Nov 30, 2013, 9:14 pm
Last edit by: N1120A
This Wikipost post can be edited by any signed in member to update, add, etc.; members can minimize or maximize this wikipost using the upper right corner [-] or [+] buttons.)
Lifetime warranty including airline damage (repair or replace)
Boyt Mach 5
Briggs & Riley (Simple as that® lifetime guarantee)
Burton
Eagle Creek (ES, Velocity, HC2)
eBags
Eddie Bauer
Eminent
Norm Thompson
Orvis
Osprey "Almighty" warranty
Pelican
Red Oxx (No Bull warranty covers everything)
Titan (in USA)
Victorinox (Carry with Confidence warranty for top tier lines and covers CC damage for life; Global Lifetime Plus covers CC damage for first 5 years)
Zero Halliburton Z-Flex
Lifetime to five years damage or defect warranty (not explicit airline damage
Aleon (Worry Free Warranty covers damage or defect for 10 years, defect for lifetime, refers customers to airline to pay for airline created damage)
Lifetime to five years manufacturer defect (not airline damage)
Hartmann
Patagonia (will "repair reasonably" for wear, tear and damage)
Rimowa (5 yrs, not breakage or "improper use)
Saddleback
Stahlsac (manufactuer warranty; "reasonable replacement or repair" damage or wear)
Tom Bihn
TravelPro Platinum
Tumi
Zero Halliburton other than Z-Flex
Limited warranty manufacturer defect or one year or less
Delsey
REI
Lifetime warranty including airline damage (repair or replace)
Boyt Mach 5
Briggs & Riley (Simple as that® lifetime guarantee)
Burton
Eagle Creek (ES, Velocity, HC2)
eBags
Eddie Bauer
Eminent
Norm Thompson
Orvis
Osprey "Almighty" warranty
Pelican
Red Oxx (No Bull warranty covers everything)
Titan (in USA)
Victorinox (Carry with Confidence warranty for top tier lines and covers CC damage for life; Global Lifetime Plus covers CC damage for first 5 years)
Zero Halliburton Z-Flex
Lifetime to five years damage or defect warranty (not explicit airline damage
Aleon (Worry Free Warranty covers damage or defect for 10 years, defect for lifetime, refers customers to airline to pay for airline created damage)
Lifetime to five years manufacturer defect (not airline damage)
Hartmann
Patagonia (will "repair reasonably" for wear, tear and damage)
Rimowa (5 yrs, not breakage or "improper use)
Saddleback
Stahlsac (manufactuer warranty; "reasonable replacement or repair" damage or wear)
Tom Bihn
TravelPro Platinum
Tumi
Zero Halliburton other than Z-Flex
Limited warranty manufacturer defect or one year or less
Delsey
REI
Luggage with unconditional life-time warranty
Apr 28, 2011, 1:18 pm
#31
Join Date: May 2007
Programs: United, American, Southwest, USAirways, Delta
Posts: 1,874
Why all the discussion about Pelican?
Does Pelican make luggage? Meaning, for clothing? All I saw on their website was very specialized cases for equipment. I don't think that was the purpose of this thread...
Apr 28, 2011, 1:39 pm
#32
Join Date: Nov 2007
Location: DCAs in walking distance
Programs: UA Million miler
Posts: 384
Anybody have experience with luggage from REI, the outdoor/sports equipment company? Supposedly ANYTHING they sell comes with "Our 100% satisfaction guarantee ensures that every item you purchase at REI meets your high standards—or you can return it for a replacement or refund."
I'm just curious to hear if they are really that good. An advantage of REI is that the products can be returned to your local REI store, which beats the $50 shipping charges we're seeing with some of the companies.
I'm just curious to hear if they are really that good. An advantage of REI is that the products can be returned to your local REI store, which beats the $50 shipping charges we're seeing with some of the companies.
Apr 28, 2011, 2:20 pm
#33
Join Date: Feb 2007
Posts: 44
Anybody have experience with luggage from REI, the outdoor/sports equipment company? Supposedly ANYTHING they sell comes with "Our 100% satisfaction guarantee ensures that every item you purchase at REI meets your high standards—or you can return it for a replacement or refund."
I'm just curious to hear if they are really that good. An advantage of REI is that the products can be returned to your local REI store, which beats the $50 shipping charges we're seeing with some of the companies.
I'm just curious to hear if they are really that good. An advantage of REI is that the products can be returned to your local REI store, which beats the $50 shipping charges we're seeing with some of the companies.
They honor the lifetime guarantee - i've gotten some jackets there and when the zipper began fraying (sp) i went to rei, and no ?'s axed....they fixed the jacket w/no problem.
Same with eddie bauer (sp). I had a backpack that began to separate between the hem and zipper. I kinda helpd it separate it more...and went to my local brick and mortar store....and no ?'s axed again...i opted for a little bigger backpack and paid like $20 for the backpack I use for my work laptop.
Keep us informed of how it goes!!!
Apr 28, 2011, 7:18 pm
#34
Join Date: Apr 2010
Location: NYCEWR
Programs: MP(1K) Million Miler, Marriott Plat
Posts: 480
I was told recently by Travelpro CS that my Plat II and Plat IV SE broken zipper slide and side handle are out of warranty. Was this correct?
May 3, 2011, 8:48 pm
#35
Join Date: Oct 2010
Programs: DL PM SC
Posts: 57
I am a musician so I am flying with clothing and equipment. So for me, Pelican is an option for "luggage."
Anybody have experience with luggage from REI, the outdoor/sports equipment company? Supposedly ANYTHING they sell comes with "Our 100% satisfaction guarantee ensures that every item you purchase at REI meets your high standards—or you can return it for a replacement or refund."
I'm just curious to hear if they are really that good. An advantage of REI is that the products can be returned to your local REI store, which beats the $50 shipping charges we're seeing with some of the companies.
I'm just curious to hear if they are really that good. An advantage of REI is that the products can be returned to your local REI store, which beats the $50 shipping charges we're seeing with some of the companies.
Jun 28, 2011, 11:55 am
#37
Join Date: Jun 2011
Posts: 305
eBags has a very comprehensive warranty on paper. While they say (about the eBags branded items) that "we'll do whatever it takes to make it right," what it really means is that you have to go through several layers of supervisors before they'll take the return.
In my case, the bag had a broken handle and a stuck zipper out of the box and the initial response was "we'll send you a new handle, that's a known issue" and it took three emails to get a shipping label to get it returned.
In my case, the bag had a broken handle and a stuck zipper out of the box and the initial response was "we'll send you a new handle, that's a known issue" and it took three emails to get a shipping label to get it returned.
Sep 22, 2011, 8:47 am
#39
FlyerTalk Evangelist
Join Date: Jun 2006
Location: IAD/DCA
Posts: 31,797
interesting osprey only introduced warranty in 2009. when i compared some osprey to eagle creek, i thought osprey was a step up. also nice osprey has something comparable to camelback.
dont recall if ive looked at boyt in person. have been happy with briggs and riley.
Last edited by Kagehitokiri; Sep 24, 2011 at 8:56 am
Sep 23, 2011, 3:58 pm
#41
Join Date: Jul 2011
Posts: 2
Sep 23, 2011, 9:52 pm
#43
Join Date: Jul 2008
Location: K+K
Programs: *G
Posts: 4,901
"fairly unconditional" means nothing. if its open to interpretation, its not unconditional. and while some of their bags are attractive, i find their form of advertising over-the-top... not to mention if you run some web research they have been proven to shill out their products before. very unsavory ethics
Sep 24, 2011, 5:08 pm
#44
Join Date: Aug 2009
Posts: 8
"fairly unconditional" means nothing. if its open to interpretation, its not unconditional. and while some of their bags are attractive, i find their form of advertising over-the-top... not to mention if you run some web research they have been proven to shill out their products before. very unsavory ethics
I'm in no way shilling for Saddleback. In fact I don't even like them, as I firmly believe flap covered bags should have died out with the invention/perfection of the zipper. Any bag you can't carry from meeting to meeting without futzing with flaps and buckles, is a joke if you ask me. And a briefcase weighing as much as a max checked size rolling hardside, is gratuitous overkill; for any kind of travel I intend to do, at least. But still, are their warranty really any more conditional than that of the others mentioned here? I guess the only realistic test case would be the hardside suitcase they make. It says 100 year warranty, but that thing looks a lot more fragile than the rest of their line, which I cannot begin to imagine how could be damaged.