Awardnexus also scrapes the QF/BA/AC/NH Websites without asking for your QF/BA credentials. Also it's free :)

Note: if you disclose your QF/BA login info to KVS, the risk is all yours. When someone does something nefarious with them the airlines will wash their hands off the liability since you disclosed the data to someone.

Yes, same here. I am always surprised by how negatively some people on these boards feel about KVS. I have not had any serious problem with the tool and have found it very useful on a number of occasions. I would not hesitate to use it again if needed. I am sure some people feel differently.

I don't mind providing my credentials, but this is good to know -- thank you!

Asking for subscriber credentials associated with accounts the subscriber is eligible for is one thing. Asking your own customers to create a fraudulent account is on a whole other level.

What started this was KVS was losing search functionality but instead of obtaining new data sources legitimately or just state this functionality is no longer available, KVS decided to ask it’s paying users to create fraudulent accounts on the FAU (Florida Atlantic University) travel site meant for its own users and without FAU consent.

KVS could have just created these fraudulent FAU account(s) itself and have subscribers’ searches funnel through these fake account(s) and its subscribers would have been none the wiser. KVS knew that if it went with that model, it would potentially open itself up to civil and criminal liability.

What does KVS do? It decides to knowingly and willfully have its paying subscribers create fraudulent FAU accounts so that customers like you can open yourself up to potential civil and criminal liability so that KVS can continue to profit.

That is why some of us have an issue with KVS.

After a month of no response, no codes, etc I've filed a case with PayPal. Shame as it looks like a great tool!

It's been over a month with no response from KVS. I requested a refund from PayPal and it was approved immediately. Unfortunate since I really liked using KVS in the past, but this lack of customer service is ridiculous.

I have a subscription but the tool cannot be used anymore. The website www.kvstool.com is not even available. Sad.

It is up today.
 

Site is up today

Thank you for the news. Good to hear!

KVS,

Please do something about the CX search. It is NOT working.

With BA not showing anything non-BA it seems, JL not working and QF seemingly not working nothing works for One World redemption!

Please do something about CX awards then!

Thank you.

Got a "friendly reminder" that I had placed an order. But unfortunately I never received the temporary nor permanent code. Have requested a refund. Will do a chargeback soon.

Likewise, received the reminder email. How many businesses send out such emails? Yet with multiple emails all related to order and payment, the email containing the very key itself is not sent.

First of all, we would like to, once again, remind KVS Tool Members that this thread is not one of our official support channels. Please use the Contact Form on the official KVS Tool Homepage or e-mail us directly in order for us to be able to handle your inquiry promptly.

Furthermore, virtually all e-mail non-delivery issues appear to concern GMail users.

It sure does and you can search for Award Availability across all *A member airlines at once.

As we do not have your FT username on-file, please contact us directly so we can re-send your credentials to you via e-mail.

We have already re-sent your credentials via e-mail. Please confirm receipt.

We have just re-issued your credentials via e-mail. Please confirm receipt and welcome back to the KVS Tool!

Thanks for the SendGrid recommendation -- we will look into it.

We are sorry to hear that GMail had failed to deliver our e-mails to you. Please let us know if you have an alternative e-mail address.

Welcome to the KVS Tool!

We are glad you are enjoying your KVS Tool Membership and thanks for being a Member since 2010!

Welcome back to the KVS Tool and thanks for being a Member since 2006!

Many thanks for your support of the KVS Tool Project over the past 14 years!

We have forwarded you another copy of your credentials e-mail. We are sorry to hear that GMail had failed to deliver our original e-mails to you.

We are glad that you have enjoyed your KVS Tool Membership!

Please rest assured that all membership credentials are securely stored on your local machine (just like with any other locally-installed web browser application) and we do not have access to them.

Welcome to the KVS Tool. Please confirm receipt of your Membership credentials e-mail.

Our web server provider had a brief outage on 27 Aug 2022, which has since been resolved.

We have updated the [Awards/JL-OneWorld] Engine earlier on today -- please download KVS Tool V10.5.1 and let us know.

[Awards/QF-OneWorld] and [Awards/BA-OneWorld] Engines continue to work normally also.

Regretfully, it appears that CX had de-comissioned its OneWorld Award Search Engine earlier on this month.

Nothing received still.

We have sent another copy now -- please confirm receipt.

I paid for the diamond membership over a week ago, but did not see the ridiculous warning about using free email providers. Have been unable to get in contact with the KVS team even through the contact form. Is this normal? I apologise in advance if I have misread another one of your rules about how to receive emails.

We have not been able to locate any requests under your FT username.
If you still have not received your Temporary Credentials, please let us know.

Hahaha. 90% of netizens use free e-mail accounts...

Removed

Used KVS a few years ago and it usually worked quite well, error codes listed on site and usually able to self fix it. Fast forward a few years later and now without knowing all this drama I went ahead and bought a platinum since that is needed to check CX awards. Nothing works out of the box, error codes are not ones that are shown on their error diagnostic page. Filling the form on their site asking for help results in no replies for 4 days now. Am going through the payment method I used to try to get a refund. The support is extremely underwhelming as many in this thread have recently stated

Was this ever resolved for you? I'm having the same issue. Haven't been able to get any response including DMing here. Do I just have to issue a chargeback from on my credit card?

If this is not an official support channel, your contact form doesn't work, you don't publish an email address on your website, and you don't respond to DMs here, how are users who have paid $75 and not gotten access to the software supposed to get support?

I got my temporary code after posting here. The web form did not yield a response for me. I never did get my "permanent" registration code and just decided to write it off and be glad I didn't pay for a longer membership. I'd just lodge a chargeback if I were you. What else are you meant to do?

​​​
​​​So your temporary code expired, I take it? I guess I'll dispute with my bank. So crazy.

Contact form or email has yielded no replies. At this point I have bought the $75 package for close to a week and it has not functioned nor have I been able to get a reply from their contact form, their email or the refund request I sent through the amazonpay payment method.

Have to dispute with my bank which is a hassle. Horrible how KVS customer service has gotten to this point, I actually liked using the tool many years back.

Tried one last time to contact them by form and email, providing a non-gmail address for them to respond to and have still not heard anything back. On the phone to initiate the chargeback with my credit card right now.

We are unable to match your FT username to any KVS Tool account. Please PM us with your e-mail address so that we can look into this matter.

We are also unable to match your FT username to any KVS Tool account. Please PM us with your e-mail address so that we can look into this matter.

Please also note that the Temporary Registration Code that you have received will always continue to work until you receive your Permanent Credentials (regardless of the expiration date shown in the e-mail).

Thank you for providing a non-GMail address. We have now manually re-issued your Membership Credentials.

hi!
i purchased an additional 12 months just for the temporary code to be sent to my new computer. sent a DM with the email
10 minutes, nothing so far.
Thanks!

KVS its really false advertising to say that if you just purchase a renewal we'll get a temporary code, when that isn't the case. 15 hours still nothing.

As noted on the KVS Tool website, GMail will not deliver automatically-issued Temporary Credentials.

We have now issued your code manually.

Glad to discover this thread,

Phew, i'll just browse Miles&More the vintage way...

Thanks everyone for posting your warnings/ experiences !

I have had no problems at all - other than slight delays at times with KVS...

In fact, using the Tool is *so much easier* than dealing with the M&M website or app (which uses the website ::facepalm::), which is hopeless - and they never fix it!

Is a download to a desktop/laptop required to become a KVS tool user? How can I do browser only?

Yes, you need to download and install a program on your computer - must be Windows or lot of extra work if another platform.

Why are these credentials being filtered by gmail?

I cannot answer for KVS but I do have my own experience where gmail - unlike many other mail providers - will restrict files with certain content from being delivered. It also detects if file extensions are changed to try to bypass restrictions and also looks inside zip files to see whether the files within the zip meet gmail's rules.

Maybe Gmail knows what a shonky business KVS is running? 🤣😂🤣😁

Actually, when I was involved with Kevin (aka KVS) few years ago, he was using Gmail himself. Not sure what he is using nowadays though.

I started using the KVS Tool this week. I used a non GMail adress and had no issues registering. However, I encountered some issues

- ANA Award search through partners only partially showed correct results. Checked with M&M/ AC / SQ (always wants Captchas!)
Sometimes I get a seat, sometimes shows no award availability
- Especially the Power Search does not work for me (or I don't know how to use it?). That would be a killer feature but he shows me no flights or just for one day even though I choose several days and I can see award availability (example SFO - HND)

No CAPTCHAs for M&M and AC for me.

Yes, SQ always requires *multiple* CAPTCHAs.

Not using ANA award search - no point for me to do so - I use AC/M&M primarily - and it's mostly *much better* than having to log into Aeroplan's or M&M's websites...

I know hotmail/outlook.com does something similar. Completely blocks (never shows in SPAM and the sender doesn't get a bounce-back either) for a lot of "verification" emails (ie, you create an account on some forum, it sends you an email verification link and you never get it). The one time I was able to get an admin (from the sending system) to look at the logs, it appeared that MS would reject/whack the connection if the email had "too many links/URL's" So I created a gmail account to get around that, but seems that Google is now doing something similar.

I know my Chase electronic statements periodically don't make it to Microsoft as I'm randomly getting snail mail from Chase saying they couldn't deliver to [email protected]

No, it doesn't work that way - I have been involved in administering mail servers including bulk mailing services (we were sending up to 200K mails a day) for some time and had to deal with Microsoft, Google, AWS, Yahoo and many others about that. It all depends on how well your mail server is set up (there are heaps of ways how to make sure your messages don't get dumped if you are legitimate business) and "reputation" of your servers.

If you run shonky business like KVS does than you cannot have all the required settings to have/gain good "reputation". Obfuscating your real location (is it Canada, USA or Bahamas or whatever country it is), misusing other business services etc, will not work.

I guess Chase doesn't know how to setup a mail server then. BTW I was an email admin for a large government agency and I can assure you that the large providers (MS/Google) would block things (not let them through as Spam) and had nothing to do with the incoming IP "reputation score" (static Class B owned by a large State Government agency). Although trying to get ahold of someone at MS was a royal PITA.

Now we've migrated to O365 where all mail (there is no delineation between "internal" and "external" with O365 Gx tenants) gets treated the same. We've had repeated instances where "internal email" (ie, I send an email to my colleague right across from me) gets treated/marked as Spam.