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-   -   Not receiving subscribed threads email summaries or PM notification emails (https://www.flyertalk.com/forum/technical-support-feedback/2102502-not-receiving-subscribed-threads-email-summaries-pm-notification-emails.html)

mgo72 Dec 8, 2022 1:08 am

Euhm, I also have NordVPN and Gmail.

I get the new posts of the new topics in the Preliul fares where I am subscribed to. There it is “instant notification”

but the daily emails are not arriving.

[MENTION=183518]Admin[/MENTION]: do they get produced?

peterinlewesuk Dec 8, 2022 3:13 am

I did get one instant email notification for Post 38 from IBJoel but nothing for subsequent posts.

And still not getting the daily emails since last month.

I'm using an Outlook mail address now after switching from iCloud to try and sort things but no joy.

Regarding the NordVPN issue I think that is likely unrelated. Only use Nord on Imac (not on iPhone/iPad) but not getting emails on any platform. And yes. I have checked spam folders! Using Spark Mail program on all platforms. I have checked online Outlook mail and still nothing there so it's very likely not a Spark problem.

Hopefully the techies will find something soon!

lvA6 Dec 8, 2022 5:35 am

No emails for some time now, also Gmail here.

PlaneSpeaking Dec 12, 2022 7:40 am

No weekly summary emails on Mondays for me either for the 3 threads I subscribe to. I think they stopped 2 weeks ago. Administrator, kindly add me to the list. (I don’t use Gmail for these so it would appear to be a wider issue than the email service provider). Thank you.

IBJoel Dec 12, 2022 2:18 pm

FINALLY got in touch with someone who fixed this in a different division and I'm very hopeful we can fix it here in the next couple of days. Sorry this one is taking so long. I know it's a very important feature to you guys

PlaneSpeaking Dec 12, 2022 2:21 pm


Originally Posted by IBJoel (Post 34828345)
FINALLY got in touch with someone who fixed this in a different division and I'm very hopeful we can fix it here in the next couple of days. Sorry this one is taking so long. I know it's a very important feature to you guys

Thank you!

mgo72 Dec 15, 2022 12:08 am

Hi, any news?

SportsTech Dec 16, 2022 9:42 am

I am also interested in knowing if the problem has been fixed - as of now, still not getting my emails.

​​​​

dsiderx2 Dec 16, 2022 11:12 am

Can someone add me to the list or reach out? Pretty much started NOT getting emails in the same time frame as this thread.

IBJoel Dec 16, 2022 11:49 am

This was marked as fixed the other day, but obviously isn't. I re-opened the tech ticket

Mikeact Dec 16, 2022 12:57 pm

Are we there yet ?
 
It's been probably 4/5 weeks since I stopped receiving daily updates from BA and KLM Flying Blue, and this forum. I have to manually go in each day which is a little disappointing.

jimdarcy Dec 16, 2022 1:01 pm


Originally Posted by IBJoel (Post 34839856)
This was marked as fixed the other day, but obviously isn't. I re-opened the tech ticket

it’s not fixed. Please reopen the ticket

hammers2958 Dec 16, 2022 2:46 pm

Still not fixed for me either.

mgo72 Dec 17, 2022 11:25 am

Not fixed

mpurser2 Dec 17, 2022 2:47 pm

Not fixed for me either

Global Adventurer Dec 17, 2022 3:06 pm


Originally Posted by Mikeact (Post 34840083)
It's been probably 4/5 weeks since I stopped receiving daily updates from BA and KLM Flying Blue, and this forum. I have to manually go in each day which is a little disappointing.


Originally Posted by jimdarcy (Post 34840094)
it’s not fixed. Please reopen the ticket


Originally Posted by hammers2958 (Post 34840423)
Still not fixed for me either.


Originally Posted by mgo72 (Post 34842276)
Not fixed


Originally Posted by mpurser2 (Post 34842708)
Not fixed for me either

Ditto😅

jimdarcy Dec 21, 2022 1:44 am

Still not fixed

JMo74 Dec 21, 2022 4:05 am

Still not working for me either.

jewree Dec 21, 2022 7:04 am

Assuming they know this is still entirely broken, but just in case not ... yes, still not working for me.

IBJoel Dec 21, 2022 3:17 pm

We know it's still broken, it's just taking forever to figure out what's actually wrong

Global Adventurer Dec 21, 2022 3:19 pm


Originally Posted by IBJoel (Post 34854065)
We know it's still broken, it's just taking forever to figure out what's actually wrong

Once you guys determine what the problem is, it will probably end up being something so simple like plugging the power cord in😁 jk

Kathy_marie Dec 21, 2022 4:04 pm

Have this thread set for instant notifications...
 
...and have received a couple of notifications today from this thread. This is the only one I have set for instant notices. Something is happening. I haven't received the daily updates for my other subscribed threads yet.

Global Adventurer Dec 21, 2022 5:02 pm


Originally Posted by Kathy_marie (Post 34854179)
...and have received a couple of notifications today from this thread. Thid is the only one I have set for instant notices. Something is happening. I haven't received the daily updates for my other subscribed threads yet.

Instant notifications to subscribed threads never stopped working, it's the daily updates that are not working, that list updated threads and new threads under the related category.

IBJoel Dec 21, 2022 5:53 pm

You might get a bunch of subscription emails right now. I suggested tech do a forced manual send to "kickstart" the function, but I don't know if that will actually work

jimdarcy Dec 21, 2022 5:57 pm


Originally Posted by IBJoel (Post 34854388)
You might get a bunch of subscription emails right now. I suggested tech do a forced manual send to "kickstart" the function, but I don't know if that will actually work

I just received my subscribed threads emails.

lbbzman Dec 21, 2022 6:00 pm


Originally Posted by jimdarcy (Post 34854397)
I just received my subscribed threads emails.

Same here. This seems like a positive development. Hopefully they will start sending nightly again.

SFO 1K Dec 21, 2022 6:59 pm

Also received my nightly batch just now.

mgo72 Dec 22, 2022 12:10 am

thanks It worked




Originally Posted by IBJoel (Post 34854388)
You might get a bunch of subscription emails right now. I suggested tech do a forced manual send to "kickstart" the function, but I don't know if that will actually work


lvA6 Dec 22, 2022 1:07 am

Emails received today 👍🏼

Mikeact Dec 22, 2022 1:21 am

Back to normal
 
Thanks.

JMo74 Dec 22, 2022 3:17 am

Working for me too!

Global Adventurer Dec 22, 2022 5:56 am


Originally Posted by jimdarcy (Post 34854397)
i just received my subscribed threads emails.


Originally Posted by lbbzman (Post 34854404)
same here. This seems like a positive development. Hopefully they will start sending nightly again.


Originally Posted by mgo72 (Post 34854957)
thanks it worked


Originally Posted by lva6 (Post 34855021)
emails received today 👍🏼


Originally Posted by mikeact (Post 34855036)
thanks.


Originally Posted by jmo74 (Post 34855147)
working for me too!


Originally Posted by sfo 1k (Post 34854520)
also received my nightly batch just now.

yes!!!!!!!!!! 🤩🤩🤩🤩🤩🤩

Global Adventurer Dec 22, 2022 6:20 am

Oops! Almost forgot......THANK YOU Ib Joel!

BillMorrow Dec 22, 2022 10:32 am

Working for me now.

MileTrek Dec 22, 2022 12:29 pm

Worked this morning! Thank you so much! I got 2 batches of emails - one at 7:49 PM EST on the 21st and the other at the usual 3:02 AM EST on the 22nd. They appear to be the same emails.

mgo72 Dec 23, 2022 1:17 am

Working 2 days in a row.

ikwia Dec 23, 2022 6:25 am

As OP, I wanted to say thanks for getting this fixed!

IBJoel Dec 23, 2022 9:14 am

I requested this tech ticket stay open over the long weekend, just to make sure it continues working

pesos Jan 19, 2023 6:57 am

don't get an email when PM received
 
is there a way to have an email triggered when someone sends me a PM? thanks!

bgriff Jan 19, 2023 8:14 am

Not sure if it is the same issue or something else, but I have not been getting email alerts for new posts in this thread that I started and show as subscribed to: https://www.flyertalk.com/forum/hyat...er-thread.html

All of my other email alerts for other threads seem to be coming through as normal. I am guessing maybe the fact that I used the "start thread with a review" feature somehow has it in a different category?


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