Access to Swiss First Class Lounge in Zürich ZRH
Nov 1, 2019, 10:45 am
#166
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
Sorry for the confusion.
Last edited by Nick Art; Nov 1, 2019 at 11:12 am
Nov 1, 2019, 10:59 am
#167
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,740
Hope your question doesn’t give them ideas.
Nov 1, 2019, 11:09 am
#168
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
Nov 1, 2019, 11:12 am
#169
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,740
Nov 1, 2019, 11:22 am
#170
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
I agree, HON or not, most of the people I met in the FCL were indeed quite pleasant.
With the exception of the couple beating their crying child on the FCL E terrasse to make it stop. That was quite awkward.
Nov 2, 2019, 12:53 am
#171
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager
Posts: 470
Not informed agent or really bad news
For some reason it came not from Core Customer Care (as usually) , but from "Consultant Customer Travel Services / R1S"
But the answer is here:
Dear Mr. Raul,
Thank you for your email regarding the SWISS First Class Lounge.
We would like to clarify your query further, by informing you that only passengers with a First Class ticket can access the First Class Lounge.
Therefore, even if you are a Hon Circle member, then you would be required to at least have one of your flights booked in First class, in order to access the lounge.
We hope this information deems helpful and remain available to answer any further questions,
Thank you for choosing SWISS and we wish you a pleasant day ahead.
Kind Regards,
Thank you for your email regarding the SWISS First Class Lounge.
We would like to clarify your query further, by informing you that only passengers with a First Class ticket can access the First Class Lounge.
Therefore, even if you are a Hon Circle member, then you would be required to at least have one of your flights booked in First class, in order to access the lounge.
We hope this information deems helpful and remain available to answer any further questions,
Thank you for choosing SWISS and we wish you a pleasant day ahead.
Kind Regards,
It may be just an not very well informed agent of course.
Same time Lufthansa Lounges still guarantee access fro HON also in ZRH F class lounge.
Actually unitl I usually travel via ZRH if there is LX F involved, but I believe, if their statement regarding access to F lounge in ZRH is true, it is significant drop of privileges.
Can anybody confirm their experience of opposite recently?
Nov 2, 2019, 1:49 am
#172
Moderator: SAS
Join Date: Feb 2018
Location: BLL & CPH & ZRH
Programs: LX, SK EBD (*G)
Posts: 3,153
I got answer from Swiss.
For some reason it came not from Core Customer Care (as usually) , but from "Consultant Customer Travel Services / R1S"
But the answer is here:
It may be just an not very well informed agent of course.
Same time Lufthansa Lounges still guarantee access fro HON also in ZRH F class lounge.
Actually unitl I usually travel via ZRH if there is LX F involved, but I believe, if their statement regarding access to F lounge in ZRH is true, it is significant drop of privileges.
Can anybody confirm their experience of opposite recently?
For some reason it came not from Core Customer Care (as usually) , but from "Consultant Customer Travel Services / R1S"
But the answer is here:
It may be just an not very well informed agent of course.
Same time Lufthansa Lounges still guarantee access fro HON also in ZRH F class lounge.
Actually unitl I usually travel via ZRH if there is LX F involved, but I believe, if their statement regarding access to F lounge in ZRH is true, it is significant drop of privileges.
Can anybody confirm their experience of opposite recently?
Same thing happened when the new SEN lounge A opened and everybody was told there would be no access for *G.
There is no way in which HONs are excluded from the FCL.
Nov 2, 2019, 2:00 am
#173
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
I got answer from Swiss.
For some reason it came not from Core Customer Care (as usually) , but from "Consultant Customer Travel Services / R1S"
But the answer is here:
It may be just an not very well informed agent of course.
Same time Lufthansa Lounges still guarantee access fro HON also in ZRH F class lounge.
Actually unitl I usually travel via ZRH if there is LX F involved, but I believe, if their statement regarding access to F lounge in ZRH is true, it is significant drop of privileges.
Can anybody confirm their experience of opposite recently?
For some reason it came not from Core Customer Care (as usually) , but from "Consultant Customer Travel Services / R1S"
But the answer is here:
It may be just an not very well informed agent of course.
Same time Lufthansa Lounges still guarantee access fro HON also in ZRH F class lounge.
Actually unitl I usually travel via ZRH if there is LX F involved, but I believe, if their statement regarding access to F lounge in ZRH is true, it is significant drop of privileges.
Can anybody confirm their experience of opposite recently?
Agents with that degree of knowledge should not be working for LX, let alone writing such crap to a HON
The FCL’s at ZRH are specifically HON lounges
Nov 2, 2019, 2:17 am
#174
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager
Posts: 470
Thank you, Chris!
I also was thinking that I saw there even sign that this is HON Circle lounge....
This answer from LX was unbelievable for me as well.
I also was thinking that I saw there even sign that this is HON Circle lounge....
This answer from LX was unbelievable for me as well.
Nov 2, 2019, 2:56 am
#176
Join Date: Feb 2013
Programs: LH M&M, BA EC, DL SM
Posts: 5,740
Some airline reps are really clueless and there are so few HONs that questions about HON privileges don’t come up every day for them. But (!), I don‘t get why they don’t ask HON service instead of providing wrong information. If it were my airline, frontline customer service agents would have to forward all questions from HONs to specifically trained HON customer service reps.
Last edited by worldclubber; Nov 2, 2019 at 4:39 am
Nov 2, 2019, 3:04 am
#177
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Some airline reps are really clueless and there are so few HONs that questions about HON privileges don’t come up every day for them. But (!), I don‘t get why they don’t ask HON service instead of providing wrong information. If it were my airline, frontline customer service agent would have to forward all questions from HONs to specifically trained HON customer service reps.
Nov 2, 2019, 3:07 am
#178
FlyerTalk Evangelist
Join Date: Nov 2006
Location: Stoke on Trent, UK (MAN ), BUE, BKK, DBV
Programs: LH HON***,UA,BA.EK Gold,AV.
Posts: 11,662
Nov 3, 2019, 10:05 am
#180
Join Date: Oct 2011
Location: Usually seat 1A, home:Tallinn
Programs: LH -- HON Circle **, IHG Spire Elite, Hilton Diamond, 1865 Voyager
Posts: 470
Got after 20 minutes answer:
We thank you for your email regarding the first lounge access and please excuse us for any inconvenience.
We would like to inform you that we have forwarded your request to our relevant department. We will get back to you as soon as possible.
Thank you for your patience.
We would like to inform you that we have forwarded your request to our relevant department. We will get back to you as soon as possible.
Thank you for your patience.
Meantime asked same question from LH HON Circle Services and got immediate answer:
With the Hon Circle Status you have access to the all First Class Lounges of Lufthansa and Swiss as long as you're traveling with a LH/Star Alliance or Codeshare flight.