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Old Nov 11, 2014, 2:41 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Xyzzy
Where does the KVS tool get its data and is KVS authorized to provide this data in the manner it is presented?

The tool is known to access a variety of web sites, many in a manner that is not authorized. Please see the next section of this Wiki for a list of sites believed to be accessed and their data access policies (where known).

Additionally, under some conditions the tool appears to access sites via a KVS-operated back end. This means that the tool is not just a 'web browser' that runs via a user's machine. No detailed public information is available about how this works or whether any of this back-end access is authorized.

Websites KVS Accesses and their relevant Terms of Use

http://book.aircanada.com/pl/AConlin...verrideServlet
http://book.aircanada.com/pl/AConlin...PreviewServlet
https://book.aircanada.com/pl/AConli...verrideServlet
https://www.aircanada.com
Terms of Use:
http://www.aircanada.com/en/about/legal/notice.html
Use of our web site for any other purpose, including any commercial use or purpose, is expressly prohibited.
Without limiting the generality of the foregoing, you agree that, in using or accessing our website, you shall not commit or participate in any of the following acts or actions, each of which is expressly prohibited under this User Agreement:
directly or indirectly, use or access, or encourage, solicit, permit, facilitate, aid, assist or abet, including, but not limited to, the selling, licensing, distribution or provision to any person of any means that permit, the use or access, or agree to provide the use or access, of our website through any manual process or any automatic, electronic or technical device, including but not limited to automated scripts, robots, crawls, screen scrapers, web "bots", deep-links, indexes, spiders, click-spams, macro programs, or any other device, program, software, system, algorithm, methodology or technology, now known or hereinafter discovered, that performs the same or a similar function, in order to, without limitation: "data mine"; "screen scrape"; data process; access, extract, copy, distribute, aggregate or acquire information; generate impressions or clicks; input or store information; search or generate searches; or manipulate or monitor any portion or content of our website;

http://data.flight24.com/flights/
Terms of Use:
http://www.flightradar24.com/terms-and-conditions
Websites information and Services are provided for personal, non-commercial use only. Permission is granted to temporarily download one copy of the materials (information or software) on Flightradar24s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

Modify or copy the materials;
Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
Attempt to decompile or reverse engineer any software contained on Flightradar24's web site;
Remove any copyright or other proprietary notations from the materials; or
Transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Flightradar24 at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

http://data.seatexpert.com/tpi/find.php
Terms of Use:

http://plane.lan.com/cgi-bin/recibo_...bo_eticket.cgi
Terms of Use:
http://www.lan.com/en_us/sitio_perso...-use/about-us/
You may use the information on our site solely for non-commercial purposes, and any use or modification of the website contents is not permitted.

http://reservations.usairways.com/Default.aspx
Terms of Use:
http://reservations.usairways.com/en-US/aboutus/site_usage_policy.html
Content may be used for non-commercial personal use only, and you agree not to modify, copy, transmit, distribute, display, perform, reproduce, publish, license, create derivative works from, sell or otherwise transfer any information, software, products or services obtained from the Site without prior written permission from US Airways. You agree not to use any automatic device, manual process, or scraping to monitor or copy the Site or the content contained therein for any purpose without US Airways prior written permission. You agree not to use any device, software or routine to interfere with or attempt to interfere with the proper working of the Site or any activities conducted on the Site.

https://book.austrian.com/app/fb.fly
Terms of Use:
http://www.austrian.com/Info/LegalRegulations/WebsiteTerms.aspx?sc_lang=en&cc=AT
2. Proprietary rights
All trademark rights, copyrights, database rights and other intellectual property rights to the contents of the Austrian-website, (as well as the organization and layout of the website), together with the underlying software code rest, either with Austrian or with its licensors. You may not, either in whole or in part, copy, modify, distribute or use or reproduce in other form contents of the Austrian-website, or the underlying software code, without the prior written consent of Austrian.

3. Permissible use
All Austrian-website online services (including the booking machine) are provided solely for the purpose of enabling you to check the availability of goods or services relating to your journey (the timetable, for example), make legitimate reservations, use our online check-in or transact other business with suppliers. You may only use the website in accordance with these terms and conditions and for the legally permitted purposes described above. In particular, you indicate your agreement to the following:
...
3.5 You may not reproduce information from the Austrian-website for commercial purposes. This also includes providing prices for Austrian flights on another website or another online server. In particular you may not copy, distribute, in other way use or reproduce discarded content from the Austrian-website with the help of 'robots', other search machine technologies or through other automatic mechanisms.

https://booking.qatarairways.com/qri...Booking.action
Terms of Use:

https://book.tam.com.br/TAM/dyn/air/...ng/retrievePNR
Terms of Use:

https://classic.checkmytrip.com/plne...ievePNR.action
Terms of Use:
(D) not to use any automated system or software to extract data from the Application, Documents or Services for commercial purposes (such as screen scraping);

https://en.aegeanair.com
Terms of Use:

https://eservice.evaair.com
Terms of Use:

https://flymas.mobi/itravel/viewBooking.xhtml
Terms of Use:

https://fly.rj.com/MyBookings/Home/EN/Default.aspx
Terms of Use:

http://skyvector.com/airport/
Terms of Use:

https://m.aeroflot.ru/b/info/pnr/load
Terms of Use:

https://mm.alitalia.com/GB_EN/booking/apvsearch.aspx
Terms of Use:

https://mobile1.emirates.com/myb/review.xhtml
Terms of Use:

https://myb.s7.ru/getMyBooking.action
Terms of Use:

https://mytripandmore.com/Itinerary.aspx
Terms of Use:
https://mytripandmore.com/TermsAndConditions.aspx
Except as expressly permitted by these Terms, you may not:
...
9. use any "robot", "spider" or other automatic device, software, program, algorithm, routine, methodology, or any manual process or functionality:
...to monitor, assemble, analyse, index, copy, transmit, distribute, transfer, or link to any of the pages, data, materials, or content available on the Site,

https://pilotweb.nas.faa.gov/PilotWe...yICAOAction.do
Terms of Use:

https://prefunds.aa.com/refunds/receipt
https://www.aa.com/reservation/findReservationSubmit.do
Terms of Use:
https://www.aa.com/i18n/footer/siteUsage.jsp
Intellectual property notifications
...
D. American Airlines owns or uses by permission all software contained on the Site, including without limitation all HTML code and Active X controls. Copyright and other laws and international treaty provisions protect this software. The law expressly prohibits any modification, redistribution, or reproduction of the software, and such actions could result in severe civil and criminal penalties. American Airlines will seek and support prosecuting violators to the maximum extent possible.
E. You may not copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, use to create a derivative work, or otherwise use the content of the Site for public or commercial purposes. Nothing on the Site shall be construed to confer any grant or license of any intellectual property rights, whether by estoppel, by implication, or otherwise.
...
Limitations on your use:
You agree that you will not Misuse the Site. "Misuse" includes, but is not limited to, using the Site to do any of the following:
...
L. Copy or create derivative works from, display, distribute, license, perform, publish, recreate, reproduce, sell, transfer, or transmit any information, products, services, or software obtained by, from, or through the Site.
M. Monitor or copy any Content by using any manual process, or any robot, spider, or other automatic device, without first obtaining American Airlines' prior written consent.

https://raw.github.com/opentraveldat...i_airlines.csv
Terms of Use:

https://secure.jetairways.com/PlatformID/Identify.aspx
Terms of Use:

https://tickets.airtran.com/SeatAvailability.aspx
Terms of Use:
http://www.southwest.com/html/about-...ons/index.html
Prohibited Activities

You may not copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, use to create a derivative work, or otherwise use the content of this site for public or commercial purposes without our express written permission. Nothing on this site shall be construed to confer any grant or license of any intellectual property rights, whether by estoppel, by implication, or otherwise.

You may not modify, re-render, frame, mirror, truncate, add to, inject, filter or change the order of the information contained on any page of the Southwest Airlines sites, including, without limitation, by any way of reproducing Southwest Airlines or SWABiz web pages or Company information on any other web site without our express written permission.

You may not copy, derive, edit, translate, decompile, reverse engineer, modify, use, or reproduce any code or source relating to our sites, including without limitation, any service or product Southwest offers.

You may not cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners advertisement, or anything else which minimizes, covers, or otherwise inhibits the full display of the Southwest Airlines sites.

You may not use any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor any portion of the Southwest Airlines sites or Company information.
...
You may not disguise the origin of information transmitted to, from, or through the Southwest Airlines sites. You may not circumvent any measures implemented by Southwest Airlines aimed at preventing violations of the Use Agreement. You may not violate the restrictions in any robot exclusion header.

When you use the Southwest Airlines sites or Company information for an authorized purpose, you must include all proprietary notices without changing, hiding or deleting them.

You may not engage in any conduct that is, or that Southwest Airlines deems to be, in violation of this Use Agreement.

https://wftc3.e-travel.com
Terms of Use:

https://wtrweb.worldtracer.aero/WorldTracerWeb/pax.do
Terms of Use:

https://www121.jal.co.jp/JmbWeb/JR/S...MileCalc_en.do
Terms of Use:

https://www4.thy.com/mybookings/ETDisplay.tk
https://www4.thy.com/mybookings/getPnr.tk
Terms of Use:

https://www.airberlin.com/en-DE/cockpit
Terms of Use:

https://www.airfrance.fr/cgi-bin/AF/...chPnrAction.do
Terms of Use:

https://www.alaskaair.com/booking/reservationlookup
Terms of Use:

https://www.bookonline.saudiairlines...verride.action
https://www.bookonline.saudiairlines...verride.action
Terms of Use:

https://www.britishairways.com/trave...g/public/en_gb
Terms of Use:

https://www.checkmytrip.com/CMTSERVLET
Terms of Use:
https://www.checkmytrip.com/cmt/apf/...&SITE=NCMTNCMT
3. Licence restrictions

3.1 Except as expressly set out in this EULA or as permitted by any local law, you agree:
...
(D) not to use any automated system or software to extract data from the Application, Documents or Services for commercial purposes (such as screen scraping);

https://www.delta.com/mytrips/findPnr.action
http://www.delta.com/ism/SeatMapDisplay.action
http://www.delta.com/shared/components/blank.jsp
Terms of Use:

https://www.finnair.com
Terms of Use:

https://www.flysas.com
Terms of Use:

https://www.iberia.com/web/retrievePNR.do
Terms of Use:

https://www.lot.com
Terms of Use:

https://www.lufthansa.com
Terms of Use:
http://www.lufthansa.com/online/port...d=2016866&l=en

2. Proprietary rights
...You may not, either in whole or in part, copy, modify, distribute or use or reproduce in other form contents of the Lufthansa-website, or the underlying software code, without the prior written consent of Deutsche Lufthansa AG.
https://www.routehappy.com/
Terms of Use:

https://www.swiss.com
Terms of Use:

https://www.tripforyou.net/t4u/PTopAction.do
Terms of Use:

https://www.tripple.jp
Terms of Use:

https://www.united.com/web/en-US/app...n/default.aspx
Terms of Use:
https://www.united.com/web/en-US/content/legal.aspx This website is for the User's personal, noncommercial use only. User agrees not to modify, copy, alter, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website without Uniteds prior written permission. User agrees not to use any robot, spider, other automatic device, or manual process to monitor or copy this website or the content contained therein or for any other unauthorized purpose without Uniteds prior written permission. ... United reserves the right to investigate any illegal and/or unauthorized use of this website, including, but not limited to, unauthorized framing of this website or unauthorized use of any robot, spider or other automated device, and to take appropriate legal action, including, without limitation, civil, criminal and injunctive redress.

https://www.viewtrip.com/GetItin.aspx
Terms of Use:

https://www.virginamerica.com/book/ow/a1/
Terms of Use:

https://www.virgin-atlantic.com/en/g...ndBooking.next
Terms of Use:

https://www.virtuallythere.com/new/reservations.html
Terms of Use:

http://weather.noaa.gov/weather/current/
Terms of Use:

http://worldaerodata.com/wad.cgi
Terms of Use:

http://www.airframes.org/fleet/
Terms of Use:

http://www.cathaypacific.com/cx/en_H...oking-now.html
Terms of Use:

http://www.flightradar24.com/
Terms of Use:

http://www.FlightStats.com/go/Flight...ingByFlight.do
http://www.FlightStats.com/go/Flight...tusByFlight.do
Terms of Use:

http://www.flightview.com/TravelTool...eryResults.asp
http://www.flightview.com/TravelTools/viewairport.asp
Terms of Use:

http://www.gcmap.com/airport/
http://www.gcmap.com/mapui
Terms of Use:
http://www.gcmap.com/faq/using
Q: May I use the Great Circle Mapper's maps on my web page?
A: You may use maps generated by the Great Circle Mapper on non-commercial web pages (q.v. commericial use below) so long as you do not profit from them and you include the following credit on pages which include maps:
...
Q: May I use the Great Circle Mapper's maps for commercial sites or publications?
A: Please write to Karl L. Swartz regarding terms for commercial use of the maps.

http://www.iata.org/about/members/Pa...line-list.aspx
Terms of Use:
http://www.iata.org/Pages/terms.aspx
2. Your Conduct

The content on this Site is for your personal use only within the organization or entity to which you are attached as applicable, and it is not intended for commercial exploitation unless expressly agreed in writing by IATA through a duly authorized representative. IATA authorizes you to download or reproduce selected materials at this Site only for your personal, non-commercial use, in the ordinary course of business provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials and that the title or database brand name and IATA name is stated as the source.

You may not otherwise modify, disassemble, create derivative works, distribute, reproduce, publicly display, perform, transmit, re-transmit, sell, rent, sublicense, or otherwise use any materials or content on this Site for commercial or non-commercial exploitation by yourself or the organization or entity to which you are attached or permit third parties to so do. Without limitation, unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content is not permitted, and any use of these materials on any other website or networked computer environment for any purpose without IATAs prior written consent is prohibited.
...
4. Intellectual Property Rights

...You must not modify, decompile, or reverse engineer any software IATA discloses to you via this Site, and you must not remove, overprint, or deface any notice of copyright, trademark, logo, legend, or other notice of ownership from any originals or copies of software or information from the website. "IATA Trademarks" means all names, marks, brands, URL names or addresses, logos, designs, trade dress and other designations IATA uses in connection with Products or Services. You are not permitted to incorporate any IATA Trademarks into any other trademarks, service marks, company names, Internet addresses, domain names, or any other similar designations. Any unauthorized use of any materials contained on this website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

http://www.itn.net/cgi/get
Terms of Use:

http://www.kenya-airways.com/kqbook.aspx
Terms of Use:

http://www.myairlines.ru
Terms of Use:

http://www.qantas.com.au/regions/do/dyn/checkmytrip
Terms of Use:

http://www.seatexpert.com/multiple_results.php
Terms of Use:

http://www.seatguru.com/ajax/findseatmap.php
Terms of Use:

http://www.seatmaestro.com/airlines-...eckmytrip.html
http://www.seatmaestro.com/themes/de...te_airline.php
Terms of Use:

http://www.seatplans.com/ajax/Airline
http://www.seatplans.com/ajax/airports-and-city
http://www.seatplans.com/find-and-compare/
Terms of Use:
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KVS Availability Tool

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Old Jul 13, 2010 | 3:28 am
  #3271  
 
Join Date: Jul 2010
Posts: 2
Smile KVS Tool just brilliant!

I have been using the KVS tool for nearly 4 months now, I signed up for the tool to allow me to keep a constant eye on availability with South African Airways for rarely available business class award seats on their prime direct non-stop flight from London to Cape Town for Christmas and New Year. Last week, to my amazement, SAA released a few seats for the peak season dates I wanted and I managed to contact the airline immediately and book them before they rapidly disappeared. Thanks to the KVS Tool my wife and I are now looking forward to a great 2 weeks over the Christmas and New Year period in Cape Town, and flying there and back in the wonderful comfort of SAA's Business Class Sleeper Seats! Thank you to the KVS Team, we will be recommending the tool to all our friends and family who regularly travel overseas!
djburr is offline  
Old Jul 14, 2010 | 1:58 pm
  #3272  
All eyes on you!
15 Years on Site
 
Join Date: Apr 2007
Location: SFO
Programs: UA 1K
Posts: 1,164
what's wrong with *A award search?

Today I found KVS is not showing any *A award. Anything wrong?
blug is offline  
Old Jul 14, 2010 | 2:01 pm
  #3273  
500k
40 Countries Visited
All eyes on you!
20 Years on Site
 
Join Date: Mar 2002
Location: DAL
Posts: 3,487
Seems to work for me...

[KVS Availability Tool 5.5.0/Diamond - SNT: Awards/StarAlliance/JP-ANA]
Code:
HKG  Hong Kong Int'l HK [VHHH]
PEK  Beijing Capital CN [ZBAA]
MON  19 Jul 2010 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------
CA         118     HKG   08:30     PEK   11:55     321  0   FS/  CS+  YS+
CA         108     HKG   10:30     PEK   13:55     321  0   FS/  CS+  YS+
CA         102     HKG   12:45     PEK   16:00     321  0   FS/  CS-  YS+
CA         112     HKG   14:10     PEK   17:30     321  0   FS/  CS-  YS+
CA         110     HKG   17:30     PEK   21:00     330  0   FS/  CS+  YS+
CA         116     HKG   20:00     PEK   23:25     321  0   FS/  CS-  YS+
[KVS Availability Tool 5.5.0/Diamond - SNT: Awards/StarAlliance/JP-ANA]
Code:
PEK  Beijing Capital CN [ZBAA]
TPE  Taipei Chiang Kai Shek TW [RCTP]
MON  19 Jul 2010 | 1 Seat

Carrier    Flight  From  Depart    To    Arrive    A/C  St  Availability
---------  ------  ----  --------  ----  --------  ---  --  -------------
CA         185     PEK   08:35     TPE   11:45     330  0   FS/  CS+  YS-
CA         1710    PEK   19:00     HGH   21:00     320  0   FS-  CS-  YS-
 -> CA     149     HGH   09:30 +1  TPE   11:20 +1  320  0   FS/  CS-  YS-
CA         1708    PEK   21:00     HGH   22:55     319  0   FS-  CS-  YS-
 -> CA     149     HGH   09:30 +1  TPE   11:20 +1  320  0   FS/  CS-  YS-
CA         1857    PEK   21:30     SHA   23:40     333  0   FS-  CS-  YS-
 -> FM     801     PVG   09:05 +1  TPE   10:45 +1  757  0   FS/  CS+  YS+
CA         1857    PEK   21:30     SHA   23:40     333  0   FS-  CS-  YS-
 -> CA     197     SHA   11:40 +1  TPE   13:30 +1  737  0   FS/  CS-  YS-
CA         1537    PEK   12:55     NKG   14:55     321  0   FS-  CS-  YS-
 -> FM     805     NKG   17:30     TPE   19:10     737  0   FS/  CS+  YS-
ual744777sta is offline  
Old Jul 14, 2010 | 2:02 pm
  #3274  
A FlyerTalk Posting Legend
10 Countries Visited20 Countries Visited30 Countries Visited20 Years on Site
 
Join Date: Apr 2001
Location: PSM
Posts: 69,232
Originally Posted by blug
Today I found KVS is not showing any *A award. Anything wrong?
Any particular error or route you're looking at? I see *A availability on some routes just fine, albeit via a different front-end engine, but that suggests that the ANA site is working just fine so I'd expect an error if you're not getting answers via the tool.
sbm12 is offline  
Old Jul 14, 2010 | 2:06 pm
  #3275  
All eyes on you!
15 Years on Site
 
Join Date: Apr 2007
Location: SFO
Programs: UA 1K
Posts: 1,164
Originally Posted by sbm12
Any particular error or route you're looking at? I see *A availability on some routes just fine, albeit via a different front-end engine, but that suggests that the ANA site is working just fine so I'd expect an error if you're not getting answers via the tool.
No, not working for me. I tried the same date. KVS searched for about 5 seconds, and then displayed nothing.

My ANA # has 0 mile, I wonder if that is the reason. My membership expires in 9 days, but I don't think that should matter.

Except *A awards, everything else is fine.
blug is offline  
Old Jul 14, 2010 | 2:17 pm
  #3276  
KVS
Original Poster
FlyerTalk Evangelist
All eyes on you!
20 Years on Site
 
Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
Arrow

Originally Posted by blug
No, not working for me. I tried the same date. KVS searched for about 5 seconds, and then displayed nothing.

My ANA # has 0 mile, I wonder if that is the reason. My membership expires in 9 days, but I don't think that should matter.

Except *A awards, everything else is fine.
Please download the current version (V5.5.0).
KVS is offline  
Old Jul 16, 2010 | 2:44 pm
  #3277  
All eyes on you!
20 Years on Site
 
Join Date: Aug 2004
Posts: 1,033
Do you have an iPad version in the pipeline? that would be so cool
maclover is offline  
Old Jul 16, 2010 | 4:05 pm
  #3278  
30 Countries Visited
5M
All eyes on you!
25 Years on Site
 
Join Date: Jan 2001
Location: Boston, MA
Programs: AA Lifetime Platinum (3MM), QF Lifetime Gold, Bonvoy Lifetime Platinum, Ex-Hyatt Diamond
Posts: 7,808
Originally Posted by maclover
Do you have an iPad version in the pipeline? that would be so cool
Ditto.
nologic is offline  
Old Jul 17, 2010 | 12:37 am
  #3279  
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Mar 2006
Location: PEK
Programs: BAEC, AA Exec Plat
Posts: 260
Can anyone help with error messages I am getting with KVS.

I am searching for oneworld award availability and getting an error saying "Data source error: booking notification - china" if I search for flights originating in China. Similar messages for HKG, BKK and other Asian destinations.

Search works fine for US / Europe origins and in the past has worked OK for Asia. Any ideas?
justin1123 is offline  
Old Jul 17, 2010 | 11:07 am
  #3280  
KVS
Original Poster
FlyerTalk Evangelist
All eyes on you!
20 Years on Site
 
Join Date: Jan 2004
Location: Worldwide
Posts: 12,952
Lightbulb

Originally Posted by justin1123
Can anyone help with error messages I am getting with KVS.

I am searching for oneworld award availability and getting an error saying "Data source error: booking notification - china" if I search for flights originating in China. Similar messages for HKG, BKK and other Asian destinations.

Search works fine for US / Europe origins and in the past has worked OK for Asia. Any ideas?
Please change the POS back to its default setting (AU-QFA-SP1) and try again.
KVS is offline  
Old Jul 18, 2010 | 7:35 am
  #3281  
 
Join Date: Apr 2007
Location: CH
Programs: LH
Posts: 1,780
Access?

First time, I wanted to see, what the kvs can do.

First, I did pay. I got a nice mail, that the Diamond/2 Month got through. Fine.
Then, I tried to register.
And, guess what, it did not accept my E-Mail. The same, that was accepted before. I hate, when something like this happens. First, accept everything, and then, you want all information about your customer. Okay, I provided two other e-Mail addresses, until it accepted it.

That was 7:45 am this morning. Until now, I have not heard anything. (8 hours later).

The tool must be damn good, because at the moment, I feel like I will not even try to use it anymore.
chumbawumba is offline  
Old Jul 18, 2010 | 10:33 am
  #3282  
All eyes on you!
20 Years on Site
 
Join Date: Sep 2005
Posts: 2,738
Originally Posted by chumbawumba
First time, I wanted to see, what the kvs can do.

First, I did pay. I got a nice mail, that the Diamond/2 Month got through. Fine.
Then, I tried to register.
And, guess what, it did not accept my E-Mail. The same, that was accepted before. I hate, when something like this happens. First, accept everything, and then, you want all information about your customer. Okay, I provided two other e-Mail addresses, until it accepted it.

That was 7:45 am this morning. Until now, I have not heard anything. (8 hours later).

The tool must be damn good, because at the moment, I feel like I will not even try to use it anymore.
Be patient. Kevin may not live in the same timezone as you, that's why he posted the 24 hours turnaround time. He is otherwise very prompt in my experience.

I think you will find the tool well-worth the few hours wait.
ckpeter is offline  
Old Jul 18, 2010 | 10:41 am
  #3283  
FlyerTalk Evangelist
All eyes on you!
20 Years on Site
 
Join Date: Sep 2003
Posts: 12,412
Originally Posted by chumbawumba
First time, I wanted to see, what the kvs can do.

First, I did pay. I got a nice mail, that the Diamond/2 Month got through. Fine.
Then, I tried to register.
And, guess what, it did not accept my E-Mail. The same, that was accepted before. I hate, when something like this happens. First, accept everything, and then, you want all information about your customer. Okay, I provided two other e-Mail addresses, until it accepted it.

That was 7:45 am this morning. Until now, I have not heard anything. (8 hours later).

The tool must be damn good, because at the moment, I feel like I will not even try to use it anymore.
Dude relax! If you don't like the service take your business elsewhere. You are being unreasonable, he gives a 24hr turnaround time and you have given him 8hrs.

I have had outstanding service from the KVS tool over the last 5-6 years or so ^^^
onlysuites is offline  
Old Jul 18, 2010 | 10:56 am
  #3284  
 
Join Date: Apr 2007
Location: CH
Programs: LH
Posts: 1,780
Originally Posted by lallyr
You are being unreasonable, he gives a 24hr turnaround time and you have given him 8hrs.
The thing is, that he makes you aware of the 24hr AFTER you paid.
In a world of today, why can he not grant immediate access and check later? The payment went through...
chumbawumba is offline  
Old Jul 18, 2010 | 12:26 pm
  #3285  
All eyes on you!
20 Years on Site
 
Join Date: Aug 2004
Posts: 1,033
AZ - Alitalia award availability

Hi KVS.
Any idea if you are going to implement this?
Thank you

maclover
maclover is offline  


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