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Make your SPG account more secure, receive bonus Starpoints.

Make your SPG account more secure, receive bonus Starpoints.

 
Old Oct 9, 15, 8:18 am
  #1  
Company Representative - Starwood
Original Poster
 
Join Date: Aug 2011
Programs: SPG
Posts: 713
Make your SPG account more secure, receive bonus Starpoints.

Starting today you may notice we’ve made some updates to spg.com. To continually enhance the security of our members’ accounts, we’ve now added security questions within the spg.com “My Profile” section. These questions, along with the new ability to register your devices and browsers, will help us securely recognize and identify our members when they contact us.
For a limited time we are offering a one-time bonus of 150 Starpoints for members who complete the 4 new security questions before October 31st.

Fill out your security questions >

Security Promotion Terms

*Bonus offer: Member can earn a onetime bonus of 150 Starpoints after selecting and answering four (4) security questions on spg.com from October 8, 2015, through October 31, 2015 (the "promotion period").

This promotion is not transferable. Offer available to existing SPG members only (as of 10/8/15).

Bonus Starpoints will be credited to the member's account within 2–4 weeks of the close of the promotion on October 31, 2015.

This promotion may be combined with other Starpoints promotions in market during the same time; however, earnings are exclusive of each other.

All promotions are subject to the Starwood Preferred Guest® program terms and conditions, which are subject to change without notice and can be found at spg.com. Offer is applicable to individual members only and not to groups. Not responsible for omissions or typographical errors. Starwood reserves the right to discontinue this offer at any time. To update your communication preferences or learn about our privacy practices, view our Privacy Statement on spg.com/privacy, or access our privacy information line by calling 1-877-782-0071 in the U.S. and Canada or +353-21-4930474 in all other countries. Void where prohibited by law.


Best regards,

Alexandra Baker
Specialist, Social Media
Starwood Hotels and Resorts

[email protected]
Starwood Lurker IV is offline  
Old Oct 9, 15, 8:51 am
  #2  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 11,996
Done.

After completing this, it then says :

Thank you for updating your profile.

You have changed your eligibility to receive Starpoints for the bookings you make on behalf of others. To register again, please contact a Sales Associate at your local Starwood hotel.
What does this mean ?
Oxon Flyer is offline  
Old Oct 9, 15, 9:42 am
  #3  
abk
 
Join Date: Sep 2007
Location: stl
Programs: AA LT Plat/8.1mm. SPG LT Titanium. UA 712,524 miles and no longer trying.
Posts: 2,872
I think maybe that the security question page could use some additional work before it goes live. Using chrome and answering questions was pretty much impossible for me.

edited to add: although it the website said I did not succeed and I did hit cancel instead of submit, I received an email saying I updated my questions.
abk is offline  
Old Oct 9, 15, 10:23 am
  #4  
 
Join Date: Oct 2014
Location: HKG
Posts: 1,052
Yikes. Had a tough time choosing four questions. I don't ski, i don't remember my first flight, i don't remember my first spg property (probably didn't even know what spg was back then)...if asked in a couple of weeks i will surely have forgotten 3-4 out of the 4 answers.

It doesn't always have to be the mother's maiden name but come on...
gpia is offline  
Old Oct 9, 15, 10:49 am
  #5  
 
Join Date: Mar 2006
Location: PHL
Programs: AA EXP, SPG Lifetime Plat, Marriott Plat
Posts: 178
Agreed - the concept of this good, but the list of questions needs work. Some answers (favorite luggage brand?) would be so common that they could be guessed easily, and others could change over time (favorite hotel? favorite island?).
76toPHL is offline  
Old Oct 9, 15, 10:51 am
  #6  
Company Representative - Starwood
Original Poster
 
Join Date: Aug 2011
Programs: SPG
Posts: 713
Originally Posted by Oxon Flyer View Post
Done.

After completing this, it then says :



What does this mean ?
Hi Oxon Flyer,

Thanks for bringing this to our attention. We are currently looking into this matter and appreciate your patience.

Originally Posted by abk View Post
I think maybe that the security question page could use some additional work before it goes live. Using chrome and answering questions was pretty much impossible for me.

edited to add: although it the website said I did not succeed and I did hit cancel instead of submit, I received an email saying I updated my questions.
Hi abk,

We were made aware that Chrome for iOS is not functioning as expected, we apologize for the inconvenience and are working to fix it.

Best regards,

Alexandra Baker,
Specialist, Customer Service
Starwood Hotels and Resorts

[email protected]
Starwood Lurker IV is offline  
Old Oct 9, 15, 11:15 am
  #7  
 
Join Date: Sep 2003
Location: Reisterstown, MD, USA
Posts: 117
Originally Posted by guidospizza View Post
Yikes. Had a tough time choosing four questions. I don't ski, i don't remember my first flight, i don't remember my first spg property (probably didn't even know what spg was back then)...if asked in a couple of weeks i will surely have forgotten 3-4 out of the 4 answers.

It doesn't always have to be the mother's maiden name but come on...
some people do these things something like this (not that I recommend it)

Favorite Food: SPG Food

Favorite Island: SPG Island
hdatontodo is offline  
Old Oct 9, 15, 11:31 am
  #8  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Originally Posted by hdatontodo View Post
some people do these things something like this (not that I recommend it)

Favorite Food: SPG Food

Favorite Island: SPG Island
Whoever came up with using profiling questions apparently is not fully engaged with today's social media. Just about anything they could ask is probably out on the net as it is.

There are many "tricks" that can help choose an answer, one I've advised others to use is take the first or last digit of your account and use that word as your answer and maybe spell it backwards. If the question doesn't have that many words, return to the beginning and continue counting. Just pick something that is consistent and easy to remember.

I also hope SPG is making internal changes to improve security. Having telephone agents insisting they need your web password really needs to stop.
Just remember if someone really wants to get in, they will.
RogerD408 is offline  
Old Oct 9, 15, 11:36 am
  #9  
A FlyerTalk Posting Legend
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 86,480
I could imagine going through the routine by phone of verifying your identity by answering the questions and having the phone agent paraphrase the questions when reading them aloud. Or SPG could edit the wording of the questions, but keep the same intent. Either situation would make word counts useless. I'd also be nervous about using the same answer or pattern for all of the questions.

BTW, is it possible to see the questions before logging in to answer them? Could someone please post the questions here? Thanks.
MSPeconomist is offline  
Old Oct 9, 15, 11:58 am
  #10  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Originally Posted by MSPeconomist View Post
I could imagine going through the routine by phone of verifying your identity by answering the questions and having the phone agent paraphrase the questions when reading them aloud. Or SPG could edit the wording of the questions, but keep the same intent. Either situation would make word counts useless. I'd also be nervous about using the same answer or pattern for all of the questions.

BTW, is it possible to see the questions before logging in to answer them? Could someone please post the questions here? Thanks.
No system will ever be 100% fool proof, just like with locks. Even bio-metric systems have flaws. You want to make it difficult for them to break in. Serving up answers to questions that are readily available with simple searches is not secure at all.

Years ago an email made the rounds at work:
New passwords are required every three months. You can not use any part of your name, your spouse's name, or any of your kid's names. You can not use your birthday or that of your spouse or kids or combinations thereof. No pet names are allowed either. Also, none of the above spelled backwards are allowed. No serial or repetitive characters or sequential keyboard characters are allowed. Therefore, it has been determined only one possible password is possible, your manager has it. Please see them to change your password.
RogerD408 is offline  
Old Oct 9, 15, 12:02 pm
  #11  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by RogerD408 View Post
...Having telephone agents insisting they need your web password really needs to stop...
My apologies, but that is against company policy and has been for a very long time now. There is nothing to be gained from even asking the question anyway as there is really no place to verify it.

Associates may continue to ask you for your verbal password when verifying account ownership, however. If your web pasword and verbal password are the same, I recommend changing one or the other as soon as possible.

If anyone asks you for your web password, get their user id and ask for a supervisor or send the issue to one of us.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Oct 9, 15, 12:06 pm
  #12  
Community Director
 
Join Date: Oct 2000
Location: Anywhere warm
Posts: 29,726
I could not find four questions to answer that I could be confident of knowing my response a month from now. It's a lot easier to answer questions that are factual and the response is not a function of my mood at the time.
SanDiego1K is offline  
Old Oct 9, 15, 12:56 pm
  #13  
 
Join Date: Jul 2010
Location: SNA
Programs: UA Premier 1K, Marriott Bonvoy Ambassador (Lifetime Platinum), HHonors Gold
Posts: 211
Wow, yeah, that's just a terrible list of questions.
eeebee is offline  
Old Oct 9, 15, 2:09 pm
  #14  
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Posts: 30,037
All the posters above me are not kidding. Favorite food to order from room service, really?
CMK10 is offline  
Old Oct 9, 15, 2:35 pm
  #15  
Moderator: British Airways Executive Club, Marriott Bonvoy
 
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 11,996
Originally Posted by SanDiego1K View Post
I could not find four questions to answer that I could be confident of knowing my response a month from now. It's a lot easier to answer questions that are factual and the response is not a function of my mood at the time.
Most of these questions demand multi-word answers and my concerns are around actually knowing the answer but not remembering the exact wording.

"Sheraton Grand Sukhumvit Bangkok Hotel Spa and Conference Centre" anyone ?
Oxon Flyer is offline  

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