Dysfunctional Refund button on FlyTap
Apr 4, 2023, 11:19 am
#1
Original Poster
Join Date: Feb 2016
Location: Frankfurt
Programs: QR Platinum
Posts: 256
Dysfunctional Refund button on FlyTap
Hi, I want to cancel a fully refundable booking online via FlyTap. Every time I start the process it looks fine at the beginning. I can retrieve the booking, I can get a validation code,I can select that I want to cancel and that I want a refund to the original form of payment. However the final step which is the refund button never works. After some time elapses comes a timeout message.
When trying to get help via social media (Facebook and Twitter) I never get an answer. Given this and the plethora of complaints in the internet about TAP's refund behaviour I suspect that the IT problem might be on purpose.
Does anybody have advice hot to proceed and/or experienced the same problem?
TIA
When trying to get help via social media (Facebook and Twitter) I never get an answer. Given this and the plethora of complaints in the internet about TAP's refund behaviour I suspect that the IT problem might be on purpose.
Does anybody have advice hot to proceed and/or experienced the same problem?
TIA
Last edited by toz100; Apr 4, 2023 at 11:20 am Reason: Typos
Apr 4, 2023, 10:22 pm
#3
Original Poster
Join Date: Feb 2016
Location: Frankfurt
Programs: QR Platinum
Posts: 256
Apr 5, 2023, 12:32 am
#4
Join Date: Aug 2011
Location: CDG
Programs: SK Gold, AF Gold, Marriott Platinum
Posts: 3,729
Apr 5, 2023, 9:26 pm
#5
Original Poster
Join Date: Feb 2016
Location: Frankfurt
Programs: QR Platinum
Posts: 256
I filed an online complaint but I will call then soon if nothing happens (what I suppose given their image).
Last edited by toz100; Apr 9, 2023 at 10:34 pm Reason: Typo
Apr 9, 2023, 6:35 pm
#6
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 1,096
Refund
I recently requested a refund and didn't have this problem. But I feel you that it can be so frustrating. Some of the refundable fares don't charge a fee to refund only if you request it all online on FlyTap.
Hope it all gets fixed for you.
Hope it all gets fixed for you.
Apr 9, 2023, 10:36 pm
#7
Original Poster
Join Date: Feb 2016
Location: Frankfurt
Programs: QR Platinum
Posts: 256
Thanks! The TAP Facebook team now cancelled it. Did you get back the money quickly?
Apr 12, 2023, 10:32 am
#8
Join Date: Sep 2006
Location: SFO
Programs: BA Avios, UA MP, AA, Choice, Club Carlson
Posts: 1,096
Yes! I have two recent personal data points actually:
1. Cancellation within 24hrs of booking: refund processed in 3 weekdays.
2. Cancellation of a ticket >24hrs of booking: refund processed in 7 calendar days
Both confirmed back to original payment. TBH was a little surprised I even saw refunds processed from TAP without any further effort.
Both were also requested via FlyTap online refunds site.
May 1, 2023, 8:50 am
#9
Original Poster
Join Date: Feb 2016
Location: Frankfurt
Programs: QR Platinum
Posts: 256
That's good to know that their Social Media Team could take care of that for you. I would have never thought.
Yes! I have two recent personal data points actually:
1. Cancellation within 24hrs of booking: refund processed in 3 weekdays.
2. Cancellation of a ticket >24hrs of booking: refund processed in 7 calendar days
Both confirmed back to original payment. TBH was a little surprised I even saw refunds processed from TAP without any further effort.
Both were also requested via FlyTap online refunds site.
Yes! I have two recent personal data points actually:
1. Cancellation within 24hrs of booking: refund processed in 3 weekdays.
2. Cancellation of a ticket >24hrs of booking: refund processed in 7 calendar days
Both confirmed back to original payment. TBH was a little surprised I even saw refunds processed from TAP without any further effort.
Both were also requested via FlyTap online refunds site.
Update: Refund paid after one week.
May 1, 2023, 11:02 pm
#11
Original Poster
Join Date: Feb 2016
Location: Frankfurt
Programs: QR Platinum
Posts: 256