmann computer case:

http://www.hartmann.com/shop/productDetail-sku-3281-TC

I didn't select it as I am currently using an over-the-shoulder Samsonite bag, that was also a gift from DL (one of those zip it open and lay it flat and not have to worry about taking the laptop out bags).

The relevant points, as I see them, are that:

• The Hartmann case is equal in length and height to my bag, and only about 1 inch deeper (and maybe less than that when my bag is fully loaded)
• Both bags are "DL approved"
• I strongly suspect that DL anticipates that someone is going to put a laptop into the Hartmann case and carry it on

I kinda doubt that DL has an intent of counting the number of wheels that the Pax is bringing onto the plane (although, an errant GA or FA might... and there was a thread about a year ago about this happening).

Yeah, you first class flyers always get screwed. There's never enough room in the overhead bins to accommodate all your stuff. I rarely fly first class these days since I retired and I don't fly enough any more to enjoy the luxuries of premium status, but I've encountered the "won't fit under the seat" syndrome myself in coach on certain aircraft. I seem to find seats in United's 757s that have a box of something that prevents me from putting my computer bag under the seat sideways, so I have to put it endwise, which sometimes draws a stare from a flight attendant since it's not "completely under the seat in front of me" but I've never had a confrontation. I too have a pretty large and full bag of computer plus lots of other gak that I want handy when I'm cooped up for 5 hours.

I just flew in Business/First on one of United's 767s and there no "under the seat in front of you" at all. I asked the FA where to put my bag and she told me to use the center section overhead bin since those were too small to hold standard rollaboard suitcases (great design there, folks).

But the real question to the original poster (and maybe this has been answered - I came into this movie late and didn't review all 8 pages of responses) is this: Did another passenger in FC have to check a bag because your computer bag was taking HIS entitled space? I guess you know what I'd say if the answer was "yes - but I got there first and have more miles and paid more for my ticket than he did." ;)

Roller computer bags are great for running around town in and out of taxis and running around a large office building all day, but I don't find them very practical for flying. On occasions where I've toted two things on wheels through an airport, I've always wished one of them could have been carried over my shoulder.

So, Mr. Diamond, do what you want, but I'd suggest, perhaps in more polite terms than your flight attendant did, that you look into another way of packing your on-board gak so you'll have one bag that will fit under a seat if you need to put it there.