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-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   Not receiving subscribed threads email summaries or PM notification emails (https://www.flyertalk.com/forum/technical-support-feedback/2102502-not-receiving-subscribed-threads-email-summaries-pm-notification-emails.html)

Bartolo Sep 7, 2023 6:00 pm


Originally Posted by IBJoel (Post 35561458)
If you change your email address, does that fix it?


Only thing that worked for me.

pesos Sep 7, 2023 7:57 pm


Originally Posted by IBJoel (Post 35561458)
If you change your email address, does that fix it?

I offered that fix in the past for folks with smaller providers (not on o365). Being on o365 I assume you’ll want your service to work with such a huge provider - or are you saying that making a change fixes some kind of tech problem specifically on your side? If that is the case then changing and changing back should work?

IBJoel Sep 8, 2023 10:14 am


Originally Posted by pesos (Post 35562385)
I offered that fix in the past for folks with smaller providers (not on o365). Being on o365 I assume you’ll want your service to work with such a huge provider - or are you saying that making a change fixes some kind of tech problem specifically on your side? If that is the case then changing and changing back should work?

Maybe. Mostly I'm just trying to narrow down what the specific problem could be, so I can report to tech (they'll ask if it send correctly to a different email).

plunet Sep 8, 2023 10:20 am


Originally Posted by IBJoel (Post 35563726)
Maybe. Mostly I'm just trying to narrow down what the specific problem could be, so I can report to tech (they'll ask if it send correctly to a different email).

A data point I can offer is that I was impacted by this issue previously. I had a period of time a couple of years back when all email flow from FT stopped and then restarted over a year later with no actions taken on my part that changed any aspect of my mailbox or mail routing. I run a personal domain which smarthosts email onto Gmail. I can only assume that whatever the problem was caused and fixed within IBs infrastructure.

SFOTerry Sep 14, 2023 5:13 am

My last thread update notices by email were September 8th. Is anybody working on fixing this problem?

IBJoel Sep 14, 2023 10:15 am


Originally Posted by SFOTerry (Post 35579249)
My last thread update notices by email were September 8th. Is anybody working on fixing this problem?

It's not a site-wide problem. Try changing the email associated with your account and see if you receive emails then.

pesos Sep 14, 2023 10:40 am

It is a problem with this site. Mine started working again randomly a few days ago without me doing anything. No other forum has this issue over and over and over again.

Xyzzy Sep 24, 2023 7:03 pm

I came here to see why I haven't received notifications of quotes of my posts. In fact, the "your notifications" no longer even lists new post quotes -- it used to. Something appears to have changed.

IBJoel Sep 26, 2023 10:31 am


Originally Posted by Xyzzy (Post 35609569)
I came here to see why I haven't received notifications of quotes of my posts. In fact, the "your notifications" no longer even lists new post quotes -- it used to. Something appears to have changed.

I'm still seeing it?

Xyzzy Sep 26, 2023 1:34 pm


Originally Posted by IBJoel (Post 35614203)
I'm still seeing it?

I tried logging out and back in. No change. I don't see anything related to post quotes and I don't receive notifications about post quotes. I've not changed anything in my account. I usually use Firefox. So I tried Chrome. Same thing. From the "MyFlyertalk" page I see this menu at the top:
https://cimg1.ibsrv.net/gimg/www.fly...7b09900f28.png

:eek:K - I think I figured it out. At some point I installed the Firefox extension "uBlock Origin" and not only does it stop the Firefox notifications from FT, but it also seems to actually rewrite the pages so not all of the menu items that should be displayed are displayed. I guess I need to dig into that a bit deeper, but that is clearly the source of this problem. Sorry to bother you, IBJoel.

g6flyer88 Oct 9, 2024 7:13 am

Hi, I know this is an old thread, but I'm experiencing similar email issues. I'm a new member and I joined to follow a specific thread. I subscribed and selected "instant email notification." I received one notification of a new post (the day after I joined), but since then...nothing. The thread has had about 10 new posts over the past week and I haven't received notifications for any of them. FWIW, a coworker of mine also created an account and subscribed to the same thread....he also got the same results (i.e. 1 notification and then nothing after that). Any thoughts?

IBJoel Oct 9, 2024 10:49 am


Originally Posted by g6flyer88 (Post 36584030)
Hi, I know this is an old thread, but I'm experiencing similar email issues. I'm a new member and I joined to follow a specific thread. I subscribed and selected "instant email notification." I received one notification of a new post (the day after I joined), but since then...nothing. The thread has had about 10 new posts over the past week and I haven't received notifications for any of them. FWIW, a coworker of mine also created an account and subscribed to the same thread....he also got the same results (i.e. 1 notification and then nothing after that). Any thoughts?

Do you have any other email notifications enabled? Like for PMs?

ft101 Oct 9, 2024 8:20 pm


Originally Posted by g6flyer88 (Post 36584030)
Hi, I know this is an old thread, but I'm experiencing similar email issues. I'm a new member and I joined to follow a specific thread. I subscribed and selected "instant email notification." I received one notification of a new post (the day after I joined), but since then...nothing. The thread has had about 10 new posts over the past week and I haven't received notifications for any of them. FWIW, a coworker of mine also created an account and subscribed to the same thread....he also got the same results (i.e. 1 notification and then nothing after that). Any thoughts?

Between your first visit and this one, have you been logging on to the forum to read the updates? It requires a login to reset, otherwise only 1 email is received.

From the email text:

There may also be other replies, but you will not receive any more notifications until you visit the forum again.

All the best,
FlyerTalk Forums

g6flyer88 Oct 10, 2024 1:38 pm


Originally Posted by ft101 (Post 36585736)
Between your first visit and this one, have you been logging on to the forum to read the updates? It requires a login to reset, otherwise only 1 email is received.

From the email text:


I think that may be the issue (i.e. not visiting the thread quickly after the email notification). Is there any way to get an email for every new post (regardless of whether I've visited recently)? Or is there a "feed" of thread posts that I can pickup?

SusanDK Oct 14, 2024 12:58 pm

I haven’t been receiving any email notifications from subscribed threads for the past couple of weeks. I’ve checked my settings and they are all on ‘instant email’ notification and I’’m subscribed to a lot of threads that have had activity. I don’t really want to change email addresses. Are there any other known fixes or something I can toggle to get them going again?


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