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What is the Best Rate Guarantee (BRG ?) If a lower rate at a Starwood Hotel is made available on a non-Starwood website or non-Starwood mobile application, upon its receipt of a claim that satisfies these Best Rate Guarantee terms and conditions, Starwood will honor that Competing Rate and provide the individual that submitted the valid claim one of the following rewards: (1) an additional 20% discount off the Competing Rate per room per night (up to a maximum of three rooms); or (2) 2,000 Starwood Preferred Guestฎ Starpointsฎ per room per stay (up to a maximum of three rooms). BRG Wiki on Flyertalk You cannot BRG against a rate on a Starwood Website/App (hot escapes, promos, Gov. Rate etc.). It has to be a 3rd party website/App. The rate you submit the BRG against must be a rate that is available to the general public. SPG will deny member only rates from 3rd party websites. Cancellation policy has no bearing on a BRG claim with one exception if the rate difference is within 1%. "Starwood may deny claims where the difference between the Competing Rate and the rate on the Starwood Website is less than one percent; provided that Starwood will not use the fact that the difference between the Competing Rate and the rate on the Starwood Website is less than one percent to deny such claims if the cancellation policy for the Competing Rate is more favorable to the guest than the cancellation policy for the rate on the Starwood Website." A valid Starwood website reservation is required to submit a BRG If a room category is available on an external website but not on Starwood, you may still make a claim. You still need to make a booking with Starwood using any other category of room - if your claim is approved the room type in the booking will be modified to match the room type you are claiming for Only one claim may be submitted per reservation number (If your first claim is denied, you may submit a new claim for that reservation if you find another lower rate after you receive the denial email) Make sure to book a flexible rate on SPG.com. This will allow you to then cancel this booking if you find a lower Starwood rate later (like the hot escapes etc.) or if your travel plans change. You can BRG with a flexible rate against a prepaid rate. In other words, if expedia is offering a room for $100 prepaid, and spg.com shows a prepaid room for $150 or a flexible room for $200, you can book the FLEXIBLE spg.com rate and BRG it against the PREPAID $100 expedia rate. And you will receive the flexible cancel terms if the BRG is approved. There are a few exceptions where properties impose stricter cancellation term based on competing rates. If your comparable rate includes extras like breakfast or parking, make sure there is a room available on spg.com that includes the exact amenities. If there is the same room type with the same amenities on SPG.com, they will compare and if lower on third party, the claim may be approved for the room type and with the amenities. If there is the same room type available but no/different amenities offered, the claim may still be approved, but the rate will be room only. Room types must be the same for a BRG. If you have an approved and finalized claim and you find an even cheaper rate later, then you may submit a new BRG claim that is not connected to any existing reservation. If this BRG claim is approved, you will need to make a new flexible reservation on SPG.com. Once the process is completed, you will then email the BRG desk to cancel your first reservation, if it is within the cancellation deadline. If you find availability for the room type you want on a third party website/app but there is no availability for that room type or no availability for any room type on the Starwood Website, then this may be an approved claim if it meets all other terms and conditions. You will need to make sure that you specify the room type you actually want on the Starwood Website section and enter 0 in the rate and currency. This will ensure that the processing associates know that the room type you want is not available on the Starwood Website. You may also add additional comments near the end of the claim form indicating that there is no availability on the Starwood Website to help clarify. Per the FAQ, "Any questions regarding claims should be directed to [email protected] or call 1-866-500-0368." A human is available at this number beginning at 9am EST. OTAs not eligible because they do not confirm instantly:
Special Conditions for BRG & Design Hotels
How to cancel a BRG reservation Log into your SPG account Click on your stays to view our your current reservation Look for your BRG reservation and click on "Set Stay Preferences" link for the BRG reservation, then SAVE reload the page and you should now be able to cancel the reservation How to add a SNA to a BRG reservation Log into your SPG account Click on your stays to view our your current reservation Look for your BRG reservation and click on "Set Stay Preferences" link for the BRG reservation, then SAVE reload the page and you should now be able to select "apply SNA to this stay" link POSTING FORMAT Hotel Name: Arrival Date: Departure Date: Number of Rooms: Number of Guests: Room Type: Starwood Brand Web Site Room Rate: Company Room Provider: Other Company Room Provider: Competing rate: Comments: Q: Are SPG benefits honored for BRG stays? A: Yes. You should receive the same SPG elite member benefits and stay/night credit as for a normal paid stay. |
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