Originally Posted by Starwood Lurker IV

Thank you for reaching out.

We're sorry to hear about this and we would like you to know that we take matters like this very seriously.

If you could send us an email to [email protected] with your stay information and SPG details, we will follow up with the hotel's management team to take additional steps in this matter.

Alternatively, you can connect with our Corporate Customer Service team via phone at 1-800-328-6242 and one of our Customer service representatives will also assist you with this.

Best Regards,

Starwood Lurker IV
Starwood Hotels & Resorts Worldwide
[email protected]