ARCHIVE: 2012-2016 Subscription notifications, questions, problems, etc.
 

Since a few weeks I am trying to handle the non-working subscription notifications.

I do get other e-mail from FT with no problem.

I changed my E-Mail for the FT account to see if this restarts something, but it did not change anything.

I checked the server logs to see if anything was rejected (using backlists) but nothing in the last 2 month. Also put in exceptions for the FT IPs.


ANY idea what I can do ?

Hi,

If you are referring to "Daily / Weekly" Notifications - there is an issue on our end and we are trying to resolve ASAP.

Thank you

I was talking about Instant Notofications. Is that the same bug ?

No, only 'daily' and 'weekly' are affected - instant appear to be working just fine; in fact I came here via one.

We do have some issues with ISP's blocking flyertalk or flagging it as spam - that may be a possibility.

Now it works, I did put one IP for a Flyertalk mailserver on an exception list today, that might have been it.

Do you know if FT always uses the same outgoing mail IP ?

I think because of some settings problems your notification is not showing.

I am still having issues receiving daily subscriptions. Is FT still having issues sending them out? I am using gmail and don't see any FT emails in the Spam folder. Thanks.

Is there a way to enable instant notifications for specific sub forums? Or only for a single post?

Update a month later: Ever since I put the FT mailserver IP on a whitelist to prevent spamlists etc. being applied I get instant notifications without a problem.

I am still not receiving some daily alerts (even though I am receiving other daily subscriptions and gmail is not blocking them). I have tried deleting the subscriptions and then reinstating them but it has not helped. For example, I am subscribed to the Citi AA 50k thread and have not received a daily email since Nov 3rd. Mods, do you have any advice?

Same problem here. Apart from some very rare exceptions I have not received daily notifications in years! Just tried to delete all subscriptions and re-add them, but to no avail.

I am in Germany and my e-mail address ends in @mycompanyname.de.

Can you get instant ones ?

Yes, that has always worked. In other words: Instant notification about new posts within a subscribed thread does work, daily summary of new threads within a subscribed forum does not.

Appears FT is blacklisted on PSBL - http://psbl.org/listing?ip=98.158.194.50

Thanks Aus_Mal. Mods / Admin, this is the reason I don't seem to be able to receive any e-mails from FT currently as it appears on this blacklist.