Jan 1, 2017, 9:36 am
Last edit by: margarita girl
Signed-in FT members with 90 days / 90 posts can edit this Wikipost.
What is the Best Rate Guarantee (BRG ?)
If a lower rate at a Starwood Hotel is made available on a non-Starwood website or non-Starwood mobile application, upon its receipt of a claim that satisfies these Best Rate Guarantee terms and conditions, Starwood will honor that Competing Rate and provide the individual that submitted the valid claim one of the following rewards: (1) an additional 20% discount off the Competing Rate per room per night (up to a maximum of three rooms); or (2) 2,000 Starwood Preferred Guest® Starpoints® per room per stay (up to a maximum of three rooms).
BRG Wiki on Flyertalk
• You cannot BRG against a rate on a Starwood Website/App (hot escapes, promos, Gov. Rate etc.). It has to be a 3rd party website/App.
• The rate you submit the BRG against must be a rate that is available to the general public. SPG will deny member only rates from 3rd party websites.
• Cancellation policy has no bearing on a BRG claim with one exception if the rate difference is within 1%.
"Starwood may deny claims where the difference between the Competing Rate and the rate on the Starwood Website is less than one percent; provided that Starwood will not use the fact that the difference between the Competing Rate and the rate on the Starwood Website is less than one percent to deny such claims if the cancellation policy for the Competing Rate is more favorable to the guest than the cancellation policy for the rate on the Starwood Website."
• A valid Starwood website reservation is required to submit a BRG
• If a room category is available on an external website but not on Starwood, you may still make a claim. You still need to make a booking with Starwood using any other category of room - if your claim is approved the room type in the booking will be modified to match the room type you are claiming for
• Only one claim may be submitted per reservation number (If your first claim is denied, you may submit a new claim for that reservation if you find another lower rate after you receive the denial email)
• Make sure to book a flexible rate on SPG.com. This will allow you to then cancel this booking if you find a lower Starwood rate later (like the hot escapes etc.) or if your travel plans change.
• You can BRG with a flexible rate against a prepaid rate. In other words, if expedia is offering a room for $100 prepaid, and spg.com shows a prepaid room for $150 or a flexible room for $200, you can book the FLEXIBLE spg.com rate and BRG it against the PREPAID $100 expedia rate. And you will receive the flexible cancel terms if the BRG is approved. There are a few exceptions where properties impose stricter cancellation term based on competing rates.
• If your comparable rate includes extras like breakfast or parking, make sure there is a room available on spg.com that includes the exact amenities. If there is the same room type with the same amenities on SPG.com, they will compare and if lower on third party, the claim may be approved for the room type and with the amenities. If there is the same room type available but no/different amenities offered, the claim may still be approved, but the rate will be room only.
• Room types must be the same for a BRG.
• If you have an approved and finalized claim and you find an even cheaper rate later, then you may submit a new BRG claim that is not connected to any existing reservation. If this BRG claim is approved, you will need to make a new flexible reservation on SPG.com. Once the process is completed, you will then email the BRG desk to cancel your first reservation, if it is within the cancellation deadline.
• If you find availability for the room type you want on a third party website/app but there is no availability for that room type or no availability for any room type on the Starwood Website, then this may be an approved claim if it meets all other terms and conditions. You will need to make sure that you specify the room type you actually want on the Starwood Website section and enter 0 in the rate and currency. This will ensure that the processing associates know that the room type you want is not available on the Starwood Website. You may also add additional comments near the end of the claim form indicating that there is no availability on the Starwood Website to help clarify.
• Per the FAQ, "Any questions regarding claims should be directed to [email protected] or call 1-866-500-0368." A human is available at this number beginning at 9am EST.
OTAs not eligible because they do not confirm instantly:
Special Conditions for BRG & Design Hotels
How to add a SNA to a BRG reservation
POSTING FORMAT
Hotel Name:
Arrival Date:
Departure Date:
Number of Rooms:
Number of Guests:
Room Type:
Starwood Brand Web Site Room Rate:
Company Room Provider:
Other Company Room Provider:
Competing rate:
Comments:
Q: Are SPG benefits honored for BRG stays?
A: Yes. You should receive the same SPG elite member benefits and stay/night credit as for a normal paid stay.
What is the Best Rate Guarantee (BRG ?)
If a lower rate at a Starwood Hotel is made available on a non-Starwood website or non-Starwood mobile application, upon its receipt of a claim that satisfies these Best Rate Guarantee terms and conditions, Starwood will honor that Competing Rate and provide the individual that submitted the valid claim one of the following rewards: (1) an additional 20% discount off the Competing Rate per room per night (up to a maximum of three rooms); or (2) 2,000 Starwood Preferred Guest® Starpoints® per room per stay (up to a maximum of three rooms).
BRG Wiki on Flyertalk
• You cannot BRG against a rate on a Starwood Website/App (hot escapes, promos, Gov. Rate etc.). It has to be a 3rd party website/App.
• The rate you submit the BRG against must be a rate that is available to the general public. SPG will deny member only rates from 3rd party websites.
• Cancellation policy has no bearing on a BRG claim with one exception if the rate difference is within 1%.
"Starwood may deny claims where the difference between the Competing Rate and the rate on the Starwood Website is less than one percent; provided that Starwood will not use the fact that the difference between the Competing Rate and the rate on the Starwood Website is less than one percent to deny such claims if the cancellation policy for the Competing Rate is more favorable to the guest than the cancellation policy for the rate on the Starwood Website."
• A valid Starwood website reservation is required to submit a BRG
• If a room category is available on an external website but not on Starwood, you may still make a claim. You still need to make a booking with Starwood using any other category of room - if your claim is approved the room type in the booking will be modified to match the room type you are claiming for
• Only one claim may be submitted per reservation number (If your first claim is denied, you may submit a new claim for that reservation if you find another lower rate after you receive the denial email)
• Make sure to book a flexible rate on SPG.com. This will allow you to then cancel this booking if you find a lower Starwood rate later (like the hot escapes etc.) or if your travel plans change.
• You can BRG with a flexible rate against a prepaid rate. In other words, if expedia is offering a room for $100 prepaid, and spg.com shows a prepaid room for $150 or a flexible room for $200, you can book the FLEXIBLE spg.com rate and BRG it against the PREPAID $100 expedia rate. And you will receive the flexible cancel terms if the BRG is approved. There are a few exceptions where properties impose stricter cancellation term based on competing rates.
• If your comparable rate includes extras like breakfast or parking, make sure there is a room available on spg.com that includes the exact amenities. If there is the same room type with the same amenities on SPG.com, they will compare and if lower on third party, the claim may be approved for the room type and with the amenities. If there is the same room type available but no/different amenities offered, the claim may still be approved, but the rate will be room only.
• Room types must be the same for a BRG.
• If you have an approved and finalized claim and you find an even cheaper rate later, then you may submit a new BRG claim that is not connected to any existing reservation. If this BRG claim is approved, you will need to make a new flexible reservation on SPG.com. Once the process is completed, you will then email the BRG desk to cancel your first reservation, if it is within the cancellation deadline.
• If you find availability for the room type you want on a third party website/app but there is no availability for that room type or no availability for any room type on the Starwood Website, then this may be an approved claim if it meets all other terms and conditions. You will need to make sure that you specify the room type you actually want on the Starwood Website section and enter 0 in the rate and currency. This will ensure that the processing associates know that the room type you want is not available on the Starwood Website. You may also add additional comments near the end of the claim form indicating that there is no availability on the Starwood Website to help clarify.
• Per the FAQ, "Any questions regarding claims should be directed to [email protected] or call 1-866-500-0368." A human is available at this number beginning at 9am EST.
OTAs not eligible because they do not confirm instantly:
- AsiaWeb
- Cancelon
- Ctrip (Known as MyTrip from Dec 2017)
- Elvoline
- HappyRooms
- Hoteling
- HotelsClick (Some rates on request, some instant)
- Ostrovok
- Roomertravel
- Laterooms (according to BRG team 24 Oct 2016)
- Hotelius (according to BRG team 21 Sept 2017)
- Zenhotels (according to BRG team 10 Nov 2017)
- Travelbag (according to BRG team 22 Dec 2017)
Special Conditions for BRG & Design Hotels
- You may only claim against the absolute lowest rate on SPG.com, for the date(s) in question.
- The rate must be the lowest on sale on SPG.com, and is regardless of the type of room you actually want, the number of occupants, cancellation policy and the amenities provided. In all likelihood this will mean you have to use a rate for a standard room, for 1 person, non-refundable and without any amenities.
- It is not necessary for the rate on the external website to match the SPG.com rate in any way including room type and number of occupants. The only requirement for a successful BRG claim is that the rate be lower than the lowest rate on SPG.com for the date(s) in question.
- As with normal BRG claims, you need to make a booking before submitting a claim. Since this will likely be a non-refundable booking, note that you are responsible for any and all charges including cancellation charges, even if the claim is not approved.
- Amenities that are included in the external website's rate but which are not included in the Starwood rate may or may not be provided.
- You will retain the category of room booked on SPG.com, even if the external website rate submitted for the claim refers to a different category of room. This is especially pertinent in situations where the hotel continues to sell lower categories of rooms on other websites, while not making them available on SPG.com. You will then be able to book a higher category of room on SPG.com, BRG the lower rate, and retain the higher category of room while paying the lower rate.
- If you need to BRG Design Hotels for Double or higher occupancy.
Differing currencies
• "The Best Rate Guarantee department will approve a claim if there is a difference of 2.5% or greater where the currencies are different or a difference of 1% or greater if the currencies are the same."
Link to T&C
https://www.starwoodhotels.com/bestrate/terms.html
Practicalities During/After Stay
• Reconfirm your rate at check-in; normally the hotel will have the correct BRG rate in your reservation, but sometimes you will need to remind them.
• If you choose points, they will be credited after the stay; check in one week to see if they have posted. If not contact the BRG office to arrange to have them posted.
How to view your reservation after BRG has been approved- The BRG will be processed for a single occupant, even if the rate does not change for more than one occupant. You must book the actual number of occupants intended. Effectively, you can only BRG for single occupant unless double rate happens to be the same as single. It is not possible to BRG if double rate is higher than single. No modification to occupancy is allowed if BRG is approved. If you submit with single rate, you will be stuck with single room; if you submit with double rate and single rate is lower, it will be automatically denied irrespective of competing rates.
- Log into your SPG account
- Click on your stays to view your current reservation
- Click on "Set Stay Preferences", then SAVE
- Refresh your stays page and the reservation should be visible again. You may need to repeat this step if the hotel touches your reservation. If you apply for Your24, you will not be able to view the reservation details.
How to cancel a BRG reservation
• Log into your SPG account
• Click on your stays to view our your current reservation
• Look for your BRG reservation and click on "Set Stay Preferences" link for the BRG reservation, then SAVE
• reload the page and you should now be able to cancel the reservation
• Click on your stays to view our your current reservation
• Look for your BRG reservation and click on "Set Stay Preferences" link for the BRG reservation, then SAVE
• reload the page and you should now be able to cancel the reservation
How to add a SNA to a BRG reservation
• Log into your SPG account
• Click on your stays to view our your current reservation
• Look for your BRG reservation and click on "Set Stay Preferences" link for the BRG reservation, then SAVE
• reload the page and you should now be able to select "apply SNA to this stay" link
• Click on your stays to view our your current reservation
• Look for your BRG reservation and click on "Set Stay Preferences" link for the BRG reservation, then SAVE
• reload the page and you should now be able to select "apply SNA to this stay" link
POSTING FORMAT
Hotel Name:
Arrival Date:
Departure Date:
Number of Rooms:
Number of Guests:
Room Type:
Starwood Brand Web Site Room Rate:
Company Room Provider:
Other Company Room Provider:
Competing rate:
Comments:
Q: Are SPG benefits honored for BRG stays?
A: Yes. You should receive the same SPG elite member benefits and stay/night credit as for a normal paid stay.
SPG Best Rate Guarantee (BRG) 2017: Success, failure & discussion thread
Jan 1, 2017, 10:13 pm
#16
Join Date: Sep 2012
Posts: 1,748
In the last few years, these rates have been incorporated into the SPG general search, when ticking Promotions and Packages. So I no longer bother to check.
I have never compared my rates against Z3H etc so I can't comment on those.
Jan 2, 2017, 9:23 am
#17
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
Let's take Bangkok for example. My example is on Monday I am booked into the Westin for one night, let's say US$150.
Tuesday I fly out to, let's say Singapore, where I return to Bangkok on Thursday. I am back for one night but decide to go across the road and stay at the Sheraton Grande Sukhumvit, let's say it's US$200.
On both nights, let's say I can get approved BRGs which will end up being, let's say, $100 and $150 respectively.
If I apply for the Westin first would it be $100 and then the Sheraton is the competing rate only (no 20% off or 2,000 points) which is $187.50 , thus $287.50 for two nights.
If I apply for the Sheraton first then my room becomes $150.00, and then apply for the Westin which becomes the competing rate only, being $120, thus $270.00 for two nights.
And what does a "week" constitute? Is it Monday through to Sunday .... or is it a "rolling" 7 day week - so if I book on a Thursday night, its mean next Tuesday's booking - at the same city - won't be eligible for 20% or 2,000 points.
Jan 2, 2017, 10:00 am
#18
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,273
Jan 2, 2017, 10:13 am
#19
Join Date: Jan 2013
Location: CEB - primary/YVR -secondary
Programs: AC*Super Elite (100K) / PR*Elite / AY*Platinum (OWE) / SPG*Bonvoy Titanium (LTT)
Posts: 2,273
How does this work in practice?
Let's take Bangkok for example. My example is on Monday I am booked into the Westin for one night, let's say US$150.
Tuesday I fly out to, let's say Singapore, where I return to Bangkok on Thursday. I am back for one night but decide to go across the road and stay at the Sheraton Grande Sukhumvit, let's say it's US$200.
On both nights, let's say I can get approved BRGs which will end up being, let's say, $100 and $150 respectively.
If I apply for the Westin first would it be $100 and then the Sheraton is the competing rate only (no 20% off or 2,000 points) which is $187.50 , thus $287.50 for two nights.
If I apply for the Sheraton first then my room becomes $150.00, and then apply for the Westin which becomes the competing rate only, being $120, thus $270.00 for two nights.
And what does a "week" constitute? Is it Monday through to Sunday .... or is it a "rolling" 7 day week - so if I book on a Thursday night, its mean next Tuesday's booking - at the same city - won't be eligible for 20% or 2,000 points.
Let's take Bangkok for example. My example is on Monday I am booked into the Westin for one night, let's say US$150.
Tuesday I fly out to, let's say Singapore, where I return to Bangkok on Thursday. I am back for one night but decide to go across the road and stay at the Sheraton Grande Sukhumvit, let's say it's US$200.
On both nights, let's say I can get approved BRGs which will end up being, let's say, $100 and $150 respectively.
If I apply for the Westin first would it be $100 and then the Sheraton is the competing rate only (no 20% off or 2,000 points) which is $187.50 , thus $287.50 for two nights.
If I apply for the Sheraton first then my room becomes $150.00, and then apply for the Westin which becomes the competing rate only, being $120, thus $270.00 for two nights.
And what does a "week" constitute? Is it Monday through to Sunday .... or is it a "rolling" 7 day week - so if I book on a Thursday night, its mean next Tuesday's booking - at the same city - won't be eligible for 20% or 2,000 points.
By using 20% off, it will apply to all rez in that week as the stays May be combined as one stay. And we all know that for 20% off is for each night and not only for the first night in 1 stay. Whereas with 2K award, it's only 1 2K award for the entire week/same city.
Alan, what I mean was on my original post:
1 or more rez same week/city = only 1 2K points OR
1 or more rez same week/city = 20% off all nights
PS: I'm just spitting out on what's by the book. In real life, YMMV...
Last edited by supatight80; Jan 2, 2017 at 11:24 am
Jan 3, 2017, 1:25 pm
#20
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,234
My 1st success claim of 2017.
Hotel Name: The Westin Cape Town
Dates: 5 nights in March 2017
Number of Adults: 2
Number of Rooms: 1
Room Type: Deluxe room with breakfast
Starwood Rate: ZAR 5558.48
Competing Website: ... (PM me if you want to know, sorry for inconvenience) ...
Competing rate: EUR 1160
Comments: Competing rate is the total rate for 5 nights including all taxes and fees. Breakfast also included.
Actual confirmed rate: ZAR 2659.34 including taxes and breakfast.
Dates: 5 nights in March 2017
Number of Adults: 2
Number of Rooms: 1
Room Type: Deluxe room with breakfast
Starwood Rate: ZAR 5558.48
Competing Website: ... (PM me if you want to know, sorry for inconvenience) ...
Competing rate: EUR 1160
Comments: Competing rate is the total rate for 5 nights including all taxes and fees. Breakfast also included.
Actual confirmed rate: ZAR 2659.34 including taxes and breakfast.
Jan 5, 2017, 2:08 pm
#21
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,780
A couple of weeks ago I had a very successful BRG approved at the Sheraton Libertador hotel in Buenos Aires (U$71/night, 4 night stay) over Easter. However, I didn’t notice that the reservation had gone through for only 1 guest (for a brief time, the spg.com website front page was defaulting searches to 1 person, and the dropdown menu only gave the option to change for special offers, so I didn’t pay attention to that).
I’m pretty sure the BRG team won’t let me make the change without resubmitting a new claim, and the rate is now nowhere near that rate. Normally I wouldn’t care about that, but I believe in Latin America it could pose a problem, and they could charge me a fee for a 2nd person in the room (even though rate “includes full breakfast for up to two guests”). It wouldn’t make sense if I were to be charged, say U$40/night for the extra occupancy.
Any ideas, or should I just chance it?
I’m pretty sure the BRG team won’t let me make the change without resubmitting a new claim, and the rate is now nowhere near that rate. Normally I wouldn’t care about that, but I believe in Latin America it could pose a problem, and they could charge me a fee for a 2nd person in the room (even though rate “includes full breakfast for up to two guests”). It wouldn’t make sense if I were to be charged, say U$40/night for the extra occupancy.
Any ideas, or should I just chance it?
Jan 5, 2017, 2:37 pm
#22
FlyerTalk Evangelist
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Silver, TK E+, AA PP, Hyatt Globalist, Marriott LT Plat, Hilton Diamond
Posts: 13,053
A couple of weeks ago I had a very successful BRG approved at the Sheraton Libertador hotel in Buenos Aires (U$71/night, 4 night stay) over Easter. However, I didn’t notice that the reservation had gone through for only 1 guest (for a brief time, the spg.com website front page was defaulting searches to 1 person, and the dropdown menu only gave the option to change for special offers, so I didn’t pay attention to that).
I’m pretty sure the BRG team won’t let me make the change without resubmitting a new claim, and the rate is now nowhere near that rate. Normally I wouldn’t care about that, but I believe in Latin America it could pose a problem, and they could charge me a fee for a 2nd person in the room (even though rate “includes full breakfast for up to two guests”). It wouldn’t make sense if I were to be charged, say U$40/night for the extra occupancy.
Any ideas, or should I just chance it?
I’m pretty sure the BRG team won’t let me make the change without resubmitting a new claim, and the rate is now nowhere near that rate. Normally I wouldn’t care about that, but I believe in Latin America it could pose a problem, and they could charge me a fee for a 2nd person in the room (even though rate “includes full breakfast for up to two guests”). It wouldn’t make sense if I were to be charged, say U$40/night for the extra occupancy.
Any ideas, or should I just chance it?
Jan 5, 2017, 4:18 pm
#23
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,780
Jan 6, 2017, 2:32 am
#24
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Hotel Name: Le Meridien Etiler Istanbul
Dates: January 2017
Number of Adults: 2
Number of Rooms: 1
Room Type: Deluxe room
Starwood Rate: EUR 90
Competing Website: the usual...
Competing rate: EUR 79
BRG Reward: 2K Points
Hotel Name: W Istanbul
Dates: January 2017
Number of Adults: 2
Number of Rooms: 1
Room Type: Winderful room
Starwood Rate: EUR 96
Competing Website: the usual...
Competing rate: EUR 77
BRG Reward: 2K Points
I am enjoying the AC Macka and Renaissance Polat Bosphorus properties and locations a bit more this past week and the rolling 7 day thing is getting in my way
Dates: January 2017
Number of Adults: 2
Number of Rooms: 1
Room Type: Deluxe room
Starwood Rate: EUR 90
Competing Website: the usual...
Competing rate: EUR 79
BRG Reward: 2K Points
Hotel Name: W Istanbul
Dates: January 2017
Number of Adults: 2
Number of Rooms: 1
Room Type: Winderful room
Starwood Rate: EUR 96
Competing Website: the usual...
Competing rate: EUR 77
BRG Reward: 2K Points
I am enjoying the AC Macka and Renaissance Polat Bosphorus properties and locations a bit more this past week and the rolling 7 day thing is getting in my way
Jan 7, 2017, 10:52 am
#25
Join Date: Jul 2011
Location: Philadelphia, PA
Programs: SPG Plat, HH Dia, Hyatt Dia, AA Plat
Posts: 46
I just had a priceline mobile BRG denied after discussion on the phone with the BRG department because of a clause in the Cancellation Policy that states:
"Priceline will not charge you a change or cancel fee, however the hotel has the following cancellation policy: If the displayed rate is still available, Priceline will immediately charge you credit card the total cost of the stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If the displayed rate is not available, your credit card will not be charged. Price and room availability are not guaranteed until purchase is confirmed."
Has anyone encountered this before? Does this actually mean the priceline rate is "on call?"
"Priceline will not charge you a change or cancel fee, however the hotel has the following cancellation policy: If the displayed rate is still available, Priceline will immediately charge you credit card the total cost of the stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If the displayed rate is not available, your credit card will not be charged. Price and room availability are not guaranteed until purchase is confirmed."
Has anyone encountered this before? Does this actually mean the priceline rate is "on call?"
Jan 7, 2017, 4:37 pm
#26
Join Date: Jan 2008
Location: Sydney, Australia
Programs: HH Diamond, Marriott Titanium/LTG, IHG Platinum
Posts: 1,921
Thanks, back home now after a week on the road so let's hope I can find some BRGs otherwise all my questions/scenario are moot.
Jan 11, 2017, 12:45 pm
#27
Join Date: Oct 2015
Posts: 207
Hotel Name: The Apollo Hotel Amsterdam
Dates: 4 nights May 2017
Number of Adults: 1
Number of Rooms: 1
Room Type: Deluxe city view
Starwood Rate: 196 Euro (SPG Flexible rate)
Competing Website: www.apollohotels.co.uk
Competing rate: 173 Euro (Prepaid rate)
BRG Reward: 20% off
Actual confirmed rate: 138 Euro (remained a flexible rate)
IIRC, the Apollo Hotel Amsterdam is scheduled to be added to the Tribute Portfolio this year. I was mainly interested to see how SPG would handle the BRG claim for a hotel in transition. Anyhow, the claim process was smooth.
Dates: 4 nights May 2017
Number of Adults: 1
Number of Rooms: 1
Room Type: Deluxe city view
Starwood Rate: 196 Euro (SPG Flexible rate)
Competing Website: www.apollohotels.co.uk
Competing rate: 173 Euro (Prepaid rate)
BRG Reward: 20% off
Actual confirmed rate: 138 Euro (remained a flexible rate)
IIRC, the Apollo Hotel Amsterdam is scheduled to be added to the Tribute Portfolio this year. I was mainly interested to see how SPG would handle the BRG claim for a hotel in transition. Anyhow, the claim process was smooth.
Jan 12, 2017, 10:48 am
#28
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,120
Banging my head against the wall with the Indian center. Got a simple BRG with booking.com and was rejected. My BRG was for £ and they come back saying they can only see a USD rate. Back to them to explain the facts I suppose.
Jan 12, 2017, 2:19 pm
#29
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,120
So just an update. Asked to review and denied again then the US Team come on line and I get two approvals for the reservation as they can see the rate.
Hotel Name: Le Méridien Istanbul Etiler
Arrival Date: January 2x, 2017
Departure Date: January 2x, 2017
Room Type: Deluxe Room for one adult (room only)
Actual confirmed rate: 73.33 EUR plus vat, per night
Starwood rate was €98 ++
Took 2000 Pts
Hotel Name: Le Méridien Istanbul Etiler
Arrival Date: January 2x, 2017
Departure Date: January 2x, 2017
Room Type: Deluxe Room for one adult (room only)
Actual confirmed rate: 73.33 EUR plus vat, per night
Starwood rate was €98 ++
Took 2000 Pts
Jan 12, 2017, 7:58 pm
#30
Join Date: Aug 2016
Posts: 78
Hi!
In the case you listed, if I did BPG and got approved, that price and cancellation policy it will be if I choose to match price or 20% off? Do I get it $100 or $80 and still flex?
Thank you.
In the case you listed, if I did BPG and got approved, that price and cancellation policy it will be if I choose to match price or 20% off? Do I get it $100 or $80 and still flex?
Thank you.
I think you're just making things complicated. And your answer is on wiki.
In any event for non-design, find OTA rate lower than the lowest SPG rate (cancellation policy is irrelevant). If indeed BRG verifies that OTA rate is lower than the lowest SPG rate, then your claim is approved.
Just that when you submit your claim, book using SPG flex rate to retain (in most cases) cancellation policy.
Example:
EXPEDIA prepaid 100$
EXPEDIA flex 150$
SPG prepaid 120$
SPG flex 170$
Look EXPEDIA prepaid. Is it lower than SPG prepaid? Then submit claim using SPG flex reservation.
If you're going to compare expedia flex with SPG flex, then your claim will be denied.
In any event for non-design, find OTA rate lower than the lowest SPG rate (cancellation policy is irrelevant). If indeed BRG verifies that OTA rate is lower than the lowest SPG rate, then your claim is approved.
Just that when you submit your claim, book using SPG flex rate to retain (in most cases) cancellation policy.
Example:
EXPEDIA prepaid 100$
EXPEDIA flex 150$
SPG prepaid 120$
SPG flex 170$
Look EXPEDIA prepaid. Is it lower than SPG prepaid? Then submit claim using SPG flex reservation.
If you're going to compare expedia flex with SPG flex, then your claim will be denied.