Feb 14, 2015, 12:53 pm
Last edit by: 747FC
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This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
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Searches currently not working:
To search AA upgrades:
This is a community-maintained wiki, it is not necessarily endorsed by ExpertFlyer.
--------------------
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
ExpertFlyer.com Help Desk Thread
May 10, 2018, 6:05 pm
#1696
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
I wonder how often EF checks upgrade availability.
Once I found AA's C upgrade availability at EF.com by myself and then called AA to confirm the upgrade.
I set up an alert for the C inventory, but I didn't get a notification.
Also, for another flight I didn't get an notification, but when I checked my AA account, my seat had been already upgraded.
Once I found AA's C upgrade availability at EF.com by myself and then called AA to confirm the upgrade.
I set up an alert for the C inventory, but I didn't get a notification.
Also, for another flight I didn't get an notification, but when I checked my AA account, my seat had been already upgraded.
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May 22, 2018, 12:00 am
#1697
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,360
I was looking at award space for ORD-OTP on LH in I. EF shows no availability, even though united.com does. Does EF show different availability than united.com for LH awards? For example, for December 12.
I have set up an alert for prefered flights that don’t currently have availability, but now I wonder how accurate EF is.
Thanks.
I have set up an alert for prefered flights that don’t currently have availability, but now I wonder how accurate EF is.
Thanks.
May 22, 2018, 10:04 am
#1698
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
I can't answer your more general questions, but I can't replicate the specific problem you report. I've just searched that route for 12 December and seen availability (on LH, via FRA and MUC) showing on both united.com and EF. Maybe try again?
May 22, 2018, 10:18 am
#1699
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,360
I’m sorry, I had the date wrong. The problem is with December 13, not 12.
May 22, 2018, 11:46 am
#1700
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Thanks. I can now replicate the problem and also confirm that searching on LH (M&M) shows the same availability as united.com for that date. EF should (and normally does) return the same results as LH, so something does seem to be wrong. The fact that the results for 12 December appear to be fine makes things more curious.
May 23, 2018, 12:38 am
#1701
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
We just looked at United and there is no all LH option between ORD and OTP on Dec 13, so it's not clear what you are referring to. It only shows 2 stop options for I inventory, all of which include at least 1 UA segment. LH does have inventory for FRA to OTP on Dec 14 (the connecting flight) which ExpertFlyer does show if you do that search.
If you need further help using ExpertFlyer, then email us directly at [email protected]
If you need further help using ExpertFlyer, then email us directly at [email protected]
May 23, 2018, 12:43 am
#1702
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,360
We just looked at United and there is no all LH option between ORD and OTP on Dec 13, so it's not clear what you are referring to. It only shows 2 stop options for I inventory, all of which include at least 1 UA segment. LH does have inventory for FRA to OTP on Dec 14 (the connecting flight) which ExpertFlyer does show if you do that search.
If you need further help using ExpertFlyer, then email us directly at [email protected]
If you need further help using ExpertFlyer, then email us directly at [email protected]
May 23, 2018, 11:31 pm
#1703
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,360
We just looked at United and there is no all LH option between ORD and OTP on Dec 13, so it's not clear what you are referring to. It only shows 2 stop options for I inventory, all of which include at least 1 UA segment. LH does have inventory for FRA to OTP on Dec 14 (the connecting flight) which ExpertFlyer does show if you do that search.
If you need further help using ExpertFlyer, then email us directly at [email protected]
If you need further help using ExpertFlyer, then email us directly at [email protected]
May 24, 2018, 10:57 am
#1705
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
Now that it is available again it shows on ExpertFlyer:
Results from https://www.ExpertFlyer.com
In the future, please contact us directly for help with specific searches.
Results from https://www.ExpertFlyer.com
Code:
Awards & Upgrades Search Departing ORD on 12/13/18 12:00 AM for OTP Flying LH on booking class I Frequency Flight Stops Depart Arrive Aircraft Reliability Class Description Code Seats 1 Connection LH 431 0 ORD FRA 74H Unavailable Business - Award/Upgrade I Y 12/13/18 4:15 PM 12/14/18 7:35 AM 87% / 20m LH 1418 0 FRA OTP 319 Unavailable Business - Award/Upgrade I Y 12/14/18 9:50 AM 12/14/18 1:10 PM 60% / 16m
In the future, please contact us directly for help with specific searches.
May 24, 2018, 10:58 am
#1706
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
May 24, 2018, 11:01 am
#1707
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,360
Now that it is available again it shows on ExpertFlyer:
Results from https://www.ExpertFlyer.com
In the future, please contact us directly for help with specific searches.
Results from https://www.ExpertFlyer.com
Code:
Awards & Upgrades Search Departing ORD on 12/13/18 12:00 AM for OTP Flying LH on booking class I Frequency Flight Stops Depart Arrive Aircraft Reliability Class Description Code Seats 1 Connection LH 431 0 ORD FRA 74H Unavailable Business - Award/Upgrade I Y 12/13/18 4:15 PM 12/14/18 7:35 AM 87% / 20m LH 1418 0 FRA OTP 319 Unavailable Business - Award/Upgrade I Y 12/14/18 9:50 AM 12/14/18 1:10 PM 60% / 16m
In the future, please contact us directly for help with specific searches.
May 24, 2018, 11:39 am
#1708
Left Expert Flyer 4/23
Join Date: Jan 2005
Posts: 2,741
May 24, 2018, 11:52 am
#1709
Join Date: May 2018
Location: YYZ
Posts: 42
May 24, 2018, 11:53 am
#1710
Join Date: Dec 2008
Location: CLE
Programs: UA MileagePlus Premier Platinum
Posts: 1,360