Nov 30, 2013, 9:14 pm
Last edit by: N1120A
This Wikipost post can be edited by any signed in member to update, add, etc.; members can minimize or maximize this wikipost using the upper right corner [-] or [+] buttons.)
Lifetime warranty including airline damage (repair or replace)
Boyt Mach 5
Briggs & Riley (Simple as that® lifetime guarantee)
Burton
Eagle Creek (ES, Velocity, HC2)
eBags
Eddie Bauer
Eminent
Norm Thompson
Orvis
Osprey "Almighty" warranty
Pelican
Red Oxx (No Bull warranty covers everything)
Titan (in USA)
Victorinox (Carry with Confidence warranty for top tier lines and covers CC damage for life; Global Lifetime Plus covers CC damage for first 5 years)
Zero Halliburton Z-Flex
Lifetime to five years damage or defect warranty (not explicit airline damage
Aleon (Worry Free Warranty covers damage or defect for 10 years, defect for lifetime, refers customers to airline to pay for airline created damage)
Lifetime to five years manufacturer defect (not airline damage)
Hartmann
Patagonia (will "repair reasonably" for wear, tear and damage)
Rimowa (5 yrs, not breakage or "improper use)
Saddleback
Stahlsac (manufactuer warranty; "reasonable replacement or repair" damage or wear)
Tom Bihn
TravelPro Platinum
Tumi
Zero Halliburton other than Z-Flex
Limited warranty manufacturer defect or one year or less
Delsey
REI
Lifetime warranty including airline damage (repair or replace)
Boyt Mach 5
Briggs & Riley (Simple as that® lifetime guarantee)
Burton
Eagle Creek (ES, Velocity, HC2)
eBags
Eddie Bauer
Eminent
Norm Thompson
Orvis
Osprey "Almighty" warranty
Pelican
Red Oxx (No Bull warranty covers everything)
Titan (in USA)
Victorinox (Carry with Confidence warranty for top tier lines and covers CC damage for life; Global Lifetime Plus covers CC damage for first 5 years)
Zero Halliburton Z-Flex
Lifetime to five years damage or defect warranty (not explicit airline damage
Aleon (Worry Free Warranty covers damage or defect for 10 years, defect for lifetime, refers customers to airline to pay for airline created damage)
Lifetime to five years manufacturer defect (not airline damage)
Hartmann
Patagonia (will "repair reasonably" for wear, tear and damage)
Rimowa (5 yrs, not breakage or "improper use)
Saddleback
Stahlsac (manufactuer warranty; "reasonable replacement or repair" damage or wear)
Tom Bihn
TravelPro Platinum
Tumi
Zero Halliburton other than Z-Flex
Limited warranty manufacturer defect or one year or less
Delsey
REI
Luggage with unconditional life-time warranty
Dec 5, 2012, 3:47 pm
#63
Join Date: Oct 2005
Location: dfw
Posts: 163
i was told they had a new owner in the US about 3 months ago when i got my replacement under warranty.
Mar 30, 2013, 7:03 am
#64
Join Date: Jan 2009
Location: EU
Programs: My travel agent
Posts: 611
I have read the first post and still can't really get what do you mean by unconditional life-time warranty. Is it reasonable to ask for more than a solid warranty covering for materials and workmanship, does not covering normal wear and tear? Sounds fine with me from the manufacturer's standpoint.
I have found some controversies too:
So far that's fine.
But doesn't it contradict your above statement?
Exactly like this.
Note: let's consider carry-on luggage for the sake of argument, checked luggage damaged by the airline is a whole different (though interesting) story.
I have found some controversies too:
And a nice link for laughs:
http://www.saddlebackleather.com/17-warranty
http://www.saddlebackleather.com/17-warranty
Note: let's consider carry-on luggage for the sake of argument, checked luggage damaged by the airline is a whole different (though interesting) story.
Mar 30, 2013, 7:18 am
#65
A FlyerTalk Posting Legend
Join Date: Aug 2002
Location: NY Metro Area
Programs: AA 2MM Yay!, UA MM, Costco General Member
Posts: 49,346
I have read the first post and still can't really get what do you mean by unconditional life-time warranty. Is it reasonable to ask for more than a solid warranty covering for materials and workmanship, does not covering normal wear and tear? Sounds fine with me from the manufacturer's standpoint.
I have found some controversies too:
So far that's fine.
But doesn't it contradict your above statement?
Exactly like this.
Note: let's consider carry-on luggage for the sake of argument, checked luggage damaged by the airline is a whole different (though interesting) story.
I have found some controversies too:
So far that's fine.
But doesn't it contradict your above statement?
Exactly like this.
Note: let's consider carry-on luggage for the sake of argument, checked luggage damaged by the airline is a whole different (though interesting) story.
May 8, 2013, 6:48 am
#66
Join Date: Mar 2012
Posts: 566
I've never had a problem returning any LL Bean product for a full replacement with no questions asked. Never owned their luggage, but this thread has prompted me to look into it as I need a new rollaboard. I've returned 8 year old shoes with soles worn through that were replaced with the latest version of the same product free of any charges. That's good Customer Service, IMHO.
May 14, 2013, 10:00 am
#67
Join Date: May 2013
Location: Atlanta Area
Posts: 3
REI will accept any return no questions asked. The wife and I were hiking with some hiking shoes she bought at our local REI and after about 5 miles they were ripping her feet apart. We hiked out of the trail, got in the car, drove to REI, and literally took the shoes off her feet and gave them back and spent 30 minutes with someone getting setup with a different pair of shoes.
If REI carries an item I will get it there just to support the company and their business practices.
If REI carries an item I will get it there just to support the company and their business practices.
Nov 11, 2013, 2:14 pm
#69
Join Date: May 2013
Posts: 916
REI will accept any return no questions asked. The wife and I were hiking with some hiking shoes she bought at our local REI and after about 5 miles they were ripping her feet apart. We hiked out of the trail, got in the car, drove to REI, and literally took the shoes off her feet and gave them back and spent 30 minutes with someone getting setup with a different pair of shoes.
If REI carries an item I will get it there just to support the company and their business practices.
If REI carries an item I will get it there just to support the company and their business practices.
there were too many people taking advantage of that policy
Nov 12, 2013, 1:45 pm
#70
Join Date: Oct 2013
Location: LAX,SNA,SAN
Programs: UA GS, Marriott LP, Hertz Gold
Posts: 861
Nov 13, 2013, 7:20 am
#71
Join Date: Nov 2013
Location: ROC
Programs: DL Gold, UA Gold, IHG Plat, SPG Gold, MR Gold, HH Silver, National Emerald
Posts: 7
Orvis should be added to this list. Not exactly known specifically for luggage, but they do care quite a few options and their return policy (for anything bought from them) is basically anything, any time for any reason.
Nov 27, 2013, 9:53 am
#72
Join Date: Nov 2004
Location: Grand County, Colorado
Programs: IHG Plat, HH D, UA GS, Perm BonVoyed
Posts: 2,013
Eddie Bauer has a 100% unconditional warranty.
Here is my review of the 21" Medium Travex Rolling Duffel:
(MSRP $179)
BTW, this review was used in a featured ad campaign!
Here is my review of the 21" Medium Travex Rolling Duffel:
(MSRP $179)
This is by far the best piece of luggage money can buy. Without a doubt. I've dragged this piece of luggage behind me over countless miles of terrain; NYC, ice/snow in Colorado and the Dakotas, endless airports and trains, even South Beach (yes, on a sandy beach). The wheels still spin as if it is brand new. Everything like the zippers and fabrics seem 10x stronger than they'll ever need to be. The handle is exceedingly durable and comfy. It stands up 100% of the time. You can pack ungodly amounts of clothing, etc in this bag. And, the best part, when the airlines do lose it (that's a when, not an if) I just say "it's the blue bag that says Eddie Bauer on the side." They can generally locate it very quickly in a sea of generic dark bags. Eddie Bauer hit a home run with this one!
Nov 29, 2013, 11:26 am
#73
Join Date: Apr 2011
Programs: HH, AA
Posts: 15
Nov 29, 2013, 4:43 pm
#74
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,946
Stahlsac - but will replace or repair reasonably if damaged, or worn. Dive and other sports luggage. I had my dive bag fall under a luggage cart in POM (Port Moresby, Papua New Guinea) and have wheels ground down and axle bent. Replaced, no questions. Above and beyond.
Red Oxx. My vindictive Basenji chewed my Sky Train bag and my toilet kit. Fully replaced under their No Bull warranty. Absolutely Sterling!
Red Oxx. My vindictive Basenji chewed my Sky Train bag and my toilet kit. Fully replaced under their No Bull warranty. Absolutely Sterling!
Last edited by JDiver; Nov 30, 2013 at 9:18 pm
Nov 29, 2013, 4:46 pm
#75
Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,946
That is correct. They will not warrant their luggage against airline damage (mine has a bent frame and I was told it's not covered).