lall

I am a BA Gold Exec member and a Premium subscriber to EF wishing to book 2 award flights (economy X) or (Gold Elite Award V) for flight London Gatwick to PFO (Cyprus) on 08 Sept 2018 - Flight BA 2676.

EF showed and is still showing seats available. I (from Mauritius) called BA Gold line in UK to book, only to be told that they can't find any seats.
Re did the search on EF after the call, and again EF shows availability (see below).

For the same date (08 Sep 2018), EF shows availability of 9 award flights in economy for Gold Elite ( V class) on LHR (Heathrow)-LCA (Lanarca) route at 11.45 am but BA Exec agent says nothing is available. This particular availability (LHR-LCA) has been there on EF since several days.

EF made me lose over £50 on long distance call (i am from Mauritius).

Can EF verify and revert as to why i am unable to book theses awards and how can i book, if they are available at all. Checked on BA.com, no availability.


Thank you




FlightStopsDepartArriveAircraftFrequency
ReliabilityAvailable ClassesDescriptionCodeSeats0 ConnectionsBA 26760LGW
08/09/18
12:55PFO
08/09/18
19:30320Su,M,W,F,Sa
50% / 24mEconomy - AwardXNoEconomy - Gold Elite Award V2

ExpertFlyer Voice

It might be a point of sale issue as from both the USA and UK POS it shows V2 however from Mauritius POS it may be V0.

This is a screen shot of the direct response from the BA host system in the reservation system. You should ask BA point blank why they see no V inventory when it's clearly there and your travel agency can see it:

lall

Thank you for the reply.

It cannot be a point of sale issue as my conversation was via phone to the UK Gold Exec line (+44 country code) and Mauritius does not have a Gold Exec call centre.
Also the point of departure for the award flight is LGW so i find it surprising that BA says nothing is available. The POS is UK (both the BA transacting agent and the departure airport). I will try to call them again.
thank you

Calchas

Are you sure they are actually looking for V availability instead of X? I think it is more likely the error is with BA’s agents forgetting about the extra V bucket availability for golds.

I’d also suggest investing a few pounds in Skype or another online call service to lower the cost of these calls.

Plus what does it show on ba.com?

jess196

Just wondering how you would decode this delay reason from expert flyer..

RMKS/DYLD DUE MTC YYZ. / BATTERY INVEST

Thanks in advance!!

mak101

In basic subscription can I receive alert when award seats available?

ExpertFlyer Voice

No, Flight Alerts are a Premium Subscription feature: https://www.expertflyer.com/frequent-flyer-programs

mak101

I am not talking about flight alerts, I would like to use my AA Advantage points to book flight and would like to receive alerts when reward seats are available.

serfty

I believe "Flight Alerts" are what provides notification of reward seat availability.

ExpertFlyer Voice

That is correct: https://www.expertflyer.com/frequent...labilityAlerts

mak101

When I do award search, what should I select for Airline? I have aa points and would like to search for all possibilities, EY, QF, CX or any other combination, how do I search?

serfty

E/F is airline by airline for such. You can set up separate alerts for various available airlines but that can be cumbersome.



If you want multi airline functionality, you might need to consider something like awardnexus.

TWA884

Recent questions and answers about using Award Nexus were moved to the relevant thread:
TWA884
Travel Tools moderator

tootsiegirl

I just set up an account with Expert Flyer (the free service)and I am trying to set up an alert. My question is I have one seat booked for business class for LHR to YYC and I am wondering what I click on to set up an alert to see if/when another business seat becomes available. I have clicked on the $$ to pick a seat and it will not let me..HELP What am i doing wrong. FYI I have followed the Need Help. I have clicked on the seat and nothing

• Business

Aircraft: 789 (Boeing 787-9)

Create Seat Alert®Need Help?

Alert Name




Options

Include Premium Only seats

Include Paid seats

Include Blocked seats
Seats to look for

Any Seat

Any Aisle Seat

Any Window Seat

Any Exit Row Seat $


Any 2 Seats Together $


Select Specific Seats $
You can be notified about specific seats by clicking on them in the seat map.

Have a test email of this alert sent to yourself
You have selected alert options which costs $0.99. Click purchase to complete your alert.
Must specify one or more seats

Thanks for any help you can give me..

Tootsiegirl

canadiancow

Seat alerts are for specific seats on the seat map.

It sounds like you want a fare availability alert for I1.

Either way, ExpertFlyer.com Help Desk Thread is a much more appropriate place to ask this.