Mar 10, 2018, 12:52 am
Last edit by: Tokyoite
Direct copy of the first post by @pogonation.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Thought with the number of FCL and Spa questions littering this board it might be worth making a sticky with all the available information and also provide a place for members to ask their questions. Please let me know if you think it is a good idea and please let me know if any of the information I have included is wrong or if you feel anything else needs to be added.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
Thai Airways Royal First Class Lounge
Link to webpage: FCL
Link to pictures courtesy of lounge guide.net: FCL pictures
Royal First Lounge at Concourse D, Level 3 - 1,400 sq.m. has been allocated for Royal First Class passengers with the capacity to accommodate 134 passengers at one time.
Opening hours: 05:00 am. – 01:00 am.
Facilities:
• 2 VIP Rooms
• 6 Private Corners
• 22 Seated A-la-Carte Dining Room
• Wi-fi Internet Corner with 4 PCs
• Slumber Rooms
• Shower Suites
• Toilets with Wheelchair Accessible
• TG First Class Check-in Facility
• Smoking lounge
Lounge access rules:
Departures in TG or *A F from BKK = FCL access
TG F Arrival connecting to international TG C/Y = FCL access
TG F Arrival connecting to *A C = No FCL access
TG F arrival connecting to domestic TG C = officially no FCL access, however some people have been granted access in this situation.
*A F arrival connecting to TG C or *A C = no FCL access
1 guest is allowed when departing in TG F or *A F
Q: If arriving in TG F and departing in TG C the following day, will I get access to the F lounge?
A: Offically the answer is no as you need a same day ticket, however some people have been granted access in this situation. So very much a YMMV situation.
Q: If arriving in TG F and staying in BKK, is it possible to use the TG F lounge as an arrivals lounge?
A: Unfortunately this is not allowed, although exceptions have been made before. So officially it's not allowed, but there is no harm in asking.
Thai Airways Royal Orchid Spa
Link to webpage: Spa
Royal Orchid Spa at Concourse D, level 3 – 667 sq.m. is primarily designed to serve Royal First and Royal Silk Class passengers with full ranges of spa services.
Opening hours: 06:00 am. – 11:30 pm.
General Facilities:
• 32 Seated Lounge Area
• Healthy Snack
• Hot/Cold Herbal Drink
First Class Zone Facilities:
• 3 Touch Of Silk Suites (Body Massage)
• 6 Neck & Shoulder or Relaxing Foot Massage Corners
• 2 Steam Rooms
• 2 Sauna Rooms
• 4 Shower Rooms
• Toilets
Silk Class Zone Facility:
• 8 Neck & Shoulder or Relaxing Foot Massage Corners
Treatment Menu:
• Touch Of Silk Massage (Full body oil massage - 60 minutes for First Class only) – Ler's start your journey with a relaxing Touch of Silk full body oil massage. Delivered with the unique 'Thai touch', this massage will help to prepare your body for your onward flight by increasing blood circulation as well as relieving muscular tension and helping to provide the necessary hydration for your skin. On leaving the massage you will be left with an overall sense of well-being and total relaxation.
• Neck & Shoulder Massage (30 minutes) – This is a great massage for passengers who are stressed, work at the computer too much or don't relax well. Neck and shoulder problems from routine activities are among the most common area for massage therapists to address. Using specific techniques the therapist will work to loosen tight muscles around the neck and shoulders whilst simultaneously assessing how much tension is held in the body and how best to release it. You will board your flight feeling more relaxed and a little lighter on the shoulders.
• Relaxing Hand Massage (30 minutes) – Are your hands tired from all that clicking, driving, messaging and typing? If so, how about offering them a break and giving them a massage they truly deserve? By massaging the major channels/meridians of the arms and reflex points in the hands, this deep hand massage is designed to thoroughly release tension that accumulates in the hands and arms from our daily tasks. finishing with warm towels for both arms encourage muscle relaxation; this treatment can help to deliver a total sense of relaxation.
• Relaxing Foot Massage (30 minutes) – Let's help prepare your feet for your onward journey, by taking the weight of them and giving them a relaxing massage that they truly deserve. Foot massage is a well-known relaxation therapy to help take care of tired feet. With the gentle touch of the therapists' hands, a sense of overall relaxation is induced. Deeper pressure by the fingers will help to stimulate your vital organs.
Spa access rules:
TG F departure = F spa access
*A F departures = No spa access
TG C departures = C spa access
*A C departures = No spa access
TG F arrival connecting to TG C = C spa access, however some people have been offered F spa access in this scenario
No guest are allowed regardless of class of travel
Q: Is it possible to book the spa treatment in advance?
A: No. You can book at First class check-in, at the FCL or the Spa itself - they will indicate the approx waiting time if more than a few minutes.
I have had some PMs from newer members who are confused by some of the abbreviations on this post. If you need help understanding them, FT has a great tool for looking up their meanings in the FT glossary.
FAQ: Royal First Class Lounge and Royal Orchid Spa information and access.
Jul 25, 2017, 9:00 am
#1246
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,337
you are still a First Class passenger on Arrival and you depart with SQ, which is a star alliance carrier.
you need to tell the escort upon pickup, that you would like to go to F Lounge, as she might not know you transit, as those are different bookings
Jul 25, 2017, 9:10 am
#1247
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,407
yes? you fulfill following criteria: "First Class passengers departing same day on any Star Alliance operating flight"
you are still a First Class passenger on Arrival and you depart with SQ, which is a star alliance carrier.
you need to tell the escort upon pickup, that you would like to go to F Lounge, as she might not know you transit, as those are different bookings
you are still a First Class passenger on Arrival and you depart with SQ, which is a star alliance carrier.
you need to tell the escort upon pickup, that you would like to go to F Lounge, as she might not know you transit, as those are different bookings
Jul 25, 2017, 9:41 am
#1248
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,337
Technically the passenger is not departing the 'local airport' in F which is the requirements of the star rules. I thought I read somewhere that arriving TG F and connecting to *A in economy would only get access to the TG C lounge? Happy to be wrong on that though.
well I have never done this and they definitely grant arriving F passenger on TG F Lounge Access when continue in lower class on TG, so why not also on *A as wording in their condition does not exclude that
Jul 25, 2017, 9:48 am
#1249
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,407
with your logic, passenger would not even get Lounge Access if no Status as he is departing in Y from local Airport.
well I have never done this and they definitely grant arriving F passenger on TG F Lounge Access when continue in lower class on TG, so why not also on *A as wording in their condition does not exclude that
well I have never done this and they definitely grant arriving F passenger on TG F Lounge Access when continue in lower class on TG, so why not also on *A as wording in their condition does not exclude that
Under star alliance rules, arriving F and departing Y doesn't grant lounge access. But most airlines have special rules for their own connecting passengers... for example arriving UA F gives you access to domestic clubs before continuing on in the usa. OZ is similar, arrive international F and you get to use the F lounge even if continuing in C.
If arriving TG F and continuing TG Y I would expect TG F lounge access. However arriving TG F and continuing on another airline (ie non TG) in Y, I thought I read that TG still allowed access, but to C only. But that might have changed, or I might have misread the specific circumstances.
Aug 1, 2017, 11:48 am
#1253
FlyerTalk Evangelist
Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,407
Aug 2, 2017, 2:33 am
#1254
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,337
Aug 11, 2017, 9:47 am
#1255
Join Date: Nov 2011
Posts: 335
Hi All,
I have a flight from Krabi to BKK on Thai in J arriving at 8 pm and then another flight on SQ to Singapore in J leaving 12 pm the next day.
1. When I arrive from Krabi, can I access the lounge for a 30 min massage?
2. Can I also do it again the day after, before my SQ flight?
And this is a little unrelated, but after my Krabi -> Bangkok segment, I should be able to just leave the terminal, go to a hotel, and come back the next day right?
Thanks!
I have a flight from Krabi to BKK on Thai in J arriving at 8 pm and then another flight on SQ to Singapore in J leaving 12 pm the next day.
1. When I arrive from Krabi, can I access the lounge for a 30 min massage?
2. Can I also do it again the day after, before my SQ flight?
And this is a little unrelated, but after my Krabi -> Bangkok segment, I should be able to just leave the terminal, go to a hotel, and come back the next day right?
Thanks!
Aug 11, 2017, 2:01 pm
#1256
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,337
I have a flight from Krabi to BKK on Thai in J arriving at 8 pm and then another flight on SQ to Singapore in J leaving 12 pm the next day.
1. When I arrive from Krabi, can I access the lounge for a 30 min massage?
2. Can I also do it again the day after, before my SQ flight?
And this is a little unrelated, but after my Krabi -> Bangkok segment, I should be able to just leave the terminal, go to a hotel, and come back the next day right?
1. When I arrive from Krabi, can I access the lounge for a 30 min massage?
2. Can I also do it again the day after, before my SQ flight?
And this is a little unrelated, but after my Krabi -> Bangkok segment, I should be able to just leave the terminal, go to a hotel, and come back the next day right?
next day you have Lounge Access (SQ or TG or EVA) but no massage as you fly on SQ (if your SQ flight is in J or you have at least *A Gold)
Aug 12, 2017, 10:51 am
#1257
Join Date: Nov 2011
Posts: 335
with such a long layover in BKK they will not let you fly international (IQC) from Krabi to BKK. So this will be a normal domestic flight and you have to pick up luggage in BKK. No Access to Lounge/spa in international departure area
next day you have Lounge Access (SQ or TG or EVA) but no massage as you fly on SQ (if your SQ flight is in J or you have at least *A Gold)
next day you have Lounge Access (SQ or TG or EVA) but no massage as you fly on SQ (if your SQ flight is in J or you have at least *A Gold)
Thanks!
Aug 12, 2017, 4:06 pm
#1258
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,211
Aug 13, 2017, 6:31 am
#1259
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,337