Last edit by: Zorak
Which countries are supported?
https://support.google.com/fi/answer...intl_countries
Note that in some locations Hangouts (and Gmail) are not available (e.g., China, Russia, Thailand, South Korea, Mexico, Argentina, and more: see link below for full list of excluded countries), so you will need a VPN to access them (or to make VOIP calls via Hangouts Dialer)
https://support.google.com/hangouts/answer/3205646
Exceptions:
Listed, but no/spotty service:
Not listed, *did* have service
1- Reboot phone
2- Toggle "airplane mode" on/off. Wait five seconds after toggling off (it resets phone modem).
3- Try manually connecting to each available network (rather than using the auto select feature).
4- Toggle down from 4g to 3g (removing the recommended 4g option) and then try manually connecting to each available network.
5- Toggle down from 3g to 2g and then try manually connecting to each available network.
https://support.google.com/fi/answer...intl_countries
Note that in some locations Hangouts (and Gmail) are not available (e.g., China, Russia, Thailand, South Korea, Mexico, Argentina, and more: see link below for full list of excluded countries), so you will need a VPN to access them (or to make VOIP calls via Hangouts Dialer)
https://support.google.com/hangouts/answer/3205646
Exceptions:
Listed, but no/spotty service:
- Ukraine (Aug 2018) - no service, all providers listed as "forbidden". Post #660
- Alaska (Jul 2018) -- had voice service, but inconsistent/spotty data (try forcing Sprint)
- Peru (Sep 2016) post 341, 360
- Grand Cayman Island (Jan 2018) post 547
Not listed, *did* have service
Belize (Jan 2018) post 547Belize now appears on the "supported" international list
1- Reboot phone
2- Toggle "airplane mode" on/off. Wait five seconds after toggling off (it resets phone modem).
3- Try manually connecting to each available network (rather than using the auto select feature).
4- Toggle down from 4g to 3g (removing the recommended 4g option) and then try manually connecting to each available network.
5- Toggle down from 3g to 2g and then try manually connecting to each available network.
Google Fi: Anyone care to post their experience?
#661
Join Date: Sep 2013
Location: DAL
Posts: 1,447
To move a landline number to Google requires moving the line to a mobile company and then Google. I purchased a $10 T Mobile prepay package and had the line to Google within 2 days. Google charges a one time fee of $20 for the port in.
#662
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
#663
FlyerTalk Evangelist
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,507
#664
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
I have been having quite the difficulties with Fi. Some countries work seamlessly. And it's quite lovely when that occurs. But some don't and require much back and forth with escalated Fi personnel.
For those that have issues connecting, here are steps try (in order):
1- Reboot phone
2- Toggle "airplane mode" on/off. Wait five seconds after toggling off (it resets phone modem).
3- Try manually connecting to each available network.
4- Try manually connecting to each available network, but toggle down from 4g to 3g.
5- Try manually connecting to each available network, but toggle down from 3g to 2g.
If none of the above steps work - you will need to contact Google Fi and escalate. You can tell them you did all the steps above (these are the steps the lower level people will require you to try before escalating).
In my case, two countries still wouldn't connect after completing steps 1-5 above (Kazakhstan & Ukraine) but one did (Bulgaria) via step 4.
Google Fi reps needed to contact the local providers in Ukraine to get service working and needed to modify back office settings for Fi to get service working in Kazakhstan. While I am still a fan of Fi - some of these less traveled countries still have issues.
For those that have issues connecting, here are steps try (in order):
1- Reboot phone
2- Toggle "airplane mode" on/off. Wait five seconds after toggling off (it resets phone modem).
3- Try manually connecting to each available network.
4- Try manually connecting to each available network, but toggle down from 4g to 3g.
5- Try manually connecting to each available network, but toggle down from 3g to 2g.
If none of the above steps work - you will need to contact Google Fi and escalate. You can tell them you did all the steps above (these are the steps the lower level people will require you to try before escalating).
In my case, two countries still wouldn't connect after completing steps 1-5 above (Kazakhstan & Ukraine) but one did (Bulgaria) via step 4.
Google Fi reps needed to contact the local providers in Ukraine to get service working and needed to modify back office settings for Fi to get service working in Kazakhstan. While I am still a fan of Fi - some of these less traveled countries still have issues.
#665
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,928
[...]
Countries where calling in Hangouts and Gmail is not available https://support.google.com/hangouts/...id&hl=en&oco=1
Argentina
[...]
Countries where calling in Hangouts and Gmail is not available https://support.google.com/hangouts/...id&hl=en&oco=1
Argentina
[...]
I've added the link that TravelinSperry mentioned to the wiki.
#666
Join Date: Jun 2011
Location: I 35 south bound, finally stopped
Programs: LT Plt, 4mm, *A GLD, burned out medical provider, executing our estate plan
Posts: 1,665
As previously posted Fi worked great in Krakow. Also rural southern Poland (Zakopane) and into Northern Slovakia just over the border. You will ping Slovakia towers while still in Poland just like all borders. I did have to restart the phone a couple of times but did not require more than that. Mrs. Boerne has the same service and did not have to restart her phone as much as I did, so it might be the individual phone. Also can report good coverage in the Shetlands, Orkneys, and rural Norway.
#668
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,966
Interesting Fi news. Rumor has it over on /r/ProjectFi that Fi will soon be supporting non-google phones like iPhones and Samsung’s officially.
I had been using Fi on my iPhone unoffficaly for ages and putting up with some Minor annoyances which I hope this official support will rectify.
Meanwhile this will be quite the dilemma since I literally just switched my line to T-Mobiles global plus unlimited plan.
If fi officially supports iPhones I might port both my wife and I back to Fi.
I had been using Fi on my iPhone unoffficaly for ages and putting up with some Minor annoyances which I hope this official support will rectify.
Meanwhile this will be quite the dilemma since I literally just switched my line to T-Mobiles global plus unlimited plan.
If fi officially supports iPhones I might port both my wife and I back to Fi.
#669
Join Date: Apr 2009
Location: TLV
Programs: UA Platinum, Avis Chairman, Marriott Gold, Hilton Gold, GA Pilot
Posts: 3,225
Interesting Fi news. Rumor has it over on /r/ProjectFi that Fi will soon be supporting non-google phones like iPhones and Samsung’s officially.
I had been using Fi on my iPhone unoffficaly for ages and putting up with some Minor annoyances which I hope this official support will rectify.
Meanwhile this will be quite the dilemma since I literally just switched my line to T-Mobiles global plus unlimited plan.
If fi officially supports iPhones I might port both my wife and I back to Fi.
I had been using Fi on my iPhone unoffficaly for ages and putting up with some Minor annoyances which I hope this official support will rectify.
Meanwhile this will be quite the dilemma since I literally just switched my line to T-Mobiles global plus unlimited plan.
If fi officially supports iPhones I might port both my wife and I back to Fi.
#670
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,966
I started my project FI journey with the Nexus 6P. Loved it so much, I kept using FI when I got my Pixel the year it came out. Eventually, I stuck my FI sim into my iPhone X when I migrated back to the iPhone world last year. Since then... I got the iPhone XS Max... and had a brilliant idea.
I was going to move back to T-Mobile (thus getting support of: visual voicemail, fully working imessage, wifi calling, apple watch support etc), then move the service to the esim slot once the feature was enabled with iOS 12.1. I would then take my project FI "Data only sims" and put one in my phone, and one in my wife's phone. Unfortunately this plan hasn't materialized as esim is no yet supported by T-Mo.
Since porting my primary number back to T-Mobile, three things have happened that have me wondering what to do.
- iOS 12.1 came out, but no carriers in the US are supporting e-sim yet (foiled that plan :/)
- T-Mo announced Global Plus unlimited (which I jumped on)... they subsequently replaced the plan with a 15GB limited version.
- Fi may shortly be available native on iPhones.
#671
Join Date: May 2003
Location: Cleveland, OH
Programs: UA-GS 1MM), Hertz Pres Circle, Starriott Titanium)
Posts: 1,966
Well, it is official! Project FI now supports non-Google phones, including iPhone!!
https://www.blog.google/products/pro...droid-and-ios/
(Sorry for the double post, but this news is too important to loose)
https://www.blog.google/products/pro...droid-and-ios/
(Sorry for the double post, but this news is too important to loose)
#672
FlyerTalk Evangelist
Join Date: Jan 2014
Location: San Diego, CA
Programs: GE, Marriott Platinum
Posts: 15,507
Well, it is official! Project FI now supports non-Google phones, including iPhone!!
https://www.blog.google/products/pro...droid-and-ios/
(Sorry for the double post, but this news is too important to loose)
https://www.blog.google/products/pro...droid-and-ios/
(Sorry for the double post, but this news is too important to loose)
#673
Join Date: Dec 2009
Location: New York, NY
Programs: AA Gold. UA Silver, Marriott Gold, Hilton Diamond, Hyatt (Lifetime Diamond downgraded to Explorist)
Posts: 6,776
There is a Pixel 3 promo for Travel Gift cards up to the cost of the phone currently. Just getting into reading the details but it's today 28-Nov only.
https://fi.google.com/about/device-promo-terms/
https://fi.google.com/about/device-promo-terms/
#674
Join Date: Mar 2008
Location: Grantham, NH
Posts: 530
That said, I still have a Fi account with several SIMs, I just suspend it when I'm in the US and activate it when I travel (I do about 6 international trips a year). Nice to have a reasonably priced option that works right out of the gate without my having to hunt down a SIM.
#675
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,518
There is a Pixel 3 promo for Travel Gift cards up to the cost of the phone currently. Just getting into reading the details but it's today 28-Nov only.
https://fi.google.com/about/device-promo-terms/
https://fi.google.com/about/device-promo-terms/