KE O inventory is available again, please see our follow up post here: http://www.flyertalk.com/forum/delta...l#post18123005

Downtime
 

Is there any way to get advance notice of downtimes? Sorry if I missed it, but if this is planned downtime some notice would have helped. If this is unplanned then hope you get it fixed soon!

Expertflyer was supposed to be up at 11AM, then it changed to 1PM, then 2PM EST.

It's back up.

Their site had info on it, prior to it coming down, that the merging of the UA and CO back end reservation systems this morning was the cause of the planned outage so EF could make the necessary adjustments. I guess things take longer than they expected.

Yesterday afternoon we put up a notification banner on the site that ExpertFlyer would be down for maintenance starting at 11AM EST. The site was available again at 2pm. Thank you for your patience.

UA/CO Alert/Saved Query Changes
 

With the merging of the UA/CO reservation systems today, and the retirement of the CO airline code, we updated all future dated UA & CO Flight/Seat Alerts and Saved Queries. The changes are as follows:

Saved Queries:

• Future dated CO searches were changed to airline code UA
• Future dated UA Award & Upgrade searches had their class codes changed to align with the new UA award/upgrade codes (what were the former CO award/upgrade codes)

Alerts:

• Active CO Seat Alerts were changed to airline code UA.
• Active CO Flight Alerts were changed to airline code UA
• Active UA Flight Alerts for Award & Upgrade class codes had their class codes changed to align with the new UA award/upgrade codes (what were the former CO award/upgrade codes)

Please take a moment and login to double check your Active UA Flight and Seat Alerts to ensure they are monitoring the correct flight number and class code.

In addition, the Award & Upgrade search now lists the correct class codes for UA (the old CO award codes).

If you encounter any issues with your searches or alerts, please email us at [email protected]

We've come to rely on some of the information and the more information/notice the better. (I didn't notice the banner saying the site would be down -- but the day before isn't a lot of notice.)

I'm generally a very satisfied user of EF, but this seems a little disingenuous -- are you denying that the predicted "back up" time displayed changed a couple of times during the downtime? I'm pretty sure that it did.

It also seems a little naughty to describe the downtime as "scheduled", which is what the "we're down" page claimed.

Of course people can understand occasional downtime, but if it's planned ("scheduled") then it would be easy enough to send out a quick mail in advance. Making the service unavailable on a Saturday morning (US) is never going to be popular, warning us in advance would have enable many people to plan their system use around the downtime.

I don't see where EFV denied anything in his response. You are correct that the notice on the site changed more than once as to what they thought would be the time the service would be restored. Having done support on my own company's servers, you make a good faith estimate as to how long things will take before you start the process. In this case of EF, the process was not entirely under their control as it was done at a time dictated by, and coordinated with, the UA/CO res system consolidation.

I found the site notice the day before about the scheduled downtime was enough notice for me. I also use it mostly during the weekdays for business planning, but YMMV.

Fares presentation bug from non-USD/ EUR countries
 

Some fares originating in non-USD/EUR countries are presented now in a strange way:

2 similar lines are shown - for one the currency is shown in brackets (USD) and for the other the brackets are empty.

Example city pair is NRT-NYC under option 'search all travel dates' and specifying TK as the only preferred carrier.

It would seem that is an issue specific to TK and specific to that route. If you change TK to NH, there is no problem. Change NRT to HKG, and again no problem.

If you can find another airline it happens on, please email us at [email protected] and let us know. However it looks like a problem with those TK fares that will probably be fixed the next time TK loads the fares into the GDSs.

New Seat Map/Alert Airlines
 

We're happy to announce that ExpertFlyer now supports 12 additional airlines for Seat Maps and Seat Alerts:

• Aerolinea Principal Chile (5P)
• Air Namibia (SW)
• Air Seychelles (HM)
• ASKY Airlines (KP)
• Avianca Colombia (AV)
• China Eastern (MU)
• Corsair (SS)
• Hainan Airlines (HU)
• Jat Airways (JU)
• OpenSkies (EC)
• TAM MERCOSUR (PZ)
• TRIP Linhas Aereas (T4)

If you have any questions or issues, please email us at [email protected]

Dear EF Team, could you please publish the list of airlines for which your system have direct access (or maybe a link to GDS info as it updates regularly) and more importantly the list of airlines direct conection to which is available when specifying the only airline in the searchbox?

From what I see I can suggest, for example, that this function is working for KE, but not working for AZ (I may get Y7 B0 .... O7.. which is close to impossible).

Cannot print seatmaps
 

Not sure if the problem is specific to my computers (work and home) but I cannot print seatmaps now => chair signs are not on the printing page...

Hi Keter, we have direct access to any airline that we need to, but direct access is not required for all airlines, depending on their level of participation in the GDSs. AZ participates at the highest level, therefore the GDS availability is accurate, as the GDS confirms availability with AZ when we request it.

Any class inventory is possible when it comes to airlines and revenue management practices. If you want us to look at a specific flight you can email us the details.

We will take a look. To ensure a prompt response to issues, please email any bugs you may find to [email protected]

Please try again, just make sure that you are using the Print View to print the Seat Maps.