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Make your SPG account more secure, receive bonus Starpoints.

Make your SPG account more secure, receive bonus Starpoints.

 
Old Oct 31, 2015, 4:55 pm
  #46  
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Originally Posted by Starwood Lurker
My apologies, but that is against company policy and has been for a very long time now. There is nothing to be gained from even asking the question anyway as there is really no place to verify it.

Associates may continue to ask you for your verbal password when verifying account ownership, however. If your web pasword and verbal password are the same, I recommend changing one or the other as soon as possible.

If anyone asks you for your web password, get their user id and ask for a supervisor or send the issue to one of us.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
I'd be anything but surprised if many customers asked for a verbal password have been supplying their account's web password (if the two passwords are even different) when trying to access their online account but having problems with accessing it. When CSRs ask for verbal passwords for customers to access their account, it's anything but certain that the CSRs are prepping the the customer so as to avoid confusion between "verbal password" and "online/web password" and the customer giving up their web/online password when they shouldn't give it over.

I personally find it sort of cute that when I go online to access an SPG account on spg.com that I'm asked also for my verbal password after entering my online/web password just a bit earlier. Not exactly sure who came up with this "genius" set-up, but it's not the kind of multi-factor or back-up authentication that I fancy.

Last edited by GUWonder; Oct 31, 2015 at 5:00 pm
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Old Oct 31, 2015, 10:45 pm
  #47  
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Odd - I upgraded my account security as soon as this thread debuted but no extra points yet. What's that about?

khabah
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Old Oct 31, 2015, 11:51 pm
  #48  
 
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Originally Posted by khabah
Odd - I upgraded my account security as soon as this thread debuted but no extra points yet. What's that about?

khabah
It's about waiting for the points to post.
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Old Nov 1, 2015, 3:56 am
  #49  
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Originally Posted by lcpteck
It's about waiting for the points to post.
That's what [a part of my brain] I thought. Thanks.

khabah
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Old Nov 1, 2015, 6:50 am
  #50  
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Originally Posted by khabah
Odd - I upgraded my account security as soon as this thread debuted but no extra points yet. What's that about?

khabah
Originally Posted by Starwood Lurker IV
. . .
Bonus Starpoints will be credited to the member's account within 2–4 weeks of the close of the promotion on October 31, 2015.

. . .
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Old Nov 1, 2015, 5:26 pm
  #51  
 
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This sounds like a huge pain. Why not use two-factor authentication and be done with it? I don't think I will invest time in this until the reports get better.
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Old Nov 6, 2015, 3:46 pm
  #52  
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I'm not sure where to post this question, but has anyone received their starpoints for adding security questions to their account yet?

edit: thanks for moving my post, I tried looking for a thread on it but my search skills apparently aren't all that great... guess waiting a few weeks then

Last edited by Smiley90; Nov 6, 2015 at 4:21 pm
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Old Nov 12, 2015, 1:53 am
  #53  
 
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Ah, it wasn't the case sensitivity that gave me trouble after all.

When I did the survey, the questions were asked in German. So I answered in German. Now, when I call foreign desks I need to spell out the German word to them. Or put in an English word that I might need to spell out to the German desk.

And workarounds like putting the same generic answer to all questions doesn't make any sense to me either, although this is what I will have to do I suppose.

I continue to believe that I think this is unnecessarily complicated and a true inconvenience.
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Old Nov 18, 2015, 5:22 pm
  #54  
 
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Can't wait for my 150 SPG Points
Hope they come in BEFORE Marriott swallows up SPG,
since I do not want to become a Marriott Rewards member at 'tall.
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Old Nov 18, 2015, 7:12 pm
  #55  
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Originally Posted by Spock Seat
Can't wait for my 150 SPG Points
Hope they come in BEFORE Marriott swallows up SPG,
since I do not want to become a Marriott Rewards member at 'tall.
I suspect the points will post long before a merger of the loyalty program is started, let alone finished.

As for becoming a MR member, it will happen if you want it or not. Now whether you will use it, will be your choice. All the SPG history is expected to be merged at some point.
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Old Nov 19, 2015, 2:11 am
  #56  
 
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I keep trying to update my verbal password along with the 3 other security questions and i am getting this error "Incomplete security questions profile but enough answers to validate (<4 and > x).."

has anyone encountered this?
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Old Nov 19, 2015, 3:06 am
  #57  
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Originally Posted by jasonz9238
I keep trying to update my verbal password along with the 3 other security questions and i am getting this error "Incomplete security questions profile but enough answers to validate (<4 and > x).."

has anyone encountered this?
Hi jasonz9238,

Our apologies for any inconveniences to you.

We would like to look into this if you could provide your account detail and a screenshot of the error message you came across to the email address below.

[email protected]

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
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Old Nov 19, 2015, 6:38 am
  #58  
 
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Originally Posted by RogerD408
As for becoming a MR member, it will happen if you want it or not. Now whether you will use it, will be your choice. All the SPG history is expected to be merged at some point.
Not want!
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Old Nov 19, 2015, 2:38 pm
  #59  
 
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how long do people think this is going to take to post?
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Old Nov 19, 2015, 3:15 pm
  #60  
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Originally Posted by flyerwanabe1
how long do people think this is going to take to post?
This was the projected timeline:

Bonus Starpoints will be credited to the member's account within 2–4 weeks of the close of the promotion on October 31, 2015.

I would say that if they don't show up by December 1st, we can do some follow-up at that time.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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