Not receiving subscribed threads email summaries or PM notification emails
 

This is the second day in a row. I haven't received email summaries of my subscribed threads. Is this something specific to my account or is it affecting everyone?

Same here!!!

Subscription Notification Emails Stopped
 

Starting yesterday, I stopped receiving subscription notification emails for no apparent reason. I receive anywhere from 4-10 daily subscription notifications. When I look at my subscription notification settings, I see them all there, showing daily. Furthermore, there are new posts on most of the threads, so it's not due to a lack of activity. I also checked my junkmail. Any suggestions?

Ensure your email is whitelisting FlyerTalk. I can't find a commonality in your emails and I was able to receive my subscribed daily forums/instant tech forum posts emails

No filtering involved in my situation. Either the emails aren't being sent to me or there's a communication problem between the Flyertalk email server and my MX. Multiple people had the problem start at the same time so it seems there is something systemic and not unique to my situation.

I am motivated to help solve this, so let me know what I can do to help troubleshoot. One thing to start with might be for someone to send me a PM to see if I get email notification of that.

I didn't realize I could send PMs to myself. I just did, and received the email notification. So either the problem is fixed (we won't know until tomorrow morning) or it affects the subscription emails but not other emails comms.

I am having the same issue. Initially, I attributed the problem to my changing domain hosts yesterday. Now I am not sure.

I'm having the exact same problem....... this is the 3rd day now with no emails. I have tried re-subscribing to forum subjects yesterday but that didn't help.

Having the same issue. I did receive one "instant" subscription for a thread yesterday but all my daily subscriptions are nowhere to be found

Just another data point: no daily emails here either. Topics did have new posts. Last subscribed thread emails were received on Monday.

Adding myself to the list. I'm not getting daily subscription emails. I am getting instant notification emails on those threads where I asked to be notified immediately. It's just the overnight ones that are not coming through.

As suggested by the series of posts before this one, the problem still remains. Unless a different email server is used to send the overnight updates than the other types of emails that users have reported receiving. It seems to be a problem with the overnight process and not anything related to the email system itself

I've been getting my daily round up emails, is the the thing (on top of instant notifications)

Noted, but a collection of users suddenly stopped receiving them on the same day.

I am not sure what setting you're asking me to check.

OK I basically took everyone's email address and sent them to tech, explaining the problem

Could someone please forward me one of the daily emails to [email protected] ?

I not suffering from this problem now, but I have in the past. For about 3 years from around 2019 to 2022 I couldn't get any email from Flyertalk, but emails suddenly started to flow at the point of the last significant changes occurred to the forum a few months ago, no changes on my end.

Same here.

Mine is a Gmail. Maybe there is a pattern to this?

I didn't get the digests overnight. Since I get other notification emails, this does not seem to be an email issue.

Yes guys, we're still looking at this. Keep in mind that we're off at about 5pm Pacific, so unless there's something on the scale of a site crash, we stop working around then. I know many of you are in different timezones, so it seems like we aren't doing anything during working hours where you are located

We're not seeing any bounces on our end. Would someone like to try unsubscribing from and then re-subscribing to one of their daily emails?

I've already done that and I also added a brand new subscription. I'm guessing that the emails aren't being generated at all for some reason since other site emails are getting through, unless you're using multiple servers to send emails...but even with multiple servers you should be getting a bounce. Although a softfail could still be coming I suppose.

I assume you have logs of all outgoing messages on your SMTP server. Can you check to see if they're shown there?

already done here as well. No emails

I just found this thread thank goodness. I've been experiencing the same thing. I only get a few emails of posters responding to a thread that I have subscribed to, but i don't receive a daily wrap up email notification of any topics that I subscribe to.

Yes, same. Gmail.

Others with GMAIL also? We are at least 2 with a Gmail account

yes same here with gmail

get emails for instant responses but not daily digest email

Same here

Yes! GMAIL ☹️

I’m not getting my daily emails either. Btinternet.com

Same here, nothing coming through.

Changed email address from [email protected] to [email protected]

Unsubscribed and resubscribed

The zero emails applies to both instant and daily summaries

NADA!

Do get an email notification of message though.

Hopefully the techies will find something ASAP

NordVPN
 

May I request assistance please from the UK.
I have just signed up to NordVPN and am no longer receiving daily updates from the forums I am following. I have tried changing the VPN destination to the US from the UK but no success.
The only way is to disable the VPN and then I can receive the daily updates.
What have I done wrong ? Thanks

Although there are two things at play in your statement above, and FT has additional security that doesn't play nice with the perceived to be higher risk IP addresses known to be used with public VPNs like Nord, actually it seems the crux of your issue is lack of daily update emails which is being discussed in an existing thread
https://www.flyertalk.com/forum/tech...ispreloading=1

Yeah some NordVPN servers play nice with IB/FT and others error out. Guess it increases slightly my productivity when I can access FT that often hehe

Same here. No Notifications. Hotmail.com

I see...thanks.

I am in UK and have had Nord VPN for several years now. It originally ended up in a lot of sites blocking access to the IP addresses it was using. That has much reduced to very few sites now.

However FT and Expert Flyer both need Nord to be disabled before allowing access. Easy enough to do that especially if you choose the option to temporarily disable for 5 mins, 30 mins or so. Saves having to remember to renable it.

A nuisance, sure, but not in the grand scheme of things.

I'm still not getting the email updates though as in post yesterday

Now what ?
 

Thanks Peter, that's what I've been doing...1hr off...but still no joy. (Seems your not too far from me. )

We had to bump this issue up to our Corp Ops team. It's still being looked at

Thanks IB Joel! I'm still without daily updates, fingers crossed 🤞

Not getting the subscribed emails
 

Just to add me to the list. I haven't been getting emails since the end of last month. Have tried subscribing to new threads with instant notification and nothing happens. Am using hotmail with outlook.