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Luggage with unconditional life-time warranty

Old Nov 30, 2013, 10:14 pm
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Lifetime warranty including airline damage (repair or replace)

Boyt Mach 5
Briggs & Riley (Simple as that lifetime guarantee)
Burton
Eagle Creek (ES, Velocity, HC2)
eBags
Eddie Bauer
Eminent
Norm Thompson
Orvis
Osprey "Almighty" warranty
Pelican
Red Oxx (No Bull warranty covers everything)
Titan (in USA)
Victorinox (Carry with Confidence warranty for top tier lines and covers CC damage for life; Global Lifetime Plus covers CC damage for first 5 years)
Zero Halliburton Z-Flex

Lifetime to five years damage or defect warranty (not explicit airline damage

Aleon (Worry Free Warranty covers damage or defect for 10 years, defect for lifetime, refers customers to airline to pay for airline created damage)

Lifetime to five years manufacturer defect (not airline damage)

Hartmann
Patagonia (will "repair reasonably" for wear, tear and damage)
Rimowa (5 yrs, not breakage or "improper use)
Saddleback
Stahlsac (manufactuer warranty; "reasonable replacement or repair" damage or wear)
Tom Bihn
TravelPro Platinum
Tumi
Zero Halliburton other than Z-Flex

Limited warranty manufacturer defect or one year or less

Delsey
REI

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Luggage with unconditional life-time warranty

Old Feb 2, 2010, 9:23 pm
  #16  
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Join Date: Jan 2009
Location: Berlin and Buggenhagen, Germany
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I have updated the first tier as per your "testimony".

Till
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Old Feb 2, 2010, 9:29 pm
  #17  
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Till, can this be made into a sticky?

On the above testimony I'm going to look at LL Bean bags. I'm the only one here not watching LOST. I've got to make up my mind or I'm going to be traveling with a backpack borrowed from a Boy Scout and a shopping bag.

What a picture!
oldpenny16 is offline  
Old Feb 2, 2010, 11:33 pm
  #18  
 
Join Date: Oct 2008
Posts: 30
Interesting that elephants are mentioned in the original post by tfar. From Eagle Creek: "That elephant in Namibia use your bag as a teething ring?"

No elephant encounters here, but we have a couple EC Switchbacks that we had repaired after years of heavy use (purchased over a decade ago). Fixed and returned, no questions asked. They are still in use. It looks like their Velocity line is being discontinued, and only the ES and HC2 lines are currently listed with the unconditional warranty on their website.
cicimo is offline  
Old Feb 6, 2010, 5:14 pm
  #19  
 
Join Date: Jan 2010
Posts: 41
Thanks for this list, it definitely helped me make a decision between the Redoxx Air Boss (first tier warranty) and the Tom Bihn Aeronaut (disappointing warranty).
Sam5 is offline  
Old Feb 6, 2010, 6:15 pm
  #20  
 
Join Date: Jun 2008
Location: North Canton, OH
Posts: 244
On my last trip my retractable handle on my Eagle Creek Velocity 25 inch bag worked fine before handing it over to the airlines. When I got it off the turn style the handle would not extend. I called Eagle Creek and they gave me a repair number and told me to send it back to them. I still had the original box so I didn't think that would be a problem. When I took my bag to UPS I was shocked when they told me it would cost $50 to send it to California from Ohio. I called Eagle Creek and asked if there was a way to get their discount for shipping. They said no but they did send me a free shipping label. I got my bag back within 3 weeks.

Shak
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Old Feb 24, 2010, 2:56 pm
  #21  
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I will now put this thread as a link in the Packing tips section. I think the list of companies with unconditional life-time warranty is pretty complete. If you know others, please do add them. Thanks! ^

Till
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Old Feb 25, 2010, 5:54 pm
  #22  
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Originally Posted by Shak51
On my last trip my retractable handle on my Eagle Creek Velocity 25 inch bag worked fine before handing it over to the airlines. When I got it off the turn style the handle would not extend. I called Eagle Creek and they gave me a repair number and told me to send it back to them. I still had the original box so I didn't think that would be a problem. When I took my bag to UPS I was shocked when they told me it would cost $50 to send it to California from Ohio. I called Eagle Creek and asked if there was a way to get their discount for shipping. They said no but they did send me a free shipping label. I got my bag back within 3 weeks.

Shak
I have had ny luggage repaired by the airline a number of times. They picked it up from delivered to my home free of charge. The quickest turn around time was two days (Sat to Mon( when the handle was broken. I don't bother with little damage but when it renders the item unusable, I do complain.
Yaatri is offline  
Old Apr 12, 2011, 10:15 am
  #23  
 
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Do any or all of these companies pay for your shipping (meaning the repair is free)?

I am currently looking at a couple Eagle Creek bags and a Pelican case.

After going through 3 cheap suitcases, I want to buy my last one (It needs to be huge to carry some pieces of my equipment).
bobfrapples is offline  
Old Apr 12, 2011, 2:18 pm
  #24  
 
Join Date: Sep 2005
Posts: 163
Originally Posted by bobfrapples
Do any or all of these companies pay for your shipping (meaning the repair is free)?

I am currently looking at a couple Eagle Creek bags and a Pelican case.

After going through 3 cheap suitcases, I want to buy my last one (It needs to be huge to carry some pieces of my equipment).
Eagle Creek makes you pay to ship it back. There have been some posts by people who have gotten Eagle Creek to pay for shipping by calling and asking but that is anecdotal and should not be counted upon.

Others, like Briggs & Riley and Titan, contract with local repair places so you would likely have one in or near your twon.
PeteyNice is offline  
Old Apr 12, 2011, 9:28 pm
  #25  
 
Join Date: Oct 2010
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Thanks PeteyNice.
It looks like Pelican will reimburse shipping. And they seem pretty indestructible to begin with.
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Old Apr 13, 2011, 11:15 pm
  #26  
 
Join Date: Apr 2011
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Pelican Cases

Great service! Airlines have managed to break many parts off over the past few years. Which requires a ton of work on their part. So far Pelican has quickly replaced parts. They ask for a picture to confirm the correct part is being sent. No shipping required.

We have ordered 7-8 different parts and never been charged shipping.

After seeing what they do to luggage and how absolutely destroyed stuff has been we won't travel with anything else unless it is just for clothes.
txaggietech is offline  
Old Apr 24, 2011, 12:01 am
  #27  
 
Join Date: Jul 2004
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kjuih

Last edited by Novegi; Aug 10, 2017 at 4:43 am
Novegi is offline  
Old Apr 27, 2011, 12:51 pm
  #28  
 
Join Date: Jan 2011
Posts: 70
Originally Posted by Novegi
Hello,
I bought a used TravelPro Platinum 22" bag (the very first platinum edition). I called Travel Pro to ask if they had any literature or manuals on their website for the bag I mentioned one of the zipper pulls was broken and was told the bag was too old (I believe they said more than 5 years old, but I don't recall) and they didn't have any info and it was no longer under warranty.

Just my experience, YMMV.

Thank you for maintaining this list, it is a great resource.

Happy Travels.
Novegi,

Please contact Travelpro Customer Service at (800) 741-7471. Ask for Janet and she will get you your zipper pulls.

Travelpro Luggage
Travelpro Luggage is offline  
Old Apr 28, 2011, 11:36 am
  #29  
 
Join Date: Feb 2011
Location: VA base, Midatlantic travel
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Posts: 126
The handle on my B&R wouldn't retract so I called the phone number. B&R gave me several options, I could take it to any authorized service center for free repair (lookup on website), if I was in a remote location with no service center I could have it repaired on location and submit a bill, finally, I could ship it to them but I would be responsible for shipping charges.

Thankfully, I was in the same city as the luggage shop where I purchased the bag, although they are not an authorized B&R repair center, they repaired it for free since I bought it there. They said they don't want to be listed on B&Rs list of repair centers because the reimbursement isn't that great and they don't want to do repair for people who didn't purchase there, which I thought was interesting.
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Old Apr 28, 2011, 2:11 pm
  #30  
 
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Originally Posted by mrsspike30
Thankfully, I was in the same city as the luggage shop where I purchased the bag, although they are not an authorized B&R repair center, they repaired it for free since I bought it there. They said they don't want to be listed on B&Rs list of repair centers because the reimbursement isn't that great and they don't want to do repair for people who didn't purchase there, which I thought was interesting.
Talk about short-sighted... I often wonder how some people manage to open and run successful businesses.

What's the problem with repairing bags that were not purchased from his shop? He will get the reimbursement from the manufacturer, as well he gets someone into his store and maybe buying something else.

Instead he would rather not have the reimbursement, and not have the foot traffic in his store. I just don't get it...
pittpanther is offline  

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