Feb 14, 2015, 12:53 pm
Last edit by: 747FC
The ExpertFlyer support by email is at [email protected]
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
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Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
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Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
Jun 7, 2019, 7:58 pm
#1981
Join Date: Jan 2011
Location: YVR to SEA
Posts: 2,535
Is Avianca availability showing the life miles accessible ones? Lim-gru showing space in I next March but unable to pull it up on Aeroplan at all, lim-gru alone or lim-gru-jnb (got some married segments to show up that way, but not this particular flight)
Jun 9, 2019, 9:29 pm
#1982
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Avianca is showing at partner level inventory on EF. Aeroplan is known to adjust the results that partners publish.
Jun 13, 2019, 7:52 pm
#1983
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,581
@ExpertFlyer Voice,
In the oneworld forum, there has been a report that the ow Explore Fares (e.g. xONEx) have gone up, days ago.
Checking on ExpertFlyer today, no fare changes at all (same fares as months ago).
Can you explain? Thanks.
In the oneworld forum, there has been a report that the ow Explore Fares (e.g. xONEx) have gone up, days ago.
Checking on ExpertFlyer today, no fare changes at all (same fares as months ago).
Can you explain? Thanks.
Jun 13, 2019, 8:01 pm
#1984
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
It's not clear what you want us to explain, the fares published are what we show. You should ask whoever posted that in the OW forum the specific EF search they did and to double check again.
Jun 14, 2019, 4:10 am
#1985
Join Date: Nov 2012
Location: YWG
Posts: 2,272
Quick question re: flight availability results
Looking to book a ticket on AC. AC uses origin-destination ticketing and doing an O-D search, EF seems to show booking class P available while AC's website for booking tickets shows Z as the lowest available.
Is there any way that this could be explained and how I could go about ticketing in P? I thought EF could handle O-D ticketing rules and shows real-time availability, so I'm not really sure how to explain this.
Looking to book a ticket on AC. AC uses origin-destination ticketing and doing an O-D search, EF seems to show booking class P available while AC's website for booking tickets shows Z as the lowest available.
Is there any way that this could be explained and how I could go about ticketing in P? I thought EF could handle O-D ticketing rules and shows real-time availability, so I'm not really sure how to explain this.
Jun 14, 2019, 9:12 am
#1986
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Quick question re: flight availability results
Looking to book a ticket on AC. AC uses origin-destination ticketing and doing an O-D search, EF seems to show booking class P available while AC's website for booking tickets shows Z as the lowest available.
Is there any way that this could be explained and how I could go about ticketing in P? I thought EF could handle O-D ticketing rules and shows real-time availability, so I'm not really sure how to explain this.
Looking to book a ticket on AC. AC uses origin-destination ticketing and doing an O-D search, EF seems to show booking class P available while AC's website for booking tickets shows Z as the lowest available.
Is there any way that this could be explained and how I could go about ticketing in P? I thought EF could handle O-D ticketing rules and shows real-time availability, so I'm not really sure how to explain this.
Jun 14, 2019, 9:55 am
#1987
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
It's not clear what you mean as you haven't given an example. If you are referring to married segments then you have to search for the entire itinerary, not just one segment, to get the correct results. Also are you sure there is a valid P fare for the route you are trying to book?
A search also throws up this: https://www.flyertalk.com/forum/air-...l#post31191052
But as I too said in the other thread: without details, it's hard to suggest any ideas in the abstract. The only thing that immediately comes to mind if hydrogen really is searching the entire itinerary rather than sector-by-sector is that there may be a difference between POS.
Jun 14, 2019, 11:29 am
#1988
Join Date: Nov 2012
Location: YWG
Posts: 2,272
It's not clear what you mean as you haven't given an example. If you are referring to married segments then you have to search for the entire itinerary, not just one segment, to get the correct results. Also are you sure there is a valid P fare for the route you are trying to book?
Some back story to this: ITA Software Matrix Airfare Search Consolidated Information and Help Thread
A search also throws up this: https://www.flyertalk.com/forum/air-...l#post31191052
But as I too said in the other thread: without details, it's hard to suggest any ideas in the abstract. The only thing that immediately comes to mind if hydrogen really is searching the entire itinerary rather than sector-by-sector is that there may be a difference between POS.
A search also throws up this: https://www.flyertalk.com/forum/air-...l#post31191052
But as I too said in the other thread: without details, it's hard to suggest any ideas in the abstract. The only thing that immediately comes to mind if hydrogen really is searching the entire itinerary rather than sector-by-sector is that there may be a difference between POS.
Outbound shows Z available on EF - and I can access Z.
Return shows Z6 P2 available on EF - AC website can only access D. Matrix says there is a valid Z fare on the return.
So who do I trust?
Jun 14, 2019, 12:38 pm
#1989
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
A partial answer:
On the AC website, I can see itineraries priced using Z out Z back if you fly AC295/AC29 out and AC30/AC296 back. This accords with the ITA screenshot you've posted.
If I price AC295/AC29 out and AC30/AC292 back, ITA returns Z out D back, matching the AC website.
What I don't know is why EF will show Z class available on AC30/AC292 but AC will not book it. As it doesn't seem to be a POS problem (I've tried a few), then my next guess (looking at the numbers) would be that it might be some sort of DIF issue. ITA doesn't always handle DIFs in the way that the airline will sell them.
On the AC website, I can see itineraries priced using Z out Z back if you fly AC295/AC29 out and AC30/AC296 back. This accords with the ITA screenshot you've posted.
If I price AC295/AC29 out and AC30/AC292 back, ITA returns Z out D back, matching the AC website.
What I don't know is why EF will show Z class available on AC30/AC292 but AC will not book it. As it doesn't seem to be a POS problem (I've tried a few), then my next guess (looking at the numbers) would be that it might be some sort of DIF issue. ITA doesn't always handle DIFs in the way that the airline will sell them.
Jun 14, 2019, 3:25 pm
#1990
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
A partial answer:
On the AC website, I can see itineraries priced using Z out Z back if you fly AC295/AC29 out and AC30/AC296 back. This accords with the ITA screenshot you've posted.
If I price AC295/AC29 out and AC30/AC292 back, ITA returns Z out D back, matching the AC website.
What I don't know is why EF will show Z class available on AC30/AC292 but AC will not book it. As it doesn't seem to be a POS problem (I've tried a few), then my next guess (looking at the numbers) would be that it might be some sort of DIF issue. ITA doesn't always handle DIFs in the way that the airline will sell them.
On the AC website, I can see itineraries priced using Z out Z back if you fly AC295/AC29 out and AC30/AC296 back. This accords with the ITA screenshot you've posted.
If I price AC295/AC29 out and AC30/AC292 back, ITA returns Z out D back, matching the AC website.
What I don't know is why EF will show Z class available on AC30/AC292 but AC will not book it. As it doesn't seem to be a POS problem (I've tried a few), then my next guess (looking at the numbers) would be that it might be some sort of DIF issue. ITA doesn't always handle DIFs in the way that the airline will sell them.
Jun 14, 2019, 9:47 pm
#1991
Join Date: Nov 2012
Location: YWG
Posts: 2,272
What I don't know is why EF will show Z class available on AC30/AC292 but AC will not book it. As it doesn't seem to be a POS problem (I've tried a few), then my next guess (looking at the numbers) would be that it might be some sort of DIF issue. ITA doesn't always handle DIFs in the way that the airline will sell them.
ExpertFlyer is not building or pricing itineraries. The "return" availability is just the initial search with the airports swapped and a different date in the availability search. If AC and ITA don't even match, then it's not clear what you are looking EF to match.
So my million dollar question is: is the failure to access P/Z class because EF is showing wrong information or because AC’s booking engine has some sort of flaw in accessing P/Z?
Jun 15, 2019, 6:13 am
#1992
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
At any rate, as I said above, when I looked yesterday ITA pricing was actually accurately matching AC pricing on those two sets of inbound flights, so your primary sources are not being misleading.
Jun 15, 2019, 7:38 pm
#1994
Join Date: Nov 2012
Location: YWG
Posts: 2,272
I don't think that you can necessarily take that for granted. There is a valid Z fare for the other flight combination. But there may be some reason why it isn't valid for the combination that you'd like - flight restrictions, DIF considerations etc. It's not necessarily the case that a fare either is or isn't valid for all flights on a particular day. Nor is it necessarily the case that if you can see seats in a particular booking class, they are bookable using the fare that you'd like to use.
At any rate, as I said above, when I looked yesterday ITA pricing was actually accurately matching AC pricing on those two sets of inbound flights, so your primary sources are not being misleading.
At any rate, as I said above, when I looked yesterday ITA pricing was actually accurately matching AC pricing on those two sets of inbound flights, so your primary sources are not being misleading.
BTW - what is DIF?
Jun 16, 2019, 9:04 am
#1995
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Seat Maps have nothing to do with ticket inventory. "Blocked" means that physical seat is blocked from being assigned, it doesn't mean that there is a seat blocked from being sold.