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-   Technical Support and Feedback (https://www.flyertalk.com/forum/technical-support-feedback-386/)
-   -   ARCHIVE: 2012-2016 Subscription notifications, questions, problems, etc. (https://www.flyertalk.com/forum/technical-support-feedback/1953413-archive-2012-2016-subscription-notifications-questions-problems-etc.html)

Pat89339 Apr 22, 2015 7:39 am

Not receiving daily email updates
 
I haven't received my daily email subscriptions for several days now.

IBobi Apr 22, 2015 12:38 pm


Originally Posted by Pat89339 (Post 24702783)
I haven't received my daily email subscriptions for several days now.

Have you recently changed your email address on FT?

Pat89339 Apr 24, 2015 1:17 am


Originally Posted by IBobi (Post 24704499)
Have you recently changed your email address on FT?

No. It has been the same address since I joined...and still no email updates today.

IBobi Apr 24, 2015 6:42 pm


Originally Posted by Pat89339 (Post 24712891)
No. It has been the same address since I joined...and still no email updates today.

Did they just stop, or did you just notice that they had stopped? According to tech, we have not sent out daily notifications since 2012.

All of your subscriptions are set to "Daily" notification instead of instant.

I would recommend you change them to instant or weekly.

Paul

Pat89339 Apr 25, 2015 3:27 am


Originally Posted by IBobi (Post 24717068)
Did they just stop, or did you just notice that they had stopped? According to tech, we have not sent out daily notifications since 2012.

All of your subscriptions are set to "Daily" notification instead of instant.

I would recommend you change them to instant or weekly.

Paul

We must be talking about different things. Perhaps I'm not describing it properly. The default for subscribe is "daily update by email". I am not receiving those. I was receiving them up until April 12th.

IBobi Apr 27, 2015 5:52 pm


Originally Posted by Pat89339 (Post 24718243)
We must be talking about different things. Perhaps I'm not describing it properly. The default for subscribe is "daily update by email". I am not receiving those. I was receiving them up until April 12th.

Your subscriptions were set to daily notifications (you have 3000+ of them) which is the issue. Tech re-set them to instant notification, which means as soon as someone posts in there you will get a notification (but ONLY 1, until you check the thread). Let me know if this solves it.

Pat89339 Apr 29, 2015 1:39 am


Originally Posted by IBobi (Post 24730052)
Your subscriptions were set to daily notifications (you have 3000+ of them) which is the issue. Tech re-set them to instant notification, which means as soon as someone posts in there you will get a notification (but ONLY 1, until you check the thread). Let me know if this solves it.

I can imagine that many 10+ year active members have that and more. Nevertheless, still nothing. By the way, changing all the threads to instant notification would blow up my phone, if it worked, so I'd appreciate it if you could have tech reset them the way it was before.

If there is now a system limit on subscriptions, please let me know the number and I will cull through the older ones and remove the subscription to certain threads.

IBobi Apr 29, 2015 4:47 pm


Originally Posted by Pat89339 (Post 24737439)
I can imagine that many 10+ year active members have that and more. Nevertheless, still nothing. By the way, changing all the threads to instant notification would blow up my phone, if it worked, so I'd appreciate it if you could have tech reset them the way it was before.

If there is now a system limit on subscriptions, please let me know the number and I will cull through the older ones and remove the subscription to certain threads.

There's no limit, and there's essentially no difference between your old Daily notification and the Instant ones, except the timing. Dailies used to come in after midnight all at once, and Instant come in the *first* time someone posts in one of your subscribed threads since the last time you checked it (you will not get a notice each time someone posts there -- only the first time; it resets after you check it).

It's possible that your internet provider is denying them as spam.

Did you also check your gmail spam folder?

sam007 Apr 30, 2015 7:20 am

Subscription not working right
 
guys

i don't seem to get alerted on every new post on this thread
http://www.flyertalk.com/forum/coupo...l#post24744143

For e.g. I didn't get any notification on the two new threads yesterday. Can someone help?

Thx

wharvey Apr 30, 2015 7:42 am

Had you visited the thread since your last notification? I find that I will no longer get a notification until I visit the thread after a previous notification. The system will not send you a notification every time a post occurs until you visit the thread (it is a kind of reset).

sam007 Apr 30, 2015 7:46 am

I did not. Is there a way to change this behavior?

IBobi Apr 30, 2015 4:41 pm

1. What type of notification do you have set for that thread?

2. Wharvey is right, if you have it set to "instant" you will only get 1 notification, regardless of how many posts were made there since you last checked.

3. Have you recently changed your email address on FT?

4. Best to use gmail and avoid AOL or yahoo, which sometimes block FT emails.

sam007 Apr 30, 2015 5:13 pm

threat tools -> subscribe to this thread is what I use
I'll have to follow no.2 i guess

Thx

IBobi May 1, 2015 2:07 pm


Originally Posted by sam007 (Post 24747318)
threat tools -> subscribe to this thread is what I use


Thx

After you do that, it asks what kind of notifications you want. You can't subscribe without choosing.

Exec_Plat Apr 18, 2016 11:34 am

Old thread....

Ive always had instant notification to all subscribed threads...worked fine.

However I went on a month vacation and decided to stop notifications...so I went into control panel (my flyer tak) and from the ntofiication pull down selected "no email notification"


this had no effect- still getting instant emails to the 1300 threads Im subscribed to.

HOWEVER. is this the wrong setting??? Does this setting only control NEW subscriptions?

Should I instead go to the subscription page, select all, and change them all to 'no notification'???

Sorry if I missed this above....


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