Lounge ZRH [merged Q&A thread]
Jun 27, 2018, 10:22 am
#1276
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,455
It was the first time I've experienced it. Will bring my passport with me at all times from now on, so it won't happen again. Hope that guy get a really boring job somewhere where he can't do damage once his position is made redundant by automatisation 
One thing I noted (completely non-connected to the immigration issue) is that since last week / two weeks ago, the "Go to Gate" displays won't properly work anymore.
Been (for a European Non-Schengen flight) at the D lounge. Reached D area 20min prior to departure, with boarding not yet having commenced. Thought, well, fine, 5min in the lounge won't hurt then. Checked into the lounge, monitor in view. "Go to Gate", staying all the way till 5min before departure (it was the Gate closest to the lounge) so I should have been "safe" just leaving when it shows "boarding".
Well, guess what, suddenly there is an announcement for no less than 7 people to head to the gate immediately - and 7 people (incl me) rush out of the lounge towards the Gate.
Complains (not just by me, but by everyone) were brushed aside very rudely by the staff.
Now, on Monday I've seen a sign at the E lounge that basically said to ignore the "go to Gate" display and rather be at the Gate 20min before departure (or very similar - didn't made a picture of it)
So, just as a warning, the "Go to Gate" display could (possibly not always?) be misleading at the moment.
One thing I noted (completely non-connected to the immigration issue) is that since last week / two weeks ago, the "Go to Gate" displays won't properly work anymore.
Been (for a European Non-Schengen flight) at the D lounge. Reached D area 20min prior to departure, with boarding not yet having commenced. Thought, well, fine, 5min in the lounge won't hurt then. Checked into the lounge, monitor in view. "Go to Gate", staying all the way till 5min before departure (it was the Gate closest to the lounge) so I should have been "safe" just leaving when it shows "boarding".
Well, guess what, suddenly there is an announcement for no less than 7 people to head to the gate immediately - and 7 people (incl me) rush out of the lounge towards the Gate.
Complains (not just by me, but by everyone) were brushed aside very rudely by the staff.
Now, on Monday I've seen a sign at the E lounge that basically said to ignore the "go to Gate" display and rather be at the Gate 20min before departure (or very similar - didn't made a picture of it)
So, just as a warning, the "Go to Gate" display could (possibly not always?) be misleading at the moment.
Jul 2, 2018, 5:01 pm
#1277
FlyerTalk Evangelist
Join Date: May 2015
Location: BOS, YVR, ZRH
Programs: *G
Posts: 17,399
Renovated A and the amazing E lounge make ZRH now double as awesome as far as lounges go. I love it. The E lounge is one of my all-time favs worldwide. Is the A lounge just for SEN/J or also *G?
Jul 3, 2018, 2:04 am
#1278
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
There are three lounges in A: The First Class Lounge for HON and First pax, the Senator Lounge for Senators and *G and the Business Lounge for Business Pax and FTL.
Jul 3, 2018, 8:49 am
#1279
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,515
SEN lounge soon for SEN only and *first - wishful thinking ?
SEN lounges tend to become a zoo with people having whatever *G card.
Jul 3, 2018, 11:02 am
#1280
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
With the hope that *G will be soon sent to the normal still excellent Business lounge. This will enhance SEN benefits as its is a high value *G status more difficult to attain than most others. SQ does the right thing in SIN, except that they should threat better their own elites.
SEN lounges tend to become a zoo with people having whatever *G card.
SEN lounges tend to become a zoo with people having whatever *G card.
Jul 4, 2018, 12:59 am
#1281
Join Date: Feb 2005
Programs: Miles and More
Posts: 155
Is it really true that access to the new Business / Senator Lounge in Terminal A in ZRH is restricted to Senators and business class passengers flying LX, as stated on the Swiss homepage?Link
This would mean that *G and business class passengers on * Airlines other than LX would have to use the D or E lounges.
Link
Lounge details
- AccessBusiness Class SWISS, Miles & More Senator
- Opening times Mo-So 05:30-22:30
- LocationTerminal A
This would mean that *G and business class passengers on * Airlines other than LX would have to use the D or E lounges.
Jul 4, 2018, 1:29 am
#1282
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
Is it really true that access to the new Business / Senator Lounge in Terminal A in ZRH is restricted to Senators and business class passengers flying LX, as stated on the Swiss homepage?Link
Lounge details
Lounge details
- AccessBusiness Class SWISS, Miles & More Senator
- Opening times Mo-So 05:30-22:30
- LocationTerminal A
And as per above not even LH Business or M&M Frequent Travelers would have access.
I think the list is just incomplete. (I really do hope so)
Last edited by Nick Art; Jul 4, 2018 at 1:39 am
Jul 4, 2018, 2:26 am
#1284
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
With the hope that *G will be soon sent to the normal still excellent Business lounge. This will enhance SEN benefits as its is a high value *G status more difficult to attain than most others. SQ does the right thing in SIN, except that they should threat better their own elites.
SEN lounges tend to become a zoo with people having whatever *G card.
SEN lounges tend to become a zoo with people having whatever *G card.
).G
Jul 4, 2018, 2:34 am
#1285
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,455
Apparently the LX "facebook" contact just confirmed:
Hallo Patrick, der Zutritt in die SWISS Business und Senator Lounge A ist für SWISS Business Class und Miles & More Senator. Somit ist deine Aussage korrekt, als FTL ist der Zutritt leider nicht gewährt. LG Viktoria
Reads: The lounges in A are strictly only for Business class and SEN respectively. No access for *G and FTL.
In fact, this means that now *G (that's even worse than before during the lounge closure, where you could at least still get into the crappy replacement lounge or get a voucher) and FTL do not have access to any kind of Schengen lounge, and that it will stay like this.
We're talking about the home of the second biggest LH group carrier now basically having dropped FTL and *G completely from having lounge access, unless they want to arrive at the airport much earlier.
My guess is that they've either realized that apparently people had no choice and would continue to fly LH group anyway due to lack of alternatives with LH monopoly, or that Viktoria simply is as clueless as the other "Facebook" staff, who thought you could access the lounges even without a *A flight
The Business part must remain mostly empty then. Who flies Business within Schengen those days (especially without SEN/HON status) - not that many I'd say.
Hallo Patrick, der Zutritt in die SWISS Business und Senator Lounge A ist für SWISS Business Class und Miles & More Senator. Somit ist deine Aussage korrekt, als FTL ist der Zutritt leider nicht gewährt. LG Viktoria
Reads: The lounges in A are strictly only for Business class and SEN respectively. No access for *G and FTL.
In fact, this means that now *G (that's even worse than before during the lounge closure, where you could at least still get into the crappy replacement lounge or get a voucher) and FTL do not have access to any kind of Schengen lounge, and that it will stay like this.
We're talking about the home of the second biggest LH group carrier now basically having dropped FTL and *G completely from having lounge access, unless they want to arrive at the airport much earlier.
My guess is that they've either realized that apparently people had no choice and would continue to fly LH group anyway due to lack of alternatives with LH monopoly, or that Viktoria simply is as clueless as the other "Facebook" staff, who thought you could access the lounges even without a *A flight
The Business part must remain mostly empty then. Who flies Business within Schengen those days (especially without SEN/HON status) - not that many I'd say.
Jul 4, 2018, 3:13 am
#1286
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
Apparently the LX "facebook" contact just confirmed:
Hallo Patrick, der Zutritt in die SWISS Business und Senator Lounge A ist für SWISS Business Class und Miles & More Senator. Somit ist deine Aussage korrekt, als FTL ist der Zutritt leider nicht gewährt. LG Viktoria
Reads: The lounges in A are strictly only for Business class and SEN respectively. No access for *G and FTL.
In fact, this means that now *G (that's even worse than before during the lounge closure, where you could at least still get into the crappy replacement lounge or get a voucher) and FTL do not have access to any kind of Schengen lounge, and that it will stay like this.
We're talking about the home of the second biggest LH group carrier now basically having dropped FTL and *G completely from having lounge access, unless they want to arrive at the airport much earlier.
My guess is that they've either realized that apparently people had no choice and would continue to fly LH group anyway due to lack of alternatives with LH monopoly, or that Viktoria simply is as clueless as the other "Facebook" staff, who thought you could access the lounges even without a *A flight
The Business part must remain mostly empty then. Who flies Business within Schengen those days (especially without SEN/HON status) - not that many I'd say.
Hallo Patrick, der Zutritt in die SWISS Business und Senator Lounge A ist für SWISS Business Class und Miles & More Senator. Somit ist deine Aussage korrekt, als FTL ist der Zutritt leider nicht gewährt. LG Viktoria
Reads: The lounges in A are strictly only for Business class and SEN respectively. No access for *G and FTL.
In fact, this means that now *G (that's even worse than before during the lounge closure, where you could at least still get into the crappy replacement lounge or get a voucher) and FTL do not have access to any kind of Schengen lounge, and that it will stay like this.
We're talking about the home of the second biggest LH group carrier now basically having dropped FTL and *G completely from having lounge access, unless they want to arrive at the airport much earlier.
My guess is that they've either realized that apparently people had no choice and would continue to fly LH group anyway due to lack of alternatives with LH monopoly, or that Viktoria simply is as clueless as the other "Facebook" staff, who thought you could access the lounges even without a *A flight
The Business part must remain mostly empty then. Who flies Business within Schengen those days (especially without SEN/HON status) - not that many I'd say.
I’ll check this friday and make sure. I think your facebook contact just used the swiss website as source, at least i hope so.
If not, please tell me where I can pick up your car.
Jul 4, 2018, 3:23 am
#1287
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
Quite possibly. LOT also states on their website that the Elite lounge in Warsaw may only be accessed by M&M SEN/HON but then anyone with a Gold card is allowed in, sometimes they'll not even check (talking of zoo, you see people standing with their plates full of food trying to eat, noisy telephone conversations, queues at the food buffet etc.). However, the official policy is clearly stated on the website and that's I think what happened here as well with the Swiss Facebook Team i.e. they simply made reference to the website itself.
G
G
Jul 4, 2018, 3:31 am
#1288
Join Date: Sep 2015
Location: London
Posts: 517
Quite possibly. LOT also states on their website that the Elite lounge in Warsaw may only be accessed by M&M SEN/HON but then anyone with a Gold card is allowed in, sometimes they'll not even check (talking of zoo, you see people standing with their plates full of food trying to eat, noisy telephone conversations, queues at the food buffet etc.). However, the official policy is clearly stated on the website and that's I think what happened here as well with the Swiss Facebook Team i.e. they simply made reference to the website itself.
G
G
Jul 4, 2018, 4:09 am
#1289
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
And this is what the LOT website says:
LOT Elite Lounge is dedicated to:
- LOT Business Class Passengers (intercontinental flights: USA, Canada, Japan, China)
- Miles & More programme members with HON, SEN status level
Jul 4, 2018, 5:08 am
#1290
Join Date: May 2009
Location: SIN (with a bit of ZRH sprinkled in)
Posts: 9,455
So, right now we've:
-Website says no FTL, no *G
-LX official says: no FTL (no information about *G)
-Forum says: We got into the lounge as FTL/*G
Seems its just very, very bad marketing from LX, exactly what we're used from them.
Shame LX doesn't invest a little money in such an important area..
Guess I get to keep my car
-Website says no FTL, no *G
-LX official says: no FTL (no information about *G)
-Forum says: We got into the lounge as FTL/*G
Seems its just very, very bad marketing from LX, exactly what we're used from them.
Shame LX doesn't invest a little money in such an important area..
Guess I get to keep my car