Jan 1, 2017, 9:36 am
Last edit by: margarita girl
Signed-in FT members with 90 days / 90 posts can edit this Wikipost.
What is the Best Rate Guarantee (BRG ?)
If a lower rate at a Starwood Hotel is made available on a non-Starwood website or non-Starwood mobile application, upon its receipt of a claim that satisfies these Best Rate Guarantee terms and conditions, Starwood will honor that Competing Rate and provide the individual that submitted the valid claim one of the following rewards: (1) an additional 20% discount off the Competing Rate per room per night (up to a maximum of three rooms); or (2) 2,000 Starwood Preferred Guest® Starpoints® per room per stay (up to a maximum of three rooms).
BRG Wiki on Flyertalk
• You cannot BRG against a rate on a Starwood Website/App (hot escapes, promos, Gov. Rate etc.). It has to be a 3rd party website/App.
• The rate you submit the BRG against must be a rate that is available to the general public. SPG will deny member only rates from 3rd party websites.
• Cancellation policy has no bearing on a BRG claim with one exception if the rate difference is within 1%.
"Starwood may deny claims where the difference between the Competing Rate and the rate on the Starwood Website is less than one percent; provided that Starwood will not use the fact that the difference between the Competing Rate and the rate on the Starwood Website is less than one percent to deny such claims if the cancellation policy for the Competing Rate is more favorable to the guest than the cancellation policy for the rate on the Starwood Website."
• A valid Starwood website reservation is required to submit a BRG
• If a room category is available on an external website but not on Starwood, you may still make a claim. You still need to make a booking with Starwood using any other category of room - if your claim is approved the room type in the booking will be modified to match the room type you are claiming for
• Only one claim may be submitted per reservation number (If your first claim is denied, you may submit a new claim for that reservation if you find another lower rate after you receive the denial email)
• Make sure to book a flexible rate on SPG.com. This will allow you to then cancel this booking if you find a lower Starwood rate later (like the hot escapes etc.) or if your travel plans change.
• You can BRG with a flexible rate against a prepaid rate. In other words, if expedia is offering a room for $100 prepaid, and spg.com shows a prepaid room for $150 or a flexible room for $200, you can book the FLEXIBLE spg.com rate and BRG it against the PREPAID $100 expedia rate. And you will receive the flexible cancel terms if the BRG is approved. There are a few exceptions where properties impose stricter cancellation term based on competing rates.
• If your comparable rate includes extras like breakfast or parking, make sure there is a room available on spg.com that includes the exact amenities. If there is the same room type with the same amenities on SPG.com, they will compare and if lower on third party, the claim may be approved for the room type and with the amenities. If there is the same room type available but no/different amenities offered, the claim may still be approved, but the rate will be room only.
• Room types must be the same for a BRG.
• If you have an approved and finalized claim and you find an even cheaper rate later, then you may submit a new BRG claim that is not connected to any existing reservation. If this BRG claim is approved, you will need to make a new flexible reservation on SPG.com. Once the process is completed, you will then email the BRG desk to cancel your first reservation, if it is within the cancellation deadline.
• If you find availability for the room type you want on a third party website/app but there is no availability for that room type or no availability for any room type on the Starwood Website, then this may be an approved claim if it meets all other terms and conditions. You will need to make sure that you specify the room type you actually want on the Starwood Website section and enter 0 in the rate and currency. This will ensure that the processing associates know that the room type you want is not available on the Starwood Website. You may also add additional comments near the end of the claim form indicating that there is no availability on the Starwood Website to help clarify.
• Per the FAQ, "Any questions regarding claims should be directed to [email protected] or call 1-866-500-0368." A human is available at this number beginning at 9am EST.
OTAs not eligible because they do not confirm instantly:
Special Conditions for BRG & Design Hotels
How to add a SNA to a BRG reservation
POSTING FORMAT
Hotel Name:
Arrival Date:
Departure Date:
Number of Rooms:
Number of Guests:
Room Type:
Starwood Brand Web Site Room Rate:
Company Room Provider:
Other Company Room Provider:
Competing rate:
Comments:
Q: Are SPG benefits honored for BRG stays?
A: Yes. You should receive the same SPG elite member benefits and stay/night credit as for a normal paid stay.
What is the Best Rate Guarantee (BRG ?)
If a lower rate at a Starwood Hotel is made available on a non-Starwood website or non-Starwood mobile application, upon its receipt of a claim that satisfies these Best Rate Guarantee terms and conditions, Starwood will honor that Competing Rate and provide the individual that submitted the valid claim one of the following rewards: (1) an additional 20% discount off the Competing Rate per room per night (up to a maximum of three rooms); or (2) 2,000 Starwood Preferred Guest® Starpoints® per room per stay (up to a maximum of three rooms).
BRG Wiki on Flyertalk
• You cannot BRG against a rate on a Starwood Website/App (hot escapes, promos, Gov. Rate etc.). It has to be a 3rd party website/App.
• The rate you submit the BRG against must be a rate that is available to the general public. SPG will deny member only rates from 3rd party websites.
• Cancellation policy has no bearing on a BRG claim with one exception if the rate difference is within 1%.
"Starwood may deny claims where the difference between the Competing Rate and the rate on the Starwood Website is less than one percent; provided that Starwood will not use the fact that the difference between the Competing Rate and the rate on the Starwood Website is less than one percent to deny such claims if the cancellation policy for the Competing Rate is more favorable to the guest than the cancellation policy for the rate on the Starwood Website."
• A valid Starwood website reservation is required to submit a BRG
• If a room category is available on an external website but not on Starwood, you may still make a claim. You still need to make a booking with Starwood using any other category of room - if your claim is approved the room type in the booking will be modified to match the room type you are claiming for
• Only one claim may be submitted per reservation number (If your first claim is denied, you may submit a new claim for that reservation if you find another lower rate after you receive the denial email)
• Make sure to book a flexible rate on SPG.com. This will allow you to then cancel this booking if you find a lower Starwood rate later (like the hot escapes etc.) or if your travel plans change.
• You can BRG with a flexible rate against a prepaid rate. In other words, if expedia is offering a room for $100 prepaid, and spg.com shows a prepaid room for $150 or a flexible room for $200, you can book the FLEXIBLE spg.com rate and BRG it against the PREPAID $100 expedia rate. And you will receive the flexible cancel terms if the BRG is approved. There are a few exceptions where properties impose stricter cancellation term based on competing rates.
• If your comparable rate includes extras like breakfast or parking, make sure there is a room available on spg.com that includes the exact amenities. If there is the same room type with the same amenities on SPG.com, they will compare and if lower on third party, the claim may be approved for the room type and with the amenities. If there is the same room type available but no/different amenities offered, the claim may still be approved, but the rate will be room only.
• Room types must be the same for a BRG.
• If you have an approved and finalized claim and you find an even cheaper rate later, then you may submit a new BRG claim that is not connected to any existing reservation. If this BRG claim is approved, you will need to make a new flexible reservation on SPG.com. Once the process is completed, you will then email the BRG desk to cancel your first reservation, if it is within the cancellation deadline.
• If you find availability for the room type you want on a third party website/app but there is no availability for that room type or no availability for any room type on the Starwood Website, then this may be an approved claim if it meets all other terms and conditions. You will need to make sure that you specify the room type you actually want on the Starwood Website section and enter 0 in the rate and currency. This will ensure that the processing associates know that the room type you want is not available on the Starwood Website. You may also add additional comments near the end of the claim form indicating that there is no availability on the Starwood Website to help clarify.
• Per the FAQ, "Any questions regarding claims should be directed to [email protected] or call 1-866-500-0368." A human is available at this number beginning at 9am EST.
OTAs not eligible because they do not confirm instantly:
- AsiaWeb
- Cancelon
- Ctrip (Known as MyTrip from Dec 2017)
- Elvoline
- HappyRooms
- Hoteling
- HotelsClick (Some rates on request, some instant)
- Ostrovok
- Roomertravel
- Laterooms (according to BRG team 24 Oct 2016)
- Hotelius (according to BRG team 21 Sept 2017)
- Zenhotels (according to BRG team 10 Nov 2017)
- Travelbag (according to BRG team 22 Dec 2017)
Special Conditions for BRG & Design Hotels
- You may only claim against the absolute lowest rate on SPG.com, for the date(s) in question.
- The rate must be the lowest on sale on SPG.com, and is regardless of the type of room you actually want, the number of occupants, cancellation policy and the amenities provided. In all likelihood this will mean you have to use a rate for a standard room, for 1 person, non-refundable and without any amenities.
- It is not necessary for the rate on the external website to match the SPG.com rate in any way including room type and number of occupants. The only requirement for a successful BRG claim is that the rate be lower than the lowest rate on SPG.com for the date(s) in question.
- As with normal BRG claims, you need to make a booking before submitting a claim. Since this will likely be a non-refundable booking, note that you are responsible for any and all charges including cancellation charges, even if the claim is not approved.
- Amenities that are included in the external website's rate but which are not included in the Starwood rate may or may not be provided.
- You will retain the category of room booked on SPG.com, even if the external website rate submitted for the claim refers to a different category of room. This is especially pertinent in situations where the hotel continues to sell lower categories of rooms on other websites, while not making them available on SPG.com. You will then be able to book a higher category of room on SPG.com, BRG the lower rate, and retain the higher category of room while paying the lower rate.
- If you need to BRG Design Hotels for Double or higher occupancy.
Differing currencies
• "The Best Rate Guarantee department will approve a claim if there is a difference of 2.5% or greater where the currencies are different or a difference of 1% or greater if the currencies are the same."
Link to T&C
https://www.starwoodhotels.com/bestrate/terms.html
Practicalities During/After Stay
• Reconfirm your rate at check-in; normally the hotel will have the correct BRG rate in your reservation, but sometimes you will need to remind them.
• If you choose points, they will be credited after the stay; check in one week to see if they have posted. If not contact the BRG office to arrange to have them posted.
How to view your reservation after BRG has been approved- The BRG will be processed for a single occupant, even if the rate does not change for more than one occupant. You must book the actual number of occupants intended. Effectively, you can only BRG for single occupant unless double rate happens to be the same as single. It is not possible to BRG if double rate is higher than single. No modification to occupancy is allowed if BRG is approved. If you submit with single rate, you will be stuck with single room; if you submit with double rate and single rate is lower, it will be automatically denied irrespective of competing rates.
- Log into your SPG account
- Click on your stays to view your current reservation
- Click on "Set Stay Preferences", then SAVE
- Refresh your stays page and the reservation should be visible again. You may need to repeat this step if the hotel touches your reservation. If you apply for Your24, you will not be able to view the reservation details.
How to cancel a BRG reservation
• Log into your SPG account
• Click on your stays to view our your current reservation
• Look for your BRG reservation and click on "Set Stay Preferences" link for the BRG reservation, then SAVE
• reload the page and you should now be able to cancel the reservation
• Click on your stays to view our your current reservation
• Look for your BRG reservation and click on "Set Stay Preferences" link for the BRG reservation, then SAVE
• reload the page and you should now be able to cancel the reservation
How to add a SNA to a BRG reservation
• Log into your SPG account
• Click on your stays to view our your current reservation
• Look for your BRG reservation and click on "Set Stay Preferences" link for the BRG reservation, then SAVE
• reload the page and you should now be able to select "apply SNA to this stay" link
• Click on your stays to view our your current reservation
• Look for your BRG reservation and click on "Set Stay Preferences" link for the BRG reservation, then SAVE
• reload the page and you should now be able to select "apply SNA to this stay" link
POSTING FORMAT
Hotel Name:
Arrival Date:
Departure Date:
Number of Rooms:
Number of Guests:
Room Type:
Starwood Brand Web Site Room Rate:
Company Room Provider:
Other Company Room Provider:
Competing rate:
Comments:
Q: Are SPG benefits honored for BRG stays?
A: Yes. You should receive the same SPG elite member benefits and stay/night credit as for a normal paid stay.
SPG Best Rate Guarantee (BRG) 2017: Success, failure & discussion thread
Feb 7, 2017, 2:15 pm
#151
Join Date: Nov 2008
Location: EDUU
Programs: Marriott Titanium Elite, HH Diamond, PC Plat Amb, BA EC Gold, Asiana Diamond, TK Elite
Posts: 193
As for booking a better room and claiming a BRG, their is only one way around it and it is also stated in the WIKI.
"You will retain the category of room booked on SPG.com, even if the external website rate submitted for the claim refers to a different category of room. This is especially pertinent in situations where the hotel continues to sell lower categories of rooms on other websites, while not making them available on SPG.com. You will then be able to book a higher category of room on SPG.com, BRG the lower rate, and retain the higher category of room while paying the lower rate."
Feb 7, 2017, 10:18 pm
#152
Join Date: Dec 2008
Location: New York, NY
Posts: 230
As for booking a better room and claiming a BRG, their is only one way around it and it is also stated in the WIKI.
"You will retain the category of room booked on SPG.com, even if the external website rate submitted for the claim refers to a different category of room. This is especially pertinent in situations where the hotel continues to sell lower categories of rooms on other websites, while not making them available on SPG.com. You will then be able to book a higher category of room on SPG.com, BRG the lower rate, and retain the higher category of room while paying the lower rate."
"You will retain the category of room booked on SPG.com, even if the external website rate submitted for the claim refers to a different category of room. This is especially pertinent in situations where the hotel continues to sell lower categories of rooms on other websites, while not making them available on SPG.com. You will then be able to book a higher category of room on SPG.com, BRG the lower rate, and retain the higher category of room while paying the lower rate."
I think the above refers to a situation where a 3rd party site has a lower price for a lower room category, but that lower room category is NOT available on SPG.com. But that is not my situation.
Here is my situation at a Design hotel(simplified):
1. Lowest rate @SPG.com: Prepaid Standard room $100
2. Lowest rate @Hotels.com: Prepaid Standard room $90
3. Deluxe rate @SPG.com: Flexible $140
4. Deluxe rate @Hotels.com: Flexible $125
I want a Deluxe room (ideally) and a flexible rate (for sure).
I submitted BRG for 3 vs. 4, which I now realize is incorrect, thus it was denied.
My take on the wiki is I have to submit 1 vs. 2, but then I'm stuck with both a prepaid and a standard room.
I maybe be missing something, but at design Hotel, is it possible to submit 1 vs. 2 and still upgrade somehow to a Deluxe room and not be prepaid (or at least one of those 2 options?)
Or someway to book the Deluxe room/flexible but get a price match?
Feb 9, 2017, 9:11 am
#154
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
Hotel Name: Le Méridien Pyramids Hotel & Spa
Arrival Date: February 2017
Departure Date: February 2017
Room Type: Premium Classic Room with Breakfast for two adults
Actual confirmed rate: 47.15 EUR, plus tax and service charge, per night
Starwood rate: 66 EUR, plus tax and service charge, per night
BRG award: 2K Starpoints
Arrival Date: February 2017
Departure Date: February 2017
Room Type: Premium Classic Room with Breakfast for two adults
Actual confirmed rate: 47.15 EUR, plus tax and service charge, per night
Starwood rate: 66 EUR, plus tax and service charge, per night
BRG award: 2K Starpoints
Feb 9, 2017, 1:25 pm
#155
Join Date: Dec 2011
Location: Chennai
Programs: Aeroplan, Marriott LTG, IHG Platinum
Posts: 210
BRG Question
I have 2 questions on how BRG works
1.
On Starwood website, The Park Chennai shows Rs. 9000 as lowest available rate. In Booking.com and Agoda I see non refundable rates around Rs.5000.
If i reserve and apply for BRG for 2000 points, what will be my adjusted rate.
2.
if my BRG is approved on a refundable rate and if i cancel the reservation due to plan change, will i be charged any fee even though the original reservation is refundable rate.
Thanks.
1.
On Starwood website, The Park Chennai shows Rs. 9000 as lowest available rate. In Booking.com and Agoda I see non refundable rates around Rs.5000.
If i reserve and apply for BRG for 2000 points, what will be my adjusted rate.
2.
if my BRG is approved on a refundable rate and if i cancel the reservation due to plan change, will i be charged any fee even though the original reservation is refundable rate.
Thanks.
Feb 9, 2017, 2:41 pm
#156
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,120
1. Your rate would be at the 5000 level (giving a bit for the calculation)
2.Make sure you book a flexible rate at SPG. Along as you abide by the cancellation policy there should be no charges.
2.Make sure you book a flexible rate at SPG. Along as you abide by the cancellation policy there should be no charges.
Feb 9, 2017, 10:30 pm
#157
Join Date: Feb 2017
Location: PDX
Posts: 11
Priceline Mobile Deal (failure)
I noticed that Priceline has been offfering "mobile deals" at much lower prices lately, and I tried to BRG with Starwood but was rejected. I'm posting the experience here and if anyone has had success with similar cases please share your story as well.
Hotel: Sheraton Anchorage, Alaska
Date: 2/27-2/28
SPG Rate: $129 before tax
Priceline Mobile Deal: $82 before tax
(These information isn't that relevant because you can find similar cases with many other properties on other dates. )
The tricky part with this Mobile Deal is: it is only available on Priceline mobile apps, not through the desktop page. Yet Starwood BRG agents only check the desktop page and therefore denied my claim. However, the lower rate is publicly available to anyone, as long as you have a smartphone, and it's not one of those targeted offers or hotel-name-hidden deals. (I do not have any account with Priceline. )
Priceline has been pushing lots of these rates lately, and they are all significantly lower than the SPG rate. When I eventually book, I will definitely choose Priceline because of the 30%+ discount, even though I get gold member benefits if booked through SPG. This rate seems to be in a gray area of the BRG policy, so I wanted to see if anyone here has relevant success/failure.
On a side note, I tried a similar BRG with Hilton and got denied as well. Even if I stated clearly that the rate is only available on the Priceline app, they still used the desktop price and gave me a screenshot of that.
Hotel: Sheraton Anchorage, Alaska
Date: 2/27-2/28
SPG Rate: $129 before tax
Priceline Mobile Deal: $82 before tax
(These information isn't that relevant because you can find similar cases with many other properties on other dates. )
The tricky part with this Mobile Deal is: it is only available on Priceline mobile apps, not through the desktop page. Yet Starwood BRG agents only check the desktop page and therefore denied my claim. However, the lower rate is publicly available to anyone, as long as you have a smartphone, and it's not one of those targeted offers or hotel-name-hidden deals. (I do not have any account with Priceline. )
Priceline has been pushing lots of these rates lately, and they are all significantly lower than the SPG rate. When I eventually book, I will definitely choose Priceline because of the 30%+ discount, even though I get gold member benefits if booked through SPG. This rate seems to be in a gray area of the BRG policy, so I wanted to see if anyone here has relevant success/failure.
On a side note, I tried a similar BRG with Hilton and got denied as well. Even if I stated clearly that the rate is only available on the Priceline app, they still used the desktop price and gave me a screenshot of that.
Feb 10, 2017, 1:51 am
#158
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
since the park chennai is a design property, in order to be eligible for a brg noviceft will have to book the lowest rate available on spg.com, even if its prepaid....
Feb 10, 2017, 10:27 am
#159
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,120
Kop Khun Kap
Feb 10, 2017, 12:05 pm
#160
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Welcome to FT!
In Step 3 of doing the BRG, you are given two options:
Are you choosing the mobile app? If not, you should. These BRG requests are routed to special agents who are based in Austin I think (yay, no Asia!). I've had a few BRGs approved this way.
I noticed that Priceline has been offfering "mobile deals" at much lower prices lately, and I tried to BRG with Starwood but was rejected. I'm posting the experience here and if anyone has had success with similar cases please share your story as well.
Hotel: Sheraton Anchorage, Alaska
Date: 2/27-2/28
SPG Rate: $129 before tax
Priceline Mobile Deal: $82 before tax
(These information isn't that relevant because you can find similar cases with many other properties on other dates. )
The tricky part with this Mobile Deal is: it is only available on Priceline mobile apps, not through the desktop page. Yet Starwood BRG agents only check the desktop page and therefore denied my claim. However, the lower rate is publicly available to anyone, as long as you have a smartphone, and it's not one of those targeted offers or hotel-name-hidden deals. (I do not have any account with Priceline. )
Priceline has been pushing lots of these rates lately, and they are all significantly lower than the SPG rate. When I eventually book, I will definitely choose Priceline because of the 30%+ discount, even though I get gold member benefits if booked through SPG. This rate seems to be in a gray area of the BRG policy, so I wanted to see if anyone here has relevant success/failure.
On a side note, I tried a similar BRG with Hilton and got denied as well. Even if I stated clearly that the rate is only available on the Priceline app, they still used the desktop price and gave me a screenshot of that.
Hotel: Sheraton Anchorage, Alaska
Date: 2/27-2/28
SPG Rate: $129 before tax
Priceline Mobile Deal: $82 before tax
(These information isn't that relevant because you can find similar cases with many other properties on other dates. )
The tricky part with this Mobile Deal is: it is only available on Priceline mobile apps, not through the desktop page. Yet Starwood BRG agents only check the desktop page and therefore denied my claim. However, the lower rate is publicly available to anyone, as long as you have a smartphone, and it's not one of those targeted offers or hotel-name-hidden deals. (I do not have any account with Priceline. )
Priceline has been pushing lots of these rates lately, and they are all significantly lower than the SPG rate. When I eventually book, I will definitely choose Priceline because of the 30%+ discount, even though I get gold member benefits if booked through SPG. This rate seems to be in a gray area of the BRG policy, so I wanted to see if anyone here has relevant success/failure.
On a side note, I tried a similar BRG with Hilton and got denied as well. Even if I stated clearly that the rate is only available on the Priceline app, they still used the desktop price and gave me a screenshot of that.
- URL displaying competitive rate
- Mobile app name displaying competitive rate
Are you choosing the mobile app? If not, you should. These BRG requests are routed to special agents who are based in Austin I think (yay, no Asia!). I've had a few BRGs approved this way.
Feb 10, 2017, 6:25 pm
#161
Join Date: Oct 2011
Location: BKK
Programs: World of Hyatt Globalist; Marriott Bonvoy LTP; IHG Plat
Posts: 2,234
The response time is now over 2 days for non-English competing website.
Anyone experience this?
Anyone experience this?
Feb 10, 2017, 7:55 pm
#162
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
Yes, and English sites are almost a day. They must be back logged.
Feb 10, 2017, 8:18 pm
#163
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
so here is a first for me....submitted a brg for a sheraton property in nyc....the agent could see the lower rate on the third party website but still denied the claim....the lowest rate on spg was $264 for a traditional room....the lowest rate on the third party website was $166 for a standard room....the agent claimed the lower rate was available but not for a traditional room so he had to deny the claim....
i was under the impression that if a lower rate was available on the third party website then the claim should be approved, irrespective of the room type....has this changed????
i was under the impression that if a lower rate was available on the third party website then the claim should be approved, irrespective of the room type....has this changed????
Feb 10, 2017, 9:07 pm
#164
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,820
Feb 11, 2017, 12:29 am
#165
FlyerTalk Evangelist
Join Date: Apr 2009
Location: India
Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah
Posts: 29,682
yes, but the wiki also says the following:
• If a room category is available on an external website but not on Starwood, you may still make a claim. You still need to make a booking with Starwood using any other category of room - if your claim is approved the room type in the booking will be modified to match the room type you are claiming for.
• If a room category is available on an external website but not on Starwood, you may still make a claim. You still need to make a booking with Starwood using any other category of room - if your claim is approved the room type in the booking will be modified to match the room type you are claiming for.