Make your SPG account more secure, receive bonus Starpoints.

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Oct 9, 2015 | 2:19 pm

#16

thomas199023

Join Date: Nov 2008

Location: Utrecht, the Netherlands

Programs: Marriott LTP, Hilton Gold, ITA Elite+, Cathay S, Singapore S, Hertz PC, Avis PC

Posts: 3,163

Quote:

Originally Posted by Oxon Flyer

Done.

After completing this, it then says :

What does this mean ?

I had the same!

Oct 9, 2015 | 3:05 pm

#17

Ayase

Join Date: Feb 2014

Location: Seattle

Programs: SPG Platinum, HHonors Diamond, DL Diamond Medallion

Posts: 244

Actually the questions are ok and interesting. Favorite airline, country, SPG brand etc...
Some of them are crazy to me but maybe helpful for somebody else.

Oct 9, 2015 | 3:12 pm

#18

davie355

Join Date: Nov 2013

Posts: 4,374

Got this email immediately after submitting answers to 4 new security questions

Quote:

We noticed a number of unsuccessful attempts to access your account through Personalized Voice Assist. To prevent unauthorized usage, we have restricted access to this service. To lift the restriction, please log in to your SPG account and update your PIN, or ask a Member Service Associate to email you a new temporary PIN.

Oct 9, 2015 | 3:35 pm

#19

PHLisa

Join Date: Dec 2012

Location: Philadelphia

Programs: HH Diamond, IHG Plat, SPG & Marriott Gold, CC Silver

Posts: 541

Wow, it's like nobody here has ever considered that you can say anything you want to these questions. It doesn't have to be true - no one knows but you. Pick something memorable and easy.

It might be easier to remember that your "favorite food" is durian if it's not!

Oct 9, 2015 | 5:30 pm

#20

mhdena

Join Date: May 2015

Location: LAX, BUR

Programs: AS,AA,JB, HH Gold, Starriott Titanium Elite, Hyatt Explorist, Global Entry

Posts: 1,947

I followed the link on page 1, answered the questions and noticed the following email, no mention of any points.

"We noticed that the web security (password and/or security questions) associated with your SPG® profile has been updated. If you made this update, you don't need to do anything more. If you didn't make this change, please contact your nearest SPG Customer Contact Center as soon as possible.

Starwood Hotels & Resorts, Inc., upholds the highest business standards and practices to secure customer information. Please contact us if you have any questions.

Oct 9, 2015 | 5:42 pm

#21

OliverB

Join Date: Jul 2010

Posts: 2,112

Just updated my account, my wife's and my mom's. Will transfer all bonus points into my primary account once posted: 450 total.

According to the initial post, these should be deposited by end of Nov? I didn't receive any indication or acknowledgement that I'd be receiving points after updating the profiles. Hope it gets fulfilled.

Oct 10, 2015 | 1:55 am

#22

Keyser

FlyerTalk Evangelist

Join Date: Apr 2009

Location: India

Programs: Bonvoy Lifetime Titanium, IHG Plat, HH Gold, Trident Plat, DL Diamond, AI Maharajah

Posts: 30,040

i agree with the others....the list of questions is not the best....

Oct 10, 2015 | 4:53 am

#23

carrotjuice

Join Date: Apr 2007

Location: Anywhere

Posts: 6,850

I have a feeling that (if they are in fact smart enough) SPG would be using the answers to profile customers and do cross marketing.

For example, if the member's favourite city is X, SPG could offer special deals for hotels in X for the particular member.

What annoys me is, after submitting answers to the questions, I received an email from both SPG and Emirates Skywards that my linkage between the two schemes is now broken... and I now need to relink them!

Clearly the bugs haven't been ironed out properly!

Oct 10, 2015 | 5:11 am

#24

Oxon Flyer

Moderator: British Airways Executive Club, Marriott Bonvoy

Join Date: May 2006

Location: Englandshire

Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...

Posts: 16,350

Quote:

Originally Posted by carrotjuice

It's a nice idea, but an absolute no-no to use security data in this way.

If I ever see a marketing message for the Sheraton Buthole, they're rumbled.

Oct 10, 2015 | 5:28 am

#25

djohannw

Join Date: Feb 2001

Location: Wesseling, NRW, Germany

Programs: UA *S , MR LT Titanium, HH Diamond, Hertz PC

Posts: 3,997

Quote:

Originally Posted by SanDiego1K

I could not find four questions to answer that I could be confident of knowing my response a month from now. It's a lot easier to answer questions that are factual and the response is not a function of my mood at the time.

Same here. And as having "security questions" at all is very uncommon where I live I really do not like this jumping through (additional) hoops when just making a simple award booking.

For this I decided just not to complete the new questions as I will most likely be asked that question I just cannot remember the answer...and will stick with the phone-password for the time being.

Greetings - Dirk

Oct 10, 2015 | 6:52 am

#26

3Cforme

FlyerTalk Evangelist

Join Date: Jun 2001

Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat

Posts: 28,190

Quote:

Originally Posted by Oxon Flyer

It's a nice idea, but an absolute no-no to use security data in this way.

No-no as in bad practice? Violation of law? (If so, in what countries?) Violation of SPG T&Cs or of Starwood's declared data policy?

Oct 10, 2015 | 7:30 am

#27

RogerD408

FlyerTalk Evangelist

Join Date: Nov 2003

Location: South Florida

Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP

Posts: 11,329

Quote:

Originally Posted by 3Cforme

No-no as in bad practice? Violation of law? (If so, in what countries?) Violation of SPG T&Cs or of Starwood's declared data policy?

Most definitely bad practice. Using security info to leverage marketing programs shows lack of concern for security as that data should not be disclosed for anything other than account security. Was it the early days of SPG where your account password was shown in clear text to the phone agents (for verification purposes of course). Just bad practice.

I remember back when the company had AMEX corporate cards issued to everyone. We were told up front they would be using the data to determine where they should be negotiating for better discounts. I threatened to use mine at Liquor Barn and Pink Poodle, that's where I wanted discounts!!! Never did, actually never used their card.

Oct 10, 2015 | 7:47 am

#28

JamieDee78

Join Date: Apr 2013

Location: Michigan

Programs: AA, UA, DL, UR, IHG platnium, AirAsia

Posts: 323

So I logged into my account and reach the security questions page, but it doesn't indicate anywhere on the page that I will earn 150 SPG points? Is there a specific link that I must click through?