Originally Posted by Tmpy

I recently returned from a 5 night stay at Westin St. John. I booked on points and that was a big mistake because they could care less about a customer using points. I thought it was just me until I noticed a trend on Tripadvisor about other reports that reiterated the same thing.
The worst part about my experience minus the fact they put us in a room with no balcony or patio even though that was stated on my confirmation, was that I returned with bed bug bites on my arm and neck. At first I thought a mosquito had a party until I realized what exactly they were. I immediately called the Westin St. John, reported the problem and asked them to check out the room I stayed in. The CSR said she would have the manager call me back. I have yet to hear anything from anyone.
Any advice on how to proceed?