Thai & Volcanic Ash Situation

Old Apr 16, 10, 10:35 am
  #1  
Original Poster
 
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,792
Thai & Volcanic Ash Situation

Have a whole bunch of friends trapped overseas at the moment. Malaysia Airlines are accommodating & feeding, as are BA. EVA seems to have washed their hands of everyone (act of god etc etc), but have two very good friends coming back in J on Saturday on TG 916 (to LHR).

I'm fairly certain the flight will be xx'd.

Is there anyone out there who can advise if TG will do a BR (i.e. you're on your own, sort our your own hotel) or a MH (here's a nice hotel, stay here on us while we wait to see what way the wind blows..).

Anyone else stuck in Bangkok? How's Thai's legendary customer service??!
Sam Bee is offline  
Old Apr 16, 10, 3:49 pm
  #2  
 
Join Date: Apr 2008
Location: SYD & 35K ft.
Programs: UA Gold, *A Gold - Qantas Club/Silver - Virgin Atlantic Silver
Posts: 1,911
Given that this is a natural disaster, are the airlines liable...? Travel Insurance should cover costs though...

Cheers,

AG. :-:
Airgroovin is offline  
Old Apr 16, 10, 4:57 pm
  #3  
 
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,745
Originally Posted by Airgroovin' View Post
Given that this is a natural disaster, are the airlines liable...? Travel Insurance should cover costs though...

Cheers,

AG. :-:
This is 'force majeure' and even some travel insurances may wash their hands off this...
vbroucek is offline  
Old Apr 16, 10, 11:50 pm
  #4  
 
Join Date: Jul 2009
Posts: 589
Well, looks like TG 922 (FRA) was diverted yesterday. Can't find out where to. TG916 (LHR) was diverted to... FRANKFURT

Fan2502 is offline  
Old Apr 17, 10, 12:22 am
  #5  
 
Join Date: Aug 2006
Location: CPH
Programs: SK Diamond (*G), HH Gold
Posts: 579
Was booked for TG951 on 17APR. Flight of course cancelled so TG rebooked us for 21APR. Nobody knows how long this closure will last.

Quite a backlog of TG passengers stranded when most European destinations are cancelled 2-3 days in a row. But at least much less than BA, LH, AF and KL who have had to cancel their complete traffic program
BHIL is offline  
Old Apr 17, 10, 12:44 am
  #6  
 
Join Date: May 2006
Location: DUS, FUK
Programs: TG ROP Gold (*G), LH SEN (*G), BA Silver, KL/AF Gold, Hyatt Diamond, Omni Platinum
Posts: 168
TG922 and TG924 were diverted to Rome FCO. German airspace will be closed at least until sunday evening, but it is still open end.
Yoshi DUS is offline  
Old Apr 17, 10, 3:28 am
  #7  
 
Join Date: Jul 2009
Posts: 589
Rome

Ohh, Rome must be lovely this time of the year. Does TG provide hotel and food?

Fan2502 is offline  
Old Apr 17, 10, 5:22 am
  #8  
Suspended
 
Join Date: Aug 2004
Programs: TG Plat , AF Lifetime Plat, SPG Plat
Posts: 915
My best wishes to all FT'ers who are stranded at an airport somewhere, waiting to go home.
Hang in there, and hopefully things will improve.
Wondering how TG treats its premium customers in such situation.
pansted00 is offline  
Old Apr 17, 10, 7:19 am
  #9  
 
Join Date: May 2004
Location: 7th planet on your right
Programs: BA[G], SQ[G], TK[G], DL[PM], EY[G], AF[S], IC[Amb], HH[G]
Posts: 1,641
Originally Posted by Fan2502 View Post
Ohh, Rome must be lovely this time of the year. Does TG provide hotel and food?

LOL.... no it's not very hot these days. Today it's cloudy, so maybe it's not the best day to be around as tourist paid by TG.
paffendorf is offline  
Old Apr 17, 10, 10:00 am
  #10  
 
Join Date: Dec 2008
Location: Bangkok, Thailand
Programs: ROP
Posts: 467
THAI cancels Flights to Europe due to Volcano Eruption in Iceland and prepares Contingency Plan

Today (17 April 2010), Thai Airways International Public Company Limited announces further cancellation of flights to Europe due to air space closure as a result of volcano ashes from the eruption of the Eyjafjallajokull volcano in Iceland .


Mr. Piyasvasti Amranand , THAI President, said that the European Organisation for the Safety of Air Navigation (Eurocontrol) announces the continuation of air space closure in most Scandinavia and Northern European countries prohibiting airlines from operating flights to and from most destinations in Europe. Since 16 April 2010, THAI has cancelled altogether 31 flights to/from Europe as follows :

Departure from Bangkok : 16 April 2010

Flight Number Destination

TG910 Bangkok – London
TG930 Bangkok – Paris
TG950 Bangkok – Copenhagen
TG954 Bangkok – Oslo
TG960 Bangkok – Stockholm

Inbound to Bangkok – 16 April 2010

Flight Number Destination

TG911 London – Bangkok
TG931 Paris – Bangkok
TG951 Copenhagen – Bangkok
TG955 Oslo – Bangkok
TG961 Stockholm – Bangkok

Departure from Bangkok : 17 April 2010

Flight Number Destination

TG910 Bangkok – London
TG930 Bangkok – Paris
TG950 Bangkok – Copenhagen
TG954 Bangkok – Oslo
TG960 Bangkok – Stockholm
TG920 Bangkok – Frankfurt
TG970 Bangkok – Zurich
TG916 Bangkok – London
TG922 Bangkok – Frankfurt
TG924 Bangkok – Munich

Inbound to Bangkok – 17 April 2010

Flight Number Destination

TG911 London – Bangkok
TG931 Paris – Bangkok
TG951 Copenhagen – Bangkok
TG955 Oslo – Bangkok
TG961 Stockholm – Bangkok
TG921 Frankfurt – Bangkok
TG971 Zurich – Bangkok
TG917 London – Bangkok
TG923 Frankfurt – Bangkok
TG925 Munich – Bangkok

THAI advises passengers traveling to/from Europe to check the status of their flights through THAI Contact Center at 66-2- 356-1111, 24 hours or contact the local THAI sales offices.

THAI has prepared a Contingency Plan and request passengers on the cancelled flights to contact THAI Contact Centre tel. 66-2-356-1111 for re-booking. Every best efforts will be made for passengers who were booked on earlier flights. THAI is also working on operating extra flights on some routes, whereupon possible, for stranded passengers.
joy16 is offline  
Old Apr 17, 10, 4:11 pm
  #11  
 
Join Date: Jun 2003
Programs: BA, IHG, 5C
Posts: 4,298
It's a BR so far.

I'm waiting in BKK to get to FCO, which is especially annoying as technically FCO is open and CX and SQ managed to send their flights there last night.

Basically at BKK you are on your own with nothing provided, and no rebooking so far. All we were given last night was a phone number which of course is permanently engaged. And (though it's perhaps not their personal fault) the staff at BKK have never heard of the EU Passenger Rights which state they have to provide care, ie. hotels, even though it's not their fault.

So I guess I'll be sending TG my bills. My insurance only apparently covers adverse weather by the way, which apparently this isn't!
pauldb is offline  
Old Apr 17, 10, 7:13 pm
  #12  
 
Join Date: Dec 2001
Location: China
Posts: 1,511
Originally Posted by pauldb View Post
It's a BR so far.

I'm waiting in BKK to get to FCO, which is especially annoying as technically FCO is open and CX and SQ managed to send their flights there last night.

Basically at BKK you are on your own with nothing provided, and no rebooking so far. All we were given last night was a phone number which of course is permanently engaged. And (though it's perhaps not their personal fault) the staff at BKK have never heard of the EU Passenger Rights which state they have to provide care, ie. hotels, even though it's not their fault.

So I guess I'll be sending TG my bills. My insurance only apparently covers adverse weather by the way, which apparently this isn't!
The EU law only applies to EU airlines, or to non EU airlines on the flight out of the EU. As you are in Thailand, on a Thai airline, local laws apply.
peasant is offline  
Old Apr 17, 10, 10:07 pm
  #13  
 
Join Date: Jul 2009
Posts: 589
AFAIK EU rules apply to all airlines flying into and out of the EU. So when an EU airport is part of your trip those rules should apply.
Fan2502 is offline  
Old Apr 18, 10, 12:20 am
  #14  
 
Join Date: Jun 2003
Programs: BA, IHG, 5C
Posts: 4,298
For what it's worth, I was re-reading the EU rules last night and I agree I was wrong: it appears the rules only apply ex-EU or home on a EU airline only.
pauldb is offline  
Old Apr 18, 10, 12:48 am
  #15  
 
Join Date: Nov 2004
Location: Denmark
Programs: TK Elite, HH G
Posts: 5,958
Originally Posted by Fan2502 View Post
AFAIK EU rules apply to all airlines flying into and out of the EU. So when an EU airport is part of your trip those rules should apply.
No. For non-EU carriers only from an EU country (not to EU). Please read the rules before making such statements
SK AAR is offline  

Thread Tools
Search this Thread
Search Engine: