Beware of the Westin St. John
Feb 7, 2016, 10:59 am
#1
Original Poster
Join Date: Sep 2003
Location: MDT, PHL, BWI
Programs: HH Diamond, Starwood Platinum
Posts: 306
Beware of the Westin St. John
I recently returned from a 5 night stay at Westin St. John. I booked on points and that was a big mistake because they could care less about a customer using points. I thought it was just me until I noticed a trend on Tripadvisor about other reports that reiterated the same thing.
The worst part about my experience minus the fact they put us in a room with no balcony or patio even though that was stated on my confirmation, was that I returned with bed bug bites on my arm and neck. At first I thought a mosquito had a party until I realized what exactly they were. I immediately called the Westin St. John, reported the problem and asked them to check out the room I stayed in. The CSR said she would have the manager call me back. I have yet to hear anything from anyone.
Any advice on how to proceed?
The worst part about my experience minus the fact they put us in a room with no balcony or patio even though that was stated on my confirmation, was that I returned with bed bug bites on my arm and neck. At first I thought a mosquito had a party until I realized what exactly they were. I immediately called the Westin St. John, reported the problem and asked them to check out the room I stayed in. The CSR said she would have the manager call me back. I have yet to hear anything from anyone.
Any advice on how to proceed?
Feb 7, 2016, 11:05 am
#2
Suspended
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
I recently returned from a 5 night stay at Westin St. John. I booked on points and that was a big mistake because they could care less about a customer using points. I thought it was just me until I noticed a trend on Tripadvisor about other reports that reiterated the same thing.
The worst part about my experience minus the fact they put us in a room with no balcony or patio even though that was stated on my confirmation, was that I returned with bed bug bites on my arm and neck. At first I thought a mosquito had a party until I realized what exactly they were. I immediately called the Westin St. John, reported the problem and asked them to check out the room I stayed in. The CSR said she would have the manager call me back. I have yet to hear anything from anyone.
Any advice on how to proceed?
The worst part about my experience minus the fact they put us in a room with no balcony or patio even though that was stated on my confirmation, was that I returned with bed bug bites on my arm and neck. At first I thought a mosquito had a party until I realized what exactly they were. I immediately called the Westin St. John, reported the problem and asked them to check out the room I stayed in. The CSR said she would have the manager call me back. I have yet to hear anything from anyone.
Any advice on how to proceed?
Call CCS and pray you didn't bring any back!
Feb 7, 2016, 11:46 am
#3
Company Representative - Starwood
Join Date: Aug 2011
Programs: SPG
Posts: 713
Thank you for reaching out.
We're sorry to hear about this and we would like you to know that we take matters like this very seriously.
If you could send us an email to [email protected] with your stay information and SPG details, we will follow up with the hotel's management team to take additional steps in this matter.
Alternatively, you can connect with our Corporate Customer Service team via phone at 1-800-328-6242 and one of our Customer service representatives will also assist you with this.
Best Regards,
Starwood Lurker IV
Starwood Hotels & Resorts Worldwide
[email protected]
We're sorry to hear about this and we would like you to know that we take matters like this very seriously.
If you could send us an email to [email protected] with your stay information and SPG details, we will follow up with the hotel's management team to take additional steps in this matter.
Alternatively, you can connect with our Corporate Customer Service team via phone at 1-800-328-6242 and one of our Customer service representatives will also assist you with this.
Best Regards,
Starwood Lurker IV
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 7, 2016, 12:23 pm
#4
Original Poster
Join Date: Sep 2003
Location: MDT, PHL, BWI
Programs: HH Diamond, Starwood Platinum
Posts: 306
Thank you!
Thank you for reaching out.
We're sorry to hear about this and we would like you to know that we take matters like this very seriously.
If you could send us an email to [email protected] with your stay information and SPG details, we will follow up with the hotel's management team to take additional steps in this matter.
Alternatively, you can connect with our Corporate Customer Service team via phone at 1-800-328-6242 and one of our Customer service representatives will also assist you with this.
Best Regards,
Starwood Lurker IV
Starwood Hotels & Resorts Worldwide
[email protected]
We're sorry to hear about this and we would like you to know that we take matters like this very seriously.
If you could send us an email to [email protected] with your stay information and SPG details, we will follow up with the hotel's management team to take additional steps in this matter.
Alternatively, you can connect with our Corporate Customer Service team via phone at 1-800-328-6242 and one of our Customer service representatives will also assist you with this.
Best Regards,
Starwood Lurker IV
Starwood Hotels & Resorts Worldwide
[email protected]
Feb 7, 2016, 1:00 pm
#5
Join Date: Apr 2004
Programs: Starwoods/ Marriott Life Time Platinum, Hilton-Diamond, and HP
Posts: 823
Westin St. John
I recently returned from a 5 night stay at Westin St. John. I booked on points and that was a big mistake because they could care less about a customer using points. I thought it was just me until I noticed a trend on Tripadvisor about other reports that reiterated the same thing.
The worst part about my experience minus the fact they put us in a room with no balcony or patio even though that was stated on my confirmation, was that I returned with bed bug bites on my arm and neck. At first I thought a mosquito had a party until I realized what exactly they were. I immediately called the Westin St. John, reported the problem and asked them to check out the room I stayed in. The CSR said she would have the manager call me back. I have yet to hear anything from anyone.
Any advice on how to proceed?
The worst part about my experience minus the fact they put us in a room with no balcony or patio even though that was stated on my confirmation, was that I returned with bed bug bites on my arm and neck. At first I thought a mosquito had a party until I realized what exactly they were. I immediately called the Westin St. John, reported the problem and asked them to check out the room I stayed in. The CSR said she would have the manager call me back. I have yet to hear anything from anyone.
Any advice on how to proceed?
Last edited by 360guy; Feb 7, 2016 at 1:04 pm Reason: spelling error
Feb 7, 2016, 1:18 pm
#6
Join Date: Apr 2007
Location: San Francisco Bay Area
Programs: SVO - WKORV, WPORV, WKV, WSJ
Posts: 117
We have gone to WSJ for 2 weeks every year since 2006 (2Bd/3Ba Townhouse TS owner at Virgin Grand Villas - resale) - and often hear people mistaking noseesum bites (sand gnats) for bedbugs. Since apparently they only think of mosquitoes and not noseesums which have much more painful bites (show up next day).
ST John and WSJ is not for everyone (actually many people). 'Adapt' is a useful adage for the USVI.
They are removing the hotel rooms and converting to Timeshare ownerships - the hotel rooms are old and dated - plus do not have amenities of the timeshare villas.
To each their own, but for 10 years now we have had nothing but great experiences while on StJ and at WSJ - and have nothing but positive interactions with the staff. But, we are also low maintenance folks and understand that 'Go Slow' is a great way to vacation.
YMMV and likely does. We look forward to our next visit.
ST John and WSJ is not for everyone (actually many people). 'Adapt' is a useful adage for the USVI.
They are removing the hotel rooms and converting to Timeshare ownerships - the hotel rooms are old and dated - plus do not have amenities of the timeshare villas.
To each their own, but for 10 years now we have had nothing but great experiences while on StJ and at WSJ - and have nothing but positive interactions with the staff. But, we are also low maintenance folks and understand that 'Go Slow' is a great way to vacation.
YMMV and likely does. We look forward to our next visit.
Feb 7, 2016, 5:18 pm
#7
Original Poster
Join Date: Sep 2003
Location: MDT, PHL, BWI
Programs: HH Diamond, Starwood Platinum
Posts: 306
We have gone to WSJ for 2 weeks every year since 2006 (2Bd/3Ba Townhouse TS owner at Virgin Grand Villas - resale) - and often hear people mistaking noseesum bites (sand gnats) for bedbugs. Since apparently they only think of mosquitoes and not noseesums which have much more painful bites (show up next day).
ST John and WSJ is not for everyone (actually many people). 'Adapt' is a useful adage for the USVI.
They are removing the hotel rooms and converting to Timeshare ownerships - the hotel rooms are old and dated - plus do not have amenities of the timeshare villas.
To each their own, but for 10 years now we have had nothing but great experiences while on StJ and at WSJ - and have nothing but positive interactions with the staff. But, we are also low maintenance folks and understand that 'Go Slow' is a great way to vacation.
YMMV and likely does. We look forward to our next visit.
ST John and WSJ is not for everyone (actually many people). 'Adapt' is a useful adage for the USVI.
They are removing the hotel rooms and converting to Timeshare ownerships - the hotel rooms are old and dated - plus do not have amenities of the timeshare villas.
To each their own, but for 10 years now we have had nothing but great experiences while on StJ and at WSJ - and have nothing but positive interactions with the staff. But, we are also low maintenance folks and understand that 'Go Slow' is a great way to vacation.
YMMV and likely does. We look forward to our next visit.
I'm very concerned that someone else might be in that room and want them to rectify the problem.
Last edited by Tmpy; Feb 7, 2016 at 5:32 pm Reason: didn't put in info