Four Points by Sheraton Bangkok made blackout date for award night (?)

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Jun 15, 2015, 2:51 am

#16

Starwood Lurker III

Company Representative - Starwood

Join Date: Jan 2011

Location: Guangzhou

Programs: SPG

Posts: 1,021

Quote:

Originally Posted by jackhorse

Dear SPG lurker,

Please check it out award calendar at Four Points by Sheraton Bangkok. There is NO free night(award night) availability until early August(June, July and early dates of Auguest - even 1 single date) however Bangkok is not peak season and standard room is offering if book with paid night.

I am very curios Hotel did some tricks for controlling the availability date of award night. (or minimize number of standard rooms)

Biggest befit of SPG is no award blackout date if standard room is available. It's positive that the hotel control award inventory somehow.

could you please review?

Hi jackhorse,

The standard room at Four Points by Sheraton Bangkok, Sukhumvit 15 is Comfort room.

I have checked and system shows that Comfort room are sold out for June, July and early dates of August so you could not make award booking.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Jun 15, 2015, 4:22 am

#17

jackhorse

Original Poster

Join Date: Oct 2011

Posts: 10

Quote:

Originally Posted by Starwood Lurker III

Thanks Christina for information. I know comport room is standard for award night. Can you pls advise me how many standard room they have? or How many percent of rooms is standard room?

Jun 15, 2015, 7:11 am

#18

Oxon Flyer

Moderator: British Airways Executive Club, Marriott Bonvoy

Join Date: May 2006

Location: Englandshire

Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...

Posts: 16,034

Quote:

Originally Posted by Paiteaw

So what's up with that ? Sunday is a weeknight ?

Confusing, eh ? Sunday being a weeknight for redemption pricing is a long-standing anomaly which SPG should really get sorted out, especially now as it's currently running a promotion in which (excluding the Middle East) it defines Sunday as a weekend night.

Jun 15, 2015, 7:40 am

#19

RogerD408

FlyerTalk Evangelist

Join Date: Nov 2003

Location: South Florida

Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP

Posts: 11,329

Quote:

Originally Posted by Oxon Flyer

Not just SPG. I usually see Sunday - Thursday being the prime weeknights (and for some reason Tuesday being the worse). Some of the weekend specials will include Thursday or Sunday if Friday or Saturday are included. Typical for people to travel Sunday for Monday morning meetings. Makes sense to me.

Jun 15, 2015, 9:18 am

#20

cln

Join Date: Mar 2010

Location: Europe/SEA

Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold

Posts: 1,714

they have 4 award rooms now... they have 268 rooms total... you can do the math

that's a very small number......... last year they "invented" the new room categories to limit award bookings....
nice trick... i wonder if there is a minimum of "standard" room types a property must have, if not, all hotels could set up new categories to make no standard award possible

Jun 15, 2015, 9:32 am

#21

RogerD408

FlyerTalk Evangelist

Join Date: Nov 2003

Location: South Florida

Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP

Posts: 11,329

Quote:

Originally Posted by cln

How do you spell "W"?

Jun 15, 2015, 10:34 am

#22

tangfish

Join Date: Jun 2009

Programs: AMEX Business Centurion

Posts: 418

I suppose if you wanted to mess with them back in the same way you could book a bunch of single night awards spread out and then cancel them just before the deadline.

Jun 15, 2015, 12:02 pm

#23

Starwood Lurker

Company Representative - Starwood

Join Date: Nov 2000

Location: Austin, Texas

Programs: Marriott Employee Level

Posts: 31,593

Quote:

Originally Posted by jackhorse

...How many percent of rooms is standard room?

My apologies in advance, but since there is no percentage of standard award rooms to total rooms that a property must meet, this would be a moot point.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Jun 15, 2015, 12:06 pm

#24

Starwood Lurker

Company Representative - Starwood

Join Date: Nov 2000

Location: Austin, Texas

Programs: Marriott Employee Level

Posts: 31,593

Quote:

Originally Posted by cln

...all hotels could set up new categories to make no standard award possible

Not without approval from SPG first, which seems highly unlikely. However, properties like this one who feel that their standard award rooms are not being reflected appropriately can seek approval to have them re-adjusted.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Jun 15, 2015, 4:38 pm

#25

Paiteaw

Join Date: Jul 2003

Location: WAS/ Silver Spring, MD,USA

Programs: UA/AA

Posts: 857

Quote:

Originally Posted by Dr. HFH

Yes, same as when you were young, -- Sunday is a school night.

Well, now that I am grown-up, I consider it to be part of my weekend.
Work begins again on Monday morning. Chai mai krap ?

Jun 15, 2015, 5:49 pm

#26

jackhorse

Original Poster

Join Date: Oct 2011

Posts: 10

Quote:

Originally Posted by Starwood Lurker

since there is no percentage of standard award rooms to total rooms that a property must meet, this would be a moot point.

[email protected]

Thanks William, but disagree with your idea, It's absolutely consideration point.

+++

Property who doesn't want award guest will SETUP

# Limit small number of standard room as 2 - 3% of total number of room (for example 4 standard rooms of 250 rooms ; even less than 1% as 1 or 2 standard room.)

# Sold same rate(or very similar rate) between standard room rate and next category room rate

# Propery always say that we sold out standard room rate. Guest should pay more points for next category room or it's not available for award night. However SPG still can say we have no black out date for award night if standard room is available.

Assume that this is what Four Points by Sheraton Bangkok is doing and there is no award availability for June, July, parts of Aug.

Do you think It needs to improve or re-adjust conditions? Can you help on this issue?

Last edited by jackhorse; Jun 15, 2015 at 6:02 pm

Jun 15, 2015, 6:08 pm

#27

Starwood Lurker

Company Representative - Starwood

Join Date: Nov 2000

Location: Austin, Texas

Programs: Marriott Employee Level

Posts: 31,593

Quote:

Originally Posted by jackhorse

Thanks William, but disagree with your idea...

Do you think It needs to improve or re-adjust conditions? Can you help on this issue?

My apologies, but we may have to just agree to disagree. I can't help with this issue. There is no minimum percentage of rooms that have to be dedicated to awards and this property is in compliance with SPG's expectations; although, I'm willing to grant that they aren't meeting your personal expectations.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Jun 15, 2015, 7:18 pm

#28

RogerD408

FlyerTalk Evangelist

Join Date: Nov 2003

Location: South Florida

Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP

Posts: 11,329

William,

I think what's being asked is can we get an idea how many/percentage of rooms this property is declaring belong to the Standard Room Pool? It is understood that just one will meet SPG standards. However, if the property is not willing to be a fair participant in the program, why should we waste our time trying to book something there. Obviously they don't need/want SPG members booking standard award stays. Why hide that fact?

Jun 15, 2015, 7:52 pm

#29

nongsom

Join Date: Sep 2013

Programs: SPG,HH,IHG

Posts: 786

This property gaming system ?
Award room are available only King Bed ?
Just only my curious.

Comfort room: King Bed ;Comfort non-smoking: King Bed
-301-344 sq ft / 28-32 m² ;301 sq ft / 28 m²
-Smoking ;-
-Four Comfort Bed ;Four Comfort Bed
-Comfortable work area ;Comfortable work area
-Wide-screen LCD TV and DVD ;Wide-screen LCD TV and DVD

Comfort deluxe: King Bed ;Comfort deluxe, non-smoking: King Bed
-344 sq ft / 32 m² ;344-366 sq ft / 32-34 m²
-???Smoking??? ;-
-Four Comfort Bed ;Four Comfort Bed
-Comfortable work area ;Comfortable work area
-Wide-screen LCD TV and DVD ;Wide-screen LCD TV and DVD
-Separate bath and shower ;Separate bath and shower

Base on description on website IMO they obviously gaming the system
If non plat guest redemption with this hotel they will stuck with 28 m2 non smoking room or if they need more space to 32 m2 smoking room

Jun 15, 2015, 8:14 pm

#30

jackhorse

Original Poster

Join Date: Oct 2011

Posts: 10

Quote:

Originally Posted by Starwood Lurker

William, you know better than me. this is NOT personal expectation matter, it's TRANSPARENT MATTER of SPG loyalty programs.

This is same feeling like a store advertise we are on 90% sale off promotion but there is no actual discounted product in store.

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